The Hitchin office has expanded to offer a dedicated lettings service, with Kimberley Wyld joining the team to lead the department. In this Q&A, Joshua Bland, Head of Sales Hitchin, asks Kimberley to share her experience in residential lettings, her local market insight, and her plans for supporting landlords and tenants across Hitchin.
What experience do you bring to the Hitchin lettings market?
I bring many years of experience in residential lettings and property management, including managing a large portfolio of rental homes in Hitchin. I have worked closely with landlords on everything from compliance and tenant management to refurbishment projects and long-term planning, giving me a strong understanding of what landlords need locally.
How does your local knowledge benefit landlords in Hitchin?
Having worked extensively in Hitchin, I understand tenant demand, rental values, and what performs well in different parts of the town. This local insight allows me to price properties accurately, minimise void periods, and attract the right tenants, helping landlords achieve strong and consistent results.
Why are you the right person to lead Ashtons’ new lettings department in Hitchin?
My background is firmly rooted in lettings and property management, supported by strong leadership and operational experience. This complements Ashtons’ successful sales presence in Hitchin and allows us to offer a professional, well-structured lettings service that reflects Ashtons’ high standards.
Ashtons already works with nearly 1,000 landlords and 2,500 tenants across Hertfordshire, providing a strong foundation of tenant demand. Hitchin landlords benefit from this network as well as the support of Ashtons’ compliance and tenancy progression teams, which help ensure tenancies run smoothly and efficiently.
What sets Ashtons apart from other letting agents?
Ashtons offers a level of support that goes beyond the traditional lettings model. Our dedicated compliance and tenancy progression teams provide landlords with specialist assistance throughout the letting process, ensuring all legal requirements are met and tenancies progress smoothly from offer through to move-in. This approach gives landlords peace of mind, reduces risk, and delivers a seamless, professional experience.
What do landlords look for most in a letting agent?
Landlords want an agent they can trust to be proactive, knowledgeable, and communicative. Attention to detail, strong compliance knowledge, and clear advice are essential. By working closely with Ashtons’ teams, I ensure landlords receive a professional, well-managed service at every stage.
How do you support first-time landlords?
First-time landlords often find the process daunting, which is why clear guidance and structure are so important. I guide landlords through each step, while Ashtons’ compliance and tenancy progression teams make sure nothing is overlooked. This combined support gives first-time landlords confidence that their property is being let correctly, efficiently, and in line with all regulations.
Hitchin continues to see strong tenant demand, particularly for well-presented homes that are professionally managed. Tenants are increasingly well-informed and expect high standards. By combining local insight with Ashtons’ established presence across Hertfordshire, we help landlords respond confidently to this demand.
How do you help landlords stay compliant with changing legislation?
Compliance is an ongoing process, not a one-off task. With the support of Ashtons’ compliance team, landlords benefit from up-to-date knowledge and clear guidance. This approach helps landlords stay compliant without stress, even as legislation continues to evolve.
How do you give landlords peace of mind with day-to-day management?
Effective management comes from experience, structure, and communication. Having managed large rental portfolios, I understand how important it is to resolve issues quickly and keep landlords informed. Supported by Ashtons’ systems and specialist teams, landlords can be confident their property is in safe hands.
What are your plans for the Hitchin lettings department?
My aim is to build a trusted lettings service that landlords in Hitchin can rely on. Over the next year, the focus will be on delivering high standards, strong tenant demand, and a personal service, while fully utilising Ashtons’ compliance and tenancy progression teams to provide support that truly sets us apart.
If you’re a landlord in Hitchin looking for a trusted lettings partner, or a tenant searching for your next home, get in touch with the Ashtons Hitchin office today to find out how our dedicated lettings service can help you.
