Tenants charges

Ashtons are in full compliance with the Tenant Fee Act 2019. Below we outline the Permitted Payments allowed under the Act, and under what circumstances those payments may be charged. It should be noted that the Tenant Fee Act 2019 only applies to Assured Shorthold Tenancies and as such fees for other tenancy types may still apply.

Permitted Payment Circumstances for charge
Holding Deposit (per tenancy) One week's rent.
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit
(per tenancy. Rent under £50,000 per year)
Five weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit
(per tenancy. Rent of £50,000 or over per year)
Six weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Rent Rent will be agreed in advance of the tenancy. The rent will be reviewed at the conclusion of each fixed term in accordance with the relevant clauses and provisions in the tenancy agreement.
Unpaid Rent Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent.
Utilities, Council Tax, Communication Services and TV Licence Tenants are responsible for paying bills in accordance with the tenancy agreement which will usually include council tax, utility payments (gas, electricity, water) and communication services (broadband, TV etc).
Lost Key(s) or other Security Device(s) Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract
(Tenant's Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents or Addendums.
Change of Sharer
(Tenant's Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.
To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
(Tenant's Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection provided by ARLA Propertymark and Safeagent

Independent Redress provided by The Property Ombudsman

Jun
17
2019

Sam

Thank you for all your hard work in getting my house sold! I really appreciate all the time and effort you put into it and...

Jun
15
2019

Andrew Saunders

Jon-Paul was very good - easy to deal with, pragmatic and direct.

Jun
13
2019

Sally Smiles

I just wanted to let you know how amazing Louise Walker has been during our house sale and purchase. She has gone above and beyond...

Jun
11
2019

Rosie Fraser

Louise was brilliant throughout and helped enormously keeping us informed of progress and helping push to exchange.

Jun
09
2019

Heather Trefusis

JP in particular has been amazing with both our sale and purchase. He really went the extra mile to help us find what we wanted...

Jun
07
2019

John McBride

Very good level of communication. Good to have dedicated contact and Sam was very helpful.

Jun
05
2019

Ryan Belmont

Ashtons were absolutely the best agent we have dealt with in 3 years of trying to sell our house in a difficult financial climate. Incredible...

Jun
03
2019

Lisa Sparks

From the outset, Ashtons were professional but friendly. Nick, Rob and Andrew were diligent and made sure every detail pre-sale was attended to. They were...

Jun
01
2019

William & Maxine

Friendly, helpful and very obliging. We appreciate the hard work and efforts of many staff members, including Taylor and David.

May
31
2019

Jane

I wanted to say a big thank you to Tracie for all her support during my purchase. She has been a star and her personal...

May
29
2019

Yvette Ayers

Thus far I have been very impressed at the level of professionalism of this company. The representative who showed me around was friendly, helpful, polite...

May
27
2019

Kim

Jon-Paul was outstanding before and during, a refreshing breath of honest fresh air. Matter of fact, personable and excellent at explaining the changing market.


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