Jennie has been really helpful throughout the process and responsive. David has also been helpful with recommendations and access.
Sam Ward has been absolutely amazing, I cannot praise him enough for everything he has done to get us to exchange/completion. Through his frequent communication, he has kept the chain moving despite the many challenges. He has kept everyone fully informed of any updates and resolving any issues promptly and in a manner that satisfies all parties involved. My buyer has also shared the exact same sentiments with his dealings with Sam and has often expressed that he's much more impressed with Ashtons than his own estate agent. Sam is a real asset and I wouldn't hesitate to recommend Ashtons to friends/family based on the professional, knowledgeable and proactive service received.
We are very grateful for the considerable time and effort put into our complex sale by David Williams. David went over and beyond his duty when it came to looking after us as sellers and also showing every consideration to our buyers. Excellent communicator and negotiator with all parties involved and kept everyone up to date with any news. JP Brampton also looked after us very well at the early sale/bid stage. Excellent and considered communicator and negotiator.
Very professional and supportive.
Louise was excellent - super helpful and supportive throughout.
Kind and friendly - very professional.
Jon-Paul was awesome throughout the whole process and Liz is such a great Viewing Guide. Neil and David were also a pleasure to work with.
Chris, John and Sophie were very helpful and professional - an excellent team!
Louise has been fab, really responsive and prompt to emails and phone calls. Easy to deal with, she was very proactive, exactly what we needed. Thank you!
The marketing advice from Kevin was excellent and support throughout from Sam was also excellent.
So, we're nearly there on the completion and I just wanted to drop you a note to say thank you and the team for all of your efforts and support in getting us to this stage. Throughout the ups and downs of the last few months, it's been a real team game, requiring a degree of flexibility on a number of fronts! All in all, with the current market conditions, I think we've achieved a fair price and the buyers have bought a property which is in an appropriate condition. In closing, thank you very much for steering us through the process and your guidance along the path, greatly appreciated.
Tracie is by far and away the best thing about our whole moving process. I'm actually rather sad I won't have an excuse for our almost daily catch ups. She smoothed the whole process for us, which at times was far from smooth in its progression, but she made sure everything came together for us and we are now only a couple of days away from moving in to our beautiful new home. I am so grateful to her for absolutely everything she did for us, she really does go above and beyond.
John and Sophie looked after us well on the marketing and rental side. Sam was outstanding re the sale/negotiation.
Friendly and helpful.
Service was excellent - Liam and Jayne were great, but a special mention for Louise, fantastic throughout.
Our experience was seamless. No issues.
Great communication from David throughout the process, very helpful all round. Many thanks!
I was very impressed with the professionalism of Richard Fossey and Louise Walker, who I would gladly work with again in the future.
Outstanding attention to detail.
Every member of the team I dealt with were first class and extremely professional.
Louise was brilliant: approachable, helpful, supportive.
Tracie Phillips has been very helpful all through.
Excellent to deal with - Louise and Richard were very helpful and professional.
Sophie was very helpful throughout our renting process, she replied to our queries very quickly and got any issues or questions we had sorted out, also very polite and friendly. Overall Ashtons were great and made it a very simple and quick process. We dealt with other estate agents when viewing other properties, who did not make us feel valued and didn't really care about us. The staff at Ashtons made us feel welcome and at ease when we needed to ask questions.
Sam was very helpful and supportive throughout the process.
The team at Redbourn were all very professional and helpful. We dealt mainly with Nick Robinson and Tracie Phillips, neither of whom we could fault. We felt Tracie really was committed to getting our chain to point of completion, which finally happened and were delighted with the outcome.
Our dealings were with Richard for the valuation. He was extremely helpful and we felt very confident that he could sell our house. Louise was our contact between our buyers and solicitor. She was helpful, always cheerful and kept us fully informed at all times. She explained all our queries whenever asked. I felt she had empathy with us and always worked in our best interest. Very happy with the whole experience.
Excellent service all round. Kevin and Sam were just great and Christmas card and bottle of champagne delivered to my house on exchange of contracts was a really nice touch. Big thank you to everyone at Ashtons for excellent and professional service.
Tracie was amazing, always kept us in the loop and I felt able to ask her anything. Thanks Tracie.
Sam was very professional and kept us in the loop at every stage. He was very prompt in following up things with the seller and getting any additional information about the property.
Absolutely outstanding service throughout the whole process. Both Liam and Louise went over and above all our expectations. The support from Louise through the sale was amazing.
Sam Ward was an absolute pleasure to work with. Very, Very helpful.
The staff were always friendly. Always returned our calls, were professional at all times and were able to conclude a very difficult deal. We particularly commend Sam Ward for his dogged determination and patience.
A very professional service. Realistic valuation of the property and very good feedback/liaison from Sam in sales management during the selling process.
Sam from Welwyn Garden City branch was amazing! He listened to us, was always very helpful, understanding and so supportive when accommodating delays on our side! Extremely polite and pleasant, always there on the phone when we needed him to chase up something, prompt with coming back to us!! Excellent service Sam, we could not thank you highly enough!
Charlotte Rand has been very helpful and always replied to our queries / emails very promptly. Everyone has been professional and helpful though.
Ashtons have been the best agents I have ever dealt with in many years of letting properties. They are head and shoulders above any other agents I have ever used! I have dealt primarily with Matthew Farrant, Charlotte Walker and Kirstie Willis, who have all been excellent. On occasion I have spoken or dealt with other branch staff who have been unfailingly professional, courteous and friendly.
Sam Ward has been a complete star throughout my grueling exchange. He has kept me informed better than my own estate agent. I cannot thank him enough.
Very happy with all my contacts.
Tracie Phillips has been very helpful all through.
Really nice people!!
I wanted to just leave a review about how happy I have been with the service we have received from Ashtons. We brought a new build and have been dealing with Verity Stuart-Thompson and just wanted to say how helpful she has been throughout the whole process. As first time buyers we were new to the process and she was very clear throughout and helpful with any questions that we had. Verity has gone over and above at each point of the process and this has been really positive based on this I would definitely return to Ashtons in the future. We have been kept updated at every step and just wanted to notify you of this positive service. So thank you again to all of Ashtons and particularly Verity. Thank you.
John Coleman is a very professional and helpful guy who helped all the way. Also the lady in the Harpenden office was very helpful.
Very friendly and helpful staff.
People I dealt with were first class. JP, David Williams and people who answered the phone, were always very helpful and would get back immediately. Made the task of selling the house an awful lot easier than it could have been. Thanks!
Found all staff very professional and helpful.
Excellent post offer service, right up to completion. Easy to contact and very friendly.
Neil & Jon-Paul were both fantastic to deal with. David too, later on in the process. We were kept in the loop the whole time and communication was impressive.
What can we say.... Huge thanks for all your hard work throughout our very long journey! Despite the many ups and downs, it was reassuring to have you on the end of the phone. You are truly marvelous (Tracie Phillips) and such an asset to Ashtons!
Thank you again. We are almost at the end of the journey and will be enjoying several glasses of bubbles when we get in.
Lots of love Hannah, Nigel & Stanley
Louise Walker has been a complete star. Proactive, well informed and supportive. The bottle of bubbly on Friday night was a lovely and thoughtful surprise. Liam who showed us the property was also very good.
Taylor was fantastic regarding our sale and Robert was fantastic and went the extra mile to secure the purchase in Redbourn.
What a great team, excellent service made selling and buying so stress-less....thank you.
Richard Fossey was very professional and a pleasure to deal with. The standout person for us though was without doubt Louise. From the point of sale through to exchange, she has been an absolute pleasure to liaise with. Regular updates and transparency were maintained.
Louise was brilliant. Always quick to respond and on it with everything.
What a great team, excellent service made selling and buying so stress-less....thank you
Think Ashtons are very professional and 'on the ball' and can't think of anything they don't do well.
Sally was outstanding, extremely supportive and very pleasant to deal with.
Everyone on the team was helpful and courteous.
We are both very happy and highly impressed with the level of service we received from everyone at Ashtons from start to finish. We have enjoyed our moving home journey with you. Thank you.
Very open and honest - a refreshing change from other agents.
Tracie was professional, communicative, supportive and understanding. Now I have my dream home, I'm sad not to have reason to contact her anymore.
Jon-Paul always kept us up to date. Great communication and extremely helpful through stressful periods.
Very good service.
The lady that showed us around was excellent - friendly and professional and knew answers to all our questions. Jon-Paul was expert at smoothly handling the process.
Professional, pleasure to deal with, especially Jess Boulton in management department. Responds to emails within the hour. 5 Star service.
I dealt mainly with Nick Robinson and found him to be very pleasant, concise and professional.
Charlotte Rand was very friendly and helpful.
Gary and Sam were both very helpful and pleasant to work with, also responded quickly and paid attention to detail. Thank you!
Nick Robinson gallantly came to my aid and gave me the best advice so that my property in Caddington was sold quickly and efficiently. It was with another agent and therefore of no benefit to him at all. Estate agents often get bad press, but in my case Nick acted in a professional manner and helped me no end. I cannot recommend him high enough.
We found Richard and the sales team to be professional and helpful. Louise's regular contact with all parties, ensured we were always up to date with information and brought the sale to a speedy conclusion.
I have dealt primarily with Matthew Farrant, Charlotte Walker and Kirstie Willis who have all been excellent. On occasion I have spoken to or dealt wit other branch staff who have been unfailingly professional, courteous and friendly.
Tracie was very helpful and polite at all times.
Everyone thoroughly helpful and professional throughout. Neil Facer and David Williams especially.
I found Ashtons a very professional, proactive, supportive and friendly agency.
I am very pleased with the quality and nature of the service I received and would certainly recommend. Richard Fossey was excellent, reliable, pragmatic and robust which was reassuring throughout the marketing and sales process. Steve was very helpful. Louise was very diligent and thorough during the sales progression. All staff that answered the phones or whom I had ancillary dealings with, were professional, organised and polite. A good team effort it seemed! I am pleased that I chose Ashtons to sell my home!
Excellent customer service.
Tracie has been amazing, answering all questions to our satisfaction and ensuring timescales are/were met. Thank you.
Sam, Sales Progressor, is amazing! He has the ability to make you feel you're the only client he is working for! If he can't find an answer, he'll ring back as promised to say he hasn't, but will and always does.
Everyone we spoke to were friendly and so helpful.
Everyone we dealt with was diligent and more than helpful. I was particularly impressed when Giles wrote to congratulate on our exchange at the unearthly hour of 05:53 on a Saturday morning! Now that really is dedication to service or insomnia!!!!
All the staff at Redbourn were continually helpful and professional. Tracie Phillips in particular deserves a special mention. She was fantastic throughout, particularly in the last few weeks.
Louise Walker was fantastic - very empathetic. Sam & Liam also great.
Really excellent service. Always very impressed with Sally Fearon, Anne Huckle, Clair Curson. Friendly, efficient, approachable.
John Coleman has been fantastic - exemplary in his support and professionalism. Thank you John!
From start to finish, you were all superb. We knew that we were in capable hands and that allowed us to get on with our jobs too. A big thank you.
Neil Facer was very helpful with lots of advice when I needed it. David Williams has been fantastic at keeping the sale on track in a calm and very professional way.
Both Verity and Louise were extremely helpful and patient throughout. No task or request has been too much and they helped us to get the completion over the line - particularly with our conveyancers.
Verity Stuart-Thompson was contactable, friendly, reliable and understood my questions/comments. A true professional.
Excellent at keeping us informed throughout buying process.
Both Richard Fossey and Louise have been extremely professional and helpful throughout the whole proecess.
Louise Harrod was particularly fantastic.
Been very happy with Ashtons throughout whole process.
We had dealings with Gary and mostly Sam thereafter. Sam is a credit to the Ashtons organisation. Very thorough, does what needs to be done and deals with queries instantly. Pleased to have someone like him convey our purchase.
Helpful, businesslike and supportive.
Very happy with the flow of information between parties and how well I was kept up to date throughout the process with new developments. Always happy to answer queries and provide reassuring advice from previous experiences.
We found the team very pleasant, informative and reassuring and would thank them for their help.
From our first conversation regarding selling our property to completion, Ashtons have been very professional, friendly and helpful. They have kept us up to date every step of the way. We will definitely recommend them.
Always there when we need them - respond quickly and staff friendly.
Professional without being patronising.
Ashtons are the only agent I'd ever deal with. They've sold all of my houses for me over the last 10 years and genuinely care for the people they represent. The teams almost become part of your family during the process and we've had the same experience at two Ashtons offices now.
Steve, Jane and Louise were second-to-none in their service. Always friendly, courteous and supportive. Steve is a great listener and is always at the top of his game to provide the very best advice. Nothing is ever too much trouble and open, honest communication is always his #1 priority. All of this is very comforting for someone selling a home.
All contact with Ashtons was very good and they dealt with all my queries quickly and efficiently. Particularly liked the flowers given to me on collection of my keys - very pleasant surprise and much appreciated.
Very helpful and courteous.
It was a pleasure to have Richard working with us - from start to finish, he was fantastic and is a credit to Ashtons. Thank you!
Have already emailed John Ingram to commend the Welwyn team, particularly impressed by progressing with Sam.
Very helpful especially during the last few weeks. Sam was great under difficult circumstances towards the end.
Everyone we dealt with were very professional, friendly and helpful. Always got back to me as soon as they could. Will be recommending them!
Friendly and professional service.
Efficient, helpful, friendly!
Great team in Welwyn Garden City, especially Sam and Graham.
Everyone we dealt with was supportive, contacted us frequently keeping us up to date on all aspects of the sale. A friendly, professional team.
We have been very pleased with the high level of service we received from everyone at Ashtons. A special mention for the following staff members:
Tony Ryan dealt professionally and effectively with the sale of our property and kept us informed at every stage.
Whilst all the viewing guides were very good, we were particularly impressed with Jean Jones whose knowledge and attention to detail, along with great interpersonal skills, helped sell our house very quickly.
Sam Ward and Graham Franks were our Sales Progressors; their tenacity and professionalism ensured our sales and purchase progressed swiftly and with the minimum of stress.
Excellent, swift service.
Very professional and considerate throughout. Special thanks to Richard and Louise.
I would like to thank Richard Fossey especially as I felt he went above and beyond his duty in following up all enquiries and trying to help in securing the exchange of my flat. He is friendly, professional and approachable and gave us excellent advice throughout. Nothing was too much trouble and we are extremely grateful.
We would also like to thank Graham at WGC for always being professional and helpful and keeping us up to date at all times.
Ashtons were the best estate agent I dealt with - extremely fast and thorough in their responses, provided extra information immediately upon request and were always on hand to answer the smallest of queries.
Graham and Steve were very efficient - regular updates, polite service, always available and quick to respond.
Steve and Louise went the extra mile.
The people we saw were all pleasant and helpful and easy to get on with.
Super friendly and quick to reply.
We always found everyone we dealt with extremely professional and helpful. An excellently well run 'ship'.
Ashtons were the best Estate Agent by a long way. Verity has been superb. Louise has also been fantastic.
Excellent service throughout.
Very straightforward. Tracie was a delight and very efficient.
Both Steve Preston and Louise Walker were very pleasant to deal with and worked hard, right from the viewing stage to exchange of contracts in order to ensure a successful sale. The property brochure was very good - especially the pictures when compared to other agents.
Ashtons were very helpful; kept me updated and were easily contactable.
Ashtons always go the extra mile - nothing is too much trouble - very thoughtful.
People, process and outcomes all good. Particular thanks to Jess.
Richard and Louise were both exceptional in their professional, personal and honest approach.
Liam was incredibly pleasant and did an outstanding job. Very nice to deal with and communicated well, speaking honestly, making sure we were always fully informed. Louise has done a good job chasing things up and making sure our sale continued to progress. She was also very pleasant and professional.
Everyone was fantastic, really pleasant to deal with and very helpful. Thank you so much.
Hi guys, As a fellow director of an Independent Estate agency in Devon I wanted to say that it has been a pleasure to deal with your colleague Louise Walker who is based in your St Albans office. Estate agents often get criticised for their work but Louise has exceptional communication skills, immense knowledge and never seemed to get flustered when dealing with a lot of pressure which was asserted from various parties whilst managing a long chain of 8 properties all with vendors moving throughout the UK. Shame there are not more agents of Louise's capabilities and vision. I will be recommending Louise to vendors looking to sell their home in your area!
Louise was a fantastic progressor and made sure I was informed at all times.
Ashtons were friendly, patient and reassuring, always ready to explain anything I didn't understand.
Having moved many times during 50 years, Ashtons' staff are the best I have known.
John - Extremely helpful in the initial sale and buying process. Great communication and willingness to make things happen.
Graham - During the sale process, Graham was very good at communicating where everything was at and also helped to manage a tricky situation with regard to a hold up. Helped make the process as speedy and smooth as it could be.
Everyone we dealt with was great and Verity in particular went above and beyond when we were having issues with our purchase. She was supportive and tenacious in ensuring everything went through.
Really good experience when buying with Ashtons (Louise & Robert).
Everything went very smoothly.
Verity Stuart-Thompson at Ashtons WGC - unbelievably driven, concise, knowledgeable, genuinely caring and personable - we would have not completed without her. The whole team showed great professionalism and composure throughout. Incredibly impressed - genuinely special people that did not give up at any point.
Lucy and Matt were lovely, polite, friendly and professional.
All staff were very professional, friendly and attentive at all times ad made the process of appointments and viewings seamless. They were extremely proactive with the feedback, which often doesn't happen with other agents.
Professional and helpful
From start to finish, everyone in the office were very helpful and put our minds at rest. A big thank you to all.
Pleased with the process from start to finish - Richard, Joanne & Louise.
Ashtons were very helpful in valuing the house when my father died. When it was put on the market, Ashtons listened to our specific requirements and carried them out as discussed. We were kept informed throughout the sale process by all their staff. A good outcome.
Always very courteous, helpful and 'calming'. We would use Ashtons again and, indeed, did so 22 years ago when we last moved!
Everyone we dealt with was very helpful - Graham was excellent in keeping us up to date with everything going on.
We were happy with the service we received from Graham. Our calls were always returned. All telephone contact was friendly with all staff. The viewing guide who showed us the property also very nice and professional.
Verity & Louise have been incredibly helpful and supportive throughout the process so far and I am grateful that they have always been quick to relay news and update about the sale and exchange process. They manage to be easygoing and professional at the same time and made me and my partner feel comfortable all the way.
Professional & courteous service.
I think the whole Ashtons' service probably sets a very high benchmark for other agents to match. Well done.
We felt very well looked after throughout the process and thank those mentioned specifically and the wider team for all their efforts. Jon-Paul Brampton got us off on the right track and how best to price and market our property; we were then particularly impressed with Taylor Blanchard and how he handled the sales negotiation process which turned out to be more complex than initially anticipated and David Williams was an excellent contact for us to understand where things stood through the contract exchange process.
We had Louise from start (1st viewing) all the way to completion, which I felt was very good. Louise is lovely, really helpful and always willing to help you.
All the sales team were 100% top drawer!
Everyone I dealt with at Ashtons were great. All lovely, professional and experienced.
Howard, Alison & Tracie - all very professional.
Graham was very helpful and proactive.
Graham Franks is without doubt an asset to the Ashtons brand, who I could not recommend enough!!!
I found Nick and all other members of staff I dealt with extremely efficient and helpful.
Graham Franks for excellent, very supportive
All very pleasant and efficient.
Both Steve and Louise were very courteous. I very much appreciated Louise's efforts in keeping me in the loop throughout the whole process, even on days when there was really nothing to report.
All the team at Welwyn Garden City, particularly Sally and Chris, were most helpful, 'normal' and friendly, as were the guys in Redbourn and St Albans.Ashtons were definitely the best since moving to Hertfordshire last year.
Richard, Rob, Louise, Graham and the team have been wonderful. From feeling anxious about feedback from viewings, offers.negotiations, through to the sales progression, we haven't once felt anything but fully supported and guided through the process, with an honest, personal and engaged approach.
Nick Wearmouth and Tracie Phillips deserve special mention regarding their excellent support to the sale and completion processes.
I used Ashtons Redbourn previously & used them again to sell this time. Their advice is balanced and I would not consider using anyone else!
Whilst trying to sell and purchase property we found Ashtons Redbourn were fantastic. Nick and Tracie made it possible.
Ashtons Redbourn, specifically Tracie Phillips was an absolute pleasure to work with. She made the entire process easy, friendly & exciting!
It was a pleasure to work with Ashtons - always calm, friendly and professional during this stressful time.
The team could not have been more helpful - we sold on the first viewing!
A very positive buying experience. We would definitely use Ashtons in the future and when we plan to sell.
Excellent. Helped secure our offer, kept in regular contact and were always the most informed party we dealt with. Highly recommended!
I found the support provided by Ashtons throughout the buying process to be professional, proactive and timely. I would heartily recommend.
Very helpful from the outset. Always keeping us "in the loop" with progress. Richard and Joanne made the whole process stress free.
Ashtons staff were extremely friendly, knowledgeable and competent. The sale price was ideal. I highly recommend them as a superb team.
We mostly dealt with John and Graham at Ashtons and both were extremely courteous and helpful.
Neil Facer was nothing short of a superhero, from listings to viewings to negotiations to conveyancing. The team were supremely professional.
Incredibly stressful time. Forever grateful to JP at Ashtons for finding us the house & doing everything he could to secure it. Exceptional!
I was very impressed with the way Joe Wilkes handled a somewhat difficult time.
Ashtons let the property for me for several years before selling it and achieving and excellent price. Thoroughly professional throughout.
Ashtons were able to arrange an immediate viewing on the day we saw the property on Rightmove. Excellent courteous and fast service.
Jon-Paul Brampton had an in-depth knowledge of local pricing and economy, impressing me enormously and led to a quick sale. Highly recommended.
You have a great team who made the process - from the first enquiry to completion - seamless and stress-free. Very professional.
Steve and Graham were excellent in helping us to sell our house and Verity was integral in negotiating a good price for the house we wanted to buy. Thanks so much to the Ashtons' team for helping us through this process!
Excellent service from the agents throughout the process (and after completion!). Joanne Sargeant is a real superstar!!!!
Our move from London to St Albans was smooth and stress free. We were kept informed at every step of the process and without prompting. 5*
Steve Preston was professional and trustworthy and the whole team were amazing throughout the entire process. Excellent service.
All the team at Ashtons St Albans, managed by Richard, are professional, hard working & personable. A great sale in tough post-Brexit times.
Ashtons in Redbourn were fantastic, helping us sell our property with the least possible worry and stress. We would always recommend them.
Best estate agent I have ever dealt with. All staff extremely professional and top class service, would always recommend.
We found Nick Wearmouth to be particularly good in all our dealings with him.
Tracie Phillips was outstanding - everyone at Ashtons was very professional in difficult circumstances. I was very impressed.
Complicated sale due to the EU referendum. Excellent help and advice with difficult negotiations. JP Brampton was particularly helpful!
Neil Facer has excellent knowledge of the market and is a natural, honest communicator. He gave us maximum attention when most needed.
Jon Paul, Taylor and David Williams were extremely helpful and professional, making the whole moving process much less stressful.
Jon Paul Brampton and Neil Facer both very courteous, knowledgeable, approachable and supportive throughout the process.
Graham was extremely supportive during a particularly difficult sale. He kept us fully informed at all times and gave us the confidence to "hang on in there", which we did and achieved a successful outcome in the end.
The house sold for more than advertised.10 parts good luck - 90 parts hard work!!
First class service from a very professional agent. We were kept fully advised at all times and the agent remained committed throughout.
Ashtons were a pleasure to work with. They were professional and sold our house very quickly. I would definitely use them again.
Friendly; calls always answered; helpful; good time frame.
Jonathan Searles managed the whole process perfectly, there simply was nothing more he could have done! Highly recommend Mr Searles!
Everybody was very helpful and informative.
Having initial contact with Jonathan through to finalising the sales with Louise and Robert, the standard of service was excellent.
Graham Franks and Kirstie Willis were fantastic and able to sell my property within 3 months. Also recommended Chris Gardner regarding rental.
Graham was brilliant and helped me through every bit of the sale, even when things became a bit fraught all the way till the end - thank you. Sales staff very good at dealing with clients for me - glad I left it all to you.
On the ball; proactive; knows the who and what of this area; able to see potential we had not spotted; attentive and trustworthy. Would definitely recommend.
Very helpful, friendly and efficient.
Love Jan - the fact she periodically checks in to see if all is well, really makes a difference.
Louise Walker was very professional. I appreciate her keeping the lines of communication open. Our frequent and open communication resulted in a quick exchange of contracts and a pleasant transaction.
Robert is an exceptional agent, not only for his great customer service, but also his negotiating skills in successfully achieving a good deal for all 3rd parties involved. During the follow up period, Louise did a really great job keep us all up to date on progress.
Always excellent and prompt with good communication.
David Williams worked tirelessly on a tricky chain to ensure exchange and completion happened.
From the first time I contacted Ashtons from booking a viewing, until the time we completed, the service was professional, of a high standard and friendly. They let us in the property many times at short notice and every member of staff was as knowledgeable as the next. Very, very impressed.
Gary and Kirstie were really helpful and efficient.
Kept me informed throughout. Friendly and considerate at all times. Very understanding of circumstances.
Available. Understanding. Helpful.
Excellent - Friendly, knowledgeable, competent, - but not uncomfortably "pushy" about getting the business. Very pleasant to deal with.
The staff have all been very welcoming, professional and patient. A good team.
Kevin & Verity excellent in all aspects of the sale of our property. Graham excellent at keeping in touch regularly with updates regarding the progression of the sale. All friendly, knowledgeable and professional.
Ashtons were very quick at getting everything sorted with no fuss and kept us up to date with the process.
All the agents I dealt with were friendly and helpful. They kept in touch with me throughout the process. A big thank you to all staff involved!
Graham was particularly impressive - kept in regular contact and was always available if we needed him to answer a question.
I have been treated as an individual throughout and my views and requirements have been carefully listened to, which I greatly value. Ashtons' team have given me sound advice and guidance, without rushing or pushing me into decisions. Email notification of viewings and client login really useful and allows for efficient communication.
Thank you for the help and support you gave to me and my nephew Mark with regard to our recent sale.
Have found all at Ashtons to be enthusiastic, efficient and effective.
The service was great throughout.
I have enjoyed personal service which has made me feel very secure and 'looked after' in my new venture as a landlord.
Friendly, professional - just lovely people, especially Louise & Richard.
The team were very helpful and always polite.
Excellent communication and service over and above that expected of an estate agent. Thanks to Neil and the whole team.
Chris dealt with our property swiftly and mannerly. Thank you for your help, we are pleased with our property.
Thank you very much to your team at Ashtons St Albans. We have enjoyed working with you all and have been delighted with the way you have all looked after us so well. You've all been stars!
We are very pleased with Matt and George who did the viewing of our house. Matt was very knowledgeable about the area having lived there himself, he was therefore able to sell the house to its best potential. We are very pleased with the way Jon Paul handled the offers.
Very, very positive approach from all the individuals we dealt with. Felt fully supported throughout.
Rob was excellent - very professional, responsive, fair and clearly good at what he does. Louise was so lovely - so supportive and helpful throughout and somehow around whenever I needed her! Both just brilliant. I'm not sure how they do it, as we weren't their only clients! You have totally changed my view of estate agents. You genuinely could not have been better. Thank you for being so efficient, honest and helpful the whole way through! You made our dreams come true after we found the perfect house and you sold our place so quickly. Thanks to everyone involved.
Very helpful, very clear with their communication and kept us constantly updated.
Very professional, good knowledge of the market and trends and service with a smile. Also, Ashtons service excellent coffee!!!
We are very pleased with the highly professional and friendly service we received from everyone. Special thanks to Sally, Nick and Christopher for their help.
Sally Fearon from Harpenden office was fantastic.
Always aware of the property linked to you when you call up to speak with a member of staff. Very reassuring that you were a priority to them. Graham was there to provide support throughout the whole process, especially as we were first time buyers, this was particularly comforting. Would highly recommend Ashtons and would look to use them again in the future.
The whole team have been superb, in particular Taylor, who has always stopped to speak and explain the process throughout - thanks.
Graham was very good and his communication with us was excellent.
Great service all round. Jonathan Searles, in particular, provided us with an outstanding service. He was extremely helpful, knowledgeable and calm - he went the extra mile. We are very grateful.
Everyone we dealt with were professional, pleasant and very helpful. Great team.
I would like to thank the whole team at Ashtons WGC for their great customer service. Graham, in particular, made the process of purchasing our new home very easy and stress free. His communication and efficiency throughout the process was outstanding. Thank you.
Graham has been very good and the communication from him was excellent.
All friendly and respectful. Very open at every step.
Your colleague Chris is a very professional employee and together with other members of the team, assisted and dealt with all our requirements. Excellent Service.
Buying a property can be very stressful, but we found Ashtons after sales service very impressive. We dealt with Tracie Phillips who responded to our queries promptly and helped us through the entire process. It was always reassuring to be able to speak to someone who could assist with any problems and answer questions.
Your staff are unfailingly courteous and helpful. Always received prompt and thoughtful responses to all my questions.
Tracie Phillips was our contact at Ashtons. She was very helpful and fantastic to deal with. Always got back to me and kept us in the loop at all times.
We have been delighted with the service we have received from Ashtons. You have exceeded our expectations and have been a pleasure to deal with. Special mention must go to Steve, Joanne and Louise. Thank you for making the process so painless!
All staff were professional and friendly. We dealt mainly with Tracie and found her to be exceptional.
Richard and Joanne were exceptionally good and professional with all communications regarding my purchase of the property.
Excellent work from Richard, Rob, Hannah and Joanne. Thank you!
All of the Ashtons Team that we had dealings with were great, especially Richard on our very first meeting; caring and understanding with good advice, but no pressure. Joanne went above and beyond - cannot fault her.
Always friendly and helpful.
We dealt with Jonathan, Gary and Kevin who were all highly professional and extremely helpful and supportive throughout our selling and buying process.
Graham was extremely helpful and professional; shame we didn't sell with you as well!
Graham Franks was particularly helpful throughout the whole buying process, with his efficient, friendly manner. He always obtained a prompt resolution to any problems
Throughout the process of buying my first home, I dealt with Graham Franks. From the point of making the offer through to completing and exchanging, the quality of service provided by Graham was excellent. Graham was proactive in chasing when required which put my mind at ease and this helped to ensure a swift sale. As a first time buyer, I naturally had many questions during the process and Graham was knowledgeable and where Graham had to check with other parties, he always ensured he was punctual and thorough with his response. I would definitely recommend Ashtons and in particular Graham to anybody looking to purchase a property. Superb customer service!
Ashtons were very professional and efficient from the moment we walked into their offices. Staff were sympathetic to our situation in dealing with an estate. Joanne was fantastic in her dealings with the buyer/solicitor.
Arranging a viewing was simple. I liked the fact that is was possible to carry out at a time which was convenient to myself. Graham Franks dealt with the buying process, maintaining constant communication throughout. He was professional, approachable and responded in a timely manner.
Everyone has been very helpful, from beginning to end. We were kept fully informed during the viewing stage; the website feedback feature was great. Also Graham went above and beyond during getting contracts exchanged.
It's a pleasure to work with Ashtons.
Since moving to this area in 2002, this is the 2nd time we have used Ashtons to buy and sell and we have been extremely happy with the service and professionalism of all staff involved.
Very happy with the service. Verity was particularly helpful. It was useful to have Graham following up once a sale had been agreed.
Always found staff professional. Throughout the whole process, Graham kept in contact; was very reliable, chasing things and then promptly ringing me back - was also excellent at keeping our buyer informed and happy. We valued their knowledge and opinion about markets etc. Would we use Ashtons again? Yes - We used you last time we moved over 12 years ago!
Graham Franks was professional, always available and approachable. You had a constant flow of viewings arranged for selling our house. Annemaree and Verity on the phones were always polite and helpful.
Made the sale process very easy and painless. Joe, Neil and the team did a great job.
Very helpful and always there to answer our questions.
Tracie was excellent. She continually went above and beyond throughout what was a very tricky process. She was always in contact with me about the move and what she was doing. We have moved twice previously and have never had such a caring, efficient and knowledgeable estate agent. We felt in very good hands and never worried that anything was not being done. Brilliant!!!!
Nicky was very helpful and professional throughout.
All very good - Never failed to do what they said they would do.
Tracie has been highly professional and approachable.
Graham dealt with the whole process really well, he kept us informed the whole way through. Communication is so important in this sensitive time and he kept us well informed throughout. He was proactive and empathetic. Thank you.
Dealt with Kevin and Graham. Excellent throughout process. Always on the ball. Great recommendation.
Graham Franks was professional from day one - not only did he meet our expectations, but exceeded them. He is an asset to Ashtons. If only all estate agents were the same.
Even though Ashtons weren't contracted to us - they were acting on behalf of our sellers - they were instrumental in achieving a challenging exchange and completion date. Throughout, they were courteous and professional. Thanks to Tracie, Nick and team for all their hard work.
All the staff we dealt with were great! Thoroughly professional, helpful and friendly all the way through the process. Thank you.
Agent I deal with was really helpful - updated me every time and always answered my calls - excellent customer support. Many thanks to Graham from Welwyn Garden City.
Very pleased with all aspects of Ashtons' service. Richard Fossey, Joanne Sargeant & Robert Ash - all provided excellent, prompt and courteous service through all stages. End result - Excellent!
Competitively priced with exceptional service.
Everybody at Ashtons has been great, very professional, open and clear. Graham has been brilliant at seeing through our purchase and keeping us on track and well informed. Your conveyancing team have also been extremely helpful and always prompt. Thank you, we're thrilled with our new house and looking forward to moving.
The entire process has been handled perfectly. Even with a tricky chain, Ashtons have done everything possible to keep us happy and well informed. I would highly recommend them to anyone! The entire team are extremely knowledgeable, professional and have worked tirelessly to see that our needs have been met.
Very happy with Ashtons - helpful, thorough and professional.
Sally Fearon was by far the most approachable and professional of all the Letting Agents I contacted prior to signing up with Ashtons. Nicky whom I have had less contact with is equally as approachable. Lovely manner.
Richard was very professional when negotiating the purchase price for both the houses we were buying and selling. Joanne dealt extremely well with some tricky situations which arose during a long and complicated period leading up to exchange.
The process of both selling and buying has been prolonged and very stressful. An agent could easily have given up, but Ashtons have provided an exceptional level of support - that advice has been professional, timely and friendly and I am delighted to recommend them to everyone I know!
Excellent office - open and comfortable. Very good greetings from all; reception and front of house team. Thirsty work selling a house, so thanks for the water and the coffee was good too. Good to have a laugh with real people, all of you - well done to the whole team, a credit to Joe's excellent management and people skills over the years.
Ashtons were by far the best estate agent I dealt with. Hannah was excellent as was Joanne throughout the whole process.
Chris Gardner was our main point of contact and I cannot fault him. Kept in touch through the whole process - very friendly and professional.
Sally Fearon was wonderful to deal with.
All staff were very helpful
Ashtons have been really great, helpful and professional in their service to us. They are easily the best agent we have used. We love our little house!!!
Everyone at at St Albans were professional and I would recommend you.
We have dealt with many estate agents over the years and in recent times, and found Ashtons to be professional, friendly and organised. We mainly dealt with Steve at first who arrived promptly for the valuation, came with specs
of similar properties and immediately gave a valuation and reasons for it (and didn't waffle on like many estate agents!). Once the sale was going through we dealt mainly with Joanne, who we have dealt with in the past, and have always found her professional, quick to respond, constantly kept in touch with any updates and always a friendly voice. If Joanne was unavailable, Steve always knew where the sale was at, and was keen to help. Ashtons seem to have a well-organised operation, friendly, bright feel to the office and someone is always there to help - too many times estate agents say that 'the person you need is out of the office and I don't know what's going on', whereas someone would always either know or find out at Ashtons. Also, nice touch with the flowers at the end!
Impressive when under pressure; able to deal with a number of clients at one time and willing to listen.
Graham has been excellent as has Nicola - intelligent and deeply understanding people. The ladies who showed people around our home were also extremely personable. Ashtons have been exemplary and I am extremely pleased I chose them to sell my home.
Very good at keeping us informed of progress etc.
Great client care from the beginning to the end of the process, particularly when things were challenging!
Everyone was really helpful, particularly Verity who would call with information regularly.
All staff were polite and easy to interact with. Special thanks to Graham and Verity for keeping me up to date.
Very happy customer, thank you for making my purchase such a pleasant experience.
Robert, Hannah and Joanne who saw things through to completion were very helpful and professional as was Victoria from client services.
Just a quick note to thank you for your help over the last week in getting us over the finish line. It has been a bumpy journey but your support has really helped me feel that I had someone keeping up the pressure and keeping an eye out for us.
Tracie was very helpful throughout the legal process.
We found all the individuals we dealt with to be helpful, professional and friendly, from Graham Franks who came to value our property to Nick Franklin who dealt with things after we sold our property. Thank you everyone for your help and the champagne was a nice touch!
Tracy was brilliant, Diane was great and the rest of the team were amazing.
Everyone has been thoroughly professional, courteous and understanding. We would like to thank all the team for their help and support.
The viewing agent was very professional – we liked how she let us view without the next appointment in the house. Tracie has been amazing. If everyone was like Tracie, house buying would be so much more efficient. She was also so nice, as well as being extremely competent. We can’t sing her praise enough.
Top notch service. Tracie has been of particular support and has kept us informed every step of the way.
Josey and I just wanted to say thanks again for you and your teams help with the sale of our property.
We were really pleased with the way the house was marketed and the strategy of holding an open day (which was a real help having two children!)
A big thank you should go to Tracie.
Excellent communication at all times with the rental property. Responses to fixture or repairs very quick with the least impact possible on our personal space. Very respectful. The best estate agents dealt with yet and I've been renting for over 20 years!
We dealt with Nick Franklin and found him to be extremely helpful. It was a lovely surprise to see him in person and thank him when we collected the keys.
To Verity and all those involved in my purchase, I'd just like to say a late thank you for the bouquet of flowers received on my moving day. It was a lovely and much appreciated touch after a very long day! Thanks again.
Chris Haws was helpful and professional at all times.
All very professional to deal with.
Very happy with the service and found the individuals very professional & proactive.
Everyone worked extremely hard with a special thank you to Joanne.
The initial impression their office in St Albans gives is excellent. The meeting with Steve Preston was why I chose Ashtons. He was very well informed, friendly and engaged in selling my property. The liaison with Hayley regarding viewings was excellent. I was always well informed. Then from offer I dealt with Joanne who was professional, friendly and gave me good service. They were a pleasure to work with.
All very professional and helpful.
Pleasure to deal with Joanne and Steve. Really impressed with level of personal attention and care.
Very happy with everyone we dealt with; We would like to particularly single out Nick Franklin, who was outstanding. We also appreciated Kevin Wormald's guidance on initial marketing and overall professionalism.
Very knowledgeable on market/area. Tracie was absolutely fantastic, helpful, patient and always kept us abreast of progress. We felt confident in Nick's ability to negotiate on our behalf.
Very good service, sound knowledge and professionalism.
Since letting our property with yourselves, I have been very impressed with the service that you provide - I have peace of mind about the house, and what with living so far away, that is what I really want - so thank you for all your work and taking such good care of our property and its tenants.
We cannot fault Chris Gardner - Really friendly, genuine, helpful and professional - Thank you!
Hi John and the team
Now the sale has gone through and been completed I have reflected on the transaction and just wanted to let you know how pleased am I!
The transaction itself, given such a short timescale, went smoothly and without a hitch.
So thanks to all at Ashtons, from Steve Fisher who first took me round the flat in 2010, to Chris in Lettings, to Kevin in sales and of course yourself.
A very good result and I look forward to continue working with Ashons
Friendly, helpful team; very professional.
Special mention to Steve who went above and beyond when we were selling our house suddenly (and quickly!) and to Joanne who has been very supportive through the twists and turns leading to exchange.
Ashtons Redbourn truly are the best estate agent team I have had the pleasure of selling property with and we can't thank you enough for your speed, professionalism & Kindness. Thanks again from a very delighted Mia & Stu.
JP, David, Neil and Joe all advised, supported and were incredibly active on my behalf throughout the sale. A fantastic team.
Great communication throughout and I was kept in the loop at all times. As a customer, I felt that Sally & Nicky were 10 out of 10!
All very polite and worked as a team. Ashtons were the only agent in WGC to suggest a strategy to secure the property we were after. Ashtons proactive approach worked enabling us to buy a rare property in the precise location we were wanting to live.
Excellent service particularly Taylor and David Williams.
Excellent with contact, support and guidance throughout process. Extremely helpful, professional and friendly. All issues were dealt with promptly, efficiently and with integrity. Absolute 100% confidence all the way! Would never consider using any other estate agent.
We dealt with Sally and Nicki at Harpenden. Both ladies very positive and helpful - took all worry out of process - Thanks for that!
David Williams did a great job in a tough process leading up to exchange.
Everyone with whom we came into contact from Ashtons were all extremely helpful and friendly. Both Jon-Paul and David Williams were particularly good and we much appreciated the flowers we received on completion.
Excellent team across all areas, but Jon-Paul, Neil & David deserve a special mention for outstanding service!
Stayed in touch over several years and Ashtons really seem to care about us as clients.
Very impressed with Nick who was helpful, encouraging, efficient and always returned by calls.
Cathy & Tracie very pleasant to deal with - very patient, very helpful.
Can I just pass on my sincere thanks to you all.
Once again you have sold a property of ours and it all went smoothly or as smooth as can be expected.
The professional yet personal approach you take is unique to any agency and we will always use you and recommend you.
From viewing my house, Jon-Paul was helpful and enthusiastic, always on hand to guide and help with advice. This enthusiasm continued with David's help on other aspects of the sale.
Ashtons communicated well with us throughout the process. All the individuals we dealt with were always professional - particularly outstanding negotiation by Cathy Chappin and follow though by Tracie Phillips to exchange was excellent & proactive.
I found that all personnel I dealt with to be helpful, knowledgeable and professional.
JP and David were fantastic to deal with - friendly, helpful and professional. We are so grateful for their help buying our lovely home!
Graham and Stephen have been very helpful and professional. Other staff who conducted viewings were also professional and friendly. Thank you.
Everyone we had contact with was professional and helpful. Graham Law was exceptional!
Joanne and all the staff I spoke to were very helpful and polite. My purchase was not an easy one, but every effort was made by Ashtons to help with all situations as they arose. The flowers were very much appreciated. Thank you.
All staff great - kept us well informed all of the time.
Just a quick note to say many thanks for all of your help in selling our home. We were really pleased with your professional, welcoming and pro-active service.
We are now settled into our new home and have just welcomed the arrival of our new baby - the very reason behind our move!
We dealt with numerous estate agents in the area and found all members of Ashtons always the most helpful,Tracie Phillips and Nick Wearmouth in particular.
All members of the team at Harpenden are very good re communication, organisation etc. Absolutely no improvements to be made!
Graham who dealt with my sale was very professional and always kept me updated with the sale progression - could not have asked for more. In addition, I would like to mention that Kirstie Willis was also very professional and informative.
Both John Ingram and Graham Franks were instrumental in ensuring the process was as smooth as possible.
Excellent, lovely dedicated people. Neil Facer was calm, in control and solved every problem with a smile!
Everyone was very friendly, helpful & professional.
I just wanted to send you a quick note to let you know about the excellent service that I received from your colleagues throughout the process of selling our property early in the year. Neil, Taylor and David were all great, as were the rest of the team.
Ashtons are professional, have integrity, are reliable and extremely helpful. I have noticed that Ashtons do understand the sense of urgency that is required when it comes to chasing things up with solicitors - this is not always true of other estate agents. Stephen Fisher has been superb!
Everyone was pleasant to deal with and were very quick and efficient.
All were professional and friendly, but in particular Joanne Sargeant was fantastic. When I needed support and reassurance she was always there.
Common Sense prevailed and this resulted in a satisfactory conclusion. The staff were polite and guided me step by step. They were extremely professional with perfect manners.
Thank you for keeping us up to date with developments throughout the course of our purchase. You were totally professional while still being helpful and friendly with a calming influence. This made a real difference and kept me sane (ish) during a stressful time. You put the other estate agents to shame and we would not hesitate to recommend you and everyone at Ashtons. Thanks again.
Very helpful across whole process and made my experience far less stressful - thank you.
Nick was really professional - excellent level of contact, extremely knowledgeable about the local and national market. The access to staff was very good, with calls always returned promptly. Tracie & Cathy were really helpful, as were others we dealt with through the process.
Very approachable and know their stuff!
I just wanted to say a huge thank you for all your help with the purchase of our property. You have been so lovely and were really helpful.
We both really appreciate it and will definitely be coming to Ashtons if we ever sell our new house :).
Thank you for the flowers!
We sold our property in Wheathamstead through Ashtons Harpenden in 2015. Their knowledge of the local market was extensive both in terms of realistic pricing and potential buyers. They offered a high level of support throughout the process and were always available to discuss any issues.
Everyone was lovely during the whole buying process and I was well informed throughout too.
Nick Wearmouth is the best estate agent manager I have come across after buying, selling and letting property in 25 years. Thanks
Particularly impressed with Tracie Phillips - always helpful, friendly and supportive. She did a magnificent job on what proved to be a difficult sale.
The whole process from placing my property on the market to completion, took only 3 months. My dealings with Nick, Alison & Tracie have been very friendly, but also professionally conducted. Thank you to everyone.
Everybody has been helpful and kept me informed of developments.
Cathy introduced us to the house and Tracie dealt with the sale - both were great, friendly, professional and made things as easy as possible for us.
Very professional and diligent.
Everyone we dealt with (Joe, JP & David) were helpful and professional. This was our first purchase and you were all really great, guiding us through the process. Many thanks
Sally was fantastic, professional and had empathy... we loved her approach and she got things done. Thank you so much. We must not forget Annette, she was the first person we contacted....professional, kind and embracing
Everyone was wonderful - extremely helpful.
Joanne kept us informed weekly & Robert was great at the other end of the phone throughout the process.
Very impressed overall, but special mention and praise for Jon-Paul. He is extremely helpful and has been so kind and considerate throughout the whole process - very grateful!
Everyone we dealt with was professional without a doubt. Ashtons were the best Agent I dealt with.
Used Welwyn Garden City Office. John Ingram was an excellent negotiator and Graham Law provided Customer Service at its best.
Everybody very friendly; fast responses to any issues; helpful!
We thought Jon-Paul was fab - a pleasure to deal with, easy to get hold of, very knowledgeable, great sense of humour, got results for us - Thanks JP!
Joanne was excellent at keeping us up to date on progress.
It was my pleasure to deal with Christopher Gardner. He was extremely friendly, helpful and patient.
Everyone was helpful, professional and friendly!
David and Jon Paul, many thanks for all your assistance during the purchase of my property. You were both great - candid and helpful throughout - properly restoring my faith in Estate Agents! You made a stressful process as pain free and pleasant as possible. Will definitely recommend Ashtons!
I found Ashtons great to deal with - even as the buyer. Definitely restored my faith in estate agents! David & Jon-Paul were very pleasant to deal with.
Chris, Chris & Charlotte all great - kept me informed and very professional.
Tracie Phillips was particularly professional (and patient) throughout the process. Could always be contacted and always called back when she said she would.
Appreciated the full cooperation of Joanne Sargeant during the sales progression stage. She is truly friendly and professional.
Very professional, helpful, organised and open proactive communication. Impressed with integrity displayed by Graham and the team - something estate agents don't always have a reputation for.
Jan Docking who dealt with my moving was extremely helpful, quick to respond and friendly. Made the process easy and as stress-free as possible.
Frankly, the service from start to finish was faultless…. From first point of contact we experienced a professional and friendly approach and also thought the quality of photography was first class and helped sell our property. The entire Ashtons team were excellent.
Seamless…. Annette was always pleasant to deal with and all questions were followed through efficiently.
Excellent customer service - Cathy went above and beyond her duties, she was excellent. Brilliant work.
Now that we are officially 'in' and I have found a way through the packed boxes, I wanted to just send a quick e-mail to say a huge and very sincere 'Thank You' to the entire team at Ashtons for the way in which you've handled the sale of our property. From the moment you walked through our door and offered us the benefit of your valuable experience and advice, through to the excellent photography of our home, to the super efficiency of Cathy & Tracie as the process evolved, we have been impressed by the professionalism and efficiency of the entire Ashtons team. All that coupled with a friendly attitude that made the whole experience a pleasure. Well done and Thank You all!
We just wanted to say a big ‘Thank you!’ to everyone who helped us with the sale and purchase of our house (s). Your service was of the highest level and I/we will certainly recommend you highly to anyone who asks! Special thanks to Jon-Paul who made it all happen in the first place; to Neil who advised us; to Joe for giving us the fantastic news and helping us through various points and to Kay for the photos and David and Richard for their efforts and tolerance at getting us over the final move date hurdles. You’ve been outstanding. Thanks and best wishes.
A pleasure to deal with. Jon-Paul was friendly and professional, and Ashtons sold our house quickly and achieved a good price for us. The process up to completion was dealt with effectively by David Williams, with no pressure or additional stress being passed on to us. Thank you.
Very friendly and helpful – no pressure, unlike other estate agents.
Tracie was very friendly and professional in her work.
My thanks to all the team, particularly Robert and Joanne for their patience and persistence.
This is to convey our thanks for all that you have done for us over several years. We have now settled into our retirement home in Kempston, not purchased through Ashtons. This has been made possible through our purchase and ownership of Poets Court for several years. We made the original purchase through you and the letting was managed by yourselves. Sale of the flat last year was at times a bit fraught and we are grateful for all the effort by Ashtons that saw it through to completion, particularly by David Williams. So thank you one and all for your services.
Tracie & Nick at the Redbourn office were brilliant, going above and beyond expectations in chasing up the local solicitors and dealing with buyers.
Everyone was pleasant and helpful and willing to pull out all the stops, especially in regard to getting my property on the market so quickly.
We would not hesitate to recommend Joe Wilkes or David Williams. They helped us through a very difficult transaction.
Professional, knowledgeable, service orientated!!
John was lovely to deal with and Nicola was very professional and sympathetic. Steve Fisher is a total legend! Ours was a particularly difficult lead up to the exchange and he listened/kept me calm/was the voice of reason and negotiated deals I could not have done. He always made us feel that our sale was the most important thing on his agenda - we can't thank him enough.
Thank you Joe, Jon-Paul and David - I value all of your efforts getting this property to completion!
Extremely helpful and easy to contact - Overall, Excellent!
Thank you all so much for making our house move happen! We are loving our new home. You are a great bunch of guys and all so good at what you do – it was a pleasure doing business!
We have received the best service from you in comparison to any other agent we have ever used - Nikki, Emma and Annette were brilliant.
Thank you so much for all your hard work, especially to Steve, Robert and Joanne. You could not have been more friendly, helpful and professional. I will most definitely use Ashtons again. Thank you.
Cannot fault any of the staff – you have successfully carved out a niche in the Harpenden market – long may it last! Wouldn’t hesitate to recommend Ashtons and particularly grateful to JP for his patience, professionalism and cheerful approach! Thank you all so much.
Professional, courteous, polite and kept me informed of progress. Also pleasantly surprised by the flowers received after completion welcoming me to my new home. Thank you!
Professional, prompt, tenacious and helpful!
Chris Haws was very professional and helpful throughout the process.
All staff were very helpful and friendly. An extremely efficient service all round. I would recommend to anyone and have so already.
To Neil, David and all at Ashtons! Just a little note to say a huge 'Thank you' for all your help, patience and hard work in the sale and purchase, you never lost the faith!
Seriously, A1 service, will miss our daily phone calls!
Will 100% be coming back when we're ready to sell........!
From the first view, making the offer and buying process – very helpful and supportive. Thank you for the lovely flowers!
Jon-Paul was very professional and approachable when selling our property. He was very prompt when people were bidding and always kept us up to date.
From start to finish, faultless service, with particular mention for Joe Wilkes, Neil Facer and Jon-Paul. Always handled viewings efficiently and felt entirely confident in negotiating skills. Will recommend highly.
Every member of staff I dealt with were very professional, extremely efficient, courteous and polite.
Thank you so much for your impeccable service and professionalism.
It was a pleasure dealing with you and your team, which makes a significant difference when selling your home.
Thank you again!!!
The sales team at Ashtons Harpenden were excellent from start to finish. We never felt pressured during the process and were given enough time to sell our investment property before buying. Much credit to Jon-Paul during the viewing and negotiation process and David Williams during the contract process - totally professional, approachable and knowledgeable.
Thank you Jonathan and Ashtons for your personable approach, human contact and most importantly, for selling my house! Your patience is admirable and good humour commendable. An estate agent unlike any other.
It was an absolute pleasure to experience your honest, straightforward, upbeat and charming personality throughout the whole procedure! It was very reassuring to know that you were always accessible and your cheerful, but professional approach to dealing with any “problems” was much appreciated.
After the offer was accepted, I felt that Joanne managed the sale superbly – pushing everyone forwards and keeping me up to date at all times. We had some very “interesting” negotiations before exchange of contracts, but Joanne remained cool, calm and collected and she was always available at the end of the telephone.
It really is appreciated and I wouldn’t hesitate to recommend you to anyone else thinking of selling/buying (and I haven’t said that about any other estate agents!).
A very professional service from beginning to end meant that the stress of moving home was reduced. Jon-Paul and David were excellent: very helpful and efficient. Ashtons’ service excellent too: everything possible is done to make the process as smooth as possible.
Very impressed with the professionalism and level of contact from Jonathan and Steve at your St Albans' office.
Kevin Wormald was very nice to deal with, really spent time and effort in taking the photographs and provided useful advice in presenting the property well.
Graham Law was our main point of contact. We were impressed by his professional and experienced yet friendly style. He provided us with timely updates and information regarding procedure. We couldn’t have wanted for more.
Tracie in your team I think has been absolutely amazing throughout the whole process. From the minute she came on board as Post Sales Co-Ordinator, after the sale was agreed, I think she has performed her role above and beyond the call of duty.
If I am honest, I never thought the sale process would ever go through. However, Tracie had other ideas and was resolute in not giving up without a fight. Her determination to keep the chain going, persevere and her calm manner in all of her dealings and liaisons with all parties concerned, is a credit to her and a real asset to Ashtons.
Her dealings with me were extremely professional, always coming back to me if I left a message, always keeping me in the loop with what was going on by copying me into e mails and ringing me regularly to give me updates. Her consistent composure and positivity went a long way to calming down many a tense situation.
I can't praise her highly enough and, if Ashtons ever did an Employee of the Year award, then I would have no hesitation in nominating Tracie outright. I consider it a pleasure to have known her in a professional capacity.
I should also like to comment on Redbourn office as a whole, who, in my opinion, redeem the reputation of estate agents, with everyone I dealt with being courteous, professional, helpful at all times and I would have no hesitation in recommending the office as highly as I can (which in fact I have already done).
Best wishes to you and your staff.
Excellent; Well informed; Easy to discuss matters with; Helpful; Professional & business-like – met my expectations and more.
Friendly, helpful and affable staff. I was very impressed with Ashtons. The flowers on completion were a nice touch, I haven’t seen any other agents do that
I just wanted to write a few lines to say thank you because your service really was superior to any other letting agent or letting agency I have ever worked with.
You've been amazing and an absolute star to work with! You always came back to me quickly, explained all processes patiently and kept in touch - this made me feel really confident about Ashtons and having you as a contact there. At no other letting agency did I have a personal contact that has worked so hard in securing a property for us, it's really been such a pleasure to work with you - the tenants last night said the same things about you which is why I really wanted to let you know that your doing fantastic.
The e mails you sent about confirmations etc explained and confirmed everything - this is brilliant and always something I had to chase at other letting agents. You provided it instantly without needing a reminder. Same thing goes for your Rightmove adverts, they always provide lots of photos, a floor plan and EPC rating - again something I always have to chase at other agencies. The experience with you and Ashtons really made me loyal to you guys and have a brilliant opinion of Ashtons with no hesitation to recommend you guys or get in touch again in the future if we're looking to rent or buy.
So thank you very much again, thanks for chasing the landlord and making it all happen in record time! Please keep up your fantastic work and superior standards.
Jon-Paul was brilliant, offering me superb advice on my sales and purchase.
Everyone we met were very helpful and always with a smile. Reduced our stress levels by 100%. Thank you all
Extremely professional service and staff. Nick and his team were always available with any queries. A very special thank you to Tracie who was with us every step of the way.
Very helpful always ready to help and kept in touch all the time throughout the sale.
Everyone has been professional and friendly and the sale has progressed smoothly.
Jonathan was incredibly patient and helpful during both my viewings offering useful and practical information that led to me making an offer which was accepted on 13 January. Joanne took the process forward very efficiently and I appreciated having someone else to also track progress and chase up enquiries etc. We exchanged 6 February and completed 13 February – I couldn’t be happier!
My experience with Ashtons was wonderful. Sally Fearon and Nikki were kind, generous ladies who made the entire process a great experience. I can’t speak highly enough of how helpful and special these ladies are….. especially Sally. Thank you!!!
Jon-Paul was very helpful. Stayed in touch regularly and kept me informed.
How can we ever begin to express how deeply grateful we are to you for all you have done for us as a family, not only selling our homes (which can be really tough and emotional) in such a special and sensitive way, but then finding us fantastic new ones – there are seriously no words!
Joe, you always said “We will look after you!” That is the truth – you did!! Thank you so much.
We, the Reads, are truly indebted to you. Thank you for the daily happiness of living in our lovely homes! On behalf of us all, Grace.
Graham Franks was very helpful at all times. I needed to make sure everything run smooth and he was on the other side of the phone when I needed him. Thanks for your help.
Everyone was extremely helpful, professional and friendly to deal with. Thank you!
Joe Wilkes, Jon-Paul Brampton and David were all excellent and provided first class, friendly service. We were kept up to date at every stage. So refreshing after our first experience with another agent.
I can honestly say Ashtons are the best estate agents I have dealt with – having rented a property and sold two properties with them. Particular thanks to Nick at valuation stage, Jen at viewing stage and Tracie at selling stage! Would definitely recommend!
We mostly dealt with Tracie Phillips who was most informative, polite, pleasant and very professional. She kept us up to date with the procedures and reassured us through some difficult times. A big thank you to her and also Jen Jukes.
Professional, friendly and supportive.
Good communication via phone calls and emails. Kept informed at all times.
Just a quick e mail to say thank you to Graham (post sale follow up) for pushing this through for us. At times we thought it was only us and Graham in the whole process who wanted to get the deal done. Graham seemed to push our own agent and solicitors to speed up completion when they were slow to move.
I would certainly approach you next time I need an estate agent due to the post sale service and how well you appear to try to push for completion for your client.
A really professional, likeable team - have used them before and will again and recommend them. Thank you.
Through all the complications in the process of the sale, Ashtons were the shining light of reason! Jen and Tracie in particular were very hardworking and extremely efficient!
Tracie and Jen are very polite, friendly and professional on the phone. I found them easier to liaise with than other agents. A pleasant agent to work with.
Very professional, were good about notifying us about new properties and sending through details. Always remembered our criteria and budget and didn’t flood us with unsuitable properties. Viewing times convenient for us. It was really helpful dealing with one person once our offer had been accepted. Graham Franks was excellent in terms of communication with regular updates and follow up on actions. Made the process very easy and as stress free as possible.
Huge 'Thank You' to yourselves, Jon-Paul and the team for assisting me with (my) sale.
I really appreciate your professionalism, calmness and keeping me informed every step of the way. It was a pleasure working with you and I would have no hesitation in recommending you to anyone in the future.
Very approachable and friendly. Nothing was too much trouble.
We had previously had an offer accepted on a different property marketed by another agent – safe to say Ashtons were in a different league! Many thanks to Tracie who helped us along the way and also for the beautiful flowers.
We have been delighted with the service Graham Franks has given us from the moment we agreed the sale and purchase. He has been unfailingly helpful, prompt, open and friendly – extremely professional and a great asset to your organisation. Many thanks Graham!
We dealt with Jonathan, Sharon and Joanne. All were friendly, professional and helpful – Joanne was especially helpful in the latter stage of the process.
I would like to say a special 'thank you' to you for all that you've done in getting the arrangements made so quickly and efficiently. You really inspired confidence with your initial visit to the house - and everything followed on very well from there. Very professional and just what was required.
Graham has been very helpful all the way up to completion - very patient and dealt with other queries and chasing up. Steve Fisher was excellent at passing on offers and providing useful advice prior to offer acceptance.
Buying our first house, instead of it being a stressful time, turned out to be a very educational experience. Graham Franks was the estate agent that myself and my partner dealt with from Ashtons.
The house we bought turned out to not be the simple purchase we had originally hoped for, but Graham helped me during every step of the process, explaining things that were foreign to me and constantly keeping me in the loop.
If and when I choose to purchase another property, I can only hope the listing we are interested in comes under Ashtons and we get to deal with Graham Franks again. He really was the most helpful person during this whole process.
I was really happy with how everything turned out and delighted that our first ever property purchase was handled so well.
I would recommend Graham and Ashtons to everyone I know. Thanks.
Everyone at Ashtons in Redbourn were/are most helpful and courteous; always efficient and always returned my calls.
All staff were very attentive and helpful. Special thanks to Graham Franks who got the transaction exchanged very smoothly.
All the staff kept me fully up to date and were always helpful and friendly. Many thanks to Nick, Tracie, Jen, Kate, Diane, Cathy and everyone in the Redbourn office.
Big thank you to Graham for your fantastic service. Very impressed indeed especially with the long and difficult chain.
The staff at Ashtons Redbourn were excellent throughout the sale of our property and I would have no hesitation to recommend them to other clients.
I dealt with Sharon who was highly professional and sympathetic to our needs and Joanne Sargeant who was a pleasure to hear from on a daily basis.
We appreciated the advice given by Kevin Wormald on our property when it came onto the market. The support and information flow from Graham Franks was outstanding.
A pretty slick operation all round. Joe Wilkes was excellent in valuing and subsequent reporting of market conditions, other sales etc and advice regarding price changes. David Williams provided a superb and most valuable resource of which we made full use. Thanks to everyone concerned.
Graham Franks has been a star! Very grateful for all the help and many, many phone calls. Thanks Graham.
This wasn’t the easiest of sales for me, but I felt it was made much smoother by Ashtons hand-holding throughout. Graham Franks was particularly good – he was very proactive and kept all the wheels oiled. Thank you very much Graham!
From the moment we decided to sell our house and purchase a new one, we felt we were in good hands. The negotiation stage was very time sensitive and tense, but Jonathan was brilliant in getting us the best price and the deal signed. Joanne was also fantastic in communicating with all the parties involved and getting us through this stressful process. Thank you so much.
Excellent Service all round. Very efficient staff and very friendly from point of contact, through to completion. Thank you.
All the staff at Ashtons that I dealt with were friendly and professional. Joanne Sargeant was extremely helpful, very pleasant to talk to and kept me informed at every stage - Joanne always got back to me when she said she would and is a credit to your business.
Excellent service from start to finish. Tracie was an absolute star – kept me informed every step of the way – thank you.
Friendly, efficient and stress-free!
Put one at ease and were relaxed in their approach, but at the same time were professional and reassuring.
All the staff are extremely helpful. However, particular mention to Joe, Neil & Emma on our sale and Neil & David Williams were amazing dealing with our purchase. Huge thanks to everyone.
They were professional from start to finish. Weekly phone call updating the situation which was reassuring. Always knew the next steps being taken
We cannot praise Ashtons enough. Our property was sold within the first week and we were supported with our following purchase, also through Ashtons, with absolutely exceptional communication and efficient, timely service. We are very impressed and very thankful. Graham was especially instrumental in all our dealings – very impressed.
All the staff I dealt with were excellent and gave me every confidence that I’d chosen the right agents.
Nicola has been first class throughout the process.
In choosing Ashtons, we were confident that our house would reach a wide range of would-be buyers, their marketing material looked the most professional and they have provided an extremely slick and professional service at every stage of the selling process.
Particular thanks to Steve at the marketing/offer stage, as he provided very helpful feedback and to Joanne at the pre-exchange stage, who tirelessly chased and chased all relevant parties when there were issues/delays with our buyers’ buyer’s purchase.
The chain was particularly difficult towards exchange, but thanks to Tracie and Nick, I was kept fully informed and avoided a nervous meltdown……
Very comfortable with the service and advice.
Mainly dealt with Neil Facer - couldn't fault him, his attitude or professionalism
All were very friendly, professional and helpful.
Superb service and advice offered throughout, particularly by Graham Law.
Very professional and friendly service. Thank you to all involved, absolutely delighted with property.
We would like to thank you personally for the very professional way in which you have dealt with the sale, being both positive and active through the whole process. From your detailed initial advice, through dealing with interested clients. We are very pleased with the way Neil Facer dealt with the whole process.
Ashtons selling approach sold our house. Mr Neil Facer and his team were very efficient and kept us informed of the progress on the sale of our property. Salesperson Jules who dealt with viewings was very professional with a nice manner.
Everyone we dealt with was positive, pro-active and helpful. Steve Fisher did a great job getting people through the door and dealing with our offer. The viewing guide did a great job showing people around and was always with us before the viewings and Graham kept the wheels moving!! Thanks all for a great job well done! We will recommend you to friends and family.
Very helpful throughout.
Annette & Anne were extremely helpful with good grace – counts for a lot.
Staff showing buyers around were excellent.
Used Ashtons on many occasions and have always found them very good and therefore I have never looked for another agent.
Everything was first class. We found all the staff very professional and friendly. Keep up the good work!!
Jon-Paul communicated well throughout the process and managed a difficult chain well.
Both Annette Godfrey and Anne Huckle have provided excellent service. Annette provided excellent advice and was responsive and flexible in the marketing stage.
Neil has been very helpful and easy to work with.
Very helpful and good solid advice. Keen to get the transaction done for all parties, despite a number of issues and parties unwilling to compromise. Very friendly team.
David Williams has been excellent. Very good support and knowledgeable. He has made the process very easy. Jon-Paul was professional and good.
John Ingram was superb. Good research on valuation, excellent communication.
Nikki was very helpful all the way through the process and kept us well informed. Thank you.
Most of our dealings were with Graham he was very helpful, confident and professional (full marks).
A MILLION thank yous! Not sure a million is enough, but seriously, THANK YOU, given we’re (buyers) not paying you a penny - you’ve worked so hard for us and it’s really appreciated.
All Ashtons’ staff were excellent, nothing was too much trouble. We feel that Mr Graham Law delivered service well above our expectations. It was Graham’s knowledge and expertise that enabled the difficult sale of two properties and purchase of one property to succeed.
Very professional and pro-active from start to finish. We felt in safe hands throughout. Joe and his team are excellent. We would recommend Ashtons to everyone! Thank you.
A huge thank you to everyone involved in the sale of my property and also the previous rental. Excellent service!
Graham was a delight to deal with.
We have found Ashtons to be friendly and very professional and would especially like to thank John Ingram and Graham Law.
Dealt with both Steve Fisher and John Ingram. Both polite, delivered what they said, always returned calls and easy to deal with.
Jon-Paul - EXCELLENT! Very happy.
We are first time buyers and we dealt with a few estate agents that gave us the run-around, not returning calls etc. I dealt with Stephen Fisher of Ashtons – he was honest, helpful and always dealt with whatever was asked of him. Excellent service.
Tracie was very helpful and patient with the whole process. Thanks.
Everyone I dealt with were friendly and helpful.
Everyone really helpful and friendly. Joanne was fantastic - keeping in touch regularly and with a professional and informative attitude.
Jen & Tracie – Magnificent team – energetic; reassuring; diligent
Excellent service, Stephen who we dealt with mostly was very professional and very helpful. Thank you very much.
We dealt with Graham and couldn't have asked for a better estate agent – although anytime we called the office, everyone who answered the phone was always polite and friendly. Very professional.
Each person was polite, informative, friendly and helpful at a time which can be stressful. They helped to banish the stress!
I was very impressed that several members of the St Albans team came to see the house prior to marketing. I was also very grateful for prompt response to queries – particularly Sharon. Thanks
Everyone I dealt with from the valuation stage to sale were professional, friendly and supportive. Nick, Cathy, Tracie and Jen were superb. Thank you.
Everyone (at Ashtons’ Redbourn office) - Nick, Jen, Cathy and Tracie – all great!
Jen Jukes and other members of the team at Redbourn office were/are fantastic!
Tracie has been fantastic during the difficult process of selling our property.
Tracie was very good and took the strain when necessary. Generally, office staff very efficient.
To Sharon and all the staff at Ashtons. We thank you for all your hard work and words of encouragement when things were not always easy. We appreciate all that you did for us and just so you know, you are the No1 Estate Agency in St Albans!
Would definitely use Ashtons again. Jon Paul was excellent at keeping us informed before offer accepted. Joe Wilkes very helpful.
All members of Ashtons we dealt with were first class.
Everyone we dealt with was lovely! Polite, re-assuring, professional! The people we dealt with were a great example of how Estate Agents should be and not how many are perceived to be. We felt they made the whole selling and in fact buying experience much easier and less stressful.
All the members of your team in Harpenden were always friendly and helpful at all times. Neil helped over and above the 'call of duty'.
I would like to say David Williams has done an excellent job of keeping us informed and moving things forward. Please pass our thanks on to him.
Neil Facer who mainly dealt with me, was friendly, professional and knowledgeable at all times and a credit to your company.
Special mention to David Williams on this handling of keeping people informed and his constant input to help people push things along. Many thanks.
We have appreciated the sense of professionalism that Ashtons gives out, we feel confident and very comfortable knowing they are dealing with our property.
Dealt mainly with Chris Gardner and was always highly impressed with him. Overall a very professional service from Ashtons.
Ashtons managed my sale in a very professional and considerate way. The marketing was arranged according to my preferences, fairly limited initially to known contacts only and the visits were well managed. The help from Ashtons’ staff greatly reduced the stress and complications of arranging viewings. The pre-completion negotiations and progress reports were extremely useful and I was kept informed throughout the process. Ashtons negotiated an excellent sale price for my house and this, together with the constant support during the completion phase, confirmed the value of their services.
Best agents I have ever used.
After a stressful period, it was Tracie who kept me motivated and helped me to stay positive. I couldn't praise her for her work enough.
Jon-Paul and David were fantastic and helped us massively to exchange. They were 100% committed and always working in our best interests. They helped push what was a long, complicated, eventful series of transactions through to a successful conclusion.
We were dealt with mainly by Chris Haws. Very pleased with the service. Very professional and willing to help and advise. Made the whole process very easy and straight forward. Thanks Chris.
All members of staff very helpful and professional throughout the process. Jon-Paul kept us informed and dealt quickly with any issues, resulting in a smooth and stress free sale!
Ashtons are very professional - excellent service.
Steve Fisher was first class, helpful, understanding, always welcoming – no fuss, in a word, a great job. Well done.
Joe and his team were brilliant throughout.
Very happy with how Ashtons have helped me with the letting agreement. They were very prompt and I have no complaints.
Very professional and very proactive in the sale of my property. The best estate agent in WGC by far.
We received a very professional and sensitive service from Steve Preston and John Ingram. Steve Preston, in particular, helped us to persevere and get through difficult times! We have sold, rented and bought a house through Ashtons and we highly recommend them! Thank you!
Steve Fisher was most helpful and informative. He always answered the phone in a friendly manner and was prompt in addressing issues. He is a STAR!!!
All agents we spoke to were polite and knew the property details. Very impressed with all involved in both the purchase and the quick letting of the property.
Lovely staff. A real pleasure to do business with.
Everyone we dealt with at Harpenden office were highly professional and courteous, but we would like to mention in particular, David Williams, Neil, Joe and Leon for their assistance during the process.
All staff were very helpful, especially Neil Facer and Joe Wilkes.
Their kindness and helpfulness helped me through a difficult time. Would I recommend or use Ashtons again – most certainly
Jonathan and Nicola went out of their way to help make the sale of our house as hassle-free as possible. I found them both to have a “can do” attitude.
I wanted to drop you a line to thank you and the team for all your assistance in getting London Road let. We are delighted to have bought and let the property in just over a month. Many thanks,
We felt very confident dealing with John Ingram and felt he was always both professional and helpful. Following a frustrating and disappointing experience with our selling agent, we were particularly pleased to have a good experience!
Chris Gardner arranged everything as smoothly as ever and had tenants moved in three weeks after I bought the property – very happy!
Ashtons have been excellent - their time and service is great. Graham is just amazing, so helpful and will do all he can to assist. Thank you for making it so smooth.
Steve Preston was very professional and understanding of the buyer’s needs, as well as the sellers’ to close the deal and see it to completion.
The service provided has been excellent and Neil Facer was extremely helpful with our sale and prospective purchases.
Calm, professional and always contactable: Graham Law – a real pleasure to deal with. Many thanks.
Very pro-active agent, very happy with the service provided,
From beginning to end, Ashtons were consistently helpful and friendly. Tracie Phillips was very helpful
First contact with Kevin Wormald re valuation, contract etc, very useful meeting – interested/professional. Since then, I have been updated, messages have been passed on/calls returned, documents copied/sale progressed by everyone in Welwyn Garden City office, in particular Steve Preston.
Cathy and Tracie were excellent throughout . With all the issues that arose throughout our purchasing process, we couldn’t have asked for better service.
Sharon Macaulay has been fantastic all the way along. Her backup team have also been great. No complaints at all. I would definitely recommend using Ashtons in the future.
Brilliant Service. This branch is managed by a true professional, with the clients’ needs and wants at the top of the agenda. The rest of the team were always helpful and friendly over the phone.
Tom Casson was excellent throughout.
David Williams did an amazing, thorough and highly professional job. He fully appraised the situation leading up to exchange, providing more detail than the solicitors. Joe Wilkes was always positive, professional & friendly….. a great team!
Now that the dust has settled after our move, Karen and I would like to thank you and all of your staff for the fantastic service that we received from your Company.
Everybody that we dealt with including Dan, Claire, Nicola and Sharon were professional, friendly and helpful throughout the time that our house was on the market.
Most of all though, your personal contribution was greatly appreciated and we shall always be grateful for your help. Once again, many thanks.
Perhaps an unusual way of starting a letter, but the reason will become clear as you read on and you may share this letter with your customers if you wish.
When we decided to put our house on the market, we don’t mind saying that previous experience of Estate Agents has not always been good. I know from many friends and colleagues that this view is quite common and many comments that I received were along the lines of, “They don’t earn their money!”
I am pleased to begin by saying that Ashtons demonstrated from day one that they are completely different and so much that I would extend our thoughts that all staff, despite being in a business transaction, we perceive as close friends.
We were amazed from day one how much effort was put into preparing us for achieving a good sale, starting with very professional advice, excellent photography and presentation of our home. They asked if I would be prepared to brief their staff on our property and its history so that they would be able to present it well to their buying clients. Every visit accompanied by a member of the Ashtons’ team was superbly presented. But for us, one of the most important things was good communication and here, Ashtons’ staff were incredibly good whilst backed up by fast updated internet reports on every visit.
One has to accept that from time to time various issues can arise that are not down to the Estate Agent, but Ashtons’ staff worked exceptionally hard to resolve each and every issue, communicating not only with us, but every person in the buying and selling chain, including solicitors, buyers and sellers.
When exchange of contracts came through we were excited and so grateful for the hard work put in by Ashtons’ staff and would mention to the Branch Director that he is very fortunate to have such an excellent team.
To any potential customers, we would strongly recommend them – worth every penny, they really earn it.
Our thanks and high regards
Very good communication. Kevin was very helpful and informative during our initial meeting. Over the phone, Stephen and John were extremely helpful and dealt with queries promptly/booked viewings etc. Overall, a much better selling experience than last time with a different estate agent.
Nicola, Dan and Sharon were amazing. They all deserve a bonus!!!!!
Exceptionally good service through a difficult time. Always helpful and willing to provide information. Thanks John.
Jonathan was excellent at dealing with a fast and at times high pressured chain. He constantly kept all parties informed of the latest updates and we believe the sale/purchase would not have gone through had it not been for his tenacity and professionalism throughout. We thank him personally for this.
We found Ashtons to be very helpful during the entire transaction, which is very pleasing for us as purchasers. Graham in particular has been an absolute star and so very helpful. In the end we avoided dealing with our own agent, preferring instead to liaise with Graham. Thank you very much.
The customer service provided by all members of staff was first class. We only wish we had appointed Ashtons earlier. Sincere thanks to all.
The attention we received at every stage of our sale from Graham Law was outstanding. He could not have been more helpful.
Joe was amazing. His knowledge and valuations were so accurate which made our house sale fly through. Jon-Paul was very well organised and always returned calls and dealt with matters quickly and efficiently. All of the ladies who showed clients around the house did it very well. We’d most definitely recommend you.
Jen was very courteous arranging the viewings and Tracie was very helpful chasing solicitors up to exchange.
Stephen Fisher showed great enthusiasm from our first contact with him. Always very professional and prompt and at the same time very friendly. We feel Stephen went the extra mile throughout this sometimes anxious time.
* Initial consultancy at home – very good – all explained.
* Photography – extremely well done and marketed
* Viewings – Excellent, well planned and communicated by all team
* Rest – ongoing dialogue and follow up calls – you know more than the solicitor often!
We tried to sell our house 3-4 years ago and got sick and tired with estate agent talk/attitude and buyers!!!! Buyers were not checked. I even had someone tell me that they only came to view because they wanted to look.
We NEVER experienced any of the above with Ashtons – professional start to finish.
Emma, Amy and Annette in Ashtons Harpenden lettings were all fantastic.
Ashtons and the staff involved were, in my view, very professional and helpful throughout the whole process. I was very impressed that the lettings agents had two couples lined up at the start who were very interested in the property and that within about 3 days, had received a definitive offer (subsequently accepted).
Very professional and helpful. Mainly dealt with Helen and Graham who were both superb! Very smooth process.
We have now bought and sold through Ashtons twice. Joe was brilliant the first time and had restored our faith in estate agents then. But now, the second time being promoted to management level, we have been even more professionally looked after (if that is possible!!!). All of the other individuals we dealt with during the process, Jon-Paul, Emma and David, were highly professional and friendly. Apart from Joe, our special thanks will also go to David Williams. Nothing seemed to be too much trouble for David and I could not fault him for his motivation and dedication to quietly get on with the job. Thank you.
Emma was excellent friendly and professional and went out of her way to help. David was a key player in communication between the agents and solicitors and Neil was first class, professional with a warm manner and very good at his job. We have already recommended Ashtons to others.
I was impressed by Emma, totally professional and charming. Also Annette, completely reliable and friendly. Job done in 3 days!!!!!!!!!!
Nicola Beaumont was very professional and knowledgeable about the property we bought. In general, Ashtons differ to other estate agents in their unobtrusive manner, never pushy and calm during an often stressful process.
Really helpful when we most needed it. Sold our house quicker than we ever thought possible and for more than some other estate agents valued it for. Tracie and Nick were really friendly and helpful.
I was very happy with Ashtons’ staff – especially Tracie Philips who was so helpful.
I would especially like to comment on Mr Jonathan Searles – he is very professional in his approach and went the extra mile – providing information, guiding us through the sale process, always ready and very helpful and professional in dealing with our queries. He has actually changed our perception of estate agents.
All of the office staff at Redbourn were helpful. Nick was superb and I would not have this property, if it had not been for Nick. I would most certainly recommend Ashtons.
Tracie was friendly, honest and overall offered an excellent service.
I was extremely impressed with the professional approach and running of your company.
Throughout the transaction all staff involved displayed great care, especially Jon-Paul Brampton. Regular updates on a weekly basis were very helpful. More recently, David Williams has also been most professional in his legal dealings. Again thank you to all involved.
In general, Ashtons were bright and enthusiastic. Neil Facer was very helpful with all the arrangements to put the property back on the market the second time. David Williams made the chain process to exchange a lot less stressful than it could have been. Good communication.
We felt that Ashtons worked hard to help us right through the process. Diane showed us around the property and she was lovely and helpful. We had a long and complicated conveyancing process and Tracie helped us every step of the way with advice whenever we needed it and constant chasing up of everyone involved. We are very grateful for her expertise and lovely professional manner.
Neil, Jon-Paul and David were all brilliant. Very understanding throughout the whole process. I have now bought and sold via Ashtons and you would definitely be my estate agent of choice in the future.
Nicola has been first class. Responsiveness, friendly and a pleasure to deal with. Sharon has also been excellent as the other person I have mainly dealt with.
I was very happy with all aspects of dealing with Ashtons, particularly Joe Wilkes, Jon-Paul Brampton and David Williams
We are particularly grateful to Dan, Jonathan and Nicola, all of whom were constantly supportive individually, yet worked as a team in a seamless and united way. Experience and common sense throughout the process every step of the way.”
I dealt with Graham Law and he was absolutely excellent throughout the process
We found all personnel we dealt with very knowledgeable, polite & courteous, especially Graham Law, who kept us informed of all developments throughout the sale of our property.
Emma and Jo have been fantastic to deal with at Ashtons Harpenden.
Another agent in town had our house for five months and managed five viewings - Ashtons sold it to a couple who viewed in the first weekend. Other agents took a while to confirm viewing and phone feedback - Ashtons on-line service for this was fantastic.
Everyone we dealt with at Harpenden office was very friendly, approachable and professional. It didn’t matter who we spoke to, everyone seemed up to date, on our case and could give us information or get the right person to call back. Special note to David Williams for managing the offer to exchange process – traditionally very trying. Also to Jon-Paul and Leon and overall to Neil and finally Joe, for calmly managing expectation and processes from start to finish
Very friendly office and easy to discuss concerns with staff. Jon-Paul and Neil were especially helpful throughout many viewings! The feedback through the website was also very helpful.
Ashtons have provided an excellent service in both the sale and purchase of our homes. We think very highly of your company and the individuals who work at Ashtons. Thank you.
Had excellent service from David Williams and was grateful to him for reliability, openness, honesty and support.
Tracie was fantastic, polite, professional and very helpful.
Very efficient, very informative and commercial in approach. Not like other estate agents - seem to go beyond the average agency. All very pleasant and professional and I will consider them on a sale in the future.
Clearly in a different league compared to other Harpenden estate agents. All staff were excellent – Joe especially. We felt as though you were our “partners” in our move – many thanks!
I found Steve Preston at the Welwyn Garden City office to be very efficient and professional and was by far the best of the estate agents that tendered.
Tracie was excellent throughout the whole process – she always called back and found out any information needed.
Jonathan Searles, Dan Abraham and the St Albans team were most professional, helpful and supportive in the service they gave us on our move. We were particularly grateful for the prompt information and feedback we received during the sale process.
Helen was fantastic throughout the whole process and has been the principal reason why the sale has gone ahead through Ashtons. She is absolutely fabulous.
Particularly impressed with the personal service shown by David Williams – so good at keeping me updated on movements and going-ons – all appreciated. Thanks to Leon for selling so quickly and Joe when the going got sticky towards the end – great team!
Very professional all the way through the process; we also felt that everyone at Ashtons was honest with us at every stage, which we appreciated.
I was very impressed with Nicola in your office. She was always helpful, did what she promised and was very accommodating in arranging the numerous viewings we made of our chosen property (and the other properties we viewed before making our final decision). I always felt I could rely on Nicola and that I was in safe hands of a professional. She is a great asset to your business. In addition I want to single out Claire for praise. She showed us around the numerous properties we viewed, including a number of repeat viewing at our eventual final choice. She was always friendly, supportive and very professional. She too is a real asset to your business.
Jonathan was professional, positive and patient. He has very good interpersonal skills and worked hard to nurture the professional relationship - Excellent communicator.
Claire is a huge asset to Ashtons; friendly and patient. Estate Agents need more people like her!
Thank you to both of you.
Steve Preston remained very positive towards us, even though we were not his clients. First class.
We liked the on-line appointments and the feedback system was excellent – the QR code on sales boards is very good and we found Graham very helpful and calm during the whole process, along with honest and genuine, which is important.
Tracie Phillips moved things along right at the end when we were struggling with solicitors – brilliant stuff. Cathy Chappin also extremely helpful early on.
All the staff we had dealings with were supportive, helpful, friendly and knowledgeable. We particularly appreciated the weekly phone calls to update us on progress with our sale.
My house sale was complicated. I felt that the staff, and particularly Jonathan Searles, gave excellent advice and support through the proceedings. All the sales staff were professional and discreet.
Jane was particularly delightful to deal with and really added to the property, feeling warm and welcoming. Annette has been incredibly efficient and helpful.
Annette Godfrey was excellent.
Just from the speed with which you introduced the eventual buyer and Tracie was exemplary in seeing the process through to completion. She fully lived up to your aim of providing a professional, friendly and courteous service. She was much more helpful than our solicitor in effectively dealing with the buyer and her solicitor.
My firm has been acting for Mr. John Hudson in his recent purchase.
I think it must only be the third or fourth time in my long career as a legal secretary that I have been inclined to write in praise of an estate agent.
Throughout this transaction (which happily completes today) I have spoken on numerous occasions to Mr. Steve Fisher and at all times he has been courteous, helpful and knowledgeable. He has unfailingly been happy to help either by speaking or telephoning/emailing any party in this matter to progress the sale.
Whenever I had a query or question he has reported back to me within hours.
Mr. Fisher is an example on how estate agents should conduct themselves with both sides of a transaction.
Personally I hold Mr. Fisher in high regard and his work ethic and attitude should be shown to his colleagues and anyone wishing to became an estate agent.
We found everyone at Ashtons most pleasant and always very helpful; we would not hesitate to recommend you. We would like to add our special thanks to Jonathan Searles for all his attention to detail.
Very helpful, very friendly and we felt we could trust them. They telephoned us frequently to keep us updated with all matters and would definitely recommend Ashtons to other people.
I always found Ashtons to be well organised and professional. As a buyer, I can say Ashtons were amongst the best. David Williams was a real pleasure to deal with, compared to some other agents – post-sales professionals!
Nick was very professional while understanding our situation and putting this over to our buyers. Tracie was very professional and kept us up to date on everything.
Steve Fisher was very, very friendly and courteous throughout the process of selling our property in Welwyn Garden City. Always approachable and got correct answers when in doubt. Thank you Ashtons for helping us.
Dan was brilliant, absolutely exceptional service provided and great advice given. Thank you!
Nothing was too much trouble. I got to know the staff quite well and they were always ‘on the case’ and seemed very informed and interested. They showed plenty of people round the house; sorted the heating out (set it to keep the house warmer in cold weather) and read the meter for me when the house was sold. They were very communicative by letter, email and telephone.
John Ingram was my first contact and over the years he has offered excellent advice and support. He introduced Helen Kennedy and together they shared the sale. John was determined to sell the property and I appreciate his commitment and professionalism. A great job well done and thank you.
Very impressed that all of the staff at Redbourn office knew me and what was going on whenever I called. PS: Login area on web is brilliant!
Everyone in the Harpenden office was extremely helpful, courteous and efficient. They returned calls promptly and offered advice where my knowledge was lacking. Joe Wilkes went to great lengths to secure the home that he knew I had set my sights on, and for that I am extremely grateful.
Very good service overall which we expected having used Ashtons previously. No one individual stood out – great ‘team’ effort to bring about a quick and hassle-free completion. Well done!
Your staff have been a constant encouragement to us particularly Tracie, Cathy and Irfan. We are so pleased that the sale went so smoothly.
Stephen Fisher – always polite, friendly and helpful. I would have no hesitation in recommending him to friends etc.
Chris Haws was excellent. Very personable, always professional and very helpful.
The staff were very welcoming when my wife and I visited your office over a month ago. In our case it was Chris Haws who received us and it was him who started the first negotiations – everything went well. Well done Chris.
John Ingram provided wise and steady counsel throughout. Stephen Fisher was a most courteous, helpful and reliable progress chaser and informer.
Chris Gardner deals with my property and tenants – nice to have a main point of contact.
We dealt with Helen Kennedy and found her to be very polite and pleasant at all times. She always responded promptly with any queries and was always very professional.
All Ashtons’ staff were good, but John Ingram was outstanding - always able to seek out information we required and the state of progress where other parties were lacking.
Steve Preston provided an excellent level of help and support throughout the process, providing advice and assisting with negotiations. Thank you, would definitely recommend.
We dealt with David Williams from the start; he was very helpful from the beginning to the end. He put our minds at ease and gave us very good advice. Thank you so much to him and all your staff.
Joe gave great advice and understanding of our requirements, meaning the properties offered to view were a good match and we did not waste any time viewing “the wrong house”. David was extremely helpful in getting our chain over the finishing line and kept us well informed throughout.
Once again, Nicola provided an excellent professional service, communicating at all important times. We would not hesitate to recommend Nicola and Ashtons. Many thanks
Neil Facer and David Williams were excellent contacts during the buying process and added value at every stage - Many thanks
I must say that when we walked into your office on that morning back in early July and said we needed to sell the house by the end of the month, I thought we were asking the impossible. We were stunned when, of the five potential buyers you brought through the house in the first weekend of marketing, two immediately presented offers at very close to our asking price. I recall you saying that one of the things needed for any house sale was a touch of luck. However, Thomas Jefferson supposedly said "I am a great believer in luck, and I find that the harder I work, the more of it I seem to have". I think the hard work you and your staff put in to get the property in front of potential, well-qualified buyers so quickly was the key to the successful outcome. I can assure you that we sang Ashtons' praises to anyone in earshot before we left the UK, and are continuing to tell the tale to people here in Canada. Our sincere thanks to you and to everyone who worked so hard on our behalf, and best wishes for much success in the future.
Ashtons were the most proactive estate agent we have dealt with. Proactive individuals, realistic pricing of properties. Jon-Paul was very good during the negotiation process and Joe Wilkes was good at keeping us updated.
We felt we received an excellent service that was tailored to our requirements and delivered efficiently. Wonderful enthusiastic staff.
We cannot praise Jonathan and Nicola highly enough.
Jon-Paul was excellent throughout the process. We feel he has given us straightforward, honest advice and has delivered on the service he claimed he would offer. He has been a pleasure to deal with and I would certainly recommend him to others.
We are very happy in our new house and we have no doubt that your collective work in the sale of our property made it possible.
It worked in the way that you described at our initial meeting; and the key thing for us was that each of your colleagues is a specialist in their part of the operation. Your own role as valuer and negotiator, thoughtful and professional; John-Paul whose expert photography showed the property to its best effect; Emma following up diligently on the appointments and the feedback; and of course, David who steered us calmly through some difficulties to a successful conclusion.
All staff were helpful and friendly – Nick was outstanding.
An all round pleasant experience. It’s the small things that I noticed, such as warm welcomes and seeing you to the door. Ashtons were by far the most professional and friendly agent we encountered and I would like to comment on the quality of service provided by Chris Haws and Chris Gardner – Super!
All staff were very friendly and pleasant, particularly Annette in the Harpenden office. Compared to previous experiences with lettings agents, the whole process was managed very efficiently and was relatively painless for us!
It was great to be able to phone and know that anyone from the team will help and calls will always be returned etc.
Everyone that we dealt with, was polite and professional at all times; in particular Joe Wilkes and David Williams were excellent and made a huge effort, which enabled us to achieve exchange and completion.
Ashtons were friendly, efficient and invariably optimistic throughout what has been quite a lengthy selling process. Neil, Joe and Jon Paul and in the latter stages David, have all become good friends.
The teamwork, professionalism and knowledge of all the staff at Harpenden, could not be faulted. The price achieved was way beyond expectations, but this was due to Ashtons, not the property. The help, advice and support received was incredible and far above any other agent used in the past.
Jonathan & Nick were very helpful and professional throughout. The purchase process on its own was painless, but they were helpful in connection with the problems in the chain.
We can honestly say Ashtons were the most professional agent that we came into contact with. John was absolutely first class and did say that not all estate agents are the same! Your service is thoroughly recommended.
Many thanks for all your help and professionalism and going the extra mile for us. We really appreciated it!
Neil Facer was very helpful with marketing advice and negotiations. David Williams was extremely helpful thereafter – great to have someone like him to manage the transaction.
Steve Preston was really helpful throughout the process. We were very impressed with his consistent support in chasing both solicitors. Thank you very much.
Ashtons were very helpful throughout the purchasing process.
Steve Preston was very helpful at all times of our purchase and couldn’t have done any more or helped us any more than he did. He was one of the best estate agents I have spoken to. A big thank you to him.
The most professional estate agents I have ever dealt with. Staff are professional in manner and appearance. John was very helpful and friendly – thank you!
Always polite and very professional; would not hesitate to use them again.
Our experience of Ashtons’ service has been faultless. Anne Huckle has been very efficient in responding promptly whenever I needed information. I am very satisfied with the whole service offered.
We were shown a property and found the viewing guide to be very professional, not at all pushy/salesy, which we really appreciated. Post-offer we liaised with Nicola who was always super friendly and helpful.
I found help and contact at all times was really good. Steve Fisher was excellent and I never felt I was struggling alone!
All of the staff we had dealings with were excellent. Other agents we approached, never quite got the right balance between enthusiasm and realism. Joe, Jon-Paul and Neil were always friendly and informative and realistic in their assessments, without ever being condescending. We felt we had friends working on our behalf.
After I had got a buyer for my flat I would like to say a big thank you to Stephen Fisher who handled my affairs. I think he went the “extra mile” in handling my problems and sometimes my impatience. He did a very good job! 10/10 for effort!
All staff were courteous, knowledgeable and knew their job. Very satisfied customers!
Joe was very knowledgeable and Jon-Paul had a good knowledge of prospective purchasers and David Williams was always easily contactable during the sale.
Everyone was helpful and efficient. We would deal with Ashtons again!!!
Ashtons were the first estate agent we met and others after just weren’t as professional or positive.
Ashtons were undoubtedly the best we dealt with, they were more helpful and more professional than the other agents.
Both Steve Preston and Steve Fisher were superb, going above and beyond to ensure progression with both our purchase and sale (even though not our agent). If we do sell in the future our first port of call will be Ashtons
All of the staff were very helpful, without being pushy. Especially John Ingram who was our main point of contact and most helpful throughout, many thanks to him.
We received excellent service, lots of viewings, feedback was honest and prompt. We were always kept in the loop.
Ashtons is by far the most outstanding estate agent in Welwyn Garden City.
During the sale, everyone was polite, helpful and personable and there was such a positive attitude that shone through - It actually counts for so much. I really appreciated the focused but calm attitude that you maintained and thank you so much for your advice and guidance.
My husband and I were dealing with Chris Haws – we were treated with respect and as adults, which is rare among letting agents and have found all the staff were polite and efficient and more than helpful towards us.
Certainly first class service. I would not hesitate in recommending Ashtons – Excellent
Ashtons are by far the best estate agents we have dealt with in Harpenden. Jon-Paul Brampton has been incredibly professional in dealing with the sale of our home. He has always been available on the phone and by email and has always provided very sound, unbiased advice. Our sale has been a rather tricky and drawn out process and the support provided by JP, has removed a great deal of the associated stress. Exemplary service all round. All in all, a first class experience. We will only use Ashtons in the future to sell/let our property.
Neil Facer was friendly and nothing was too much trouble for him. He answered all our questions and sorted everything out for us, as did David Williams.
Many thanks to Jonathan Searles and his colleagues in the Redbourn office, for all they did to ensure that the sale of my father’s house went as quickly, efficiently and smoothly as possible.”
Chris Haws was brilliant and always updating us with all the information we needed.
Steve Preston was so helpful and understanding in the last difficult weeks of the transaction. Steve Fisher was equally good in his absence. Nice to have approachable staff.
Estate Agents get a bad press generally, but from our experience, it has been a joy working with individuals at Ashtons. Moving home is a stressful experience, but the staff at Ashtons are friendly, helpful and professional and really lift your mood at a difficult time.
General standard of service was excellent. Always very helpful and we always felt that nothing was too much trouble. A special mention to Joe and the ever patient, cheerful Jon-Paul.
I dealt with Jon-Paul 99% of the time. He was excellent, even when I was getting stressed. I don’t think he could have done any more. Thank you.
I primarily dealt with Susan Jameson, but I felt as a team, Ashtons were very switched on and knowledgeable and remained helpful and cooperative throughout the process of moving in a new tenant.
I’ve dealt with many lettings/estate agents over the years, as both the tenant and landlord and Ashtons has been the most helpful and professional. Susan Jameson has been extremely helpful, efficient and professional throughout.
All of you in St Albans excelled here. Well done. It was a very tough time for me. You all made it that much easier.
Annette, Anne, Sarah and Emma were very helpful and always dealt very promptly with any queries. In all, a very professional service. Thank you.
Chris was courteous and concise with all details. I felt at all times, that whilst he was acting on my behalf, he was also respectful with regards to getting the best for the tenants. My flat was let within 24 hours. Overall, the service was second to none from beginning to present day.
Neil and Jon-Paul were excellent, very helpful and supportive.
Can’t really say enough good things about the way Neil and Greg handled the sale for me. Top marks for friendliness, helpfulness and keeping me informed.
We found all the people we dealt with to be very knowledgeable and helpful. Joe in particular, has been exceptional and recovered an almost lost sale through his professionalism
Very impressed with all the individuals I dealt with. Very helpful and prompt replying to queries. I also spoke with Ashtons ‘agents in the St Albans branch, who were equally professional. So very consistant.
It is fashionable in certain sections of the community to decry the work of estate agents ,but we would have no hesitation in recommending Ashtons and reinforcing the advantages of using a professional company to sell a property.
Always very polite and dealt with your enquiry straight away and if they said they would ring back, it was always done asap. You felt that you could ring with anything knowing that customer service would be good.
Special thanks to Neil and Jon-Paul who have always been easy to contact, friendly, professional and a pleasure to deal with.
Joe, I just wanted to thank you very much for all that you and everyone at Ashtons has done in regard to the sale of our property. We’re so pleased with the result and grateful for all your hard work.
I found both Jonathan and Dan (and the team) most courteous on all occasions throughout the long period the house was on the market. I feel that your empathy with the sale was second to none; you are most certainly a credit to Ashtons. I have, and will continue to, recommend Ashtons to any friends / family / colleagues to utilise your business. Thank you once more for making a very difficult sale as stress-free as possible for myself and my family.
All staff were five stars.
Jon-Paul, thanks to you and Joe for what has been a (relatively!) trouble free process. I don't anticipate being involved with property in Harpenden again but, if I am, I shall certainly use Ashtons and would recomend you to others.
Very friendly, professional individuals who kept us updated on events and progress at all stages in a difficult market.
In the past we’ve had extremely poor experiences with estate agents. We found Ashtons extremely friendly and helpful. Jon-Paul and Neil provided a great service from the initial viewing, through to exchange and completion. We would definitely use Ashtons in the future.
Steve has given a first class service throughout the transactions – would highly recommend Ashtons to friends and family. Thank you.
Excellent service throughout and well coordinated with our on-going subsequent purchase. Neil Facer is a star.
I’m so impressed with Ashtons – right from the start, the professionalism was second to none– such a positive experience. I’ve dealt with many estate agents over the years and frankly, most have lived up to the reputation estate agents have! I would not put Ashtons into this category. A different league altogether. Nick did a great job at the start and the web and general marketing was excellent. John and Robin were great support and Robin was lovely to deal with on the viewings. Steve Preston gets the top award for his sensitive, proactive and professional support on both the sale and purchase. Ashtons really did deliver way beyond my expectations.”
I have another flat which we have let via another agent in Harpenden – compared to them, Ashtons have done a superb job, the main differences being the strength of the team. I should also say that my reason for trying Ashtons was a very positive experience of buying through them. On the lettings side, I dealt mainly with Annette and found her to be very helpful, friendly and professional. Nothing was too much trouble. I would highly recommend Ashtons based on this experience
Good, fast response; very accommodating when additional viewings were requested. Painless experience.
Very impressed with the professional service; the quality of interaction at time of negotiation was very good. I could fully rely on the advice I was being given. This was in contrast to the agent I was dealing with in parallel on the sale of my property.
Thank you for helping me through the most pressured month ever. I'm sure you'll be glad not to hear the name 'Giddings for quite a while !!!!
We have come across more than a dozen agents in the last couple of months; Ashtons are outstanding regarding both friendliness and professional approach, offering just the right type of properties, providing market information and flexible administration. Thank you.
The individuals I dealt with were professional and proactive at all times
Jonathan was excellent and went beyond the call of duty as far as I was concerned.
All the staff at Ashtons are friendly, helpful and very patient. As a purchaser, I have found them to be the most professional of all the agents locally and I am pleased to have purchased through Ashtons.
Very helpful – answered all our questions we had. Nothing was too much trouble.
Thank you for the correspondence from Nicola.
Please thank all the team (Iain, Alex, Ben and Nicola) for all their efforts in getting us to this point - they couldn't have been more helpful.
We would like to wish everyone at Ashtons a very happy Christmas and a very, very happy New Year.
As in any establishment, staff show variation in their approach – and that is as it should be. I can only re-iterate that you are first class.
Dear Joe - Just wanted to thank you and your team very much for assisting us with the sale of our property. From our very first meeting with you we were made to feel confident Ashtons were committed to selling our property - the research provided and time taken by you at the initial consultation far exceeded the effort put in by the other agents we had asked to value the house. We couldn't have asked for a better result - a sale within a week almost at our asking price. However, what would guarantee I use Ashtons again in the future is the fantastic customer service. Your team ensured we were always kept informed of every development; and were regularly updated with feedback. Whenever I called your office there was ALWAYS somebody available to help - no waiting around for someone to call back.
Greg did a fantastic job negotiating the finer points of the sale prior to exchange and kept the momentum going. We are grateful for your help in making the process so stress-free. Thanks again.
Extremely efficient service. John Ingram in particular was very helpful and gave key advice at the offer stage. By far the most welcoming, professional and friendly estate agent in Welwyn Garden City.
I just wanted to drop you a line to say thank you for everything. We are still surrounded by cardboard boxes but slowly we're getting ourselves sorted. One thing is for sure, it already feels like home. Thanks for all your help during what was a long, and at times frustrating, process.
I would like to thank Joe Wilkes, Jon-Paul Brampton and Greg McCann. Great job chaps! Thank you very much.
We have been extremely impressed with the whole team – from Joe’s initial visit, through to Jon-Paul, Neil and of course, Greg! Northing was too much trouble and it really was a pleasure to deal with them!! We would not hesitate to recommend them. THANK YOU!!
Neil Facer was extremely professional and easy to get hold of for updates on sale/offers etc. Greg MCcann remained calm and professional in what was not the easiest of circumstances! It was good to know that all was being taken care of so well.
John and Steve were both very good at getting our apartment sold. Ashtons have helped us move, so that we can enjoy the future. Thank you
Quick responses and a feeling of honesty made the process easier. Thank you.
I would like to say a special thanks to Joe. I also feel that Greg worked so hard to get me to exchange – Thanks
I would like to thank you for managing in the sale of our house in Crabtree Lane so swiftly and smoothly. Everyone with whom we had contact at Ashtons was very professional, helpful and responsive, which helps enormously
Now the dust has settled and I've settled in Scotland I just wanted to thank you and your Team for leading me through the process! I must say I was very impressed with how smoothly and effectively everyone fulfilled their roles! David kept me on side by notifying me of the reasons for the delays in Exchange of Contracts. I imagine that was a lot of work behind the scene.
Nicola negotiated a sale price higher than I'd asked for and Claudia kept me right with paperwork and admin. They all rose to the challenge, exceeded expectations and inspired confidence! Thank you for all your help and advice and persuading me to sell with Ashtons!
We found the service by Jon-Paul Brampton and particularly Greg McCann outstanding, providing us with highly expert advice and support beyond the normal standards. We’re grateful for this service and to recommend “Ashtons” to everyone in need of a solid and competent service.
I would like to thank you and all the team at Ashtons for the professional way in which you carried out your work resulting in a successful sale of my mother's property at New House Park, St Albans. It made things so much easier at a time when I have had so much to do.
Very many thanks for all the help during the viewing and moving process. Everyone was extremely helpful. It was very much appreciated.
We were very impressed by Ashtons staff, in particular Jonathan for his perceptive attitude and great communication skills.
Very professional team; friendly and understanding about the stresses involved in moving - kept us well informed in a difficult six chain move
The initial help from Jon-Paul and through to exchange with Greg was outstanding
Good afternoon Iain,
I feel the need to contact you personally to thank you and your team at the St Albans office of Ashton’s.
Working within a service industry myself for Scotthall BMW I am well aware of the high expectations of customer these days and what a thankless task it can be at times.
I am happy to say from start to finish I have been dealt with in a very friendly and professional manner which has made the whole process extremely satisfying.
I would like to particularly single out two people the first being Alex Wolton who initially showed me 18 Camp View Road. He has always been very courteous and helpful in his approach and one I would definitely try to keep hold of.
Secondly David Williams who has guided me through my purchase keeping me informed at all times and also offering some excellent advice.
I wish you all well for the future and once again thank you!
Ashtons were brilliant in every respect. I only wish I’d used them to sell my property. Very professional and efficient.
Cathy has been very efficient and helpful from the beginning. Dan was very professional during the couple of days up to exchange and Jonathan has been brilliant all the way through.
Generally an excellent level of service. Everyone we spoke to was polite and helpful . Greg McCann was outstanding; he kept us aware and informed at all stages. Thank you.
I have dealt mainly with Neil and Greg at Harpenden and found their service and dedication excellent. I’m an ex-branch manager and worked for one of the UK’s most successful estate agents, as such I know what works. These guys were brilliant.
Ashtons were definitely the best agent. We initially dealt with Jonathan Searles, but all of the staff we met and spoke to were very helpful. Everything was very satisfactory at all levels
Really excellent service, I was delighted that I’d been recommended to Ashtons. They offer a much more professional service than others - Ashtons clearly know their stuff on lettings. All of the people I dealt with, were first class, a great combination of professional and also friendly. They took out all the stress of what was potentially a fraught process of letting and managing my property.
Just a note to say a huge thank you for all your help selling and buying our house! Thank you also for making the exchange and completion less painful than it could have been.
Just a quick note to say thanks once more for all your help. Having brokered the deal in the first place, you were knowledgeable, thorough and patient – a real credit to your company. We would recommend you to anybody!
Genuinely cannot fault any aspect of our sale/purchase through you and am actively recommending you to friends in Harpenden.
We just wanted to say thank you so much for all the help you have given us during the sale of our house. Thank you also for all your efforts in helping us to secure our dream home. You’ll have to visit us when we actually move in. We have dealt with many estate agents over the years but have found the services received by all of you to be second to none
Ashtons were the only estate agent I dealt with, but they were incredibly helpful, professional and efficient. Greg McCann was always very responsive and helpful – I was very pleased with the service
Everyone was very friendly and helpful. Joe Wilkes delivered exactly what he said he would – we were very impressed with his understanding of the property market. We just wish we’d gone with Ashtons first time around
All staff at Ashtons have been fantastic and we would certainly use Ashtons again, in preference to any other agent
Dear Alex and Iain. A note just to say how happy we are in our new home. Thank you so much for all your skills in keeping the deal going for 5 months. We are sure that we would have lost it with other agents.
Alex and Nicola were great. Alex was professional, patient, knowledgeable and excellent at communicating; he really cared about delivering excellence.
Dear Kevin, James and the team. Thank you for your professional but kind and thoughtful service to me. I appreciate your attention to detail and your perseverance on my behalf to achieve this sale. I cannot speak too highly of the work you have done and the support you have given during a tricky time.
James. We exchanged contacts on our sale in Salisbury Avenue on Friday. I just wanted to put in writing how grateful I am for all your help and support in finding the right home for me and my family. I would not hesitate to recommend Ashtons to anyone in the future. All of the staff I dealt with were friendly, courteous and professional
Iain. Thanks for all your time over the past few weeks. Jim and I are very pleased to have met and worked with you. We greatly appreciate your professionalism
Thank you so much for your professionalism (and great photographs). Working with you to sell my house was a dream - you guys are all first class.
Dear Alex. Just a quick note to thank you for all your help during our sale of Paxton Road. Your patience, availability and good humour made what is always a stressful experience so much more bearable.
Alice & Nick Ross
Jennie has been really helpful throughout the process and responsive. David has also been helpful with recommendations and access.
Sam Ward has been absolutely amazing, I cannot praise him enough for everything he has done to get us to exchange/completion. Through his frequent communication,...
We are very grateful for the considerable time and effort put into our complex sale by David Williams. David went over and beyond his duty...
Barbara & William Fox
Very professional and supportive.
Louise was excellent - super helpful and supportive throughout.
Kind and friendly - very professional.
Jon-Paul was awesome throughout the whole process and Liz is such a great Viewing Guide. Neil and David were also a pleasure to work with.
Chris, John and Sophie were very helpful and professional - an excellent team!
James & Christina Streeter
Louise has been fab, really responsive and prompt to emails and phone calls. Easy to deal with, she was very proactive, exactly what we needed....
The marketing advice from Kevin was excellent and support throughout from Sam was also excellent.
Jeremy & Cath
So, we're nearly there on the completion and I just wanted to drop you a note to say thank you and the team for all...
Tracie is by far and away the best thing about our whole moving process. I'm actually rather sad I won't have an excuse for our...
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