Client reviews

Client rated 9 Reviewed on 10/08/2022

Very friendly, efficient and good service.

Client rated 9 Reviewed on 09/08/2022

I have been impressed with all members of the Ashtons' sales team that I have dealt with in terms of frequency of communication, understanding my requirements, feedback and knowing me as a client. The sales team, particularly Louise Walker, have been extremely professional throughout the process - keeping me up-to-date at each stage and being open and honest with regards to the outcomes and timings.

Client rated 10 Reviewed on 08/08/2022

Rebecca did an excellent job in managing the whole process and in keeping Us informed of progress as it took place. We found her to be professional, helpful, open and honest, during what was, towards the end, a frustrating process. At all times she attitude was excellent. Josh also did a superb job, in handling the very sensitive discussions between us and our buyers and engaging in the final negotiations to bring the situation to a successful closure for both parties. Without doubt his creativity and fair but firm approach, meant that this deal went through. Rebecca and Josh are both a real credit to Ashtons and if they are an example of the talent that you have working in your business, then your competitors had better watch out! In closing we would like to thank you for your support over the past 12 months. Your advice showed an intimate understanding of the local market, which we found to be lacking from many of your competitors. Alison and I wish you, Rebecca, Josh and everyone else at Ashton’s all the very best going forward. Should any of our friends and family ask advice about who to go to, to sell their house, we shall be recommending Ashtons.

Client rated 10 Reviewed on 08/08/2022

Outstanding support throughout the process. Wonderful quality of photographs and videos. Nic Simmonds took full charge of our sale from the beginning and was at all times thoughtful, responsive, reassuring and highly effective.

Client rated 10 Reviewed on 31/07/2022

You have been so helpful, always there with professional advice delivered in a friendly and supportive manner. Everyone in the office always made us feel valued and acted in our best interests. Cannot quite believe we are moving after 24 years, thank you so much for your part in all of this. Will continue to sing your praises.

Client rated 10 Reviewed on 30/07/2022

Excellent from the start with Tom Case. You have a very talented photographer/videographer. Not forgetting Lucy Gadsby and who was extremely helpful and professional to the end.

Client rated 10 Reviewed on 30/07/2022

Good service, when we were renting out our property and then when selling. Louise Walker deserves a special mention - she worked tirelessly in moving the sale to completion.

Client rated 10 Reviewed on 30/07/2022

Once notified of my problem it was dealt with speedily and arranged with consultation. The guy who fixed my problem was very helpful and knowledgeable. I have nothing but praise for all concerned.

Client rated 10 Reviewed on 29/07/2022

Verity & Lydia led the purchase of our new house & they were great, friendly & professional. When questions or issues were raised they were answered/dealt with in good time. Any issues presented stayed minor as the line of communication was strong. Thank you for your help.

Client rated 10 Reviewed on 28/07/2022

Professional and fast in responding.

Client rated 10 Reviewed on 28/07/2022

Kirsty Twydell was excellent in handling the change of tenancy.

Client rated 10 Reviewed on 27/07/2022

Phillip and Sandy were fantastic. Really helped us manage the process.

Client rated 10 Reviewed on 26/07/2022

Greg McCann was absolutely superb. He was professional, knowledgeable, patient and highly effective in everything he did for us. He was always there to give advice and guide us too. Always positive and nothing was too much trouble. Rebecca was also amazing. She too was always there and worked tirelessly on our behalf in what ended up as quite a difficult and stressful conclusion. She got us to exchange in a highly professional way. She was always positive and her experience shone through. I would like to add that there wasn’t a single occasion when we were not treated with the utmost of care. Anyone who answered the phone or passed a message on was friendly, helpful and positive.

Client rated 8 Reviewed on 25/07/2022

Tracie was phenomenal and really supportive through the process.

Client rated 10 Reviewed on 24/07/2022

Superb from start to finish. Friendly, professional and patient!

Client rated 10 Reviewed on 23/07/2022

Always professional and pleasant to deal with.

Client rated 8 Reviewed on 22/07/2022

I cannot speak highly enough of Stephen Fisher on both the offer negotiation and ultimately getting us to exchange. Very professional, calm, reasonable and an excellent level of service - thank you Steve! Sam Ward also played his part and deserves mention.

Client rated 10 Reviewed on 21/07/2022

Louise did an excellent job keeping us updated and built a good relationship with the buyer which we think was key in the sale going through. We can’t thank her enough!

Client rated 10 Reviewed on 20/07/2022

All our thanks to the whole of the Ashtons Team at Harpenden for their great support, dedication and professionalism in selling our house. With a one-off, unique designed home appealing to a small market audience, the Ashtons Team understood this so well and developed a plan that delivered on all fronts with the house sale finalised a few weeks ago. Special call-out to Harrison, Joshua, Greg, Rebecca, Kate, Jules, Gill, Amanda, Maggie, Karolina, Jason and Jane for their hard work and determination to get the job done. This Team’s approach to clients, empathy for the sellers’ concerns and ability to deliver are all outstanding and there was never any question or consideration from our side in using other agents. We have no hesitation in recommending Ashtons. Thank you all.

Client rated 10 Reviewed on 20/07/2022

Tom was great with the initial process of advertising and arranging viewings of the house. Lucy kept me informed all the way through the long process until we finally completed. Everyone at Ashtons was extremely professional and helpful.

Client rated 10 Reviewed on 08/07/2022

Absolutely the best. Ashtons went over and above my expectations in resolving any matters on a real time. Very proactively I might add. Phillip Papadimitri was a super star!!! Gave me a personalised service and was always available for consultations. My expectations were beyond exceeded.

Client rated 10 Reviewed on 07/07/2022

A professional and friendly service, always providing expert local advice about the property market.

Client rated 10 Reviewed on 06/07/2022

I dealt with Kay Sheppard and I would thoroughly recommend her, nothing was too much trouble.

Client rated 10 Reviewed on 05/07/2022

I have spoken with Charlotte Standbrook a number of times and she has been fantastic....always helpful and always has a resolution. There is really good communication which I appreciate.

Client rated 10 Reviewed on 04/07/2022

Charlotte is superb to deal with. Professional and friendly.

Client rated 10 Reviewed on 30/06/2022

Very helpful and professional. Emily and Lydia were very reactive.

Client rated 10 Reviewed on 29/06/2022

Very professional and helpful. All the staff were courteous and knew who I was when calling them.

Client rated 10 Reviewed on 21/06/2022

Everyone was lovely and it felt like a personal service.

Client rated 9 Reviewed on 20/06/2022

All the people I dealt with were friendly and informative, with a good knowledge of the property I was viewing. I appreciated the cooperative approach they took with the agent selling my property.

Client rated 9 Reviewed on 20/06/2022

All the people I dealt with were friendly and informative, with a good knowledge of the property I was viewing. I appreciated the cooperative approach they took with the agent selling my property.

Client rated 9 Reviewed on 20/06/2022

All the people I dealt with were friendly and informative, with a good knowledge of the property I was viewing. I appreciated the cooperative approach they took with the agent selling my property.

Client rated 9 Reviewed on 14/06/2022

Ashtons were very good and helpful. I must mention Louise Walker who was extremely helpful and beyond expectations.

Client rated 10 Reviewed on 13/06/2022

On the whole I am very pleased with the service I receive from Ashtons. Ella was very helpful.

Client rated 10 Reviewed on 07/06/2022

Excellent service from all.

Client rated 10 Reviewed on 06/06/2022

High standards, friendliness and professionalism of Ashtons staff was one of the best we experienced when buying and selling our house over the 23 years we lived in Welwyn Garden City.

Client rated 10 Reviewed on 31/05/2022

Lucy was fantastic! She always seemed friendly and happy to help and was great at keeping me informed with the process, answering all my questions quickly and chasing everyone involved up to make the process as smooth as possible!

Client rated 10 Reviewed on 30/05/2022

Rebecca and her team have been fantastic in keeping me informed throughout the sale of my property and I would not hesitate to recommend her or Ashtons to family and friends.

Client rated 10 Reviewed on 21/05/2022

Emily Ward has been superb from start to finish. She supported and reassured us when things got stressful. We would highly recommend Ashtons & Emily if you're going through the moving process.

Client rated 10 Reviewed on 20/05/2022

My first contact was with Olivia, who was enthusiastic and helpful in finding us a property. Sam was our second contact, who has been very helpful keeping us updated throughout.

Client rated 9 Reviewed on 19/05/2022

Everyone has been helpful and allowed the process to run smoothly. Harrison was great on viewing, Nic equally so when guiding us through the sealed bid process. Suzanne M was fantastic when allowing us to view the empty property prior to exchange and Rebecca has been superb with the legal process and liaising with the seller. You have a great team there.

Client rated 10 Reviewed on 14/05/2022

Chris H was extremely professional and helpful as always. Great service!

Client rated 10 Reviewed on 13/05/2022

Everyone at Ashtons was professional, attentive and dealt with all requests promptly and efficiently. It was a pleasure to speak any of them.

Client rated 10 Reviewed on 12/05/2022

Ashtons are by far the best estate agent in Welwyn and we’ll always use them for selling our property moving forwards. The team at Ashtons are fantastic and make what should be one of the most stressful experiences in your life a lot easier. Tom helped us sell our house in a matter of days and also went above and beyond to give advice on our onward purchase. Olivia was always on hand to assist with viewings and the negotiation process and Sam was fantastic once again in chasing through the sale to completion.

Client rated 10 Reviewed on 05/05/2022

Tom did a great job marketing & drumming up interest, along with Olivia. Sam was simply awesome in pushing what was a protracted sale through. Showed the other agents how it should be done!

Client rated 10 Reviewed on 04/05/2022

Chris and Charlotte were brilliant.

Client rated 10 Reviewed on 17/04/2022

Ashtons were great to deal with. The whole team are so friendly and professional.

Client rated 9 Reviewed on 16/04/2022

Chris in Welwyn Garden City made the whole process as smooth as possible and kept in touch with all the necessary points that had to be done. So thank you Chris for all your professional help.

Client rated 10 Reviewed on 15/04/2022

Definitely the best! Honestly so welcoming, sometimes agents come across really tired and judgemental. This was not case here. Definitely the best service I’ve experienced!

I dealt with Charlotte for my viewing and tenancy agreement process and she was extremely efficient, friendly and welcoming. Always kept me informed with the whole process. You can tell she is experienced in her field and has great people skills which is a huge plus.

Client rated 10 Reviewed on 14/04/2022

Really efficient and good at keeping us updated.

Client rated 10 Reviewed on 13/04/2022

Happy with the service provided by Emily, always kept well informed.

Client rated 8 Reviewed on 12/04/2022

Very efficient and good communication.

Client rated 10 Reviewed on 11/04/2022

Lydia was very professional, helpful, polite and very friendly.

Client rated 10 Reviewed on 01/04/2022

Good quality professional service, friendly and helpful and courteous.

Client rated 10 Reviewed on 31/03/2022

The entire process felt effortless. I always knew what i had to do next. Whenever I needed advice or reassurance, help was there. I was kept informed at all stages of the process.

Client rated 10 Reviewed on 30/03/2022

Polite, courteous, professional.

Client rated 10 Reviewed on 29/03/2022

Emily Ward has been a great estate agent to work with, and of everyone I’ve dealt with, the one I could always trust to be helpful, friendly, upfront, and patient with all my questions and new buyer uncertainties. Really appreciate all her help throughout this! Also, thanks to Verity for helping out promptly rather than keeping me waiting whenever Emily was away, it was super appreciated! I’d be happy to return to Ashtons to buy another property or sell mine depending on circumstances when I next move.

Client rated 10 Reviewed on 28/03/2022

We had a great experience with Sandy who was helpful, responsive and really easy to work with.

Client rated 10 Reviewed on 25/03/2022

Overall, very impressed with the level of service. Richard was fantastic from the beginning. Very loyal and genuine. Felt an instant rapport with him. Sam has been superb chasing things up and liaising with the buyers.

Client rated 10 Reviewed on 24/03/2022

Jennie was absolutely brilliant when we put the offer in, she was incredibly reassuring which was greatly appreciated as first time buyers.
Louise was our Sales Progressor, she was absolutely outstanding. She went above and beyond to ensure a smooth process and made sure that we were informed and kept upto date at each stage. She improved the whole process with her professional and compassionate approach. I honestly couldn’t rate her highly enough, Louise is such an asset to your team and we’re immensely grateful for her support.

Client rated 10 Reviewed on 23/03/2022

Olivia was on my level and totally got me and my needs and kept me up to speed at all times. Chris was thorough, experienced and professional. I trust him. Charlotte was professional, thorough and full of detail. A breath of fresh air and joy.

Client rated 10 Reviewed on 22/03/2022

The whole team were excellent from the initial meeting through to the exchange of contracts. They were sympathetic to the reason for the sale and guided us expertly through the process. They weren't, unlike other agents, pushy or harassing. They made the whole experience which is a very emotional one for us as painless as possible. Thank you.

Client rated 10 Reviewed on 21/03/2022

Very helpful

Client rated 10 Reviewed on 11/03/2022

Rebecca from Sales Progression team was brilliant!

Client rated 10 Reviewed on 10/03/2022

Everybody was so polite, friendly and helpful. We would certainly recommend St Albans Ashtons to anybody who asked.

Client rated 10 Reviewed on 05/03/2022

I could not fault any aspect, I was given excellent advice from Jamie and his team, even as to which improvements to the house would be cost effective and deliver the best rental price.

Client rated 10 Reviewed on 04/03/2022

Everyone very helpful especially Lucy

Client rated 10 Reviewed on 04/03/2022

Very professional, complete understanding of the market and efficient in completing the documentation process.

Client rated 10 Reviewed on 03/03/2022

We have been very pleased with the whole team at Ashtons they were very thorough in every department

Client rated 10 Reviewed on 03/03/2022

Ashtons professionalism is admired. Individuals my husband and I have been in contact with were very helpful and understanding.

Client rated 10 Reviewed on 03/03/2022

Ashton’s by far exceeded our expectations. They were kind, thoughtful, knowledgeable and patient. They worked with us every step of the way to make the process easy, while doing it all from the states. We worked primarily with Sandy and he was fantastic. Made sure we were kept well informed about the process and worked hard to make it as seamless as possible.

Client rated 10 Reviewed on 28/01/2022

Everyone I have dealt with has been reactive and helpful. It's generally been a quick turn around to get things sorted. The trades people they work with have always been polite and professional. I've always felt at ease with the individuals in the house and they all have resolved issues and completed work to a high standard.

Client rated 10 Reviewed on 27/01/2022

My experience with Ashton Sales team has been very positive at all levels, Alex, Louise and everyone else I have spoken to have been extremely helpful, friendly, professional and efficient. I am now considering renting my purchase with Ashton as well as I feel I can trust the brand and feel this positive experience and excellent customer service will extend to the wider team.
Alex and Louise have been amazing and very helpful! They were both very efficient and their fantastic customer service skills made the sales process stress free. 10/10

Client rated 10 Reviewed on 26/01/2022

Cannot thank Emily enough. Bit of a nightmare situation which she dealt with very professionally

Client rated 9 Reviewed on 21/01/2022

Alix and Rebecca a professional, friendly with speedy replies.

Client rated 10 Reviewed on 19/01/2022

We were really impressed with the care and diligence during the long process to bring it to exchange, keeping all parties informed and as happy as possible. Sam Ward was a great help!

Client rated 10 Reviewed on 22/12/2021

Colin Hickey was very friendly, professional and above all helpful with respect to my letting

Client rated 10 Reviewed on 21/12/2021

After many a set back we finally sold our home. Thank you to all current and former Ashtons employees. Liam and Louise in the St Albans office in particular have been highly supportive throughout. A huge thank you to both of them.

Client rated 10 Reviewed on 19/12/2021

Always very polite, professional and efficient

Client rated 10 Reviewed on 18/12/2021

The guys on the rental team are always efficient, helpful and very quick to respond. If I ever came to sell my property, it would be with Ashtons

Client rated 10 Reviewed on 17/12/2021

Chloe Burgess has been very helpful and kept me informed of progress

Client rated 8 Reviewed on 16/12/2021

Very friendly and supportive team helped us through ups and downs and maintained a positive attitude

Client rated 10 Reviewed on 15/12/2021

All Ashton staff provide high quality service! Everybody was so helpful, friendly and always responded so quick. I had opportunity to have the best mortgage broker Simon! Lucy from sales team was amazing! I can't thanks enough to everybody!

Client rated 10 Reviewed on 14/12/2021

Ashtons make our role as landlords quite painless.

Client rated 10 Reviewed on 14/12/2021

Brilliant! Chris Haws has been outstanding and such a great help. I would highly recommend him to others.

Client rated 10 Reviewed on 09/12/2021

Ashtons was by far the best estate agents we had contact with during our search for a rental property. They were clear and communicative and helpful throughout. Elliot and Sandy in particular were always a pleasure and really helped to make the process bearable. So a big thank you to them.

Client rated 10 Reviewed on 08/12/2021

Everyone I dealt with was very professional and helpful. Sam kept me updated all the way through and was very quick to reply to any emails

Client rated 10 Reviewed on 06/12/2021

Yes, Ashton's were by far the best and we have dealt with a few agents over the last 1.5 years while trying to sell our house and find somewhere new. Louise Walker has been an absolute godsend during the whole process. She's so dedicated to her job and to her clients, she clearly cares and has gone above and beyond to assist us. Ashton's have an absolute gem in Louise and we can't thank her enough.
Louise Walker has been an absolute godsend during the whole process. She's very dedicated to her job and to her clients, she clearly cares and she has gone above and beyond to assist us. Ashton's have an absolute gem in Louise and we can't thank her enough.

Client rated 10 Reviewed on 06/12/2021

All have been really professional throughout with a special thanks to Lucy for helping to get us over the line.

Client rated 10 Reviewed on 05/12/2021

Chris is a gem. He is transparent, professional, knowledgeable, efficient and is extremely helpful in answering my questions in regards to the property. He was very helpful in walking me through the overall process. I was amazed at the speed at which Chris responded to any concerns or questions I had from time to time. He was always willing to assist where-ever possible, which went a great and cheerful way to ensuring the tenancy a happy one!

Client rated 10 Reviewed on 03/12/2021

When we decided we wanted to move home I went onto the internet and used a comparison site to see who we should consider. Ashtons led in all categories listed on the site (number of sales, highest percentage in asking price etc., quickest sales etc). However, I felt it would be appropriate to contact 4 estate agents to get their views on what they thought of our property and more
importantly how quickly it would sell for a fair price. Out of the 4 estate agents who pitched their services to us, Ashtons stood head and shoulders above the other three agents. Tom Case convinced us that if we used Ashtons they would have no issues in selling our home for the asking price if not more.
Tom also valued our house higher than the other 3 estate agents. I wasn't convinced at first but I decided to go with Ashtons because of Tom's professionalism. Within the first hour of us signing the contract with Ashtons, Olivia and her colleagues had booked 18 (EIGHTEEN!) viewings on the Friday and Saturday afternoon. Out of those initial viewings we had 3 offers ABOVE the asking price. Tom was right with his valuation.
Once we had agreed who we wanted to sell to, Sam Ward came into the picture. Throughout the sale Sam has ALWAYS made himself available to answer my emails and phone calls and even giving me the bad news when solicitors along the chain were holding us up. Sam has been brilliant throughout the process and I highlight his efforts because even though Tom has to sign customers up, and Olivia and her colleagues have to make the bookings... Sam had to put up with me for longer!
We are a nation who like to complain but rarely make the time to pass on our 'Thanks' - I have made the time to say that I can now see why Ashtons were rated number 1 in all categories on the comparison site.

Client rated 10 Reviewed on 03/12/2021

Collin Hickey, was an amazing gent, had compassion, patience and constant communication I never once felt I had been neglected.
I am going to use Ashton’s again. The other experiences I’ve had with other estate agents are were horrendous.

Client rated 10 Reviewed on 03/12/2021

Chris Hawes was great to deal with, thank you.

Client rated 10 Reviewed on 02/12/2021

All very friendly, efficient and professional

Client rated 10 Reviewed on 18/11/2021

Sam Ward was exceptional throughout the sale process, we would not have got over the line without his professionalism in dealing with difficult and emotional clients. Tom Case was our first contact and was the inspiration for putting our house on the market. These are just two individuals up the whole team work as a very professional team and we thank them all

Client rated 10 Reviewed on 18/11/2021

Chris Haws was the main agent with whom we discussed for renting houses twice up to know and he was extremely responsive to all our requests and supportive. He really found the perfect house for us !

Client rated 10 Reviewed on 17/11/2021

Alix was extremely professional and insightful from the offset with getting a quote and listing the property. We've been dealing with Louise since then who has had to be a lot more involved than she may normally be due to issues with the buyer's solicitor but she has done this with a smile on her face and has been nothing but helpful and positive throughout the whole process. We'd like to say a massive thank you for this as she's kept us calm and informed throughout and we couldn't be happier with having her as our main contact.

Client rated 10 Reviewed on 03/11/2021

Ashtons were absolutely amazing from beginning to end fabulous staff dealt with all the issues I feel in fact they went above and beyond for me couldn’t have done it would them.

Client rated 10 Reviewed on 25/10/2021

I have found that Ashtons and the tradesmen have been very good at responding to issues quickly and cost effectively

Client rated 10 Reviewed on 24/10/2021

Sophie Healey responded to my enquiry in a prompt friendly and helpful manner

Client rated 10 Reviewed on 23/10/2021

I have always been very pleased with the service provided by Ashtons. Coleen, Kirstie and Chloe are pro-active, knowledgeable and polite. They are excellent ambassadors for Ashtons.

Client rated 10 Reviewed on 22/10/2021

Ashtons were very friendly, professional and Helpful all the way through. Our selling was very complex with lease issues and I was helped and supported all the way through, Sam Ward was brilliant and was always there with support and help. I found Ashtons to be brilliant all the way through. I can't recommend them highly enough.

Client rated 10 Reviewed on 21/10/2021

Louise Walker has dealt with our purchase and has gone above and beyond to make sure ourselves and our seller are happy and constantly in good communication along the way. I cannot find enough words to express how fantastic she has been, she deserves a medal for finally getting us to the point of exchange!

Client rated 10 Reviewed on 13/10/2021

We would like to say Harrison and Greg were particularly brilliant through our viewings and offer negotiations. Both a superb asset to Harpenden branch of Ashtons.

Client rated 10 Reviewed on 13/10/2021

Greg handled my sale and throughout the process his level of service was exemplary. I was exceptionally impressed with his after sales care.

Client rated 10 Reviewed on 12/10/2021

Sandy has been very helpful along the whole process. He are really happy with his service.

Client rated 10 Reviewed on 12/10/2021

Great customer service by Sam and good advice given

Client rated 8 Reviewed on 11/10/2021

All staff in Redbourn office were excellent and the whole front end of the process was done with clear communication, friendliness and efficiency.

Client rated 10 Reviewed on 10/10/2021

It was great that every person we met had detailed knowledge of the property, they knew the advantages and disadvantages of
them all, they were balanced and didn't go through the hard sell. Every question was answered and I didn't feel like I was dealing
with a 'pushy salesperson'

Client rated 10 Reviewed on 09/10/2021

Ashtons were by far the best, all staff were friendly and approachable, as well as professional. I felt like my customer truly was valued and each individual member of staff I spoke with did the very best to ensure the best service was provided.
I cannot sing Tracie and Rebecca's praises enough. Both are a real credit to the company and cannot be faulted when it comes to providing customer service and support

Client rated 10 Reviewed on 08/10/2021

Louise was very professional and dealt with all our needs
give her a pay rise excellent

Client rated 10 Reviewed on 08/10/2021

My experience with Ashton's Welwyn Garden City has always been a pleasant one. one thing that stands about this team is how responsive they are to queries and how they are even quicker to action issues almost immediately. All staff are very friendly, approachable and most importantly helpful.
Chris Haws & Charlotte Stanbrook especially have been absolutely fantastic. Very pleasant, professional, efficient and reassuring.

Client rated 10 Reviewed on 07/10/2021

Tom, Olivia and Lucy were very professional and kept me updated on the progress of marketing and sale.

Client rated 10 Reviewed on 06/10/2021

Sam ward was very good and I would happily work with him again

Client rated 10 Reviewed on 05/10/2021

Ashtons are a very professional, friendly and straight forward agency. They are clear with communication, always at the end of the phone, and whoever answers that phone, endeavoured to help us in any way they could. Without exception, every person we dealt with at Ashtons was outstanding but there are a few individuals we thought were stand out.
Firstly, Sam Prichard in particular we think is an incredibly professional and helpful chap who was an absolute delight to talk to. He always strived to help us in any way he could and was consistently responsive and upbeat. We also would like to thank Andrew Gibbons who from the very start was very on the ball, and really helped us market the property to the highest standards. He offered is expertise and advice, which we took grateful and were very pleased we did.
Cathy Chappin was also fantastic and a lovely lady to speak with, who again, was very considerate when we were having issues with the sale of our property.
Tracie Phillips was also a real star of the show, who was constantly on the case and had our back from day 1. She is clearly a very experienced professional and a credit to the company. We also dealt with Emily Morgan, who again is to be commended for her friendly and professional approach to her work. Thank you to all.

Client rated 10 Reviewed on 20/09/2021

You guys are amazing! Helped us get our first house! Just a big thank you from Iomie and Chantelle

Client rated 10 Reviewed on 19/09/2021

Absolutely - hopefully we won't need to move again but if we do we will definitely use you. Richard and Sam were so helpful and considerate. Thank you.

Client rated 10 Reviewed on 18/09/2021

Greg was always extremely professional, responding to my enquiries in a timely fashion. Amanda is a great viewing lady. I did not sell my property with Ashtons, I wish I had. Seriously I will be recommending Ashtons to my friends, especially Greg.

Client rated 10 Reviewed on 18/09/2021

Absolutely everyone we dealt with at Ashtons was professional and excellent at their job. Our sale and purchase was a long and complicated process and at times it felt as though it would never happen. However, the sales team at Ashtons did a fantastic job led by Liam who was very patient with us as it took us a long time to find a house to buy. Louise Walker was just brilliant, she always gave us updates and was great to talk to. She really helped to progress everything as quickly as possible. Gill Cheeseman was lovely to talk to too and another very helpful and efficient member of the team. Huge thanks to everyone involved who did an amazing job, we couldn't ask for more.

Client rated 10 Reviewed on 17/09/2021

I dealt with Sophie for all the issues I had on moving in and she has dealt with them admirably. This property was not managed or let by Ashtons until I took it over so none of the issues can be attributed to Ashtons at all. This makes the service I received even more special. They have gone out of their way to make sure I was happy and satisfied which I am glad to say I am. Thank you Sophie, thank you Ashtons. Will definitely be singing your praises !

Client rated 9 Reviewed on 12/09/2021

The main people I dealt with were Alix (initial contact and marketing) and Rebecca (sale progression). I was very happy with the service provided by both of them. I thought Alix did a great job in marketing the property (great photos and well written narrative) and Rebecca was supportive during the prolonged process of completing the sale (including very speedily arranging for a problem
which I encountered to be fixed). I should also say that when I had occasion to speak to other staff over the phone I found them
friendly and positive, which contributed to the good impression I formed of Ashtons.

Client rated 10 Reviewed on 11/09/2021

Particular thanks to Louise Walker for her professionalism, patience and good humour during what was a stressful sale process at times, made more difficult by the Stamp Duty holiday deadline. Thanks again Louise!.

Client rated 10 Reviewed on 10/09/2021

Hands down the best. What was refreshing is that at my house viewing the person knew a lot of questions about the property, which other estate agents hadn’t bothered to do. Then in general Ashtons went above and beyond to be supportive for my first buy, working quickly to resolve my issues with a change in conveyancers and deposit. I couldn’t be more grateful.

Client rated 10 Reviewed on 10/09/2021

Dealt mostly with Emily Morgan for the initial stages. Very friendly and worked to make viewing times work for us. Dealt with Tracie Phillips for the latter stages. Very supportive in pushing the sale forward.

Client rated 10 Reviewed on 09/09/2021

All very friendly, professional, approachable and gave me sound and timely advice. I very much valued Jon -Paul's knowledge of the local marketplace.

Client rated 10 Reviewed on 08/09/2021

All L & N H staff excellent, special commendation for Verity and high praise too for Emily. Weekend viewing staff Adrianne & Carey also both went above and beyond

Client rated 5 Reviewed on 07/09/2021

Sandy was a star and very helpful. Thank you.

Client rated 10 Reviewed on 21/08/2021

From the moment we spoke to Alix we felt complete confidence that Ashtons knew how to sell our property and make sure we got the price we were looking for. Then from managing the sale process Louise was just phenomenal at her job, so persistent and without her positive attitude we wouldn’t be here today saying we sold!

Client rated 10 Reviewed on 21/08/2021

Very professional, friendly and well motivated service

Client rated 10 Reviewed on 21/08/2021

It is the combination of friendliness and efficient professionalism that impresses.

Client rated 10 Reviewed on 20/08/2021

The whole team were amazing including; Tom Ebrell, Giles, Sam Ward, John and many more.

Client rated 10 Reviewed on 20/08/2021

I can’t fault your team, have rented several properties only with Ashtons for about nearly twenty years, I live abroad, and rely on your team to make the right decisions for my property.

Client rated 10 Reviewed on 13/08/2021

Emily and Jonathan were always a pleasure to deal with, very helpful and enthusiastic. Emily's 'panning for gold' was a weekly effort that didn't go unnoticed! Verity was incredibly efficient and positive when suggesting marketing and extra bits Ashtons could do for us. The team in the Harpenden office have been the best in the business I've worked with.

Client rated 10 Reviewed on 12/08/2021

Very friendly, helpful and Professional team

Client rated 10 Reviewed on 11/08/2021

Rebecca Allingham in particular was attentive, diligent, supportive and very pleasant to deal with. She could be counted on to take
calls or respond to voicemails.

Client rated 10 Reviewed on 10/08/2021

Olivia was fantastic at arranging viewings. Maggie who undertook the viewings was energetic and a breath of fresh air. Sam has been diligent in pushing the deal through. Richard Fossey is clearly the top man for a reason. Top service.

Client rated 10 Reviewed on 03/08/2021

Exceptional service from my initial viewing to exchanging contracts. In particular Tracie made herself aware of progress and kept
in regular contact with all parties - she couldn’t have done more.

Client rated 10 Reviewed on 02/08/2021

Louise Walker went the extra mile to get us over the line.

Client rated 10 Reviewed on 22/07/2021

Nick Wearmouth and Rebecca Allingham were particularly helpful especially when things became complicated. Jules, Harrison, Kay & Amanda were also pleasant to deal with.

Client rated 9 Reviewed on 21/07/2021

Olivia Fuller answered our original call and clinched the instruction along with Thomas Ebbrell who came to see us and explained Ashtons service. Sam Ward provided a super service from acceptance of offer through to exchange in our sale process

Client rated 10 Reviewed on 20/07/2021

Lucy Gadsby was standout, helped me all the way. I would highly recommend.

Client rated 10 Reviewed on 19/07/2021

Cathy and Tracie are both excellent and really helped smooth the process along. Alison was great in the few viewings we had, too. I've already recommended you to a friend.

Client rated 9 Reviewed on 17/07/2021

Yes. Ashtons handled both our purchase and sale. We bought our first house through another agent and our experience with Ashtons was MILES better!
Louise Walker was our sales progressor and she was absolutely brilliant. Incredibly communicative and always really helpful. She came across as very proactive from day one and we always had confidence that she was doing her best to chase up the rest of the chain very regularly. We couldn't have been happier with the after-sales experience.
Liam Partridge handled valuing and marketing our property and was also handling the property we bought. He came across very professionally and clearly knew what he was talking about, which we appreciated.

Client rated 10 Reviewed on 16/07/2021

Everyone I spoke to either on the phone or via email were friendly and always willing to help. Lucy was a great help, thanks!

Client rated 10 Reviewed on 11/07/2021

Louise has been outstanding, very knowledgeable and helpful

Client rated 10 Reviewed on 10/07/2021

Emily and Tracie were excellent throughout the whole process from the negotiation to exchange and completion.

Client rated 10 Reviewed on 10/07/2021

Both Sam and Verity have been extremely impressive throughout the process. It wasn't an easy one and we had some real issues they both went the extra mile and we would have literally not gone through with it, were it not for them. very very impressive!

Client rated 10 Reviewed on 10/07/2021

Verity was extremely helpful and friendly, made the buying process so easy and stress free for myself and my partner. It was our first time buying a property so we had so many questions and Verity was always willing to answer them and help us when we needed it. I couldn’t thank her enough.

Client rated 10 Reviewed on 09/07/2021

Sam was great to deal with the whole way through, very good at keeping in touch and checking in to see how things were progressing.

Client rated 10 Reviewed on 09/07/2021

Very kind and helpful great service!

Client rated 9 Reviewed on 08/07/2021

I spoke with Tom, Sam, Olivia and Stephen - all very professional.

Client rated 10 Reviewed on 08/07/2021

I was under sole agency with another agent and my house never sold. It sold within 2 weeks of being with Ashtons.
I dealt with Sam throughout the process. The sale of my house wasn't straight forward and Sam done everything in his power to ensure I was reassured and all parties were kept in the loop. I cannot fault Sam.

Client rated 10 Reviewed on 07/07/2021

As a buyer, I was really happy with Ashtons, and really appreciated the assistance and correspondence of Louise Walker. She REALLY helped with having the sale close for us by end of June.

Client rated 10 Reviewed on 07/07/2021

From start to finish the Ashtons team have been brilliant in helping us with our house sale and we have to say that Tracie was fantastic, there for us throughout the whole process, always ready to help.

Client rated 10 Reviewed on 06/07/2021

I have had very positive interaction with every staff member member I have dealt with at Ashtons. Sam Ward has been great at keeping me updated and assisting with the process

Client rated 10 Reviewed on 30/06/2021

We started our moving journey with another agent. After a very impersonal and ‘cold’ beginning we had a conversation with Tony and subsequently changed to working with Ashtons- absolutely the best decision we made.

Client rated 10 Reviewed on 30/06/2021

Yes Lucy in Harpenden was fantastic. Absolutely fabulous service. Highly recommended

Client rated 10 Reviewed on 29/06/2021

The best estate agent experience for me. Everyone I dealt with was professional and had a strong work ethic. I can honestly say that if two properties were the same I would always chose the property listed with Ashtons. I shall be using
them too when I wish to sell a property. Everyone was so professional and Louise who worked so hard to see through the sale to completion is truly exceptional.

Client rated 8 Reviewed on 29/06/2021

Really pleased with after sales care, for communicating with me and the solicitors to make this all happen, as timing was crucial.

Client rated 10 Reviewed on 28/06/2021

Very professional service all the way through including personal service and website area which was useful for tracking progress. Nic managed the process so effectively at every stage.

Client rated 9 Reviewed on 28/06/2021

Sam was very helpful and kept me informed with the progress of the sale.

Client rated 10 Reviewed on 28/06/2021

I cannot commend Tracie Phillips from the sales management team more highly. Outstanding and professional service but with the genuine, patient and human touch. I felt supported and reassured knowing she had my best interests at heart. Without her hard work, determination and constant efforts I doubt the sale would have progressed to a satisfactory conclusion.

Client rated 10 Reviewed on 26/06/2021

Yes, Ashtons listened to my requirements rather than trying to push something unsuitable on me which is what happened with another estate agent.
All the staff at Ashtons have been a pleasure to deal with. Chloe Burgess has been especially good in responding to my requests around property documentation.

Client rated 10 Reviewed on 25/06/2021

All staff I dealt with were very professional - a lot of this was with Lucy Gadsby who has been particularly helpful and pleasant - in particular on the contract exchange date when her intervention with the buyer, I believe, pushed the transaction over the line.

Client rated 10 Reviewed on 25/06/2021

Our moving journey has been quite long and eventful; however I can honestly say the people in Ashtons have always been friendly, honest, professional and on the ball with communication.
Special mentions to;
Tony- he was always honest, helpful, straight to the point and on a few occasions to voice of reason :)
Sam- extremely helpful, fantastic in his communication and seemed to know everything first- Magic!
Olivia - one of my work colleagues honestly at one point thought Olivia was a good friend of mine the amount we spoke when we were organising viewings! Olivia was on the end of the phone through the excitement, tears and joy! She was an a absolute star and even called to congratulate us when we exchanged - I think she was as invested as we were in the end!
As a whole the team at Astons were just amazing, we really couldn’t have asked for a better service.

Client rated 10 Reviewed on 24/06/2021

Excellent service throughout. Thoroughly professional.

Client rated 10 Reviewed on 22/06/2021

Ashtons had an excellent knowledge of the local area and their professionalism meant that we chose to use this agent instead of others we had contacted. I was very happy with the services provided. If we had any issues, they were quick to solve them. Extremely friendly personnel. Easy to contact and came back quickly with answers. Provided good advice.

Client rated 10 Reviewed on 21/06/2021

We’ve just completed on the sale of Stag Lane, so I just wanted to drop a quick email of thanks. In particular, I’d like to call out Maria. She showed some serious “hustle” in securing our sale. She’s a real asset to your team, with a talent for connecting dots and excellent communication skills.

Client rated 10 Reviewed on 21/06/2021

Extremely professional, transparent and helpful. Working with you has been the easiest part of a very difficult process! Jon-Paul was brilliant during our sale/purchase and Rebecca has been tireless and pro-active working with the solicitor to get conveyancing through!

Client rated 10 Reviewed on 21/06/2021

Greg was so professional, helped massively to get the sale done and did his best dealing with a terrible conveyancer

Client rated 8 Reviewed on 20/06/2021

Emily Morgan - absolutely brilliant! Our move took 8 months with lots of obstacles to overcome but Emily was really professional, motivated and kept everything moving forward. She was easy to contact and always kept us up to to date with the progress of the sale.

Client rated 10 Reviewed on 19/06/2021

first class service

Client rated 10 Reviewed on 18/06/2021

Very caring and professional

Client rated 10 Reviewed on 18/06/2021

Huge huge huge props to Louise Walker - who was an incredible advocate during an incredibly stressful time (for everyone). Went into the whole process assuming agents would be jerks - couldn't have been more wrong! Everyone at Ashtons (but especially Louise) were polite, professional, communicative, responsive, and considerate. If I ever needed an agent again (let's hope not for many years), I'd call Ashtons, no doubt.

Client rated 10 Reviewed on 17/06/2021

Cloe Turner has been very helpful and extremely professional in her dealings with us, and mediating between us and the landlord. It’s been a pleasant experience with Cloe and we wouldn’t hesitate to recommend Ashtons on account of our dealings with Cloe.

Client rated 10 Reviewed on 09/06/2021

I would love to call out Rebecca Allington who I thought was amazing and a credit to Ashtons

Client rated 10 Reviewed on 04/06/2021

We had a very positive experience with Ashtons when purchasing our new home from initial contact with Liam, through to Louise in sales progression and would definitely recommend. Overall service was great. Louise from the sales management team was absolutely incredible, thorough, detail oriented, supportive and highly responsive. She guided us through the process every step of the way and is an absolute credit to Ashtons.

Client rated 10 Reviewed on 03/06/2021

The support, professionalism and drive particularly of Nic Simmonds, Tracie Phillips and Sam was exceptional. They were "on the case" all the time and whatever they promised was delivered. It is rare to find such a well-managed, dedicated and hard-working team. They earned their fee.

Client rated 10 Reviewed on 02/06/2021

All extremely helpful

Client rated 10 Reviewed on 31/05/2021

Tony was brilliant from putting our house on the market to helping us get our sale.
Sam had been amazing keeping me up to date with the whole process and helping me when I had any issues which needed sorting.

Client rated 9 Reviewed on 30/05/2021

James Plumb was fantastic the whole way through, hugely supportive

Client rated 10 Reviewed on 29/05/2021

Our first contact when putting the house on the market was Richard Fossey, and after meeting him we were happy to go with Ashtons straight away, he was so professional, friendly and knowledgeable, we just got a really good vibe from him.
James Plumb has been our main point of contact throughout. I cannot recommend him highly enough. He has been the most exceptional communicator - when moving house, the most frustrating thing is when you don't hear back from people, and he has been at the end of the phone and email virtually daily for months. He has helped us through all the problems and frustrations we had with the sale of our house with professionalism, understanding and warmth.
Sam Ward has also been great, really helpful.
Overall, we felt really supported by everyone we dealt with at Ashtons, they all seemed to genuinely care and want to do their best for us, they went above and beyond.

Client rated 10 Reviewed on 28/05/2021

Sam, Lucy Emily and all the staff at the office have been informative, professional, knowledgeable, trustworthy and fully supportive. In a time of anxiety and stress they bought calm. Their experience to iron out queries and questions promptly and efficiently made our experience a pleasure.

Client rated 10 Reviewed on 27/05/2021

I wanted to write to you both to say that the support Maria has given to my wife and myself during this incredibly challenging time has been absolutely outstanding and frankly we can not thank her enough. Quite honestly it is only because of Maria’s tenacity, commitment, support and enduring and unwavering professionalism throughout this process that we have managed to finally secure the property.
I know one thing for certain. If we ever decide to move house again, there is only one phone call I need to make.
Maria – thanks once again for everything you have done for us.

Client rated 10 Reviewed on 27/05/2021

Overall I felt very supported by Andy Young and his team who provided a professional, helpful, reliable and friendly service. Andy has an extensive knowledge of the property market and the issues that can arise, helping me secure my purchase and additionally keeping my buyer updated throughout.
I was kept in the loop at all times and my enquires were responded to promptly. I was impressed that Andy would liaise with all the agents in the chain to resolve problems and I would have no hesitation recommending to anybody looking for a first class estate agent.

Client rated 10 Reviewed on 27/05/2021

We had a very positive experience with Ashtons when purchasing our new home from initial contact with Liam, through to Louise in sales progression and would definitely recommend. Louise from the sales management team was absolutely incredible, thorough, detail oriented, supportive and highly responsive. She guided us through the process every step of the way and is an absolute credit to Ashtons.

Client rated 8 Reviewed on 27/05/2021

The star of the show was undoubtedly Verity. She was very quick and professional in her responses and managed very well some tricky parts with the developer and the HTB agent. She is clearly an experienced salesperson and an asset to Ashtons.

Client rated 10 Reviewed on 26/05/2021

All very professional and friendly

Client rated 10 Reviewed on 26/05/2021

We received a very professional and helpful service from Ashtons Estate Agents, especially from Olivia Filler, Thomas Ebbrell, Gail Sherrick and Sam Ward who have helped us throughout the process of buying our home from our first viewings, to making an offer, all the way to completion - thank you to everyone at Ashtons for your efforts, good communication and helpful and
professional service. It is much appreciated.

Client rated 10 Reviewed on 21/05/2021

Rebecca Allingham & Sam Ward have been totally and utterly outstanding!

Client rated 9 Reviewed on 21/05/2021

All very friendly, helpful and professional. We were extremely impressed with Emily Morgan who became our main point of contact in the last few months. She did an excellent job of keeping us informed and doing everything possible to progress our sale and keep on top of agents and solicitors in the chain leading up to completion.

Client rated 10 Reviewed on 20/05/2021

I have now used Ashtons 3 times over the years and always received excellent service. All the staff were very friendly and professional. Nick , Amanda, Jules and Maggie were all excellent in the sales process during extremely difficult lockdown conditions

Client rated 10 Reviewed on 20/05/2021

Emily Ward is an absolute asset to Ashtons! So professional but at the same time able to balance that with a considerate and caring demeanour. Importantly she onboards feedback and is able to guide both the buyer and seller with both parties interests at heart. She is also very attentive, responds very quickly and has kept me appraised and updated as the process has evolved.

Client rated 10 Reviewed on 19/05/2021

Greg was first class and Rebecca has been exceptionally efficient

Client rated 10 Reviewed on 18/05/2021

Everything was first class! Nic, Tracie and the whole team were fantastic throughout and supportive when needed.

Client rated 10 Reviewed on 18/05/2021

Ashtons are the best by a country mile. Ashtons Commitment, communication and professional service is far better than others we have dealt with. A huge thank you to Andrew, Sam, Alison, Tracy and everyone in the Redbourn office

Client rated 10 Reviewed on 10/05/2021

Ashtons were great to deal with, responsive, friendly and helpful. Great service from start to finish - everyone was friendly, efficient and responsive. Emily was great. Tracie was also fantastic - really helpful and responsive throughout.

Client rated 10 Reviewed on 07/05/2021

Upon first meeting and throughout the initial sales process, Tony was very helpful and knowledgeable and really worked to get us a second buyer when our first sale fell through.
Louise was always happy to help when we had any queries and also worked hard to find us more viewings when we needed them.
Sam was excellent during the sales progression aspect, particularly as our buyers solicitors were extremely difficult to deal with.

Client rated 10 Reviewed on 06/05/2021

I had previously been with another agent & Ashtons were absolutely the best. Andrew, Sam & Tracie were extremely professional, always kept me informed & did what they said they would do. Thank you for all your work with this sale. A seamless approach to my sale

Client rated 9 Reviewed on 30/04/2021

All staff very approachable and efficient. Louise walker has been an absolute pleasure.

Client rated 10 Reviewed on 29/04/2021

Professional and honest advice, seemed to have our best interests in doing the deal. All the team were superb.

Client rated 10 Reviewed on 28/04/2021

Very pleased from start to finish. Was kept informed right through the process. Rebecca was very helpful also Jon-Paul.

Client rated 10 Reviewed on 27/04/2021

We were very impressed with the preparation Liam Partridge put in when giving us Market appraisals, this led to us choosing Ashtons to sell with. Louise Walker has been great in keeping us up to date and I felt like I could leave it in her hands to ensure everything was heading in the right direction. If I ever did need to call in, the team were professional and courteous.

Client rated 10 Reviewed on 27/04/2021

Always chose Ashtons when selling our houses, Rebecca was amazing throughout and never gave up.

Client rated 10 Reviewed on 26/04/2021

I dealt with Jennie and Simon. They are kind, helpful and understandable. They gave me an amazing service experience.

Client rated 10 Reviewed on 17/04/2021

I dealt with Liam Partridge who was from the outset professional and pragmatic

Client rated 10 Reviewed on 16/04/2021

Everyone was very professional and attentive. It has been a pleasant and straightforward experience, thank you!

Client rated 10 Reviewed on 15/04/2021

We haven’t dealt with many estate agents but found Ashtons to be very professional and good at communicating throughout the process of buying. Helped with all aspects of the process and very friendly to deal with.

Client rated 10 Reviewed on 15/04/2021

Ashtons Harpenden have been so helpful and I would definitely use them to sell my property in the future. Tracie always responded to calls and emails super quickly and helped us chase solicitors

Client rated 9 Reviewed on 14/04/2021

I thought that Ashtons were the most knowledgeable and professional throughout... The valuation process was supported by research and evidence of previous local sales resulting in us getting the best value possible. Tracie has been brilliant with out her persistence and commitment going above and beyond the gain was likely to have collapsed loosing the commission. Very commendable!

Client rated 10 Reviewed on 06/04/2021

We have only dealt we Ashton with all our moves. All very professional.

Client rated 10 Reviewed on 01/04/2021

in comparison to the service we received from our buying estate agents, Ashtons were far better. Professional, proactive and engaged. Andrew, Tracie and Sam did a great job selling our house. I’d been so impressed with Tracie
when buying the property 7 years previously I knew I wanted Ashtons to sell it. They certainly lived up to expectations.

Client rated 7 Reviewed on 31/03/2021

Excellent team, under tough circumstances, Nicola awesome to be honest.

Client rated 10 Reviewed on 31/03/2021

Many thanks to Rebecca, very professional service

Client rated 10 Reviewed on 25/03/2021

Great team effort given the difficulties of operating through Covid.

Client rated 10 Reviewed on 24/03/2021

Everyone have been brilliant

Client rated 10 Reviewed on 23/03/2021

Verity, Emily, Giles and the whole team were great!

Client rated 10 Reviewed on 19/03/2021


Just wanted to send a email to say how impressed I am with all the hard work Rebecca has put into our sale, she has chased and updated me throughout, no questions unanswered and I am glad to say we are close to exchange. Her service and customer experience is second to none. I have been very impressed with the whole service from you and your team at Ashton’s and would differently recommend. Yourself and Rebecca have been amazing. Please pass on comments to both your managers who I feel really need to know the outstanding service you have both done and continue to do.

Client rated 10 Reviewed on 19/03/2021

Ashtons were by far the best agents I came across. I believe Verity is an absolute asset to your company. Thank you once again Verity. Professionalism displayed in all interactions.

Client rated 10 Reviewed on 18/03/2021

I found all the Staff friendly and very professional. and managed to sell my Cottage within a few days of going on the market. Tracie Phillips was extremely helpful and kept in close contact all the way through - Thank you

Client rated 9 Reviewed on 18/03/2021

Tom was excellent in getting all the marketing and selling lined up and Sam Ward was excellent in managing the relationship to completion. Great team

Client rated 9 Reviewed on 17/03/2021

Tracie Phillips was the best keeping us up to date with the process. Robert Ash our initial contact worked hard to get the best price. All worked hard for us especially during the Covid problems.

Client rated 10 Reviewed on 16/03/2021

Rebecca & Taylor were great, very responsive, knowledgeable and supportive. Everyone we met was friendly and helpful.

Client rated 9 Reviewed on 16/03/2021

Emily and Tracey were helpful, approachable and ensure continuity demonstrated a good understanding of the emotional process for buyers at this particularly difficult time.

Client rated 10 Reviewed on 15/03/2021

Tracie Phillips has been so helpful throughout our purchase, always friendly and contactable and would always find answers for us quickly. She’s been brilliant and I could not rate her more. Thank you Tracie!
Alison Hills also has always been extremely friendly when showing us around our new property!

Client rated 10 Reviewed on 11/03/2021

Tom Ebbrell was fantastic from start to finish. Professional, knowledgeable, friendly and helpful throughout the process, always going the extra mile with any query and happy to go into detail if asked. I've been very impressed by everyone we dealt with at Ashtons.

Client rated 10 Reviewed on 10/03/2021

The members of staff I dealt with from start to finish were amazing. Amanda, who I’m sure was responsible for the quick sale, Jules for getting the offer in, Kay for the quick turn around of forms to sign, JP for getting me to the market and lovely Rebecca who has been my rock throughout all this and always at the end of the phone. Such a wonderful set of people to deal with through what is a very stressful time for me.

Client rated 10 Reviewed on 09/03/2021

Ashtons were the best in my opinion. Great service, can’t fault. Andrew was a great help during the process. Sam and Emily were always very friendly when I regularly called. Couldn’t improve on what they already do.

Client rated 10 Reviewed on 08/03/2021

We had very positive experience working with Ashtons. You took us through every step of purchasing and adopted a proactive measure to coordinate with lawyers, surveyors and local council. It was really a smooth and hassle-free process for us. Definitely would recommend your service to anyone .

Client rated 10 Reviewed on 05/03/2021

All aspects of Ashtons service were carried out to a very high standard despite the pandemic and lock down. All of the staff we dealt with were friendly, helpful and knowledgeable in doing their jobs. No problem was too big or too small for them to deal with and showed a lovely sense of humour when needed.

Client rated 10 Reviewed on 05/03/2021

Jules was so friendly throughout the process and was very helpful. Rebecca has also been an amazing help since the offer was accepted.

Client rated 10 Reviewed on 04/03/2021

Everyone is so friendly, professional and helpful. Special thanks to Richard and James. We would not use anyone else.

Client rated 10 Reviewed on 03/03/2021

Liam and Louise were excellent

Reviewed on 02/03/2021

Our first contact was Emily who was both charismatic and professional. She showed us round the house we decided to purchase and ultimately sold it to us. Andrew took over when she went on holiday and was professional in negotiating a deal both we and the vendors were happy with. Tracie was our sales progressor and at this stage it was particularly important to us that we had someone we could reach easily when questions arose or when dealing with other people and solicitors in the chain. Tracie was always prompt in her replies to us and her friendly, no nonsense professional manner instilled a sense of control over the whole situation.

Client rated 10 Reviewed on 01/03/2021

Greg McCann was very professional, knowledgeable, approachable, helpful and friendly at all times.

Reviewed on 25/02/2021

JP and Rebecca have both been fantastic throughout - very supportive, and calm and professional when the sale process got a bit

Reviewed on 25/02/2021

In this difficult pandemic period I cannot really fault the service I have received. I dealt mainly with Verity from Ashtons, and found her very friendly and very professional and knowledgeable about the apartment and the developer she was representing. I also appreciated the honesty and candid manner she had when discussing delicate issues.

Reviewed on 24/02/2021

Tracie was very good at managing the process through to completion, and very friendly and easy to deal with.

Reviewed on 24/02/2021

Verity and Emily went above and beyond and offered continued support

Reviewed on 23/02/2021

Thank you so much I found Ashtons to be very professional. Thank you so much to John and all in the office staff who were so helpful with a very special thank you to Sam. Thank Sam for all your support and professionalism.

Reviewed on 23/02/2021

Having experienced working with Ashtons on the buy side here, I think we would always pick Ashtons in the future. Verity was absolutely fantastic through the whole process. Throughout her communication was excellent and she always gave the impression she was across everything. Our purchase was absolutely seamless as a result. She is a real credit to Ashtons.

Reviewed on 23/02/2021

The services was great and can't think of anything that could help improve customer experience. Amazing experience

Reviewed on 21/02/2021

Over the years, Richard in the St Albans branch has been generous in advising us with valuations during building works, checking in with us every couple of years. We did not hesitate to use Ashtons for our sale. Richard, Jennie and the team were helpful to the end.
Jennie, our sales progressor has been friendly, responsive and proactive throughout our sale and purchase, showing empathy and giving good advise when the process was slow going due to issues with the bottom of the chain. We are extremely grateful we had her by our side throughout the process.

Reviewed on 20/02/2021

Rebecca picked up the transaction part way through but was fantastic at moving things along.

Client rated 10 Reviewed on 19/02/2021

One of the best, fabulous service, everyone has been amazing.

Reviewed on 19/02/2021

All aspects of service were very good, no improvement needed. Friendly, well informed, supportive team.

Reviewed on 18/02/2021

We had a good experience overall with Ashtons with our sale. I would say that this was exemplified by Emily Morgan who was really responsive, professional and friendly and very supportive. Without her we may have walked away from our house sale. The after sales from Tracie Phillips was excellent and really made the sale go through quickly. We had lots of questions as sellers which were always answers quickly and she helped to negotiate a completion date between us and the buyer despite us originally wanting different dates. Our conveyancer has commented on how much easier Tracie made this process in comparison to others she has worked with.

Reviewed on 17/02/2021

We have been very impressed by all elements of the lettings team, marketing, management and accounts through the many years that Ashtons have handled our property.

Reviewed on 11/02/2021

Regular communication, open & honest during viewings, selling's etc and Louise had the patience of a saint getting to completion.
Professional, supportive & communicative from start to finish.

Reviewed on 11/02/2021

Excellent service from Richard

Reviewed on 10/02/2021

Pretty much whole team were brilliant, Alix is exceptional and always available and supportive (big up for Jenny too)

Reviewed on 10/02/2021

Ashtons were our favourites, would definitely use again. Jenny, Louise and Richard were all very helpful. Louise in particular was always really good at keeping us up to date.

Reviewed on 09/02/2021

JP, Jules and Rebecca have been very helpful and responsive which made our transactions go smoothly.

Reviewed on 09/02/2021

I appreciated the friendly and genuinely efficient service from Alix, Jennie and Louise. They manage to be both sympathetic and professional.

Reviewed on 09/02/2021

Spoke to a few to market my flat. Ashtons offered by far the best service.
Start of process Nick was very good getting pics organised and on to market. Greg then with the sale was great and was so helpful when things were not going as smoothly as hoped.

Reviewed on 08/02/2021

Liam, and Jennie especially were always friendly, positive, helpful and efficient.

Reviewed on 06/02/2021

On the whole it’s been excellent service

Reviewed on 05/02/2021

Amanda was a fantastic guide she was very knowledgeable about the house she was selling which is so rare. So often a viewing guide will just shrug shoulders and say ‘ I don’t know
Greg gave us honest and fantastic advice at every stage.
Rebecca has been super supportive as the sales progressor, incredibly responsive, helpful and always happy to do more.
Every team member is polite, happy, wanting to do more, they provide an excellent service. Thank you.

Reviewed on 04/02/2021

We always find the staff at the Welwyn Garden City branch friendly and extremely helpful.

Reviewed on 02/02/2021

Dealt with 3 agent - Ashtons were the best. Very professional and helpful

Reviewed on 01/02/2021

Louise was very helpful

Reviewed on 30/01/2021

By far the best estate agents we dealt with, great communication from the whole team and we felt like they actually cared about both our sale and purchase, which both were through Ashtons. We were really impressed with all the team throughout the entire process, nothing was too much trouble and helped us with any issues that arose along the way. Please send our thanks to all.

Reviewed on 29/01/2021

Taylor was very good. Rebecca and Amanda were excellent. Harrison was very supportive.

Reviewed on 29/01/2021

Taylor was efficient and effective in negotiation. Rebecca was diligent, supportive and professional in follow up.

Reviewed on 29/01/2021

Everyone has been friendly and polite and we feel we have had an honest and transparent service.

Reviewed on 28/01/2021

Always knew that I was going to appoint Ashtons their reputation precedes them. I can firmly say they lived up too and surpassed their reputation. First class in all areas. All personal across all levels that we dealt with were excellent especially in these difficult times of Corona 19

Reviewed on 26/01/2021

We originally bought through Ashtons and even after nearly selling through another agent we had a change of heart and don't regret it. Everyone has been great to deal with. John even took time to offer his knowledge and advice on another property we hoped to offer on.

Reviewed on 21/01/2021

Taylor is a credit to Ashtons, very professional and passionate. JP, Rebecca and all the team are all great.

Reviewed on 21/01/2021

All the staff were extremely helpful. Sam Ward assisted us from acceptance of offer to completion. Sam assisted greatly by communicating with the prospective buyer. John Ingram and Tony Ryan were also helpful at the start of the process

Reviewed on 20/01/2021

As I had used Ashtons to manage my property for 3 years whilst renting I decided to use them as sole agent for selling. The sales team were excellent. Always professional and efficient in communicating at all times. Rebecca was amazing and nothing was too much trouble for her. All the team went above and beyond to ensure a stress free sale.

Reviewed on 20/01/2021

We were extremely satisfied with the service from Ashtons and the support was excellent throughout. Louise was particularly helpful during the difficult period just before exchange of contracts.

Reviewed on 19/01/2021

Kirsty dealt with our problem very quickly and effectively. Keeping in contact all the time.

Reviewed on 18/01/2021

Thank you Laila for moving this forward and resolving so quickly. We couldn't ask for better service . Brilliant!

Reviewed on 17/01/2021

All the staff went the extra yard in ensuring our sale and purchase went through. Considering the wider implications of 2020, they really did go above and beyond. Ashton's were the only estate agent we dealt with. Previous dealings with them meant we didn't think about going anywhere else.

Reviewed on 16/01/2021

Nick was the first contact at Ashtons and he was very informative and straight forward, Greg was very helpful, always at the end of the line or email. He was proactively providing us with updates. Jon-Paul and other colleagues always were at hand they were always happy to chat and provide their point of view to put as at ease. Great job and thank you to everyone at Ashtons

Reviewed on 15/01/2021

Very friendly and knowledgeable. Proactive in chasing things. Never complained about our persistent chasing. Overall excellent service.

Reviewed on 14/01/2021

Absolutely brilliant. We felt so supported all the way. Couldn't be happier.

Reviewed on 08/01/2021

Made the mistake of using another agent first, but it made me realize what a professional agent Ashtons was. Every person I spoke to was polite and helpful and knew what they were doing. Extra thanks to Richard, Claudia & Jamie.

Reviewed on 08/01/2021

Kept me informed throughout despite Covid restrictions.

Reviewed on 08/01/2021

Taylor & Rebecca have been excellent throughout the process. Amanda was really helpful with viewings and organising the virtual tour and taking the photos.

Reviewed on 07/01/2021

Sincere thanks to Richard for all of his assistance, much appreciated.

Reviewed on 07/01/2021

Greg was excellent and also JP & Amanda

Reviewed on 06/01/2021

Spoke to Cloe 30mins after you opened, within 3 hours of that call, the plumber had fixed the simple issue

Reviewed on 05/01/2021

Ashtons were very professional. Richard was very professional and supported and guided us throughout the whole process. He kept in contact with us throughout and kept us updated on the process. We will be highly recommending to local friends - a breath of fresh air compared to other agents!

Reviewed on 04/01/2021

Everybody we had contact with was polite, cheerful and helpful.

Reviewed on 27/12/2020

Jules and Amanda are the reason I would put my property up for sale, and subsequently recommend their services.

Reviewed on 26/12/2020

Supportive, personable and clear communication throughout the process.

Reviewed on 24/12/2020

Would highly recommend both Taylor and Rebecca and Ashtons as a whole.

Reviewed on 22/12/2020

So happy with the service we have received, Richard was amazing from our first meeting and Louise was so supportive and cannot praise enough.

Reviewed on 22/12/2020

I dealt with the following who were all extremely helpful, and professional, Andrew, Emily and Tracie

Reviewed on 22/12/2020

I'm so pleased we went with Ashtons - I can't praise Sam Ward enough for his hard work to get to completion. Also excellent was Stephen who negotiated on out behalf.

Reviewed on 21/12/2020

Both Richard & Louise were brilliant to to deal with. This was not an easy house sell / chain and they managed the process with expertise & care. I would like to personally thank them both for the role they played to make it happen & making it as smooth and stress free as possible. I would thoroughly recommend Ashtons to anyone selling their home, they were approachable, knowledgeable & dependable.

Reviewed on 20/12/2020

Sam Ward has been easily the best estate agent I have come across in 20 years and 7 properties. Transparent, with exceptional communication, he made me feel (as the buyer) that he was able to balance the needs of the seller and I with ease, in dealing with a host of complexities he was calm and supportive; and when faced with the significant potential of the chain falling through he provided sound guidance and assurance managing my expectations with seasoned experience and professionalism.

Reviewed on 19/12/2020

Everyone was excellent - many thanks

Reviewed on 19/12/2020

Louise Walker went above and beyond to help my sale go through. I think she did an amazing job at managing me, my sellers and solicitors. Louise deserves a huge amount of praise for all the hard work she did, she was always available to me, even outside of work hours and I am of the belief that if she hadn't helped out on my sale then there would be no sale!

Reviewed on 18/12/2020

Ashtons were the only pro-active agent with their marketing. Alexander has been brilliant, professional yet friendly and he has been a pleasure to deal with throughout. All staff we dealt with have been great. Looking for a new home in this market is stressful & they were very understanding to the pressures we were under.

Reviewed on 18/12/2020

Jamie was great, excellent attention to detail, swift and efficient, personable and fun. He was so easy to deal with and always went the extra mile or 10! It made the whole process painless!

Reviewed on 18/12/2020

An excellent service. Valuations were realistic. Properties sold quickly and more importantly progressed to successful conclusions. Special thanks to Sam Ward.

Reviewed on 17/12/2020

I found the office staff very helpful and Verity very knowledgeable and passionate about her job.

Reviewed on 17/12/2020

We thought Sam Ward was amazing throughout and would really like to thank him for his work.

Reviewed on 09/12/2020

A big thank you for the effort you [Taylor] & the Ashtons Team, have put into selling Holly Walk. We have been very reassured by your regular updates, and frequently being available to discuss our concerns. Especially so, given the unusually volatile market conditions at the moment. You have been unfailingly warm & courteous and helpful - a model estate agent, and this has made the stressful process of finding a buyer much easier. Your negotiating skills are awesome.

We wish you every success in future, and will be recommending you to friends and family wanting to sell.

Reviewed on 07/12/2020

Ashtons were the only estate agents we dealt with. Jamie Newson love has been very helpful and very efficient with finding and securing a tenant.

Reviewed on 04/12/2020

I would definitely recommend Ashtons and use Ashtons in the future when we are looking to buy a house. The service that is provided is the most important and makes such a lasting impression, and that is something which Ashtons have got perfectly. A special thanks to Alexander and Jasmine who have guided us through this and always kept the communication going.

Reviewed on 02/12/2020

Everyone was great from start to finish. Liam and Louise have been amazing! Louise was and is an absolute sweetheart.

Reviewed on 01/12/2020

Ashtons were the best we had dealt with. All staff at Harpenden were excellent but I really feel that Tracie is your prize jewel in the crown. She worked so hard to get our sale and purchase through, often knew more than our solicitors and was such a pleasure to speak to/email. Thank you to Tracie for her excellent work - without her I think it would have been much more stressful.

Reviewed on 30/11/2020

By far the best estate agent I have dealt with. I was particularly impressed, and grateful to have Louise Walker who was there with me from the start to the end of this stress process of buying a property. St Albans Ashtons have been absolutely amazing from the start to the end. They have been friendly, supportive, helpful and super patient. I am truly grateful, especially to Louise

Reviewed on 29/11/2020

Our experience of agents in the area is limited, but I would rather deal with Ashtons than the others we spoke to. We chose Ashtons for our sale having bought through them. I rate Ashtons very highly indeed. I believe them to be courteous, friendly and competent.

Reviewed on 28/11/2020

Property Management was excellent, reported issue - contractor rang & visited soon after

Reviewed on 27/11/2020

Property Management were outstanding, every person I've dealt with is professional and helpful

Reviewed on 25/11/2020

The house was very warm & welcoming. Alexander presented the house very professionally. This is the most Covid-secure viewing we have had & we have viewed a few properties recently.

Reviewed on 23/11/2020

We dealt with a number of staff members (all from the Harpenden office) throughout our purchase and all were extremely polite, helpful and a pleasure to deal with. We have dealt with Greg, JP, Rebecca.

Reviewed on 23/11/2020

Very good efficient and professional. Greg handled it mostly and was always available and got back to you promptly.

Reviewed on 21/11/2020

From the beginning to end of my purchase all the staff I spoke to were really friendly and helpful. They stayed in regular communication with me throughout and I never had to chase things. Louise was really great - very supportive and I felt like she was “on my side” through all the negotiations and purchase. As a first time buyer, she was always there to answer my questions and explain the process clearly to me. It was really reassuring to have her help throughout the purchase. Small touches like receiving a bottle of bubbly on completion made the service memorable. I would definitely recommend to others.

Reviewed on 20/11/2020

Ashtons Lettings were professional right from the start. Questions responded to promptly. I have no doubt they are the best in the business

Reviewed on 19/11/2020

Ashtons restored my faith in the Estate Agency profession

Reviewed on 18/11/2020

Louise was excellent, she was very friendly and efficient.

Reviewed on 15/11/2020

Richard did a great job in negotiating. Louise took over and has been an absolute star especially as what must be one of the most hardest sales ever. Dealing with Louise who is so patient and caring we held on. She deserves a medal - her customer service skills are fantastic and especially with Covid going on. Well done Louise!!

Reviewed on 14/11/2020

We always felt looked after, kept informed throughout and were glad we chose Ashtons.

Reviewed on 14/11/2020

All very helpful, supportive and down to earth.

Reviewed on 13/11/2020

Ashtons whole team at Harpenden are very professional at all times and helpful , all viewings were done by the team and i was updated weekly with access to the viewing comments .

Reviewed on 13/11/2020

We always had prompt response throughout the buying process which really helped especially as a first time buyer. Ashtons were the only estate agent who were always quick to respond on the phone/email! I also felt very comfortable with the agents because they were always honest and transparent throughout the entire process. Can't fault anything!
Every member of staff we dealt with in different branches were always very helpful and friendly.

Reviewed on 09/11/2020

Special mention to Maggie who was great!!
Thanks to JP, Nick and Greg for helping when things were going south!

Reviewed on 08/11/2020

Stacey, Nick & Greg were all brilliant

Reviewed on 08/11/2020

Richard Fossey and Louise Walker were excellent

Reviewed on 07/11/2020

I have nothing but praise for all the staff involved in the process of overseeing the smooth exit of our previous tenants, obtaining new tenants for us quickly and dealing with the paperwork, and some decorative work before overseeing their move in. We appreciate the difficult circumstances the team have been operating, and think that everyone did a great job working together to get the job done. Special thanks must go to Jamie Newsome Love, Sophie Pascoe, Chloe Burgess, Chloe Turner and Kirstie Willis who were all absolutely great! You can be very proud of them.

Reviewed on 04/11/2020

Both Liam & Louise were excellent especially during a tough period to complete on a property sale.

Reviewed on 04/11/2020

Both Liam & Louise were very helpful

Reviewed on 03/11/2020

We personally had a painful process due to HTB, however the Ashtons team made it so much better. Verity was great and tried to look for various ways to get our sale in sooner so that we could move in. Really personable and professional service.

Reviewed on 02/11/2020

Ashtons met and exceeded my expectations. I love the property we have completed on and I doubt I will be selling it any time soon. However, if I do sell in the future, it will only be through Ashtons. A special thanks to Sam Ward who has been nothing short of amazing! The entire team that I have dealt with
are a credit to Ashtons.

Reviewed on 30/10/2020

Very impressed with Sam and Tom from the buying and letting side, professional, responsive and helpful, thank you both

Reviewed on 30/10/2020

I dealt with Tracie Phillips of the Sales Management Team. I cannot praise her highly enough. She was professional throughout and in my opinion is a great asset to your company.

Reviewed on 29/10/2020

Full marks to Ashtons who have been excellent throughout and full marks to Andrew and Tracie whose professionalism and calm demeanour throughout is a credit to the company.

Reviewed on 28/10/2020

We purchased our property through Ashtons 15 years ago. As a result of the excellent service received at that time, we returned for the sale this year. Extremely efficient professional friendly helpful and courteous service by Tom and Sam

Reviewed on 28/10/2020

We were lucky to have Verity as our point of contact. I really appreciated that we could contact her any time and her response was always almost immediate which is above and beyond what you would usually expect.

Reviewed on 27/10/2020

I've been very happy with the property management team - I've had to call up a number of times due to a few initial issues with the flat, but they always deal with the issues quickly and keep me informed of progress

Reviewed on 21/10/2020

Louise, Louise, Louise. She has the patience of a saint when dealing with difficult people (like me)

Reviewed on 21/10/2020

Stacey Gorham was very helpful throughout the process.

Reviewed on 20/10/2020

Yes, Ashtons where defiantly the best estate agents I dealt with and I would wholeheartedly recommend them.
Louise Walker was a star. She really took an interest in our sale and followed up with us, the sellers and the solicitors throughout the process to ensure things ran smoothly.

Reviewed on 18/10/2020

Jennie was very supportive and helpful. Louise was likewise and very diligent and proactive

Reviewed on 16/10/2020

Have dealt with a number of estate agents, Ashtons new homes team were by far the most efficient, organised and friendly team I’ve dealt with.
Verity and team were extremely understanding and helpful all the way through
the process. Can’t thank them enough.

Reviewed on 16/10/2020

Professional and friendly service, stress free.

Reviewed on 15/10/2020

Ashtons were the best agent we dealt with while looking for a property due to their prompt responses and being helpful and professional.
Verity is always professional, helpful and friendly. We definitely felt that Verity went the extra mile to help the process run as smoothly as possible.
We also met several other members of the Ashtons team at property viewings and they were also always friendly and helpful.

Reviewed on 15/10/2020

Jennie & Louise were both excellent, efficient, organised and reliable. Ashtons were certainly the most professional agents.

Reviewed on 10/10/2020

In recognition of your team dedication and your professionalism, I would like to write to say a big “Thank You!” to you and your team.

My family has just arrived St. Albans and settled down into our new home, and we are extreme happy with the condition of the house and quality of your services.

Leasing a property can be a tedious process, and leasing from abroad makes it even more challenging. But thanks with the supports and quick responses from your team, and the user friendly “Ashtons St Albans Letting Portal” on the internet. We were able to follow the simple steps to submit our supporting documents, and signed the contract, while tracking the status progress transparently on-line and in real time. Plus, the help from your team to communicate and follow up with the Landlord regarding the inventory & check-in reported has ensured the condition of the house is up to standard.

I found the whole leasing process went as smooth as silk and Ashtons professional service has taken many worries off my shoulders. I would definitely recommend Ashtons Estate Agent, St Albans to my friends in both UK & abroad. Wishes you and your team stay healthy and looks forward to meeting you soon.

Reviewed on 08/10/2020

I found it all very satisfactory. I was always kept up to date about viewers and their comments via My Ashtons and informed by email when these had been uploaded. Taylor was very willing to take on board a couple of suggestions I made, and the ladies who showed potential buyers were very pleasant and well prepared. I shan’t hesitate to use Ashtons in the future.

Reviewed on 08/10/2020

All great people.
The online feedback system showing who has booked viewings and their feedback was amazing -- totally addictive .

Reviewed on 06/10/2020

All of the team were excellent in both Redbourn and Harpenden.

Reviewed on 05/10/2020

Tom Ebrell was our primary point of contact and was very thorough and professional in taking full details, formulating a strategy and communicating regularly.

Reviewed on 02/10/2020

A thoroughly professional agency with knowledgeable and friendly agents. I dealt with Adriana, Emily and Verity during my property purchase.
The entire team was excellent and very professional.

Reviewed on 01/10/2020

Sam and Greg were fantastic

Reviewed on 25/09/2020

Louise was very helpful and sympathetic to our sale situation and was always professional.

Reviewed on 25/09/2020

Harpenden office was excellent from start to finish.

JP & Stacey were both incredible.

Reviewed on 24/09/2020

I have had the most contact with Louise Walker during this transaction and she has been absolutely excellent - very professional, understanding and reassuring.

She is a pleasure to speak with and an absolute asset to Ashtons.

Reviewed on 24/09/2020

JP & Tracie were both excellent.

A strong team, felt comfortable with their advice and assistance.

Reviewed on 22/09/2020

Out of all the estate agents I have dealt with in St Albans Ashtons have been the best.
Particular thanks to Liam Partridge who went over and above during lockdown to keep me informed and updated and managed to negotiate a great sales price for the property.
And also to Louise Walker who managed to handle what was at points a difficult conveyancing and keep everything on track for a exchange.

Reviewed on 21/09/2020

Verity was very attentive, kept momentum throughout and made sure we knew what was happening. When we requested a viewing at the start of the process, the team were very good at accommodating a same day appointment (I’m sure at their own person detriment) which ultimately led to the offer.

Reviewed on 21/09/2020

I was very impressed with the speed of action to get things fixed by property management.

Reviewed on 19/09/2020

I was made to feel like I was their only client, and my questions answered promptly. Having Louise available to narrow the communication gap between seller and buyer was invaluable and made the process quicker and easy.

Reviewed on 18/09/2020

Extremely happy with the service Tracie provided. It is often the case when purchasing a property that you feel as though the estate agent is on the side of the vendor, however with Tracie, every query I put to her she would do her best to come back with an answer as soon as possible. In negotiating the purchase price following the results of the survey she listened to the points I wanted to negotiate on and put them forward to the vendor. I felt reassured that she had my back and wasn’t just on the side of the vendor.
Tracie’s manner was always friendly and professional and it never felt like any was too much for her to look into.

Reviewed on 17/09/2020

Louise has been very helpful, keeping us informed all the way through.

Reviewed on 17/09/2020

Ashtons had a difficult few months working through the Pandemic, but managed to continue with a professional and courteous service. Well done. Tracie has been amazing. She is an asset to Ashtons.

Reviewed on 17/09/2020

Certainly one of the best, we have bought and sold through Ashton Redbourn and they have professional and supportive throughout. Tracie has been amazing and would not have our sale without her.

Reviewed on 16/09/2020

I have had dealings with Verity, Emily and another lady (whose name I have forgotten - sorry!!). All were delightful - friendly, knowledgeable, responsive and helpful. They definitely took the stress out of the whole process.

Reviewed on 15/09/2020

Greg at the Harpenden branch has been great!

Reviewed on 15/09/2020

Sam Ward is fantastic, he is a real asset to Ashtons. Sam was in constant contact to keep us updated on the progress of the sale whilst dealing with a difficult vendor.

Reviewed on 14/09/2020

John and the team were great, keeping us informed all the way in our sale. We would definitely recommend you choosing Ashtons to buy/sell your property. Thanks again.

Reviewed on 14/09/2020

You guys have been the best estate agents I have dealt with in the UK. Keep up the great work. Sam W. supported us through the process phenomenally well. I believe Gail helped us get the offer over the line. Everyone we spoke to has been supportive.

Reviewed on 14/09/2020

Liam Partridge and Louise Walker have been golden. Its been a long journey and both have been superb.

Reviewed on 14/09/2020

Tracie and Robert have been great throughout. The benefit of a sales progressor can not be understated. One that is experienced and tenacious is essential and Tracie certainly is this.

Robert stepped in while Tracie was away and I am grateful for this continuity, it really helps to deal with someone who already knows the case.

Reviewed on 14/09/2020

I only dealt with Ashtons for purchasing a property on this occasion, but in comparison to others I have contacted previously, they were definitely the best.

Reviewed on 13/09/2020

Yes Ashtons were the best estate agent I've been dealing with since I've arrived in the UK. Extremely Professional and supportive. I have really appreciated the attention to details.

Reviewed on 11/09/2020

Tom, Steven and Sam have all been excellent and gave me confidence all the way through the process.
I thought the end process with a dedicated person (Sam) speaking and chasing solicitors on our chains behalf was excellent, with previous house sale experiences I have not had that and it makes such a difference.

Reviewed on 11/09/2020

Property Management are always there for me. You guys and girls rock. Most impressed.

Reviewed on 10/09/2020

Post offer, Louise Walker has been fantastic. Her communication, focus on customer service and determination to help progress the purchasing process has all been first class. She is a real asset to your business.

Reviewed on 09/09/2020

I literally have no complaints at all. There were loads of complications throughout my selling process but none of them were Ashtons fault. I dealt with a number of people and they were all extremely professional and I felt they were being honest and genuinely were interested in what was best for me. I have to of course mention one individual in particular. Tracie Phillips has been absolutely outstanding. I think I have spoken to her every day for the best part of a year and she has always been happy and friendly and helpful. I couldn’t have done this without her I would have given up 6 months ago. She has kept me going and, as pleased as I am that I have finally exchanged, I will miss speaking to her. Thank you so much Tracie for getting this over the line.

Reviewed on 08/09/2020

I would just like to congratulate Karl Judd on the quality, professionalism and friendliness of his staff - particularly Louise Walker and Liam Partridge. Both have been outstanding in helping us through two years of complications and difficulties which have been topped off by Covid 19. Thank you.

Reviewed on 08/09/2020

Redbourn sale team were all positive. Easy to get hold of, professional and up front about the whole process

Reviewed on 28/08/2020

I just want to send you A MASSIVE thank you for the incredibly, speedy proactive way you [Jamie] assisted me with finding the perfect home. Your skill at understanding your clients needs is remarkable.

Reviewed on 27/08/2020

Excellent service, particularly with the assistance and knowledge of Jamie Newson-Love.

Reviewed on 26/08/2020

I found Ashtons offered a great service, plenty of communication, always polite and listened to what we wanted, there was accessibility to all the team whom we found to be very professional.

Reviewed on 25/08/2020

Tracie is so lovely. You feel like you're dealing with a friend and that's a big plus when going through a buying process.

Reviewed on 21/08/2020

Always a professional service from suggesting an appropriate price to keeping up the pressure on solicitors as we got closer to exchange and completion. They were so good so we sold another property with them simultaneously.

Reviewed on 20/08/2020

Sam was amazing, there to help and advise on all aspects of my sale. Very professional. Nice guy!

Reviewed on 19/08/2020

Louise Walker at Ashtons is the best person I have dealt with. Louse has worked hard to build a relationship with me and keep me informed. Louise has chased the chain to get us to exchange. Tremendous effort. Louise is a credit to Ashtons and I have already told loads of St Albans friends how great she was.

Reviewed on 17/08/2020

By far the best estate agents in town. A special mention must go to Sam Ward who persevered through a difficult exchange process

Reviewed on 13/08/2020

Tom and Sophie provide excellent customer service

Reviewed on 11/08/2020

Louise was very hard working, enthusiastic and positive. Richard's support was excellent. The sales strategy and marketing recommended by him, delivered excellent fast results. We are delighted.

Reviewed on 10/08/2020

Property Management were warm, friendly, good one to one exchanges, quick yet focussed and thorough.

Reviewed on 07/08/2020

Ashtons are very professional. They offer a personalised service. We found everyone honest and reliable. Staff are always contactable and go the extra mile.

Reviewed on 03/08/2020

Louise in particular was amazing, attention to detail, customer service, people skills..... faultless!

Reviewed on 31/07/2020

Ashtons were very helpful in getting our completion pushed through.

Reviewed on 30/07/2020

Tracie was brilliant helping to iron out our buyers niggles.

Reviewed on 29/07/2020

Professional, efficient & supportive

Reviewed on 28/07/2020

The St Albans office were very nice and professional at all times

Reviewed on 27/07/2020

A big thank you to Richard and to Louise, to sell the house in a week was very impressive and Louise has been a helpful "listening ear" when I've needed to "vent"!!

Reviewed on 25/07/2020

Andrew & Cathy were very friendly, helpful and professional. Louise was outstanding in terms of her customer care! She tried so hard to reduce our stress levels.

Reviewed on 22/07/2020

The whole WGC team helped us through our long sale process, Sam Ward supported and kept us up to date with progress on the sale which eventually paid off - thank you!

Reviewed on 21/07/2020

Stephen, Verity, Carrie, Emily & Jonathan were all absolutely excellent!

From a friendly & professional introduction from Stephen who went through a range of properties, how Ashton's work etc, to Carrie whose patience & friendly manner during my viewings measuring etc was so appreciated, to Jonathan & Emily helping to kindly facilitate viewings & getting my keys to my fabulous flat on moving day & lastly to Verity who was just amazing, professional & so helpful - she seemed to sort things before they even came up! I hope I've not left anyone out. Your entire team in Welwyn Garden City were FAB. Thank you for your professional & friendly service - such a treat after dealing with other agents who definitely don't come close!

Reviewed on 21/07/2020

I would like to highlight how friendly and professional Andrew Gibbons has been over the last year. Nothing ever seemed to be too much trouble and he tackled the various tricky situations along the way very efficiently. He was a pleasure to deal and I really appreciated his calm approach. I also found all other members of staff I dealt with to be friendly and helpful.

Reviewed on 21/07/2020

Tony came and valued my house and kept in up to date with what was going on. He was always pleasant and understood that I had no idea what I was actually doing. Sam then took over, again was patient, explained things so I understood and after an awful long time and a lot of hassle though no fault of his we finally exchanged.
I wouldn't say it was easy but with both Tony and Sam on my side I got through it and I'm now about to move into my new home.

Reviewed on 20/07/2020

Louise Walker was very hard working and caring

Reviewed on 20/07/2020

Sam Ward has been excellent as is a credit to the team

Reviewed on 07/07/2020

Liam and Louise were both excellent - professional, knowledgeable and supportive.

Reviewed on 05/07/2020

All staff were professional especially in these difficult times.

Reviewed on 03/07/2020

Sam went over and above on this sale, helping me the purchaser. Can't rate him

Reviewed on 01/07/2020

Sam Ward's assistance was of particular note and always very helpful in moving the transaction forward.

Reviewed on 30/06/2020

A huge thank you to Ashtons! All staff members at Ashtons Redbourn were polite, helpful and efficient from the very beginning, all the way through to completion. We were kept up to date with the process every step of the way and they were extremely supportive, even through COVID-19. We would highly recommend Ashtons to anyone that is looking to buy or sell their property!

Reviewed on 28/06/2020

All the staff were very helpful, and we were very much kept in touch with the viewings and feedback. In the current Covid 19 lockdown they went that extra mile to keep the process moving to a very satisfactory conclusion.

Reviewed on 26/06/2020

Louise Walker was brilliant, very proactive and a great communicator. She really helped keep the process moving. Thank you Louise!

Reviewed on 23/06/2020

Ashtons have been fantastic throughout. Without a doubt the best estate agents I have ever used. Communication has been first class and everyone has been charming, friendly and professional. Special praise and thanks to Alix, Liam and Louise, all of whom have been wonderful.

Reviewed on 20/06/2020

I just wanted to thank you both [Stacey & Greg] very much indeed for all your care, helpfulness and reassurance. You were both outstanding in your professionalism as well as being friendly and approachable.

I felt very well supported and guided through the whole process. It all took a long time but was actually quite straight forward. It was just the end bit that it was all a bit dramatic!

Please accept my grateful thanks and good wishes as you restart your business now after lockdown.

Reviewed on 17/06/2020

Very happy with Ashtons and delighted with the outcome in very difficult circumstances. JP was enthusiastic and easy to deal with but also did not overvalue or blag his way to win the business. We trusted him and he delivered a pre-marketing sale at our asking price despite the Lockdown challenges and huge change in market sentiment.

Reviewed on 17/06/2020

I am very pleased with Sam Ward during this entire process. He was always available to respond to my queries even during the difficult pandemic time when most of the people were under lockdown.

Reviewed on 15/06/2020

We have found Jamie Newson-Love very professional and helpful with all aspects of Lettings.

Reviewed on 11/06/2020

Kirstie was excellent. She was in constant communication with us even on the weekend which we didn’t expect and went out of her way to make sure our problem was dealt with quickly. The contractor was in and out within minutes and fixed the garage door making me feel silly as I thought there was a much bigger problem. Really happy with both their work.

Reviewed on 09/06/2020

I've had to use Ashtons [Property Management] 3 - 4 times for various issues with the house and each time we've had everything resolved promptly and efficiently.

Reviewed on 07/06/2020

Cloe was very swift, helpful and friendly.

Reviewed on 03/06/2020

Very helpful and friendly.

Reviewed on 01/06/2020

Dealing with Louise Walker was a pleasure.

Reviewed on 30/05/2020

All very efficient & very human! Only the best work (or have worked) for Ashtons!

Reviewed on 28/05/2020

Availability of viewing slots were a challenge. I wouldn't have purchased the property had Alix not been able to squeeze a slot in for my contractor friend to look around (thanks Alix)! Was very last minute and I really appreciated her responsiveness in helping me get that scheduled.

Reviewed on 26/05/2020

I can't recommend them enough, Liam and Louise are absolutely brilliant, they provided a truly professional service and both are so lovely and personable. Their constant communication meant I always knew what was happening, especially in the strange times we are going through with lockdown. I really can't thank them enough.

Reviewed on 21/05/2020

Just wanted to say that I'm very happy that Chris Haws is now back at Ashtons. In fact, he has managed to re-let my flat in record time so I'm very pleased…In fact, I'd like to bring a bottle of Champagne into the office for him as a thank you, he deserves it!

Reviewed on 18/05/2020

Lovely staff on the phone, very efficient, great interaction and the lady (Miriam) showing us around was brilliant at keeping us all safe, following Covid protocol, and was good fun as well as being professional. Thank you! Exceptional work guys, well done!

Reviewed on 18/05/2020

Kirstie at Ashton’s is great. She remembered that I'd emailed her a few weeks ago about our dishwasher that wasn’t working. She got in touch to let me know that it was now safe for work to be carried out in the flat (Coronavirus measures) & asked if I’d like to book the job in. I was so pleased and grateful. The contractor Lee, came & was so quick and efficient and stuck to the safe distancing whilst in our home.

Reviewed on 15/05/2020

Fantastic service from everyone - Liam, Steve, Sam & Josie. A massive thank you to Louise Walker who is the nicest, most thorough and best sales progressor ever! We completely owe the sale and purchase to her. She has gone above and beyond. She is a true professional.

Reviewed on 28/04/2020

I am extremely happy to get my first tenant through Ashtons during this pandemic period. They have been very helpful, resourceful and professional.

Reviewed on 27/04/2020

Ashtons staff who we have been dealing with us have worked very hard during Covid 19.

Reviewed on 04/04/2020

Kevin and Sam were both brilliant!

Reviewed on 02/04/2020

Emily was really helpful over and beyond what one often expects. I would recommend her every time.

Reviewed on 30/03/2020

On the ball, really friendly and helpful, and genuinely care. You feel like a person that matters, not just a source of revenue as is so common with companies these days.

Reviewed on 28/03/2020

The team at Ashtons are second to none. Andrew was both extremely helpful and knowledgeable. Special mention has to go to Tracie Philips who consistently went above and beyond both in terms of managing a stressful situation (and often defusing it) with good humour, insight and consideration, and her thoughtfulness about how best to keep the process on track - I really couldn't say enough good things about Tracie and how positive it was to work
with her.

Reviewed on 26/03/2020

Great service throughout from the initial valuation where Tony was very informative on the selling process, to ongoing support during the conveyance process where Sam was extremely responsive and helpful, especially when we lost our original sale and when we had to negotiate a tricky completion date. I would not hesitate to recommend Ashtons to friends and family. Thank you!

Reviewed on 24/03/2020

All the team have been extremely professional, helpful and friendly but I must individually thank Tracie who has managed a tricky few months with incredible patience; always on hand to explain, give reassurance and provide a sensible dialogue between vendor and buyer. Honestly cannot thank her enough.

Reviewed on 22/03/2020

Chloe Burgess has been very helpful with all the paperwork and answered all my queries.

Reviewed on 20/03/2020

Nicola was very enthusiastic - more so than other agents. She seemed very positive about renting my property.

Reviewed on 18/03/2020

Ashtons were very pleasant and helpful. They kept us well informed.

Reviewed on 16/03/2020

I would like to thank Jennie, she was great, very friendly and helpful. Thanks to Jon-Paul for his advice and also James Plumb to start us off.

Reviewed on 14/03/2020

Louise Walker was excellent throughout. She was positive, friendly and kept us up to date.

Reviewed on 12/03/2020

Richard Fossey and Louise Walker both provided a perfect, most excellent service. All were outstanding.

Reviewed on 10/03/2020

Ashtons were the best agent we dealt with. An online agent we spoke to valued the house at £70k less than Ashtons. We achieved Ashtons' price.

Reviewed on 08/03/2020

Ashtons were miles ahead of the other agent. All staff were courteous and professional.

Reviewed on 06/03/2020

Ashtons are by far the best agent I have dealt with in my 23 years as a property investor, developer and Buy to Let. On the last two sales, I have been dealing with Kevin, Tony, Sam and occasionally Stephen. Always extremely professional,
extremely knowledgeable and head and shoulders above the competition.

Reviewed on 04/03/2020

Kirstie Willis was extremely helpful and communicative throughout the process. I was really appreciative of her support and diligence.

Reviewed on 02/03/2020

Ashtons were incredibly welcoming and helpful throughout the entire process. As first-time buyers, we were unsure of the process as a whole but Ashtons were patient, responsive and helpful.

Reviewed on 29/02/2020

Louise was great. Very helpful, organised and professional. She was always happy to chat and ease my concerns! Thank you.

Reviewed on 27/02/2020

Ashtons were very professional and approachable.

Reviewed on 25/02/2020

Sam Ward was very helpful and kept things moving and updated my without being chased.

Reviewed on 23/02/2020

This was my first property purchase and Ashtons were great. Louise Harrod was very helpful, so lovely and kept me updated throughout the process.

Reviewed on 21/02/2020

Stacey has been excellent at keeping us up to date on the sales process, extremely proactive and kept all parties on track. We are very thankful for all she has done.

Reviewed on 19/02/2020

Ashtons were very focused and professional during a hard, long grind.

Reviewed on 17/02/2020

All the team have been amazing. Super professional and giving all attention to our needs to address them in the best possible way. Special thanks to Jamie for getting us the house we loved!

Reviewed on 15/02/2020

Louise Walker has been meticulous at keeping me informed during the purchase proceedings and liaising with my solicitor.

Reviewed on 13/02/2020

Sam Ward is amazing. A credit to the company. He was so helpful to us. He went above and beyond for us. He was always so positive and kept me informed about everything. If it wasn't for his persistence, we would still be waiting to exchange.

Reviewed on 11/02/2020

Ashtons were outstanding, professional and supportive at all times. I would like to thank John, Steve, Sam and especially Tom who never gave up and had enthusiasm throughout. Everything was spot on.

Reviewed on 09/02/2020

Viewing agents were, without fail, excellent; always polite, never late, friendly and accurate.

Reviewed on 07/02/2020

Stacey Gorham was faultless in her persistence in chasing up on enquiries and very helpful throughout. Kept us calm when things were getting delayed higher up the chain.

Reviewed on 05/02/2020

A pleasure to deal with. Knowledgeable, helpful, professional, reliable (they phone and do what they say they are going to do), patient, always courteous.

Reviewed on 03/02/2020

We used Ashtons as we bought our house through you and had such a good experience that when we needed to rent, we didn't look anywhere else. The service is refreshingly good. Jamie in particular was brilliant.

Reviewed on 31/01/2020

Accurate valuation, supportive and friendly.

Reviewed on 29/01/2020

Louise has been brilliant with weekly updates and making sure thing kept moving. Liam really knew his market - we were so impressed!

Reviewed on 27/01/2020

We thought Louise was brilliant.

Reviewed on 25/01/2020

Ashtons' advertising is exceptional and feedback is the same. Staff are always helpful.

Reviewed on 23/01/2020

Ashtons were a darn sight better than the agents selling for me. All were very helpful during the whole process.

Reviewed on 21/01/2020

Excellent communication from both Kirstie Willis and Sophie Pascoe throughout.

Reviewed on 19/01/2020

Huge thank you to Kirstie and the team for all you have done for me over the last few years. This is not a goodbye as I will come back to Ashtons when I am ready to move on.

Reviewed on 17/01/2020

Stacey was incredible, she stood out well above anyone else in a chain of 6! If it wasn't for her, we would have never moved.

Reviewed on 15/01/2020

Many thanks to Greg McCann and Stacey Gorham for their excellent service and support.

Reviewed on 13/01/2020

When we originally requested a market valuation, we found other local estate agents too abrupt, which was why when we wanted to sell, we only asked Ashtons.

Reviewed on 11/01/2020

Sam Ward is excellent to work with and a credit to the company.

Reviewed on 09/01/2020

My first contact and the agent who I made my offer through was Stephen Fisher, who was incredibly helpful and supportive, giving me guidance and advice. He even kept me updated on his day off. I cannot thank him enough or praise him highly enough. A true gentleman with excellent customer service skills. Sam has been responsible for the sale of the property and has been most helpful throughout the whole process. Regularly keeping me informed and up to date with proceedings. Sam eased my stress levels,

Reviewed on 07/01/2020

Stacey has been the most fantastic person and dealt with us so we're always in contact. Always polite and goes well out of her way for superb customer service.

Reviewed on 05/01/2020

Ashtons by far are the best estate agent I have come across. Excellent service, first class throughout the process, prompt in responding to calls, queries, etc. The level of service is beyond anything I have experienced. The Welwyn Garden City office is simply amazing with a special mention for Sam Ward.

Reviewed on 03/01/2020

We rate Sam 10/10 - he has been amazing, kept us in the loop at all times and I felt was honest with us, yet not panicking us when things were not progressing as quickly as we hoped. He has a lovely manner and we would definitely recommend using Ashtons based on his professionalism and friendliness. Without sounding cheesy, he went the extra mile.

Reviewed on 27/12/2019

Extremely helpful, polite and professional.

Reviewed on 23/12/2019

Jennie Tizard and Stacey Gorham are absolute stars! And I was very impressed by Jon-Paul Brampton's market knowledge.

Reviewed on 21/12/2019

Everyone we dealt with was friendly and cooperative and responded quickly to our emails.

Reviewed on 19/12/2019

We cannot praise highly enough the help and support given to us by Sam. He went out of his remit to ensure we sold the house.

Reviewed on 17/12/2019

Liam and the team at St Albans were great. Louise was brilliant, she kept the sale on track and updated us regularly.

Reviewed on 15/12/2019

The whole team have been brilliant, notably Stephen, Kevin and Sam. Splendid.

Reviewed on 13/12/2019

Ashtons are the most professional and well organised agents I've come across. It was a very positive experience - Steve negotiated hard against us as buyers, Louise was very polite and professional in the face of trying circumstances with our buyers.

Reviewed on 11/12/2019

Nick was always contactable and in touch regularly. Sound advice (and encouragement!). Stacey was exceptional! All office staff booking appointments were first class.

Reviewed on 09/12/2019

Stacey was great, really helpful and always on the case.

Reviewed on 07/12/2019

JP did a great job. Ably supported by his colleagues.

Reviewed on 05/12/2019

Tony Ryan and Sam Ward were both helpful and professional. Tony's advice at the outset was knowledgeable and valuable and Sam's attention to detail
throughout the process was always helpful, efficient and reassuring.

Reviewed on 03/12/2019

Stacey and Taylor were both excellent when we dealt with them.

Reviewed on 01/12/2019

Louise has been an absolute dream to work with, she was always well informed and supportive to getting the sale through. Her communication was fantastic and
she made the whole process a lot easier!

Reviewed on 29/11/2019

Louise was particularly understanding, sympathetic and helpful throughout.

Reviewed on 27/11/2019

The flowers that were given were a really nice touch - London agents are not doing this and I was very impressed. I absolutely love my new home which is my dream home!

Reviewed on 25/11/2019

Particularly liked the online tracking of feedback. Louise Walker was very proactive and supportive which made the process less stressful.

Reviewed on 23/11/2019

All of the staff were great. Tracie and Nick were outstanding.

Reviewed on 21/11/2019

Everything was excellent - Sam was particularly friendly and professional. I would highly recommend Ashtons.

Reviewed on 19/11/2019

I have not moved for over 25 years and found Ashtons very friendly and professional and felt at ease with the agents. I was more than happy with everything. I was kept up to date with all happenings in the sale and felt I could always contact the office any time. Stacy and JP were very helpful.

Reviewed on 17/11/2019

Ashtons have been the only estate agent I've ever been impressed with. Everyone I dealt with went above and beyond to help us. In what ended up being a tricky sale, Ashtons were fantastic. Louise in particular was brilliant and communication was always good.

Reviewed on 15/11/2019

All staff have been extremely professional and willing to listen when I have been under stress.

Reviewed on 13/11/2019

Steve was great to deal with initially and there after, Louise was fantastic throughout the purchase process, chasing daily and keeping us updated.

Reviewed on 11/11/2019

Ashtons were reliable and clear with communication throughout. Liam and Louise facilitated the sale well.

Reviewed on 09/11/2019

Very professional and helpful all the way from my offer on the property being accepted through to completion. Kept up to date on developments quite regularly too.

Reviewed on 07/11/2019

I have bought from several estate agents in St Albans and would say the service from Ashtons was one of the best in town. Absolutely loved Miriam who showed us round, she made us feel completely at east and so comfortable. A real asset to Ashtons.

Reviewed on 05/11/2019

Ashtons follow up service was excellent with Stacey shining through.

Reviewed on 05/11/2019

I was talking to my wife this week about how pleased we were to deal with you guys in Ashtons. I now understand why you have the biggest share in the market around hers, it is your customer service.

Reviewed on 03/11/2019

Ashtons lived up to their promise. Thanks to Greg for his knowledge and keeping on our case and Nick for stepping in on delicate situation.

Reviewed on 01/11/2019

Ashtons were definitely much better than the estate agents who sold my house. Communication much better and much more professional attitude all round. Louise was excellent - great empathy and great communicator.

Reviewed on 30/10/2019

Richard Fossey was good at negotiating best sales price. Louise was good at chasing our very difficult buyer's solicitor.

Reviewed on 28/10/2019

Jennie Tizard and Stacey Gorham are a credit to the profession and have renewed my faith in estate agents. These two have gone above and beyond to guarantee the purchase went through.

Reviewed on 26/10/2019

Found all the staff friendly, helpful and fast responding in the process. Special thanks to Sophie who has gone out of her way to answer our questions.

Reviewed on 24/10/2019

Super service!

Reviewed on 22/10/2019

Good communication throughout. Tony and Sam provided an excellent professional service and maintained agreed contact/communication.

Reviewed on 20/10/2019

Tom was friendly and helped to market the house. Stephen was always on hand in the office to speak to if needed any updates, advice, etc. Sam dealt with the exchange/completion and was helpful in what felt like a long process securing the deal.

Reviewed on 18/10/2019

Very impressed with Louise' work. She is very good.

Reviewed on 16/10/2019

Ashtons provide truly excellent service, I have no need to test out other agencies. They have a perfectly pitched service. All staff at WGC are top notch in the way they work and the well attuned customer service they offer to their clients - in particular Kevin Wormald and Sam Ward who creatively managed the whole moving process.

Reviewed on 14/10/2019

Verity remained on my case throughout the whole process and was very flexible and available.

Reviewed on 12/10/2019

All very friendly and always called back if not immediately available. There was nothing that I could fault.

Reviewed on 10/10/2019

It's great that Ashtons are available over the weekends, it really helped in the process of buying the house.

Reviewed on 10/10/2019

Robert Ash and Tracie Phillips were excellent. Very professional, responsive and hardworking. We always knew what was happening in the sale process and they were reassuring and helpful at all times. Very grateful to them both.

Reviewed on 08/10/2019

Nick was spot on with pricing. Tracie really friendly and kept us updated. Thank you Robert for your persistence it getting this over the line. Thank you to all at Ashtons, I suspect if we were dealing with anyone else we would still be
no further forward.

Reviewed on 06/10/2019

Sam was excellent throughout. Always returned calls and negotiated well for us.

Reviewed on 04/10/2019

Ashtons were the best estate agent I dealt with. It was all good, very satisfied. Nick was excellent, I had total confidence in him. Tracie was also great too.

Reviewed on 02/10/2019

Ashtons were polite, accommodating and bent over backwards, especially Tracie Phillips. Excellent individual care.

Reviewed on 30/09/2019

All in all, a great team who really put across they cared about our purchase, The office was very calm which could only be achieved by years of experience. We felt at ease from the start. Also a really good selection of properties that suited us.

Reviewed on 28/09/2019

John always gives balanced and objective advice, good service from Sam with regular updates. I would not look elsewhere.

Reviewed on 26/09/2019

Brilliant company with very professional individuals like Tracie, Nick and Rob. Great team.

Reviewed on 24/09/2019

Nick was straightforward and pleasant to deal with.

Reviewed on 22/09/2019

Sam Ward has been a great support and did a lot of the leg work to ensure our purchase went through as quickly as possible.

Reviewed on 20/09/2019

Ashtons were perfect! Very helpful and professional, especially Sophie Pascoe who kept us informed at every step through the whole process.

Reviewed on 18/09/2019

Jon-Paul and Jennie have been the ultimate dream. Always on top of emails and communication was outstanding.

Reviewed on 16/09/2019

Purchasing through Ashtons was a good experience. The staff are extremely professional and a pleasure to deal with.

Reviewed on 14/09/2019

Both Steven and Sam in the Welwyn Garden City office have been outstanding. They have gone above and beyond to help make this whole process easier and provided reassurance and advice throughout. We have been extremely impressed with their professionalism. Gemma was also excellent with viewings and very professional and knowledgeable.

Reviewed on 12/09/2019

Professional and extremely helpful service. Andrew, Robert and Tracie from the Redbourn branch were always polite and a pleasure to deal with. Thank you for finding us our new home. Would highly recommend using agency if you are house hunting.

Reviewed on 10/09/2019

John-Paul was the star of the show! Good advice and willingness to discuss.

Reviewed on 08/09/2019

We recently bought a house from Ashtons in Redbourn. Tracie and the team were friendly and always got back to us very quickly with any queries. A wonderful and efficient service. I was particularly touched by receiving a beautiful bouquet of flowers on the day we moved in into our new home! Thank you all very much.

Reviewed on 06/09/2019

From the beginning, Taylor Blanchard understood what this move meant for us, and made it his personal mission to ensure the very best for us in every aspect. He was over the moon with us when contracts exchanged and he showed great empathy in demonstrating what that meant for me and my family: a new chapter, a new beginning and a new life. I have nothing but the highest praise for his professionalism, moral support and competence. We were lucky to have met Taylor and felt none of this would have been possible without him.

Reviewed on 04/09/2019

Our property was unique and required careful marketing and customer handling skills. Throughout the process Robert’s team especially Tracie Phillips have been professional in all their dealings with me. They understood my situation and brought everything to a successful outcome. Many thanks them and everyone at Redbourn office.

Reviewed on 02/09/2019

Ashtons were the best estate agent I dealt with by far and I have sold quite a few in my time. From the first meeting to the last, all staff were amazing.

Reviewed on 31/08/2019

Ashtons were very good, professional and helpful.

Reviewed on 29/08/2019

Appreciate your honest, professional approach and lack of cheesy sales talk. Stacey stayed in touch well and was clear and helpful. JP was great, friendly and transparent with sales. Can't really fault you!

Reviewed on 27/08/2019

Tracie was very polite, friendly and communicated with us well.

Reviewed on 25/08/2019

Jon-Paul is always really helpful, honest and reassuring.

Reviewed on 23/08/2019

Robert was awesome! Tracie is amazing! Don’t change a thing!

Reviewed on 21/08/2019

Louise Walker was very resilient, great at communication and focused on getting things sorted. Thank you very much to her.

Reviewed on 19/08/2019

What I like about Ashtons is their professionalism: from the initial contact with Andrew Gibbons who valued the property, to the viewing guides who always locked the property and closed curtains etc as per the instructions, the online feedback portal which was very useful, to being always kept up to date by Tracie Phillips once an offer was made and all the way through to exchange/completion.

Reviewed on 17/08/2019

Exceptional forbearance over a long period, with Ashtons performing over 50 viewings until an offer was made, great work from Jayne there, with wonderful support from Liam, Sam, Steve, Josie, Claudia et al. Louise in progression had the patience of a saint, dealing with a sale following family separation. Tremendous integrity and professionalism.

Reviewed on 15/08/2019

Jon Paul has renewed my faith in estate agents, he has been superb throughout. Jules has provided excellent cover for him and been fantastic too.

Reviewed on 13/08/2019

Nothing is too much trouble. Ashtons were very attentive and responsive.

Reviewed on 11/08/2019

Liam as lead negotiator was courteous and professional, and realistic about valuation and achievable price. We were also impressed by reports of his generous and caring attitude when he lost a potential sale of friends’ house after doing all the marketing preparation because their marriage started to reconcile.
Louise had a long haul with us as people withdrew offers, delayed excessively and withheld information, but stayed calm, persistent and courteous throughout.

Reviewed on 09/08/2019

Despite countless emails and phone calls, Verity was always very patient, friendly and providing prompt response to our questions/queries.

Reviewed on 07/08/2019

I have experienced exceptional help from Ashtons in my search for a property. In particular, Jules Middleton arranged viewings at short notice where possible, sent me houses she thought I'd like and has given me all of the information I needed to give me confidence in my choices. I highly recommend Ashtons.

Reviewed on 05/08/2019

Verity was wonderful and helped us every step of the way. Couldn't have done it without her.

Reviewed on 03/08/2019

Everyone was very professional and a pleasure to deal with. Louise in particular worked tirelessly for us, demonstrating infinite patience and kept us fully informed throughout the entire process.

Reviewed on 01/08/2019

Professional, friendly and extremely helpful. Keep doing what you do best. Andrew and Tracie from Redbourn were amazing. Great asset! Real pleasure to do business with.

Reviewed on 29/07/2019

Ashtons were very helpful from the start. Verity was amazing and always there to help.

Reviewed on 27/07/2019

Very impressed with all aspects of the service provided, all individuals were friendly, professional and very helpful - and we needed help as this was our first venture into the house market for 26 years!!

Reviewed on 25/07/2019

Having used an online agent in the past that went terribly wrong, I wanted to deal with people again... John was brilliant from the start and walked me through the process. There was no pressure and he offered brilliant advice about the market. We were lucky to find a buyer so quickly and then Sam was absolutely amazing. He knew where everything was, was on top of everyone to make sure it was all running smoothly and kept me updated with everything. A pleasure to have chosen Ashtons. Also Amanda in Client Services was brilliant with the recommendations of solicitors and valuers. Thank you to all of you :)

Reviewed on 23/07/2019

Great support from Tracie and Cathy during the weeks leading to completion and from Amanda regarding removals and storage options.

Reviewed on 21/07/2019

Ashtons were great. They organised everything and helped all the way through to exchange of contracts. Sam Ward helped us tremendously. Anytime he was available and helped us with every query we had without fail.

Reviewed on 19/07/2019

Ashtons were very good when purchasing our home. Sam Ward was amazing and very knowledgeable. As well as Tony for quick responses when we first asked to view.

Reviewed on 17/07/2019

Ashtons were very helpful but not too pushy. They were very quick at responding to us with any questions we had. We dealt with Sam Ward throughout the purchase of our house and he went above and beyond to help us and kept us informed throughout.

Reviewed on 15/07/2019

Tracie was great. She kept cool and kept us informed.

Reviewed on 13/07/2019

JP was excellent with his valuation, advice and market knowledge. His negotiations on our purchase were honest and fair. Stacey has been incredible. She had a tough time pushing things along and not once failed to return a call or be completely honest. Nick was was also fantastic when he stepped in to help Stacey with our tricky purchasers. The communication within the office is excellent. Everyone seems to know exactly what's happening and I'll miss my daily calls with them! I have already recommended Ashtons and would do so again without hesitation. 10/10

Reviewed on 11/07/2019

All the team at Ashtons Redbourn were fantastic. From the moment Nick valued my property to completion with Tracie. They always kept me in the loop. Great value for money would highly recommend. Thank you for all your hard work.

Reviewed on 09/07/2019

Louise has been without exception excellent, she has kept us informed throughout the process, and always been quick and responsive to any questions we have had. She has gone above and beyond, even dropping by the house while we were away to make sure all was well, as the survey was done whilst we were away. As I am sure is often the case, we had a few challenges along the way, and I credit Louise that without her careful handling, we would not be in the position we are now. She has been a real credit to your business.

Reviewed on 07/07/2019

Steve Preston was very personable and professional. Louise Walker was also very personable and professional. Both excellent.

Reviewed on 05/07/2019

JP - legend! Nick - great too!

Reviewed on 03/07/2019

Tracie Phillips is an asset to the company. Her support and help throughout the process was invaluable.

Reviewed on 01/07/2019

Sam and Tom both did sterling work on our behalf - good communications being the key.

Reviewed on 29/06/2019

Ashtons were definitely the best. All staff are extremely friendly, knowledgeable and professional. They are a pleasure to know.

Reviewed on 27/06/2019

A big thank you to Tracie who has eased us through the last 4-5 months of final negotiation and a special mention and big thanks to Alison who has been with us on almost every one of our 29 viewings!! Thank you for bearing with us - it was always a pleasure to meet you. I always felt you knew exactly what we were looking for. Such a professional. What a great team!

Reviewed on 25/06/2019

Thanks for all your hard work in achieving the sale of our family home. You've no idea how often I wanted to throw in the towel because I wasn't sure I could go through with it - but knowing also that Richard would probably never work with me again if I did!
Louise has been spectacular in communicating with us and keeping us up to date, so big thank you Louise!
Also thank you to the team who worked so hard to get us the viewings so quickly. It was amazing and I feel very blessed.

Reviewed on 23/06/2019

I cannot fault service levels, Sam Ward was brilliant, diligent and responsive throughout. Lovely people.

Reviewed on 21/06/2019

Ashtons were the best. We feel that you couldn't improve on your excellent service. From our first phone call to completion, Ashtons have been faultless. Sold the house in one day, regular updates, polite and professional. We would highly recommend your services to other. Thank you.

Reviewed on 19/06/2019

I came to Ashtons with a view to renting as I wasn't aware I could buy being a fairly new business owner. It was only from their advice and guidance that I discovered I could and they pointed me in the right direction of suitable mortgage advisors, solicitors and everyone that has helped me in the process to buying my first home. Verity was particularly helpful in the reservation/entire buying process, Jane with her admin support and Alisha's patience and friendliness during various viewings/measuring up sessions were second to none. Thanks to the whole team - I am delighted to be a home owner and still can't quite believe it.

Reviewed on 17/06/2019

Thank you for all your hard work in getting my house sold! I really appreciate all the time and effort you put into it and it has been great to have such a professional, reliable team looking after things.

Reviewed on 15/06/2019

Jon-Paul was very good - easy to deal with, pragmatic and direct.

Reviewed on 13/06/2019

I just wanted to let you know how amazing Louise Walker has been during our house sale and purchase. She has gone above and beyond the call of duty during quite stressful transactions. She has always communicated, even when there has been no news to communicate, in order to keep us informed and up to date with any developments. This has far surpassed the service we have received from our own sales progresser. She is a credit to your company.

Reviewed on 11/06/2019

Louise was brilliant throughout and helped enormously keeping us informed of progress and helping push to exchange.

Reviewed on 09/06/2019

JP in particular has been amazing with both our sale and purchase. He really went the extra mile to help us find what we wanted and was patient and understanding throughout the process. We can't thank him enough. His professionalism and knowledge of the local market were really helpful and greatly appreciated.

Reviewed on 07/06/2019

Very good level of communication. Good to have dedicated contact and Sam was very helpful.

Reviewed on 05/06/2019

Ashtons were absolutely the best agent we have dealt with in 3 years of trying to sell our house in a difficult financial climate. Incredible and invaluable advice from both Steve Preston and Louise Walker. Without them, I'm sure our house sale would have fallen through.

Reviewed on 03/06/2019

From the outset, Ashtons were professional but friendly. Nick, Rob and Andrew were diligent and made sure every detail pre-sale was attended to. They were understanding of the difficult situation with the sale and made all feel at ease. Alison was sensitive to this too when showing people the property. Tracie was always very pleasant and enthusiastic when challenges presented themselves post offer and during the legal side of the sale. Would thoroughly recommend the team as whole. Faultless service throughout.

Reviewed on 01/06/2019

Friendly, helpful and very obliging. We appreciate the hard work and efforts of many staff members, including Taylor and David.

Reviewed on 31/05/2019

I wanted to say a big thank you to Tracie for all her support during my purchase. She has been a star and her personal approach was much appreciated.
Thanks to those who looked after me on the day of completion and the lovely flowers. That day was difficult due to the keys being released late along with other issues and Ashtons staff were just lovely, especially faced with a rather anxious me.
I cannot praise you all highly enough and feel Ashtons is a breath of fresh air when it comes to estate agents.
It’s been almost 2 weeks now and I am very happy, settled in nicely and the house looks lovely.

Reviewed on 29/05/2019

Thus far I have been very impressed at the level of professionalism of this company. The representative who showed me around was friendly, helpful, polite and efficient.

Reviewed on 27/05/2019

Jon-Paul was outstanding before and during, a refreshing breath of honest fresh air. Matter of fact, personable and excellent at explaining the changing market.

Reviewed on 25/05/2019

Very professional service and we were very satisfied with Ashtons - the best.

Reviewed on 23/05/2019

I am really happy with everyone I dealt with, especially Steven and Louise but also Jayne, Sam and Claudia - all very professional.

Reviewed on 21/05/2019

Ashtons were all very professional and quick to respond.Tracie was very friendly and helpful. Good to have a point of contact.

Reviewed on 19/05/2019

The service I received was exemplary. Very friendly and professional. I felt that Sam Ward went the extra mile.

Reviewed on 17/05/2019

Ashtons have been the best agent we have used. They were professional, friendly and Louise was fantastic from start to finish and would always go the extra mile. A big thank you to all the team for your help.

Reviewed on 15/05/2019

Ashtons were always very helpful. Sam Ward at Welwyn Garden City was extremely helpful and supportive in a difficult process.

Reviewed on 13/05/2019

Cloe has been tremendously helpful and methodical in providing support and assistance after my leased-out property incurred some damage. Cloe provided assistance with both the repair work and the insurance claim that followed. Thank you for your professionalism, Cloe!

Reviewed on 11/05/2019

Nicola was fab. The staff were helpful and went above and beyond to help with the sale.

Reviewed on 09/05/2019

Ashtons were excellent throughout. I am highly satisfied. All helpful, polite and very professional.

Reviewed on 07/05/2019

Smooth process with support. Always answer the phone and easy to get hold of - good communication. Honest and professional.

Reviewed on 05/05/2019

I used Ashtons to find a rented property with a tight deadline and my experience with them was very positive. I was kept well-informed and any queries were satisfactorily dealt. Special thanks to Ben who was a very helpful, knowledgeable, friendly and honest estate agent and worked extremely hard to push the deal over the line.

Reviewed on 03/05/2019

All the team at Ashtons were very kind, helpful and collaborative throughout the process. The card signed by the team that followed the purchase was a very nice touch. The bubbles were greatly appreciated too.

Reviewed on 01/05/2019

Ashtons were quick and efficient. From the point of sale to completion, the all round support provided by Sam Ward was excellent.

Reviewed on 29/04/2019

I only purchased through Ashtons but the service I received was exceptional. I found Louise Walker to be most helpful and patient.

Reviewed on 27/04/2019

Ashtons has been very productive with viewings and introducing potential buyers to our property. The property was under offer in a short while after been marketed by them but once under offer it took a while until completion. Louise, from after sales was excellent at keeping us updated regularly and following through our requests. We would like to thank Ashtons for their professional approach.

Reviewed on 25/04/2019

Ashtons were head and shoulders better than other agents I have dealt with. They couldn't do enough to help me. Tony, Sam and actually the entire Welwyn team have been incredible throughout the whole process. Incredibly supportive and clear from start to finish and I couldn't recommend them highly enough :) Thank you!

Reviewed on 23/04/2019

I want to thank Chris Haws of the Welwyn Garden City Branch of Ashtons for his customer care and his professionalism, he found us a fantastic property at short notice and I would highly recommend to anyone to use Ashtons of Welwyn Garden City.

Reviewed on 21/04/2019

Ashtons have always offered us a fantastic service. We really appreciate Chris Haws for his relentless pursuit in a finding us a home. He is very friendly, helpful and honest. The property management team have looked after us since and are very efficient when it comes to resolving issues. All members of staff that we have liaised with have excelled in their role.

Reviewed on 19/04/2019

Everyone has been extremely helpful and supportive throughout the sales process. Special mention to Tracie who has been amazing.

Reviewed on 17/04/2019

Very pleased with service especially from Sam who was excellent! Very impressed especially with Sam who was excellent!

Reviewed on 15/04/2019

We had a very positive experience selling our house through Ashtons with Nick's and Robert's help. We were particularly impressed with their after sales service which was very thorough. We would recommend Ashtons to other people.

Reviewed on 13/04/2019

Tracie was very tenacious throughout and great communication. She chased the whole chain, probably wouldn't have worked without her.

Reviewed on 11/04/2019

This is our first let with Ashtons. It has been a great start, end-to-end. Ben Beechey and Clair Curson have been extraordinary. Very helpful! Thank you!

Reviewed on 09/04/2019

Louise was fantastic - friendly, proactive, organised and quick to respond to queries. She kept us regularly updated throughout the whole process and advised us as to when we could expect the next update, so we never felt left in limbo.

Reviewed on 07/04/2019

Everyone who we spoke to at Ashton’s was very helpful and friendly. In particular Verity has been fantastic to guide us through the process, answer our questions and receive very prompt responses from the developer. She has made the process stress free and enjoyable.
Ashton’s were the best estate agent we dealt with when looking for a property. They were flexible with viewing appointments,
personable and not pushy.

Reviewed on 05/04/2019

Ben was very helpful, answered all my questions and I felt like I had known Ben for ages. I felt no pressure at all leaving and most important is I was alone viewing, not like some other estate agents that show to 6 or 7 different people at the same time. Thank you Ben

Reviewed on 03/04/2019

Thank you so much for all your help and support in our house purchase, and in particular the after sales service from Louise who has been brilliant. I would definitely recommend Ashtons to everyone.

Reviewed on 01/04/2019

All the team were great, Louise was fantastic!

Reviewed on 29/03/2019

Sam Ward was outstanding.

Reviewed on 27/03/2019

Very helpful, sympathetic & knowledgeable.

Reviewed on 25/03/2019

Everyone I dealt with was friendly, helpful and professional.

Reviewed on 23/03/2019

We found everyone at Ashtons extremely helpful and professional, especially JP and David Williams.

Reviewed on 21/03/2019

Sam was great, very calm, pragmatic and honest.

Reviewed on 19/03/2019

Very good, we will happily recommend... and thank you so much for the lovely flowers!

Reviewed on 17/03/2019

Sam Ward & Tony Ryan were very helpful.

Reviewed on 15/03/2019

Sophie has been most helpful, especially keeping me in the loop while we were away.

Reviewed on 13/03/2019

Ashtons were brilliant. I think it was a lady called Lisa that showed us around a few times. Lovely lady, very understanding. Sam was fantastic from start to finish. The communication was spot on via email and phone. We couldn't have done it without him. He is a star.

Reviewed on 11/03/2019

The general day-to-day dealings have mainly been carried out with Louise via my daughter but her efficiency has been second to none. I cannot praise her enough.

Reviewed on 09/03/2019

With the first property, I dealt with Verity who was amazing! With the second property, I dealt with Rhiannon who was also amazing! I honestly cannot praise her enough, she went above and beyond and really made me feel at ease about everything.

Reviewed on 07/03/2019

Louise Walker was fantastic. She understood the difficulty for us to speak on the phone at work but would leave regular updates via voice messages and emails, if there was anything in particular she wanted us to chase our Solicitors for. Also very helpful when we asked for recommendations for the surveyor and to let the electrician in when we wanted to get a test before exchanging.

Reviewed on 05/03/2019

Overall very positive.

Reviewed on 03/03/2019

Very good company. Great team and quality service well delivered.

Reviewed on 01/03/2019

Everyone I dealt with was helpful and courteous.

Reviewed on 27/02/2019

Kirstie at Ashtons has been great. She is quick, efficient and always polite and professional.

Reviewed on 25/02/2019

Dear Tracie, Robert, Andrew, Cathy, Alison. Thank you so much for all your help and perseverance in bringing our purchase to fruition. We know it isn't a straightforward sale for you but we appreciate that you went the extra mile to find out as much information as you could for us and to try and ease the stress of the situation.I'm quite sure that not all estate agents would have done the same to help us...We are very touched by your kindness - thank you.

Reviewed on 23/02/2019

The best. Far superior to Strutt & Parker and Frosts... Nick made the difference in the process to make it happen. He was always available when we were negotiating price, despite being on holiday.

Reviewed on 21/02/2019

All very helpful!

Reviewed on 19/02/2019

Louise was a superstar, Steve was very good too.

Reviewed on 17/02/2019

It was a long winded process, but all handled very professionally.

Reviewed on 15/02/2019

Ashtons have kept in touch throughout the selling/buying process, Sam in particular has been most helpful.

Reviewed on 13/02/2019

All the staff at the Redbourn branch are extremely professional, helpful and always got back to me quickly. Tracie Phillips was fantastic at dealing with our "difficult" chain, eventually ensuring the sale of our property. We will definitely be using Ashtons again, should we be looking at moving again. Thank you.

Reviewed on 11/02/2019

All very helpful and a pleasure to deal with.

Reviewed on 09/02/2019

Very professional and excellent sales administration from Louise Walker.

Reviewed on 07/02/2019

Everyone we dealt with was friendly, professional and would explain everything in great detail throughout the buying process - which was completely new to my partner and I. We would like to thank the team for the great effort!

Reviewed on 05/02/2019

Tracie at Redbourn was always very helpful.

Reviewed on 03/02/2019

David Williams and Taylor Blanchard were excellent!

Reviewed on 01/02/2019

Louise and Richard - both first class!

Reviewed on 30/01/2019

Very grateful for the support and 'can-do' attitude of Ashtons. In particular, Taylor Blanchard and David Williams gave great support.

Reviewed on 28/01/2019

Overall, very pleased. Tony, Louise & Sam were very good and professional.

Reviewed on 24/01/2019

All very professional, helpful and friendly, especially Taylor, David Williams and all those who answered my queries about tradesmen and Harpenden in general!

Reviewed on 22/01/2019

Everyone was extremely helpful. It always brightened up my day talking to the bright and bubbly Tracie Phillips!

Reviewed on 20/01/2019

Sam was brilliant from start to finish, we couldn't have done it without him. Exceptional service.

Reviewed on 18/01/2019

Liam always kept in touch and managed things overall very well throughout; in all our dealings with Louise she has been very helpful, friendly and proactive since the offer was accepted. Our thanks to both of them

Reviewed on 16/01/2019

Thanks to Damien - great help and always positive!

Reviewed on 14/01/2019

Friendly, efficient and professional. Thank you.

Reviewed on 12/01/2019

Always a good response and kept us informed whenever required.

Reviewed on 10/01/2019

Ashtons were superb, especially JP who was very professional and helpful.

Reviewed on 08/01/2019

Louise, Liam and Sam were fantastic, very professional, helpful and always enthusiastic.

Reviewed on 06/01/2019

Polite & efficient!

Reviewed on 04/01/2019

It's the second time we've used Ashtons, we're very happy. Many thanks, especially to Stephen Fisher at Welwyn Garden City.

Reviewed on 02/01/2019

Louise was an absolute godsend & joy to deal with. Sam was also very professional & supportive. Thank you both and the team at St Albans!

Reviewed on 31/12/2018

Sam Ward was fantastic - thank you!

Reviewed on 29/12/2018

Thank you for making our house sale go so smoothly in a difficult market. We feel you exceeded our expectations and went beyond your responsibilities to your client.

Special thanks must go to Nick Robinson and Tracie Phillips - you are both absolute stars!

Reviewed on 27/12/2018

Overall a very positive experience. Louise Walker has been very helpful and diligent in helping to ensure we knew exactly what was going on.

Reviewed on 25/12/2018

Thanks so much for a great service from Ashtons, from the initial meetings, the valuation, the photos, management of the viewings, selling our house at full asking price (in less than a week) and then keeping us up to date with everything on the purchase. It's all been fantastic and no easy feat with such a long chain.

We expected the process of selling and buying a house to be long and difficult but the whole experience from our point of view was easy and very quick. We're looking forward to having Christmas in our new home!

So thank you Andrew and Tracie for your work, we've been recommending Ashtons to anyone who has been asking!

Reviewed on 23/12/2018

Ashtons have been outstanding. Especially Taylor who dealt with our sale. He was honest, knowledgeable and very professional dealing with the sales negotiations. Have found the whole Ashtons team helpful through marketing and selling processes. David Williams has been very supportive to ensure our house completes in a speedy time frame.

Reviewed on 21/12/2018

Excellent customer service and extremely helpful staff.

Reviewed on 19/12/2018

We've only dealt with one other estate agent in the area and Ashton's are by far the best out of the two. The staff always remained very friendly during visits to the office.

Reviewed on 14/12/2018

Nick was really good and resulted in a quick sale. Tracie was really helpful and understanding.

Reviewed on 12/12/2018

Richard, Steve, Louise and all the team at Ashtons, thank you all for your hard work, support and patience in the sale of 17A Gombards. You have all been incredibly helpful and informative throughout the process and we are so grateful.

Reviewed on 10/12/2018

Louise Walker went above and beyond the call of duty to make the purchase run as smoothly as possible.

Reviewed on 08/12/2018

Lovely people, very empathetic and hard working. A difficult time made easier by Ashtons.

Reviewed on 06/12/2018

Steve and Louise could not have been more supportive or encouraging. They exceeded all expectations of an estate agent.

Reviewed on 04/12/2018

Sam was fantastic getting the chain over the line.

Reviewed on 02/12/2018

Sam was very helpful and efficient.

Reviewed on 30/11/2018

All staff have been very professional, particularly Louise in the St. Albans office!

Reviewed on 28/11/2018

Very good especially Sam Ward (who actually kept me more up to date with the process than my solicitor did)!

Reviewed on 26/11/2018

Everyone was very helpful and supportive.

Reviewed on 24/11/2018

Very honest people!

Reviewed on 22/11/2018

Tracie was extremely supportive and communicated regularly with updates. She handled everything with great sensitivity. We were very impressed with the staff who supervised viewings - very friendly and accommodating. The follow up to our questions was excellent.

Reviewed on 20/11/2018

Everyone I came into contact with were excellent.

Reviewed on 18/11/2018

Very impressed with Sam Ward. Kevin, Tony & Stephen were also very helpful.

Reviewed on 16/11/2018

Ashtons consistently exceeded our expectations throughout our sale, from valuation to completion. The entire staff were a pleasure to deal with, especially Liam, Louise and Steve. We thoroughly recommend Ashtons for their exceptional service.

Reviewed on 14/11/2018

Tony Ryan and Sam Ward were both very good and worked hard to sell our property.

Reviewed on 12/11/2018

The staff member Dawn Laporte is a fantastic member of your team. Nothing is ever a problem and in the few situations we have called, her response has been outstanding.

Reviewed on 11/11/2018

We found the service from Ashtons very professional throughout. Everyone we encountered were friendly and helpful, but I felt Tracie in particular went the extra mile after point of sale, she was really helpful and we really appreciated it.

Reviewed on 09/11/2018

Everyone we dealt with in the Ashtons team in Harpenden were professional and honest. We were kept fully informed throughout the process. We would highly recommend Ashtons anytime!

Reviewed on 07/11/2018

Louise at the St Albans office was very helpful, going above and beyond to sort out a distinct lack of pro-activity from other agents/solicitors in the chain.

Reviewed on 05/11/2018

My point of contact has been Dawn Laporte who has dealt with my issues with speed. Also very polite and helpful.

Reviewed on 03/11/2018

Sam Ward was an absolute pleasure to deal with.

Reviewed on 01/11/2018

Sam was fantastic in the Welwyn Garden City Office!

Reviewed on 30/10/2018

We have already suggested Ashtons to one of our friends who have recently relocated to the UK.

Reviewed on 28/10/2018

Both Jon-Paul & David were excellent.

Reviewed on 26/10/2018

Nick Wearmouth and his team were incredibly helpful.

Reviewed on 24/10/2018

From my first viewing with Sam via the negotiations with Liam through to getting contracts exchanged with the wonderful Louise's constant help, I could not have asked for more - I felt supported and well informed at every single stage of the process, and can honestly not thank you enough for 'holding my hand' during a stressful and emotional time.

Reviewed on 22/10/2018

All very professional & friendly. Managed my pricing expectations well!

Reviewed on 20/10/2018

Louise Walker was very prompt and helpful during the process.

Reviewed on 18/10/2018

Ashtons; kind, professional, helpful, quick turnaround.
Workers; friendly, efficient, on time, knowledgeable, clean.

Reviewed on 16/10/2018

All friendly, efficient & approachable

Reviewed on 14/10/2018

Louise and Steve were brilliant from the start of my search to exchanging contracts.

Reviewed on 12/10/2018

Very professional & very good!

Reviewed on 10/10/2018

Everyone I dealt with was really professional. Tracie Phillips dealt with the purchase and she was outstanding, she kept me informed regularly and helped tremendously along the way. Thank you so much Tracie!

Reviewed on 07/10/2018

All of the staff are very friendly, professional and very patient. Nothing is too much trouble.

Reviewed on 05/10/2018

Everyone was extremely helpful & supportive with our particular circumstances. Liam was great arranging the sale and Louise was brilliant with the sales progression.

Reviewed on 03/10/2018

I found the whole team I dealt with to be very professional in every respect. David Williams in particular deserves a medal and a pay rise for all the work he puts in and the support he offers.

Reviewed on 01/10/2018

Very professional, encouraging and knowledgeable.

Reviewed on 30/09/2018

All staff were friendly & helpful

Reviewed on 28/09/2018

Thank you for your help - Richard and the team have been brilliant. We wanted a realistic approach to the valuation which we received, plus the team put a real effort into getting to know and sell our property. They have all been very easy to deal with.

Reviewed on 26/09/2018

Ashtons took all responsibilities and we didn't need to do anything apart from sign the forms! We are very happy with everything.

Reviewed on 24/09/2018

Exemplary and professional service from a local High Street agent, that put online "offerings" acting on behalf of other parties in the chain to utter shame!!

Great team at Ashtons, but special thanks to David Williams who worked tenaciously on our behalf and everyone involved to ensure a successful conclusion.

Highly recommend!

Reviewed on 22/09/2018

Friendly and professional in all dealings.

Reviewed on 20/09/2018

Ashtons have given us a truly excellent service. All of the staff have been professional, friendly & helpful, especially Liam, Louise and Gill who we have had the most contact with. The level of communication we have received from the whole team has been fantastic and when we have asked questions these have always been answered thoroughly. The Client Services team in particular are a wonderful resource and I don't know how we would have managed without them. Thank you so much Ashtons for making the whole moving process as stress-free as it could have possibly been.

Reviewed on 18/09/2018

You were all brilliant, but special thanks to Taylor - you were amazing.

Reviewed on 16/09/2018

Louie & Richard were excellent.

Reviewed on 14/09/2018

I trust and respect the judgement of Chris Haws and the professional efficiency of Sophie Pascoe which have enabled me to move to an ideal 'made to measure' flat.

Reviewed on 12/09/2018

For selling a sheltered housing property in Redbourn village, Ashtons did a great job, even though it took some time to get a buyer. All friendly and thoughtful.

Reviewed on 10/09/2018

All very professional, patient and sympathetic to our needs.

Reviewed on 08/09/2018

All very professional and polite, but a particular nod to Sam who made a sometimes painful and frustrating process more bearable.

Reviewed on 06/09/2018

Very friendly and helpful.

Reviewed on 04/09/2018

Tracie was excellent throughout the whole process.

Reviewed on 02/09/2018

I am really very pleased and happy with the service I got from Ashtons. Particularly Chris Haws, he's been excellent, helpful, always available and professional. Chris helped us to arrange a viewing out of office hours as well. Chris, you are a star!!

Reviewed on 31/08/2018

Louise was so helpful throughout the purchase process, she always kept us updated and made sure we understood each step. Steve was also very helpful during the viewing and offer stages and was great with keeping us up to date. Communication throughout was brilliant. Would highly recommend!

Reviewed on 29/08/2018

David and Nick were excellent.

Reviewed on 27/08/2018

Very helpful and professional throughout.

Reviewed on 25/08/2018

I dealt with Sam from the Welwyn Garden City office and he has been amazing all the way through the process of buying our first house. Always keeping us up to date on changes and chasing up, when needed to be done.

Reviewed on 23/08/2018

Everyone was friendly, efficient, always helpful. I have already recommended to our neighbours!

Reviewed on 21/08/2018

Liam and Louise were fab!

Reviewed on 19/08/2018

Liam was fab in negotiating the sale and with subsequent concerns. Louise was an absolute star. So professional, patient, conscientious and went above & beyond expectations to ensure the entire process was completed with as little stress as possible. Please to do business with all the team.

Reviewed on 15/08/2018

Ashtons service is consistently good. This is our second sale with Ashtons and Sam again has provided excellent communication and advice during the sales process.

Reviewed on 13/08/2018

Thank you for making our house sale go so smoothly in a difficult market. We feel you exceeded our expectations and went beyond your responsibilities to your client.

Special thanks must go to Nick Robinson and Tracie Phillips - you are both absolute stars!

Reviewed on 11/08/2018

Very professional team. Supportive and received an extremely good service with the perfect recommendation for a mortgage adviser and conveyancing solicitor.

Louise was fantastic, very easy to talk to and extremely responsive to all the queries.

Reviewed on 09/08/2018

All the staff were excellent and professional throughout the whole process. It would be wrong to pick out an individual as everybody was so good.

Reviewed on 07/08/2018

Sam Ward is very professional and helpful. He acts quickly and replies to enquiries promptly. He's very good.

Reviewed on 05/08/2018

Very pleased with the service we received and would like to give a special mention to Nick Robinson and Tracie Phillips. Absolute stars!!

Reviewed on 03/08/2018

I spoke to Jess Boulton at Ashtons about our two maintenance issues. She was extremely polite and helpful, promptly got in touch with our landlady and arranged for the necessary contractors to contact us with appointments. The contractors were also very polite, punctual and thorough.

Reviewed on 01/08/2018

Always professional and efficient, especially Nick and David throughout the process. Quality of photographs were excellent.

Reviewed on 30/07/2018

I have to say that Ashtons have been brilliant and if we ever bought a property to let then we would use Ashtons. Very polite and professional.

Reviewed on 27/07/2018

Neil Facer and JP were excellent all the way through.

Reviewed on 25/07/2018

Louise was fantastic - easy to talk to and very professional.

Reviewed on 23/07/2018

Louise was absolutely amazing, I don't think the sale would have completed without her.

Reviewed on 21/07/2018

You have a great team! The online feedback system works very well - kept us informed at all times. Thank you to Jon-Paul - knowledgeable, clear, helpful, friendly, thoughtful, flexible. Always prompt to get back and to keep us posted.

Thank you to the person who showed our buyers round & was apparently enthusiastic and knowledgeable about the garden, which they appreciated.

Thank you to David Williams who took on the sale and was always helpful and knowledgeable and arranged our meeting with the buyers at the house.

Thank you to Neil who took over from David - prompt, helpful & friendly.

Thank you to all staff who showed potential buyers round the property.

Reviewed on 19/07/2018

Ashtons' service was superb from start to finish. Robert was open, honest and always available to discuss sales progress. Tracie then provided excellent support through to completion, she was clear, helpful and thorough in dealing with every request the buyers or I made. I would definitely use Ashtons again and recommend them to my friends.

Reviewed on 17/07/2018

All individuals were incredibly professional and polite. Genuinely very surprised at the excellent service I received. Would highly recommend Ashtons to any friends or family.

Reviewed on 12/07/2018

Everybody was very helpful & friendly, especially Tracie.

Reviewed on 07/07/2018

Thank you to everyone - a special mention has to be to Louise for her patience and professionalism throughout!

Reviewed on 06/07/2018

All staff were excellent, friendly and professional, keeping us informed throughout the process.

Reviewed on 04/07/2018

Really fantastic service from JP and the team, thank you so much!

Reviewed on 03/07/2018

Whenever we visited the office we were greeted with enthusiasm, the staff always knew us and what was happening with our house and viewings. Special thanks must go to Kevin, Steve and John and once we exchanged, with Sam.

Reviewed on 02/07/2018

From first contact Nick, Tracy and all the team have gone above and beyond. They have helped our dream come true. Always on hand for support and advice at a life changing time. At what could be a stressful time they have stayed level headed and been there every step. We can’t thank them enough.

Reviewed on 30/06/2018

Thank you very much Rhiannon for showing me around. Very professional and courteous.

Reviewed on 28/06/2018

Everyone was excellent to deal with, but special mentions to Cathy and Alix, who were unwaveringly patient and kind, Rob for going the extra mile with help and advice and by no means least, Tracie for being an absolute star, always smiling and keeping everything stress-free!

Reviewed on 26/06/2018

Met all our expectations - Jess, Karen, Dawn, Kirstie and Sophie.

Reviewed on 24/06/2018

All staff very friendly and helpful. Louise always kept me updated.

Reviewed on 22/06/2018

Very professional, competent and friendly.

Reviewed on 20/06/2018

Neil was excellent in all aspects of negotiations and progressing. All viewing and office staff were helpful, friendly and efficient - knew their stuff!

Reviewed on 18/06/2018

Liam was very knowledgeable about the market and helpful in discussing with me how to price the property appropriately so that it sold. Louise did an excellent job at keeping things calm and smoothing the sale process through some troubled waters!

Reviewed on 16/06/2018

John always had a good sense of humour and I was impressed that a Director still give so much of his time to clients. Sam Ward has been fantastic - it is rare to find such a blend of professionalism and supportiveness. He is extremely skilled at what he does and we have no doubt that Sam is the reason our sale went so smoothly - nothing was ever too much for him, he was always so incredibly helpful and seems completely unflappable, always keeping so calm despite often being faced with stressful issues to fix. He is an absolute asset to Ashtons. Steve Fisher is amazing! His work ethic and drive are fantastic, we always felt that he absolutely gave his all, at all times. He went well over and above what would be 'good service' and we are so grateful to him - without his skill and knowledge, we would not have got our dream house. Estate agents as a profession do not benefit from the most positive of stereotypes - but for us, Steve and his great service, really makes you question why the stereotype exists in the first place.

Reviewed on 14/06/2018

Louise has been great for us - friendly, attentive and generally amazing!

Reviewed on 10/06/2018

Louise was extremely helpful and took a lot of the stress off me. Rest of the team were also very supportive.

Reviewed on 08/06/2018

David was excellent and guided the conveyancing process expertly.

Reviewed on 06/06/2018

I dealt with Taylor mainly. I was impressed with his knowledge and advice throughout.

Reviewed on 03/06/2018

Louise was brilliant at keeping me updated throughout.

Reviewed on 30/05/2018

All the individuals I had the pleasure to meet were professional, helpful and courteous. This not only includes Jon-Paul Brampton, Sally Fearon, Nick Wearmouth and David Williams who I dealt with personally, but all the staff who took my phone calls, emailed me and greeted me when I called in to the office. What impressed me the most, was the understanding shown in what was for me a very emotional time selling my parents' house.

Reviewed on 27/05/2018

Very friendly, professional and knowledgeable staff. Reactive and anticipating.

Reviewed on 25/05/2018

Richard and Louise at St Albans are fantastic. There was not a time where I didn't know what was going on and would recommend to anyone looking to sell.

Reviewed on 23/05/2018

Jennie has been really helpful throughout the process and responsive. David has also been helpful with recommendations and access.

Reviewed on 21/05/2018

Sam Ward has been absolutely amazing, I cannot praise him enough for everything he has done to get us to exchange/completion. Through his frequent communication, he has kept the chain moving despite the many challenges. He has kept everyone fully informed of any updates and resolving any issues promptly and in a manner that satisfies all parties involved. My buyer has also shared the exact same sentiments with his dealings with Sam and has often expressed that he's much more impressed with Ashtons than his own estate agent. Sam is a real asset and I wouldn't hesitate to recommend Ashtons to friends/family based on the professional, knowledgeable and proactive service received.

Reviewed on 19/05/2018

We are very grateful for the considerable time and effort put into our complex sale by David Williams. David went over and beyond his duty when it came to looking after us as sellers and also showing every consideration to our buyers. Excellent communicator and negotiator with all parties involved and kept everyone up to date with any news. JP Brampton also looked after us very well at the early sale/bid stage. Excellent and considered communicator and negotiator.

Reviewed on 17/05/2018

Very professional and supportive.

Reviewed on 15/05/2018

Louise was excellent - super helpful and supportive throughout.

Reviewed on 13/05/2018

Kind and friendly - very professional.

Reviewed on 12/05/2018

Many thanks to all the team at Ashtons. for your help and support throughout the entire process.

Reviewed on 11/05/2018

Jon-Paul was awesome throughout the whole process and Liz is such a great Viewing Guide. Neil and David were also a pleasure to work with.

Reviewed on 09/05/2018

Chris, John and Sophie were very helpful and professional - an excellent team!

Reviewed on 07/05/2018

Louise has been fab, really responsive and prompt to emails and phone calls. Easy to deal with, she was very proactive, exactly what we needed. Thank you!

Reviewed on 02/05/2018

The marketing advice from Kevin was excellent and support throughout from Sam was also excellent.

Reviewed on 30/04/2018

So, we're nearly there on the completion and I just wanted to drop you a note to say thank you and the team for all of your efforts and support in getting us to this stage. Throughout the ups and downs of the last few months, it's been a real team game, requiring a degree of flexibility on a number of fronts! All in all, with the current market conditions, I think we've achieved a fair price and the buyers have bought a property which is in an appropriate condition. In closing, thank you very much for steering us through the process and your guidance along the path, greatly appreciated.

Reviewed on 28/04/2018

Tracie is by far and away the best thing about our whole moving process. I'm actually rather sad I won't have an excuse for our almost daily catch ups. She smoothed the whole process for us, which at times was far from smooth in its progression, but she made sure everything came together for us and we are now only a couple of days away from moving in to our beautiful new home. I am so grateful to her for absolutely everything she did for us, she really does go above and beyond.

Reviewed on 26/04/2018

John and Sophie looked after us well on the marketing and rental side. Sam was outstanding re the sale/negotiation.

Reviewed on 24/04/2018

Friendly and helpful.

Reviewed on 22/04/2018

Service was excellent - Liam and Jayne were great, but a special mention for Louise, fantastic throughout.

Reviewed on 20/04/2018

Our experience was seamless. No issues.

Reviewed on 18/04/2018

Great communication from David throughout the process, very helpful all round. Many thanks!

Reviewed on 16/04/2018

I was very impressed with the professionalism of Richard Fossey and Louise Walker, who I would gladly work with again in the future.

Reviewed on 14/04/2018

Outstanding attention to detail.

Reviewed on 11/04/2018

Every member of the team I dealt with were first class and extremely professional.

Reviewed on 09/04/2018

Louise was brilliant: approachable, helpful, supportive.

Reviewed on 07/04/2018

Tracie Phillips has been very helpful all through.

Reviewed on 05/04/2018

Excellent to deal with - Louise and Richard were very helpful and professional.

Reviewed on 04/04/2018

Sophie was very helpful throughout our renting process, she replied to our queries very quickly and got any issues or questions we had sorted out, also very polite and friendly. Overall Ashtons were great and made it a very simple and quick process. We dealt with other estate agents when viewing other properties, who did not make us feel valued and didn't really care about us. The staff at Ashtons made us feel welcome and at ease when we needed to ask questions.

Reviewed on 03/04/2018

Sam was very helpful and supportive throughout the process.

Reviewed on 01/04/2018

The team at Redbourn were all very professional and helpful. We dealt mainly with Nick Robinson and Tracie Phillips, neither of whom we could fault. We felt Tracie really was committed to getting our chain to point of completion, which finally happened and were delighted with the outcome.

Reviewed on 30/03/2018

Our dealings were with Richard for the valuation. He was extremely helpful and we felt very confident that he could sell our house. Louise was our contact between our buyers and solicitor. She was helpful, always cheerful and kept us fully informed at all times. She explained all our queries whenever asked. I felt she had empathy with us and always worked in our best interest. Very happy with the whole experience.

Reviewed on 27/03/2018

Excellent service all round. Kevin and Sam were just great and Christmas card and bottle of champagne delivered to my house on exchange of contracts was a really nice touch. Big thank you to everyone at Ashtons for excellent and professional service.

Reviewed on 25/03/2018

Tracie was amazing, always kept us in the loop and I felt able to ask her anything. Thanks Tracie.

Reviewed on 23/03/2018

Sam was very professional and kept us in the loop at every stage. He was very prompt in following up things with the seller and getting any additional information about the property.

Reviewed on 21/03/2018

Absolutely outstanding service throughout the whole process. Both Liam and Louise went over and above all our expectations. The support from Louise through the sale was amazing.

Reviewed on 20/03/2018

Sam Ward was an absolute pleasure to work with. Very, Very helpful.

Reviewed on 18/03/2018

The staff were always friendly. Always returned our calls, were professional at all times and were able to conclude a very difficult deal. We particularly commend Sam Ward for his dogged determination and patience.

Reviewed on 16/03/2018

A very professional service. Realistic valuation of the property and very good feedback/liaison from Sam in sales management during the selling process.

Reviewed on 14/03/2018

Sam from Welwyn Garden City branch was amazing! He listened to us, was always very helpful, understanding and so supportive when accommodating delays on our side! Extremely polite and pleasant, always there on the phone when we needed him to chase up something, prompt with coming back to us!! Excellent service Sam, we could not thank you highly enough!

Reviewed on 12/03/2018

Charlotte Rand has been very helpful and always replied to our queries / emails very promptly. Everyone has been professional and helpful though.

Reviewed on 10/03/2018

Ashtons have been the best agents I have ever dealt with in many years of letting properties. They are head and shoulders above any other agents I have ever used! I have dealt primarily with Matthew Farrant, Charlotte Walker and Kirstie Willis, who have all been excellent. On occasion I have spoken or dealt with other branch staff who have been unfailingly professional, courteous and friendly.

Reviewed on 08/03/2018

Sam Ward has been a complete star throughout my grueling exchange. He has kept me informed better than my own estate agent. I cannot thank him enough.

Reviewed on 06/03/2018

Very happy with all my contacts.

Reviewed on 04/03/2018

Tracie Phillips has been very helpful all through.

Reviewed on 02/03/2018

Really nice people!!

Reviewed on 28/02/2018

I wanted to just leave a review about how happy I have been with the service we have received from Ashtons. We brought a new build and have been dealing with Verity Stuart-Thompson and just wanted to say how helpful she has been throughout the whole process. As first time buyers we were new to the process and she was very clear throughout and helpful with any questions that we had. Verity has gone over and above at each point of the process and this has been really positive based on this I would definitely return to Ashtons in the future. We have been kept updated at every step and just wanted to notify you of this positive service. So thank you again to all of Ashtons and particularly Verity. Thank you.

Reviewed on 21/02/2018

John Coleman is a very professional and helpful guy who helped all the way. Also the lady in the Harpenden office was very helpful.

Reviewed on 19/02/2018

Very friendly and helpful staff.

Reviewed on 16/02/2018

People I dealt with were first class. JP, David Williams and people who answered the phone, were always very helpful and would get back immediately. Made the task of selling the house an awful lot easier than it could have been. Thanks!

Reviewed on 15/02/2018

Excellent communication!

Reviewed on 12/02/2018

Found all staff very professional and helpful.

Reviewed on 10/02/2018

Excellent post offer service, right up to completion. Easy to contact and very friendly.

Reviewed on 10/02/2018

Neil & Jon-Paul were both fantastic to deal with. David too, later on in the process. We were kept in the loop the whole time and communication was impressive.

Reviewed on 08/02/2018

What can we say.... Huge thanks for all your hard work throughout our very long journey! Despite the many ups and downs, it was reassuring to have you on the end of the phone. You are truly marvelous (Tracie Phillips) and such an asset to Ashtons!

Thank you again. We are almost at the end of the journey and will be enjoying several glasses of bubbles when we get in.

Lots of love Hannah, Nigel & Stanley

Reviewed on 08/02/2018

Louise Walker has been a complete star. Proactive, well informed and supportive. The bottle of bubbly on Friday night was a lovely and thoughtful surprise. Liam who showed us the property was also very good.

Reviewed on 06/02/2018

Taylor was fantastic regarding our sale and Robert was fantastic and went the extra mile to secure the purchase in Redbourn.

Reviewed on 06/02/2018

What a great team, excellent service made selling and buying so stress-less....thank you.

Reviewed on 04/02/2018

Richard Fossey was very professional and a pleasure to deal with. The standout person for us though was without doubt Louise. From the point of sale through to exchange, she has been an absolute pleasure to liaise with. Regular updates and transparency were maintained.

Reviewed on 02/02/2018

Louise was brilliant. Always quick to respond and on it with everything.

Reviewed on 31/01/2018

What a great team, excellent service made selling and buying so stress-less....thank you

Reviewed on 29/01/2018

Think Ashtons are very professional and 'on the ball' and can't think of anything they don't do well.

Reviewed on 27/01/2018

Sally was outstanding, extremely supportive and very pleasant to deal with.

Reviewed on 25/01/2018

Everyone on the team was helpful and courteous.

Reviewed on 23/01/2018

We are both very happy and highly impressed with the level of service we received from everyone at Ashtons from start to finish. We have enjoyed our moving home journey with you. Thank you.

Reviewed on 21/01/2018

Very open and honest - a refreshing change from other agents.

Reviewed on 19/01/2018

Tracie was professional, communicative, supportive and understanding. Now I have my dream home, I'm sad not to have reason to contact her anymore.

Reviewed on 17/01/2018

Jon-Paul always kept us up to date. Great communication and extremely helpful through stressful periods.

Reviewed on 15/01/2018

Very good service.

Reviewed on 13/01/2018

The lady that showed us around was excellent - friendly and professional and knew answers to all our questions. Jon-Paul was expert at smoothly handling the process.

Reviewed on 11/01/2018

Professional, pleasure to deal with, especially Jess Boulton in management department. Responds to emails within the hour. 5 Star service.

Reviewed on 09/01/2018

I dealt mainly with Nick Robinson and found him to be very pleasant, concise and professional.

Reviewed on 07/01/2018

Charlotte Rand was very friendly and helpful.

Reviewed on 05/01/2018

Gary and Sam were both very helpful and pleasant to work with, also responded quickly and paid attention to detail. Thank you!

Reviewed on 03/01/2018

Nick Robinson gallantly came to my aid and gave me the best advice so that my property in Caddington was sold quickly and efficiently. It was with another agent and therefore of no benefit to him at all. Estate agents often get bad press, but in my case Nick acted in a professional manner and helped me no end. I cannot recommend him high enough.

Reviewed on 01/01/2018

We found Richard and the sales team to be professional and helpful. Louise's regular contact with all parties, ensured we were always up to date with information and brought the sale to a speedy conclusion.

Reviewed on 27/12/2017

I have dealt primarily with Matthew Farrant, Charlotte Walker and Kirstie Willis who have all been excellent. On occasion I have spoken to or dealt wit other branch staff who have been unfailingly professional, courteous and friendly.

Reviewed on 23/12/2017

Tracie was very helpful and polite at all times.

Reviewed on 21/12/2017

Everyone thoroughly helpful and professional throughout. Neil Facer and David Williams especially.

Reviewed on 19/12/2017

I found Ashtons a very professional, proactive, supportive and friendly agency.
I am very pleased with the quality and nature of the service I received and would certainly recommend. Richard Fossey was excellent, reliable, pragmatic and robust which was reassuring throughout the marketing and sales process. Steve was very helpful. Louise was very diligent and thorough during the sales progression. All staff that answered the phones or whom I had ancillary dealings with, were professional, organised and polite. A good team effort it seemed! I am pleased that I chose Ashtons to sell my home!

Reviewed on 17/12/2017

Excellent customer service.

Reviewed on 15/12/2017

Tracie has been amazing, answering all questions to our satisfaction and ensuring timescales are/were met. Thank you.

Reviewed on 13/12/2017

Sam, Sales Progressor, is amazing! He has the ability to make you feel you're the only client he is working for! If he can't find an answer, he'll ring back as promised to say he hasn't, but will and always does.

Reviewed on 11/12/2017

Everyone we spoke to were friendly and so helpful.

Reviewed on 09/12/2017

Everyone we dealt with was diligent and more than helpful. I was particularly impressed when Giles wrote to congratulate on our exchange at the unearthly hour of 05:53 on a Saturday morning! Now that really is dedication to service or insomnia!!!!

Reviewed on 07/12/2017

All the staff at Redbourn were continually helpful and professional. Tracie Phillips in particular deserves a special mention. She was fantastic throughout, particularly in the last few weeks.

Reviewed on 05/12/2017

Louise Walker was fantastic - very empathetic. Sam & Liam also great.

Reviewed on 03/12/2017

Really excellent service. Always very impressed with Sally Fearon, Anne Huckle, Clair Curson. Friendly, efficient, approachable.

Reviewed on 01/12/2017

John Coleman has been fantastic - exemplary in his support and professionalism. Thank you John!

Reviewed on 27/11/2017

From start to finish, you were all superb. We knew that we were in capable hands and that allowed us to get on with our jobs too. A big thank you.

Reviewed on 25/11/2017

Neil Facer was very helpful with lots of advice when I needed it. David Williams has been fantastic at keeping the sale on track in a calm and very professional way.

Reviewed on 23/11/2017

Both Verity and Louise were extremely helpful and patient throughout. No task or request has been too much and they helped us to get the completion over the line - particularly with our conveyancers.

Reviewed on 21/11/2017

Verity Stuart-Thompson was contactable, friendly, reliable and understood my questions/comments. A true professional.

Reviewed on 19/11/2017

Excellent at keeping us informed throughout buying process.

Reviewed on 16/11/2017

Both Richard Fossey and Louise have been extremely professional and helpful throughout the whole proecess.

Reviewed on 14/11/2017

Louise Harrod was particularly fantastic.

Reviewed on 14/11/2017

Been very happy with Ashtons throughout whole process.

Reviewed on 12/11/2017

We had dealings with Gary and mostly Sam thereafter. Sam is a credit to the Ashtons organisation. Very thorough, does what needs to be done and deals with queries instantly. Pleased to have someone like him convey our purchase.

Reviewed on 08/11/2017

Helpful, businesslike and supportive.

Reviewed on 06/11/2017

Very happy with the flow of information between parties and how well I was kept up to date throughout the process with new developments. Always happy to answer queries and provide reassuring advice from previous experiences.

Reviewed on 04/11/2017

We found the team very pleasant, informative and reassuring and would thank them for their help.

Reviewed on 02/11/2017

From our first conversation regarding selling our property to completion, Ashtons have been very professional, friendly and helpful. They have kept us up to date every step of the way. We will definitely recommend them.

Reviewed on 30/10/2017

Always there when we need them - respond quickly and staff friendly.

Reviewed on 27/10/2017

Professional without being patronising.

Reviewed on 25/10/2017

Ashtons are the only agent I'd ever deal with. They've sold all of my houses for me over the last 10 years and genuinely care for the people they represent. The teams almost become part of your family during the process and we've had the same experience at two Ashtons offices now.

Reviewed on 23/10/2017

Steve, Jane and Louise were second-to-none in their service. Always friendly, courteous and supportive. Steve is a great listener and is always at the top of his game to provide the very best advice. Nothing is ever too much trouble and open, honest communication is always his #1 priority. All of this is very comforting for someone selling a home.

Reviewed on 21/10/2017

All contact with Ashtons was very good and they dealt with all my queries quickly and efficiently. Particularly liked the flowers given to me on collection of my keys - very pleasant surprise and much appreciated.

Reviewed on 18/10/2017

Very helpful and courteous.

Reviewed on 16/10/2017

It was a pleasure to have Richard working with us - from start to finish, he was fantastic and is a credit to Ashtons. Thank you!

Reviewed on 14/10/2017

Have already emailed John Ingram to commend the Welwyn team, particularly impressed by progressing with Sam.

Reviewed on 12/10/2017

Very helpful especially during the last few weeks. Sam was great under difficult circumstances towards the end.

Reviewed on 10/10/2017

Everyone we dealt with were very professional, friendly and helpful. Always got back to me as soon as they could. Will be recommending them!

Reviewed on 10/10/2017

Friendly and professional service.

Reviewed on 08/10/2017

Efficient, helpful, friendly!

Reviewed on 06/10/2017

Great team in Welwyn Garden City, especially Sam and Graham.

Reviewed on 04/10/2017

Everyone we dealt with was supportive, contacted us frequently keeping us up to date on all aspects of the sale. A friendly, professional team.

Reviewed on 02/10/2017

We have been very pleased with the high level of service we received from everyone at Ashtons. A special mention for the following staff members:

Tony Ryan dealt professionally and effectively with the sale of our property and kept us informed at every stage.

Whilst all the viewing guides were very good, we were particularly impressed with Jean Jones whose knowledge and attention to detail, along with great interpersonal skills, helped sell our house very quickly.

Sam Ward and Graham Franks were our Sales Progressors; their tenacity and professionalism ensured our sales and purchase progressed swiftly and with the minimum of stress.

Reviewed on 30/09/2017

Excellent, swift service.

Reviewed on 27/09/2017

Very professional and considerate throughout. Special thanks to Richard and Louise.

Reviewed on 24/09/2017

I would like to thank Richard Fossey especially as I felt he went above and beyond his duty in following up all enquiries and trying to help in securing the exchange of my flat. He is friendly, professional and approachable and gave us excellent advice throughout. Nothing was too much trouble and we are extremely grateful.

We would also like to thank Graham at WGC for always being professional and helpful and keeping us up to date at all times.

Reviewed on 22/09/2017

Ashtons were the best estate agent I dealt with - extremely fast and thorough in their responses, provided extra information immediately upon request and were always on hand to answer the smallest of queries.

Reviewed on 20/09/2017

Graham and Steve were very efficient - regular updates, polite service, always available and quick to respond.

Reviewed on 17/09/2017

Steve and Louise went the extra mile.

Reviewed on 14/09/2017

The people we saw were all pleasant and helpful and easy to get on with.

Reviewed on 12/09/2017

Super friendly and quick to reply.

Reviewed on 10/09/2017

We always found everyone we dealt with extremely professional and helpful. An excellently well run 'ship'.

Reviewed on 09/09/2017

Ashtons were the best Estate Agent by a long way. Verity has been superb. Louise has also been fantastic.

Reviewed on 07/09/2017

Excellent service throughout.

Reviewed on 05/09/2017

Very straightforward. Tracie was a delight and very efficient.

Reviewed on 03/09/2017

Both Steve Preston and Louise Walker were very pleasant to deal with and worked hard, right from the viewing stage to exchange of contracts in order to ensure a successful sale. The property brochure was very good - especially the pictures when compared to other agents.

Reviewed on 01/09/2017

Ashtons were very helpful; kept me updated and were easily contactable.

Reviewed on 30/08/2017

Ashtons always go the extra mile - nothing is too much trouble - very thoughtful.

Reviewed on 28/08/2017

People, process and outcomes all good. Particular thanks to Jess.

Reviewed on 26/08/2017

Richard and Louise were both exceptional in their professional, personal and honest approach.

Reviewed on 24/08/2017

Liam was incredibly pleasant and did an outstanding job. Very nice to deal with and communicated well, speaking honestly, making sure we were always fully informed. Louise has done a good job chasing things up and making sure our sale continued to progress. She was also very pleasant and professional.

Reviewed on 22/08/2017

Everyone was fantastic, really pleasant to deal with and very helpful. Thank you so much.

Reviewed on 20/08/2017

Hi guys, As a fellow director of an Independent Estate agency in Devon I wanted to say that it has been a pleasure to deal with your colleague Louise Walker who is based in your St Albans office. Estate agents often get criticised for their work but Louise has exceptional communication skills, immense knowledge and never seemed to get flustered when dealing with a lot of pressure which was asserted from various parties whilst managing a long chain of 8 properties all with vendors moving throughout the UK. Shame there are not more agents of Louise's capabilities and vision. I will be recommending Louise to vendors looking to sell their home in your area!

Reviewed on 18/08/2017

Louise was a fantastic progressor and made sure I was informed at all times.

Reviewed on 16/08/2017

Ashtons were friendly, patient and reassuring, always ready to explain anything I didn't understand.

Having moved many times during 50 years, Ashtons' staff are the best I have known.

Reviewed on 14/08/2017

John - Extremely helpful in the initial sale and buying process. Great communication and willingness to make things happen.

Graham - During the sale process, Graham was very good at communicating where everything was at and also helped to manage a tricky situation with regard to a hold up. Helped make the process as speedy and smooth as it could be.

Reviewed on 12/08/2017

Everyone we dealt with was great and Verity in particular went above and beyond when we were having issues with our purchase. She was supportive and tenacious in ensuring everything went through.

Reviewed on 10/08/2017

Really good experience when buying with Ashtons (Louise & Robert).

Reviewed on 08/08/2017

Everything went very smoothly.

Reviewed on 07/08/2017

Verity Stuart-Thompson at Ashtons WGC - unbelievably driven, concise, knowledgeable, genuinely caring and personable - we would have not completed without her. The whole team showed great professionalism and composure throughout. Incredibly impressed - genuinely special people that did not give up at any point.

Reviewed on 06/08/2017

Lucy and Matt were lovely, polite, friendly and professional.

Reviewed on 04/08/2017

All staff were very professional, friendly and attentive at all times ad made the process of appointments and viewings seamless. They were extremely proactive with the feedback, which often doesn't happen with other agents.

Reviewed on 02/08/2017

Professional and helpful

Reviewed on 29/07/2017

From start to finish, everyone in the office were very helpful and put our minds at rest. A big thank you to all.

Reviewed on 27/07/2017

Pleased with the process from start to finish - Richard, Joanne & Louise.

Reviewed on 25/07/2017

Ashtons were very helpful in valuing the house when my father died. When it was put on the market, Ashtons listened to our specific requirements and carried them out as discussed. We were kept informed throughout the sale process by all their staff. A good outcome.

Reviewed on 23/07/2017

Always very courteous, helpful and 'calming'. We would use Ashtons again and, indeed, did so 22 years ago when we last moved!

Reviewed on 21/07/2017

Everyone we dealt with was very helpful - Graham was excellent in keeping us up to date with everything going on.

Reviewed on 19/07/2017

We were happy with the service we received from Graham. Our calls were always returned. All telephone contact was friendly with all staff. The viewing guide who showed us the property also very nice and professional.

Reviewed on 17/07/2017

Verity & Louise have been incredibly helpful and supportive throughout the process so far and I am grateful that they have always been quick to relay news and update about the sale and exchange process. They manage to be easygoing and professional at the same time and made me and my partner feel comfortable all the way.

Reviewed on 15/07/2017

Professional & courteous service.

Reviewed on 13/07/2017

I think the whole Ashtons' service probably sets a very high benchmark for other agents to match. Well done.

Reviewed on 12/07/2017

We felt very well looked after throughout the process and thank those mentioned specifically and the wider team for all their efforts. Jon-Paul Brampton got us off on the right track and how best to price and market our property; we were then particularly impressed with Taylor Blanchard and how he handled the sales negotiation process which turned out to be more complex than initially anticipated and David Williams was an excellent contact for us to understand where things stood through the contract exchange process.

Reviewed on 10/07/2017

We had Louise from start (1st viewing) all the way to completion, which I felt was very good. Louise is lovely, really helpful and always willing to help you.

Reviewed on 05/07/2017

All the sales team were 100% top drawer!

Reviewed on 03/07/2017

Everyone I dealt with at Ashtons were great. All lovely, professional and experienced.

Reviewed on 01/07/2017

Howard, Alison & Tracie - all very professional.

Reviewed on 29/06/2017

Graham was very helpful and proactive.

Reviewed on 27/06/2017

Graham Franks is without doubt an asset to the Ashtons brand, who I could not recommend enough!!!

Reviewed on 25/06/2017

I found Nick and all other members of staff I dealt with extremely efficient and helpful.

Reviewed on 23/06/2017

Graham Franks for excellent, very supportive

Reviewed on 21/06/2017

All very pleasant and efficient.

Reviewed on 19/06/2017

Both Steve and Louise were very courteous. I very much appreciated Louise's efforts in keeping me in the loop throughout the whole process, even on days when there was really nothing to report.

Reviewed on 17/06/2017

All the team at Welwyn Garden City, particularly Sally and Chris, were most helpful, 'normal' and friendly, as were the guys in Redbourn and St Albans.Ashtons were definitely the best since moving to Hertfordshire last year.

Reviewed on 15/06/2017

Richard, Rob, Louise, Graham and the team have been wonderful. From feeling anxious about feedback from viewings, offers.negotiations, through to the sales progression, we haven't once felt anything but fully supported and guided through the process, with an honest, personal and engaged approach.

Reviewed on 13/06/2017

Nick Wearmouth and Tracie Phillips deserve special mention regarding their excellent support to the sale and completion processes.

Reviewed on 11/06/2017

I used Ashtons Redbourn previously & used them again to sell this time. Their advice is balanced and I would not consider using anyone else!

Reviewed on 09/06/2017

Whilst trying to sell and purchase property we found Ashtons Redbourn were fantastic. Nick and Tracie made it possible.

Reviewed on 07/06/2017

Ashtons Redbourn, specifically Tracie Phillips was an absolute pleasure to work with. She made the entire process easy, friendly & exciting!

Reviewed on 05/06/2017

It was a pleasure to work with Ashtons - always calm, friendly and professional during this stressful time.

Reviewed on 03/06/2017

The team could not have been more helpful - we sold on the first viewing!

Reviewed on 01/06/2017

A very positive buying experience. We would definitely use Ashtons in the future and when we plan to sell.

Reviewed on 29/05/2017

Excellent. Helped secure our offer, kept in regular contact and were always the most informed party we dealt with. Highly recommended!

Reviewed on 27/05/2017

I found the support provided by Ashtons throughout the buying process to be professional, proactive and timely. I would heartily recommend.

Reviewed on 25/05/2017

Very helpful from the outset. Always keeping us "in the loop" with progress. Richard and Joanne made the whole process stress free.

Reviewed on 23/05/2017

Ashtons staff were extremely friendly, knowledgeable and competent. The sale price was ideal. I highly recommend them as a superb team.

Reviewed on 21/05/2017

We mostly dealt with John and Graham at Ashtons and both were extremely courteous and helpful.

Reviewed on 19/05/2017

Neil Facer was nothing short of a superhero, from listings to viewings to negotiations to conveyancing. The team were supremely professional.

Reviewed on 17/05/2017

Incredibly stressful time. Forever grateful to JP at Ashtons for finding us the house & doing everything he could to secure it. Exceptional!

Reviewed on 15/05/2017

I was very impressed with the way Joe Wilkes handled a somewhat difficult time.

Reviewed on 13/05/2017

Ashtons let the property for me for several years before selling it and achieving and excellent price. Thoroughly professional throughout.

Reviewed on 11/05/2017

Ashtons were able to arrange an immediate viewing on the day we saw the property on Rightmove. Excellent courteous and fast service.

Reviewed on 09/05/2017

Jon-Paul Brampton had an in-depth knowledge of local pricing and economy, impressing me enormously and led to a quick sale. Highly recommended.

Reviewed on 07/05/2017

You have a great team who made the process - from the first enquiry to completion - seamless and stress-free. Very professional.

Reviewed on 05/05/2017

Steve and Graham were excellent in helping us to sell our house and Verity was integral in negotiating a good price for the house we wanted to buy. Thanks so much to the Ashtons' team for helping us through this process!

Reviewed on 03/05/2017

Excellent service from the agents throughout the process (and after completion!). Joanne Sargeant is a real superstar!!!!

Reviewed on 01/05/2017

Our move from London to St Albans was smooth and stress free. We were kept informed at every step of the process and without prompting. 5*

Reviewed on 29/04/2017

Steve Preston was professional and trustworthy and the whole team were amazing throughout the entire process. Excellent service.

Reviewed on 27/04/2017

All the team at Ashtons St Albans, managed by Richard, are professional, hard working & personable. A great sale in tough post-Brexit times.

Reviewed on 25/04/2017

Ashtons in Redbourn were fantastic, helping us sell our property with the least possible worry and stress. We would always recommend them.

Reviewed on 23/04/2017

Best estate agent I have ever dealt with. All staff extremely professional and top class service, would always recommend.

Reviewed on 21/04/2017

We found Nick Wearmouth to be particularly good in all our dealings with him.

Reviewed on 19/04/2017

Tracie Phillips was outstanding - everyone at Ashtons was very professional in difficult circumstances. I was very impressed.

Reviewed on 17/04/2017

Complicated sale due to the EU referendum. Excellent help and advice with difficult negotiations. JP Brampton was particularly helpful!

Reviewed on 15/04/2017

Neil Facer has excellent knowledge of the market and is a natural, honest communicator. He gave us maximum attention when most needed.

Reviewed on 13/04/2017

Jon Paul, Taylor and David Williams were extremely helpful and professional, making the whole moving process much less stressful.

Reviewed on 11/04/2017

Jon Paul Brampton and Neil Facer both very courteous, knowledgeable, approachable and supportive throughout the process.

Reviewed on 09/04/2017

Graham was extremely supportive during a particularly difficult sale. He kept us fully informed at all times and gave us the confidence to "hang on in there", which we did and achieved a successful outcome in the end.

Reviewed on 07/04/2017

The house sold for more than advertised.10 parts good luck - 90 parts hard work!!

Reviewed on 05/04/2017

First class service from a very professional agent. We were kept fully advised at all times and the agent remained committed throughout.

Reviewed on 03/04/2017

Ashtons were a pleasure to work with. They were professional and sold our house very quickly. I would definitely use them again.

Reviewed on 02/04/2017

Friendly; calls always answered; helpful; good time frame.

Reviewed on 01/04/2017

Jonathan Searles managed the whole process perfectly, there simply was nothing more he could have done! Highly recommend Mr Searles!

Reviewed on 31/03/2017

Everybody was very helpful and informative.

Reviewed on 30/03/2017

Having initial contact with Jonathan through to finalising the sales with Louise and Robert, the standard of service was excellent.

Reviewed on 30/03/2017

Graham Franks and Kirstie Willis were fantastic and able to sell my property within 3 months. Also recommended Chris Gardner regarding rental.

Reviewed on 29/03/2017

Graham was brilliant and helped me through every bit of the sale, even when things became a bit fraught all the way till the end - thank you. Sales staff very good at dealing with clients for me - glad I left it all to you.

Reviewed on 27/03/2017

On the ball; proactive; knows the who and what of this area; able to see potential we had not spotted; attentive and trustworthy. Would definitely recommend.

Reviewed on 25/03/2017

Very helpful, friendly and efficient.

Reviewed on 23/03/2017

Love Jan - the fact she periodically checks in to see if all is well, really makes a difference.

Reviewed on 21/03/2017

Louise Walker was very professional. I appreciate her keeping the lines of communication open. Our frequent and open communication resulted in a quick exchange of contracts and a pleasant transaction.

Reviewed on 19/03/2017

Robert is an exceptional agent, not only for his great customer service, but also his negotiating skills in successfully achieving a good deal for all 3rd parties involved. During the follow up period, Louise did a really great job keep us all up to date on progress.

Reviewed on 17/03/2017

Always excellent and prompt with good communication.

Reviewed on 15/03/2017

David Williams worked tirelessly on a tricky chain to ensure exchange and completion happened.

Reviewed on 13/03/2017

From the first time I contacted Ashtons from booking a viewing, until the time we completed, the service was professional, of a high standard and friendly. They let us in the property many times at short notice and every member of staff was as knowledgeable as the next. Very, very impressed.

Reviewed on 11/03/2017

Gary and Kirstie were really helpful and efficient.

Reviewed on 09/03/2017

Kept me informed throughout. Friendly and considerate at all times. Very understanding of circumstances.

Reviewed on 07/03/2017

Available. Understanding. Helpful.

Reviewed on 05/03/2017

Excellent - Friendly, knowledgeable, competent, - but not uncomfortably "pushy" about getting the business. Very pleasant to deal with.

Reviewed on 03/03/2017

The staff have all been very welcoming, professional and patient. A good team.

Reviewed on 01/03/2017

Kevin & Verity excellent in all aspects of the sale of our property. Graham excellent at keeping in touch regularly with updates regarding the progression of the sale. All friendly, knowledgeable and professional.

Reviewed on 27/02/2017

Ashtons were very quick at getting everything sorted with no fuss and kept us up to date with the process.

Reviewed on 25/02/2017

All the agents I dealt with were friendly and helpful. They kept in touch with me throughout the process. A big thank you to all staff involved!

Reviewed on 23/02/2017

Graham was particularly impressive - kept in regular contact and was always available if we needed him to answer a question.

Reviewed on 21/02/2017

I have been treated as an individual throughout and my views and requirements have been carefully listened to, which I greatly value. Ashtons' team have given me sound advice and guidance, without rushing or pushing me into decisions. Email notification of viewings and client login really useful and allows for efficient communication.

Reviewed on 19/02/2017

Thank you for the help and support you gave to me and my nephew Mark with regard to our recent sale.

Reviewed on 17/02/2017

Have found all at Ashtons to be enthusiastic, efficient and effective.

Reviewed on 15/02/2017

The service was great throughout.

Reviewed on 13/02/2017

I have enjoyed personal service which has made me feel very secure and 'looked after' in my new venture as a landlord.

Reviewed on 11/02/2017

Friendly, professional - just lovely people, especially Louise & Richard.

Reviewed on 09/02/2017

The team were very helpful and always polite.

Reviewed on 07/02/2017

Excellent communication and service over and above that expected of an estate agent. Thanks to Neil and the whole team.

Reviewed on 05/02/2017

Chris dealt with our property swiftly and mannerly. Thank you for your help, we are pleased with our property.

Reviewed on 03/02/2017

Thank you very much to your team at Ashtons St Albans. We have enjoyed working with you all and have been delighted with the way you have all looked after us so well. You've all been stars!

Reviewed on 01/02/2017

We are very pleased with Matt and George who did the viewing of our house. Matt was very knowledgeable about the area having lived there himself, he was therefore able to sell the house to its best potential. We are very pleased with the way Jon Paul handled the offers.

Reviewed on 31/01/2017

Very, very positive approach from all the individuals we dealt with. Felt fully supported throughout.

Reviewed on 29/01/2017

Rob was excellent - very professional, responsive, fair and clearly good at what he does. Louise was so lovely - so supportive and helpful throughout and somehow around whenever I needed her! Both just brilliant. I'm not sure how they do it, as we weren't their only clients! You have totally changed my view of estate agents. You genuinely could not have been better. Thank you for being so efficient, honest and helpful the whole way through! You made our dreams come true after we found the perfect house and you sold our place so quickly. Thanks to everyone involved.

Reviewed on 28/01/2017

Very helpful, very clear with their communication and kept us constantly updated.

Reviewed on 26/01/2017

Very professional, good knowledge of the market and trends and service with a smile. Also, Ashtons service excellent coffee!!!

Reviewed on 24/01/2017

We are very pleased with the highly professional and friendly service we received from everyone. Special thanks to Sally, Nick and Christopher for their help.

Reviewed on 22/01/2017

Sally Fearon from Harpenden office was fantastic.

Reviewed on 20/01/2017

Always aware of the property linked to you when you call up to speak with a member of staff. Very reassuring that you were a priority to them. Graham was there to provide support throughout the whole process, especially as we were first time buyers, this was particularly comforting. Would highly recommend Ashtons and would look to use them again in the future.

Reviewed on 19/01/2017

The whole team have been superb, in particular Taylor, who has always stopped to speak and explain the process throughout - thanks.

Reviewed on 17/01/2017

Graham was very good and his communication with us was excellent.

Reviewed on 15/01/2017

Great service all round. Jonathan Searles, in particular, provided us with an outstanding service. He was extremely helpful, knowledgeable and calm - he went the extra mile. We are very grateful.

Reviewed on 13/01/2017

Everyone we dealt with were professional, pleasant and very helpful. Great team.

Reviewed on 11/01/2017

I would like to thank the whole team at Ashtons WGC for their great customer service. Graham, in particular, made the process of purchasing our new home very easy and stress free. His communication and efficiency throughout the process was outstanding. Thank you.

Reviewed on 08/01/2017

Graham has been very good and the communication from him was excellent.

Reviewed on 06/01/2017

All friendly and respectful. Very open at every step.

Reviewed on 03/01/2017

Your colleague Chris is a very professional employee and together with other members of the team, assisted and dealt with all our requirements. Excellent Service.

Reviewed on 01/01/2017

Buying a property can be very stressful, but we found Ashtons after sales service very impressive. We dealt with Tracie Phillips who responded to our queries promptly and helped us through the entire process. It was always reassuring to be able to speak to someone who could assist with any problems and answer questions.

Reviewed on 28/12/2016

Your staff are unfailingly courteous and helpful. Always received prompt and thoughtful responses to all my questions.

Reviewed on 23/12/2016

Tracie Phillips was our contact at Ashtons. She was very helpful and fantastic to deal with. Always got back to me and kept us in the loop at all times.

Reviewed on 21/12/2016

We have been delighted with the service we have received from Ashtons. You have exceeded our expectations and have been a pleasure to deal with. Special mention must go to Steve, Joanne and Louise. Thank you for making the process so painless!

Reviewed on 20/12/2016

All staff were professional and friendly. We dealt mainly with Tracie and found her to be exceptional.

Reviewed on 17/12/2016

Richard and Joanne were exceptionally good and professional with all communications regarding my purchase of the property.

Reviewed on 14/12/2016

Excellent work from Richard, Rob, Hannah and Joanne. Thank you!

Reviewed on 10/12/2016

All of the Ashtons Team that we had dealings with were great, especially Richard on our very first meeting; caring and understanding with good advice, but no pressure. Joanne went above and beyond - cannot fault her.

Reviewed on 07/12/2016

Always friendly and helpful.

Reviewed on 04/12/2016

We dealt with Jonathan, Gary and Kevin who were all highly professional and extremely helpful and supportive throughout our selling and buying process.

Reviewed on 01/12/2016

Graham was extremely helpful and professional; shame we didn't sell with you as well!

Reviewed on 30/11/2016

Graham Franks was particularly helpful throughout the whole buying process, with his efficient, friendly manner. He always obtained a prompt resolution to any problems

Reviewed on 27/11/2016

Throughout the process of buying my first home, I dealt with Graham Franks. From the point of making the offer through to completing and exchanging, the quality of service provided by Graham was excellent. Graham was proactive in chasing when required which put my mind at ease and this helped to ensure a swift sale. As a first time buyer, I naturally had many questions during the process and Graham was knowledgeable and where Graham had to check with other parties, he always ensured he was punctual and thorough with his response. I would definitely recommend Ashtons and in particular Graham to anybody looking to purchase a property. Superb customer service!

Reviewed on 24/11/2016

Ashtons were very professional and efficient from the moment we walked into their offices. Staff were sympathetic to our situation in dealing with an estate. Joanne was fantastic in her dealings with the buyer/solicitor.

Reviewed on 21/11/2016

Arranging a viewing was simple. I liked the fact that is was possible to carry out at a time which was convenient to myself. Graham Franks dealt with the buying process, maintaining constant communication throughout. He was professional, approachable and responded in a timely manner.

Reviewed on 18/11/2016

Everyone has been very helpful, from beginning to end. We were kept fully informed during the viewing stage; the website feedback feature was great. Also Graham went above and beyond during getting contracts exchanged.

Reviewed on 15/11/2016

It's a pleasure to work with Ashtons.

Reviewed on 12/11/2016

Since moving to this area in 2002, this is the 2nd time we have used Ashtons to buy and sell and we have been extremely happy with the service and professionalism of all staff involved.

Reviewed on 09/11/2016

Very happy with the service. Verity was particularly helpful. It was useful to have Graham following up once a sale had been agreed.

Reviewed on 05/11/2016

Always found staff professional. Throughout the whole process, Graham kept in contact; was very reliable, chasing things and then promptly ringing me back - was also excellent at keeping our buyer informed and happy. We valued their knowledge and opinion about markets etc. Would we use Ashtons again? Yes - We used you last time we moved over 12 years ago!

Reviewed on 02/11/2016

Graham Franks was professional, always available and approachable. You had a constant flow of viewings arranged for selling our house. Annemaree and Verity on the phones were always polite and helpful.

Reviewed on 30/10/2016

Made the sale process very easy and painless. Joe, Neil and the team did a great job.

Reviewed on 27/10/2016

Very helpful and always there to answer our questions.

Reviewed on 25/10/2016

Tracie was excellent. She continually went above and beyond throughout what was a very tricky process. She was always in contact with me about the move and what she was doing. We have moved twice previously and have never had such a caring, efficient and knowledgeable estate agent. We felt in very good hands and never worried that anything was not being done. Brilliant!!!!

Reviewed on 24/10/2016

Nicky was very helpful and professional throughout.

Reviewed on 21/10/2016

All very good - Never failed to do what they said they would do.

Reviewed on 18/10/2016

Tracie has been highly professional and approachable.

Reviewed on 15/10/2016

Graham dealt with the whole process really well, he kept us informed the whole way through. Communication is so important in this sensitive time and he kept us well informed throughout. He was proactive and empathetic. Thank you.

Reviewed on 12/10/2016

Dealt with Kevin and Graham. Excellent throughout process. Always on the ball. Great recommendation.

Reviewed on 10/10/2016

Graham Franks was professional from day one - not only did he meet our expectations, but exceeded them. He is an asset to Ashtons. If only all estate agents were the same.

Reviewed on 07/10/2016

Even though Ashtons weren't contracted to us - they were acting on behalf of our sellers - they were instrumental in achieving a challenging exchange and completion date. Throughout, they were courteous and professional. Thanks to Tracie, Nick and team for all their hard work.

Reviewed on 05/10/2016

All the staff we dealt with were great! Thoroughly professional, helpful and friendly all the way through the process. Thank you.

Reviewed on 02/10/2016

Agent I deal with was really helpful - updated me every time and always answered my calls - excellent customer support. Many thanks to Graham from Welwyn Garden City.

Reviewed on 29/09/2016

Very pleased with all aspects of Ashtons' service. Richard Fossey, Joanne Sargeant & Robert Ash - all provided excellent, prompt and courteous service through all stages. End result - Excellent!

Reviewed on 26/09/2016

Competitively priced with exceptional service.

Reviewed on 23/09/2016

Everybody at Ashtons has been great, very professional, open and clear. Graham has been brilliant at seeing through our purchase and keeping us on track and well informed. Your conveyancing team have also been extremely helpful and always prompt. Thank you, we're thrilled with our new house and looking forward to moving.

Reviewed on 21/09/2016

The entire process has been handled perfectly. Even with a tricky chain, Ashtons have done everything possible to keep us happy and well informed. I would highly recommend them to anyone! The entire team are extremely knowledgeable, professional and have worked tirelessly to see that our needs have been met.

Reviewed on 18/09/2016

Very happy with Ashtons - helpful, thorough and professional.

Reviewed on 16/09/2016

Sally Fearon was by far the most approachable and professional of all the Letting Agents I contacted prior to signing up with Ashtons. Nicky whom I have had less contact with is equally as approachable. Lovely manner.

Reviewed on 15/09/2016

Richard was very professional when negotiating the purchase price for both the houses we were buying and selling. Joanne dealt extremely well with some tricky situations which arose during a long and complicated period leading up to exchange.

Reviewed on 12/09/2016

The process of both selling and buying has been prolonged and very stressful. An agent could easily have given up, but Ashtons have provided an exceptional level of support - that advice has been professional, timely and friendly and I am delighted to recommend them to everyone I know!

Reviewed on 06/09/2016

Excellent office - open and comfortable. Very good greetings from all; reception and front of house team. Thirsty work selling a house, so thanks for the water and the coffee was good too. Good to have a laugh with real people, all of you - well done to the whole team, a credit to Joe's excellent management and people skills over the years.

Reviewed on 03/09/2016

Ashtons were by far the best estate agent I dealt with. Hannah was excellent as was Joanne throughout the whole process.

Reviewed on 02/09/2016

Chris Gardner was our main point of contact and I cannot fault him. Kept in touch through the whole process - very friendly and professional.

Reviewed on 29/08/2016

Sally Fearon was wonderful to deal with.

Reviewed on 26/08/2016

All staff were very helpful

Reviewed on 23/08/2016

Ashtons have been really great, helpful and professional in their service to us. They are easily the best agent we have used. We love our little house!!!

Reviewed on 18/08/2016

Everyone at at St Albans were professional and I would recommend you.

Reviewed on 15/08/2016

We have dealt with many estate agents over the years and in recent times, and found Ashtons to be professional, friendly and organised. We mainly dealt with Steve at first who arrived promptly for the valuation, came with specs
of similar properties and immediately gave a valuation and reasons for it (and didn't waffle on like many estate agents!). Once the sale was going through we dealt mainly with Joanne, who we have dealt with in the past, and have always found her professional, quick to respond, constantly kept in touch with any updates and always a friendly voice. If Joanne was unavailable, Steve always knew where the sale was at, and was keen to help. Ashtons seem to have a well-organised operation, friendly, bright feel to the office and someone is always there to help - too many times estate agents say that 'the person you need is out of the office and I don't know what's going on', whereas someone would always either know or find out at Ashtons. Also, nice touch with the flowers at the end!

Reviewed on 12/08/2016

Impressive when under pressure; able to deal with a number of clients at one time and willing to listen.

Reviewed on 09/08/2016

Graham has been excellent as has Nicola - intelligent and deeply understanding people. The ladies who showed people around our home were also extremely personable. Ashtons have been exemplary and I am extremely pleased I chose them to sell my home.

Reviewed on 06/08/2016

Very good at keeping us informed of progress etc.

Reviewed on 03/08/2016

Great client care from the beginning to the end of the process, particularly when things were challenging!

Reviewed on 01/08/2016

Everyone was really helpful, particularly Verity who would call with information regularly.

Reviewed on 30/07/2016

All staff were polite and easy to interact with. Special thanks to Graham and Verity for keeping me up to date.

Reviewed on 27/07/2016

Very happy customer, thank you for making my purchase such a pleasant experience.

Reviewed on 24/07/2016

Robert, Hannah and Joanne who saw things through to completion were very helpful and professional as was Victoria from client services.

Reviewed on 21/07/2016

Just a quick note to thank you for your help over the last week in getting us over the finish line. It has been a bumpy journey but your support has really helped me feel that I had someone keeping up the pressure and keeping an eye out for us.

Reviewed on 13/07/2016

Tracie was very helpful throughout the legal process.

Reviewed on 06/07/2016

We found all the individuals we dealt with to be helpful, professional and friendly, from Graham Franks who came to value our property to Nick Franklin who dealt with things after we sold our property. Thank you everyone for your help and the champagne was a nice touch!

Reviewed on 05/07/2016

Tracy was brilliant, Diane was great and the rest of the team were amazing.

Reviewed on 03/07/2016

Everyone has been thoroughly professional, courteous and understanding. We would like to thank all the team for their help and support.

Reviewed on 01/07/2016

The viewing agent was very professional – we liked how she let us view without the next appointment in the house. Tracie has been amazing. If everyone was like Tracie, house buying would be so much more efficient. She was also so nice, as well as being extremely competent. We can’t sing her praise enough.

Reviewed on 29/06/2016

Top notch service. Tracie has been of particular support and has kept us informed every step of the way.

Reviewed on 26/06/2016

Josey and I just wanted to say thanks again for you and your teams help with the sale of our property.

We were really pleased with the way the house was marketed and the strategy of holding an open day (which was a real help having two children!)

A big thank you should go to Tracie.

Reviewed on 23/06/2016

Excellent communication at all times with the rental property. Responses to fixture or repairs very quick with the least impact possible on our personal space. Very respectful. The best estate agents dealt with yet and I've been renting for over 20 years!

Reviewed on 21/06/2016

We dealt with Nick Franklin and found him to be extremely helpful. It was a lovely surprise to see him in person and thank him when we collected the keys.

Reviewed on 18/06/2016

To Verity and all those involved in my purchase, I'd just like to say a late thank you for the bouquet of flowers received on my moving day. It was a lovely and much appreciated touch after a very long day! Thanks again.

Reviewed on 15/06/2016

Chris Haws was helpful and professional at all times.

Reviewed on 12/06/2016

All very professional to deal with.

Reviewed on 09/06/2016

Very happy with the service and found the individuals very professional & proactive.

Reviewed on 06/06/2016

Everyone worked extremely hard with a special thank you to Joanne.

Reviewed on 03/06/2016

The initial impression their office in St Albans gives is excellent. The meeting with Steve Preston was why I chose Ashtons. He was very well informed, friendly and engaged in selling my property. The liaison with Hayley regarding viewings was excellent. I was always well informed. Then from offer I dealt with Joanne who was professional, friendly and gave me good service. They were a pleasure to work with.

Reviewed on 01/06/2016

All very professional and helpful.

Reviewed on 25/05/2016

Pleasure to deal with Joanne and Steve. Really impressed with level of personal attention and care.

Reviewed on 13/05/2016

Very happy with everyone we dealt with; We would like to particularly single out Nick Franklin, who was outstanding. We also appreciated Kevin Wormald's guidance on initial marketing and overall professionalism.

Reviewed on 03/05/2016

Very knowledgeable on market/area. Tracie was absolutely fantastic, helpful, patient and always kept us abreast of progress. We felt confident in Nick's ability to negotiate on our behalf.

Reviewed on 23/04/2016

Very good service, sound knowledge and professionalism.

Reviewed on 20/04/2016

Since letting our property with yourselves, I have been very impressed with the service that you provide - I have peace of mind about the house, and what with living so far away, that is what I really want - so thank you for all your work and taking such good care of our property and its tenants.

Reviewed on 18/04/2016

We cannot fault Chris Gardner - Really friendly, genuine, helpful and professional - Thank you!

Reviewed on 15/04/2016

Hi John and the team

Now the sale has gone through and been completed I have reflected on the transaction and just wanted to let you know how pleased am I!

The transaction itself, given such a short timescale, went smoothly and without a hitch.

So thanks to all at Ashtons, from Steve Fisher who first took me round the flat in 2010, to Chris in Lettings, to Kevin in sales and of course yourself.

A very good result and I look forward to continue working with Ashons

Reviewed on 14/04/2016

Friendly, helpful team; very professional.

Reviewed on 08/04/2016

Special mention to Steve who went above and beyond when we were selling our house suddenly (and quickly!) and to Joanne who has been very supportive through the twists and turns leading to exchange.

Reviewed on 05/04/2016

Ashtons Redbourn truly are the best estate agent team I have had the pleasure of selling property with and we can't thank you enough for your speed, professionalism & Kindness. Thanks again from a very delighted Mia & Stu.

Reviewed on 02/04/2016

JP, David, Neil and Joe all advised, supported and were incredibly active on my behalf throughout the sale. A fantastic team.

Reviewed on 29/03/2016

Great communication throughout and I was kept in the loop at all times. As a customer, I felt that Sally & Nicky were 10 out of 10!

Reviewed on 20/03/2016

All very polite and worked as a team. Ashtons were the only agent in WGC to suggest a strategy to secure the property we were after. Ashtons proactive approach worked enabling us to buy a rare property in the precise location we were wanting to live.

Reviewed on 17/03/2016

Excellent service particularly Taylor and David Williams.

Reviewed on 14/03/2016

Excellent with contact, support and guidance throughout process. Extremely helpful, professional and friendly. All issues were dealt with promptly, efficiently and with integrity. Absolute 100% confidence all the way! Would never consider using any other estate agent.

Reviewed on 08/03/2016

We dealt with Sally and Nicki at Harpenden. Both ladies very positive and helpful - took all worry out of process - Thanks for that!

Reviewed on 05/03/2016

David Williams did a great job in a tough process leading up to exchange.

Reviewed on 02/03/2016

Everyone with whom we came into contact from Ashtons were all extremely helpful and friendly. Both Jon-Paul and David Williams were particularly good and we much appreciated the flowers we received on completion.

Reviewed on 29/02/2016

Excellent team across all areas, but Jon-Paul, Neil & David deserve a special mention for outstanding service!

Stayed in touch over several years and Ashtons really seem to care about us as clients.

Reviewed on 26/02/2016

Very impressed with Nick who was helpful, encouraging, efficient and always returned by calls.

Reviewed on 23/02/2016

Cathy & Tracie very pleasant to deal with - very patient, very helpful.

Reviewed on 22/02/2016

Can I just pass on my sincere thanks to you all.

Once again you have sold a property of ours and it all went smoothly or as smooth as can be expected.

The professional yet personal approach you take is unique to any agency and we will always use you and recommend you.

Reviewed on 20/02/2016

From viewing my house, Jon-Paul was helpful and enthusiastic, always on hand to guide and help with advice. This enthusiasm continued with David's help on other aspects of the sale.

Reviewed on 16/02/2016

Ashtons communicated well with us throughout the process. All the individuals we dealt with were always professional - particularly outstanding negotiation by Cathy Chappin and follow though by Tracie Phillips to exchange was excellent & proactive.

Reviewed on 12/02/2016

I found that all personnel I dealt with to be helpful, knowledgeable and professional.

Reviewed on 09/02/2016

JP and David were fantastic to deal with - friendly, helpful and professional. We are so grateful for their help buying our lovely home!

Reviewed on 06/02/2016

Graham and Stephen have been very helpful and professional. Other staff who conducted viewings were also professional and friendly. Thank you.

Reviewed on 03/02/2016

Everyone we had contact with was professional and helpful. Graham Law was exceptional!

Reviewed on 01/02/2016

Joanne and all the staff I spoke to were very helpful and polite. My purchase was not an easy one, but every effort was made by Ashtons to help with all situations as they arose. The flowers were very much appreciated. Thank you.

Reviewed on 30/01/2016

All staff great - kept us well informed all of the time.

Reviewed on 26/01/2016

Just a quick note to say many thanks for all of your help in selling our home. We were really pleased with your professional, welcoming and pro-active service.

We are now settled into our new home and have just welcomed the arrival of our new baby - the very reason behind our move!

Reviewed on 23/01/2016

We dealt with numerous estate agents in the area and found all members of Ashtons always the most helpful,Tracie Phillips and Nick Wearmouth in particular.

Reviewed on 20/01/2016

All members of the team at Harpenden are very good re communication, organisation etc. Absolutely no improvements to be made!

Reviewed on 10/01/2016

Graham who dealt with my sale was very professional and always kept me updated with the sale progression - could not have asked for more. In addition, I would like to mention that Kirstie Willis was also very professional and informative.

Reviewed on 07/01/2016

Both John Ingram and Graham Franks were instrumental in ensuring the process was as smooth as possible.

Reviewed on 04/01/2016

Excellent, lovely dedicated people. Neil Facer was calm, in control and solved every problem with a smile!

Reviewed on 31/12/2015

Everyone was very friendly, helpful & professional.

Reviewed on 27/12/2015

I just wanted to send you a quick note to let you know about the excellent service that I received from your colleagues throughout the process of selling our property early in the year. Neil, Taylor and David were all great, as were the rest of the team.

Reviewed on 23/12/2015

Ashtons are professional, have integrity, are reliable and extremely helpful. I have noticed that Ashtons do understand the sense of urgency that is required when it comes to chasing things up with solicitors - this is not always true of other estate agents. Stephen Fisher has been superb!

Reviewed on 20/12/2015

Everyone was pleasant to deal with and were very quick and efficient.

Reviewed on 17/12/2015

All were professional and friendly, but in particular Joanne Sargeant was fantastic. When I needed support and reassurance she was always there.

Reviewed on 14/12/2015

Common Sense prevailed and this resulted in a satisfactory conclusion. The staff were polite and guided me step by step. They were extremely professional with perfect manners.

Reviewed on 09/12/2015

Thank you for keeping us up to date with developments throughout the course of our purchase. You were totally professional while still being helpful and friendly with a calming influence. This made a real difference and kept me sane (ish) during a stressful time. You put the other estate agents to shame and we would not hesitate to recommend you and everyone at Ashtons. Thanks again.

Reviewed on 06/12/2015

Very helpful across whole process and made my experience far less stressful - thank you.

Reviewed on 03/12/2015

Nick was really professional - excellent level of contact, extremely knowledgeable about the local and national market. The access to staff was very good, with calls always returned promptly. Tracie & Cathy were really helpful, as were others we dealt with through the process.

Reviewed on 01/12/2015

Very approachable and know their stuff!

Reviewed on 29/11/2015

I just wanted to say a huge thank you for all your help with the purchase of our property. You have been so lovely and were really helpful.

We both really appreciate it and will definitely be coming to Ashtons if we ever sell our new house :).

Thank you for the flowers!

Reviewed on 27/11/2015

We sold our property in Wheathamstead through Ashtons Harpenden in 2015. Their knowledge of the local market was extensive both in terms of realistic pricing and potential buyers. They offered a high level of support throughout the process and were always available to discuss any issues.

Reviewed on 23/11/2015

Everyone was lovely during the whole buying process and I was well informed throughout too.

Reviewed on 20/11/2015

Nick Wearmouth is the best estate agent manager I have come across after buying, selling and letting property in 25 years. Thanks

Reviewed on 18/11/2015

Particularly impressed with Tracie Phillips - always helpful, friendly and supportive. She did a magnificent job on what proved to be a difficult sale.

Reviewed on 15/11/2015

The whole process from placing my property on the market to completion, took only 3 months. My dealings with Nick, Alison & Tracie have been very friendly, but also professionally conducted. Thank you to everyone.

Reviewed on 12/11/2015

Everybody has been helpful and kept me informed of developments.

Reviewed on 08/11/2015

Cathy introduced us to the house and Tracie dealt with the sale - both were great, friendly, professional and made things as easy as possible for us.

Reviewed on 05/11/2015

Very professional and diligent.

Reviewed on 02/11/2015

Everyone we dealt with (Joe, JP & David) were helpful and professional. This was our first purchase and you were all really great, guiding us through the process. Many thanks

Reviewed on 26/10/2015

Sally was fantastic, professional and had empathy... we loved her approach and she got things done. Thank you so much. We must not forget Annette, she was the first person we contacted....professional, kind and embracing

Reviewed on 23/10/2015

Everyone was wonderful - extremely helpful.

Reviewed on 19/10/2015

Joanne kept us informed weekly & Robert was great at the other end of the phone throughout the process.

Reviewed on 14/10/2015

Very impressed overall, but special mention and praise for Jon-Paul. He is extremely helpful and has been so kind and considerate throughout the whole process - very grateful!

Reviewed on 08/10/2015

Everyone we dealt with was professional without a doubt. Ashtons were the best Agent I dealt with.

Reviewed on 06/10/2015

Used Welwyn Garden City Office. John Ingram was an excellent negotiator and Graham Law provided Customer Service at its best.

Reviewed on 01/10/2015

Everybody very friendly; fast responses to any issues; helpful!

Reviewed on 30/09/2015

We thought Jon-Paul was fab - a pleasure to deal with, easy to get hold of, very knowledgeable, great sense of humour, got results for us - Thanks JP!

Reviewed on 23/09/2015

Joanne was excellent at keeping us up to date on progress.

Reviewed on 21/09/2015

It was my pleasure to deal with Christopher Gardner. He was extremely friendly, helpful and patient.

Reviewed on 20/09/2015

Everyone was helpful, professional and friendly!

Reviewed on 18/09/2015

David and Jon Paul, many thanks for all your assistance during the purchase of my property. You were both great - candid and helpful throughout - properly restoring my faith in Estate Agents! You made a stressful process as pain free and pleasant as possible. Will definitely recommend Ashtons!

Reviewed on 17/09/2015

I found Ashtons great to deal with - even as the buyer. Definitely restored my faith in estate agents! David & Jon-Paul were very pleasant to deal with.

Reviewed on 15/09/2015

Chris, Chris & Charlotte all great - kept me informed and very professional.

Reviewed on 07/09/2015

Tracie Phillips was particularly professional (and patient) throughout the process. Could always be contacted and always called back when she said she would.

Reviewed on 03/09/2015

Appreciated the full cooperation of Joanne Sargeant during the sales progression stage. She is truly friendly and professional.

Reviewed on 01/09/2015

Very professional, helpful, organised and open proactive communication. Impressed with integrity displayed by Graham and the team - something estate agents don't always have a reputation for.

Reviewed on 24/08/2015

Jan Docking who dealt with my moving was extremely helpful, quick to respond and friendly. Made the process easy and as stress-free as possible.

Reviewed on 23/08/2015

Frankly, the service from start to finish was faultless…. From first point of contact we experienced a professional and friendly approach and also thought the quality of photography was first class and helped sell our property. The entire Ashtons team were excellent.

Reviewed on 20/08/2015

Seamless…. Annette was always pleasant to deal with and all questions were followed through efficiently.

Reviewed on 20/08/2015

Excellent customer service - Cathy went above and beyond her duties, she was excellent. Brilliant work.

Reviewed on 18/08/2015

Now that we are officially 'in' and I have found a way through the packed boxes, I wanted to just send a quick e-mail to say a huge and very sincere 'Thank You' to the entire team at Ashtons for the way in which you've handled the sale of our property. From the moment you walked through our door and offered us the benefit of your valuable experience and advice, through to the excellent photography of our home, to the super efficiency of Cathy & Tracie as the process evolved, we have been impressed by the professionalism and efficiency of the entire Ashtons team. All that coupled with a friendly attitude that made the whole experience a pleasure. Well done and Thank You all!

Reviewed on 14/08/2015

We just wanted to say a big ‘Thank you!’ to everyone who helped us with the sale and purchase of our house (s). Your service was of the highest level and I/we will certainly recommend you highly to anyone who asks! Special thanks to Jon-Paul who made it all happen in the first place; to Neil who advised us; to Joe for giving us the fantastic news and helping us through various points and to Kay for the photos and David and Richard for their efforts and tolerance at getting us over the final move date hurdles. You’ve been outstanding. Thanks and best wishes.

Reviewed on 12/08/2015

A pleasure to deal with. Jon-Paul was friendly and professional, and Ashtons sold our house quickly and achieved a good price for us. The process up to completion was dealt with effectively by David Williams, with no pressure or additional stress being passed on to us. Thank you.

Reviewed on 11/08/2015

Very friendly and helpful – no pressure, unlike other estate agents.

Reviewed on 08/08/2015

Tracie was very friendly and professional in her work.

Reviewed on 05/08/2015

My thanks to all the team, particularly Robert and Joanne for their patience and persistence.

Reviewed on 04/08/2015

This is to convey our thanks for all that you have done for us over several years. We have now settled into our retirement home in Kempston, not purchased through Ashtons. This has been made possible through our purchase and ownership of Poets Court for several years. We made the original purchase through you and the letting was managed by yourselves. Sale of the flat last year was at times a bit fraught and we are grateful for all the effort by Ashtons that saw it through to completion, particularly by David Williams. So thank you one and all for your services.

Reviewed on 02/08/2015

Tracie & Nick at the Redbourn office were brilliant, going above and beyond expectations in chasing up the local solicitors and dealing with buyers.

Reviewed on 31/07/2015

Everyone was pleasant and helpful and willing to pull out all the stops, especially in regard to getting my property on the market so quickly.

Reviewed on 22/07/2015

We would not hesitate to recommend Joe Wilkes or David Williams. They helped us through a very difficult transaction.

Reviewed on 22/07/2015

Professional, knowledgeable, service orientated!!

Reviewed on 21/07/2015

John was lovely to deal with and Nicola was very professional and sympathetic. Steve Fisher is a total legend! Ours was a particularly difficult lead up to the exchange and he listened/kept me calm/was the voice of reason and negotiated deals I could not have done. He always made us feel that our sale was the most important thing on his agenda - we can't thank him enough.

Reviewed on 20/07/2015

Thank you Joe, Jon-Paul and David - I value all of your efforts getting this property to completion!

Reviewed on 18/07/2015

Extremely helpful and easy to contact - Overall, Excellent!

Reviewed on 17/07/2015

Thank you all so much for making our house move happen! We are loving our new home. You are a great bunch of guys and all so good at what you do – it was a pleasure doing business!

Reviewed on 16/07/2015

We have received the best service from you in comparison to any other agent we have ever used - Nikki, Emma and Annette were brilliant.

Reviewed on 14/07/2015

Thank you so much for all your hard work, especially to Steve, Robert and Joanne. You could not have been more friendly, helpful and professional. I will most definitely use Ashtons again. Thank you.

Reviewed on 19/06/2015

Cannot fault any of the staff – you have successfully carved out a niche in the Harpenden market – long may it last! Wouldn’t hesitate to recommend Ashtons and particularly grateful to JP for his patience, professionalism and cheerful approach! Thank you all so much.

Reviewed on 14/06/2015

Professional, courteous, polite and kept me informed of progress. Also pleasantly surprised by the flowers received after completion welcoming me to my new home. Thank you!

Reviewed on 11/06/2015

Professional, prompt, tenacious and helpful!

Reviewed on 02/06/2015

Chris Haws was very professional and helpful throughout the process.

Reviewed on 18/05/2015

All staff were very helpful and friendly. An extremely efficient service all round. I would recommend to anyone and have so already.

Reviewed on 11/05/2015

To Neil, David and all at Ashtons! Just a little note to say a huge 'Thank you' for all your help, patience and hard work in the sale and purchase, you never lost the faith!

Seriously, A1 service, will miss our daily phone calls!

Will 100% be coming back when we're ready to sell........!

Reviewed on 08/05/2015

From the first view, making the offer and buying process – very helpful and supportive. Thank you for the lovely flowers!

Reviewed on 05/05/2015

Jon-Paul was very professional and approachable when selling our property. He was very prompt when people were bidding and always kept us up to date.

Reviewed on 02/05/2015

From start to finish, faultless service, with particular mention for Joe Wilkes, Neil Facer and Jon-Paul. Always handled viewings efficiently and felt entirely confident in negotiating skills. Will recommend highly.

Reviewed on 01/05/2015

Every member of staff I dealt with were very professional, extremely efficient, courteous and polite.

Reviewed on 30/04/2015

Thank you so much for your impeccable service and professionalism.

It was a pleasure dealing with you and your team, which makes a significant difference when selling your home.

Thank you again!!!

Reviewed on 30/04/2015

The sales team at Ashtons Harpenden were excellent from start to finish. We never felt pressured during the process and were given enough time to sell our investment property before buying. Much credit to Jon-Paul during the viewing and negotiation process and David Williams during the contract process - totally professional, approachable and knowledgeable.

Reviewed on 28/04/2015

Thank you Jonathan and Ashtons for your personable approach, human contact and most importantly, for selling my house! Your patience is admirable and good humour commendable. An estate agent unlike any other.

It was an absolute pleasure to experience your honest, straightforward, upbeat and charming personality throughout the whole procedure! It was very reassuring to know that you were always accessible and your cheerful, but professional approach to dealing with any “problems” was much appreciated.

After the offer was accepted, I felt that Joanne managed the sale superbly – pushing everyone forwards and keeping me up to date at all times. We had some very “interesting” negotiations before exchange of contracts, but Joanne remained cool, calm and collected and she was always available at the end of the telephone.

It really is appreciated and I wouldn’t hesitate to recommend you to anyone else thinking of selling/buying (and I haven’t said that about any other estate agents!).

Reviewed on 27/04/2015

A very professional service from beginning to end meant that the stress of moving home was reduced. Jon-Paul and David were excellent: very helpful and efficient. Ashtons’ service excellent too: everything possible is done to make the process as smooth as possible.

Reviewed on 24/04/2015

Very impressed with the professionalism and level of contact from Jonathan and Steve at your St Albans' office.

Reviewed on 21/04/2015

Kevin Wormald was very nice to deal with, really spent time and effort in taking the photographs and provided useful advice in presenting the property well.

Reviewed on 19/04/2015

Graham Law was our main point of contact. We were impressed by his professional and experienced yet friendly style. He provided us with timely updates and information regarding procedure. We couldn’t have wanted for more.

Reviewed on 17/04/2015

Tracie in your team I think has been absolutely amazing throughout the whole process. From the minute she came on board as Post Sales Co-Ordinator, after the sale was agreed, I think she has performed her role above and beyond the call of duty.

If I am honest, I never thought the sale process would ever go through. However, Tracie had other ideas and was resolute in not giving up without a fight. Her determination to keep the chain going, persevere and her calm manner in all of her dealings and liaisons with all parties concerned, is a credit to her and a real asset to Ashtons.

Her dealings with me were extremely professional, always coming back to me if I left a message, always keeping me in the loop with what was going on by copying me into e mails and ringing me regularly to give me updates. Her consistent composure and positivity went a long way to calming down many a tense situation.

I can't praise her highly enough and, if Ashtons ever did an Employee of the Year award, then I would have no hesitation in nominating Tracie outright. I consider it a pleasure to have known her in a professional capacity.

I should also like to comment on Redbourn office as a whole, who, in my opinion, redeem the reputation of estate agents, with everyone I dealt with being courteous, professional, helpful at all times and I would have no hesitation in recommending the office as highly as I can (which in fact I have already done).

Best wishes to you and your staff.

Reviewed on 15/04/2015

Excellent; Well informed; Easy to discuss matters with; Helpful; Professional & business-like – met my expectations and more.

Reviewed on 12/04/2015

Friendly, helpful and affable staff. I was very impressed with Ashtons. The flowers on completion were a nice touch, I haven’t seen any other agents do that

Reviewed on 11/04/2015

Hi Charlotte

I just wanted to write a few lines to say thank you because your service really was superior to any other letting agent or letting agency I have ever worked with.

You've been amazing and an absolute star to work with! You always came back to me quickly, explained all processes patiently and kept in touch - this made me feel really confident about Ashtons and having you as a contact there. At no other letting agency did I have a personal contact that has worked so hard in securing a property for us, it's really been such a pleasure to work with you - the tenants last night said the same things about you which is why I really wanted to let you know that your doing fantastic.

The e mails you sent about confirmations etc explained and confirmed everything - this is brilliant and always something I had to chase at other letting agents. You provided it instantly without needing a reminder. Same thing goes for your Rightmove adverts, they always provide lots of photos, a floor plan and EPC rating - again something I always have to chase at other agencies. The experience with you and Ashtons really made me loyal to you guys and have a brilliant opinion of Ashtons with no hesitation to recommend you guys or get in touch again in the future if we're looking to rent or buy.

So thank you very much again, thanks for chasing the landlord and making it all happen in record time! Please keep up your fantastic work and superior standards.

Reviewed on 10/04/2015

Jon-Paul was brilliant, offering me superb advice on my sales and purchase.

Reviewed on 08/04/2015

Everyone we met were very helpful and always with a smile. Reduced our stress levels by 100%. Thank you all

Reviewed on 06/04/2015

Extremely professional service and staff. Nick and his team were always available with any queries. A very special thank you to Tracie who was with us every step of the way.

Reviewed on 04/04/2015

Very helpful always ready to help and kept in touch all the time throughout the sale.

Reviewed on 02/04/2015

Everyone has been professional and friendly and the sale has progressed smoothly.

Reviewed on 25/03/2015

Jonathan was incredibly patient and helpful during both my viewings offering useful and practical information that led to me making an offer which was accepted on 13 January. Joanne took the process forward very efficiently and I appreciated having someone else to also track progress and chase up enquiries etc. We exchanged 6 February and completed 13 February – I couldn’t be happier!

Reviewed on 23/03/2015

My experience with Ashtons was wonderful. Sally Fearon and Nikki were kind, generous ladies who made the entire process a great experience. I can’t speak highly enough of how helpful and special these ladies are….. especially Sally. Thank you!!!

Reviewed on 21/03/2015

Jon-Paul was very helpful. Stayed in touch regularly and kept me informed.

Reviewed on 19/03/2015

How can we ever begin to express how deeply grateful we are to you for all you have done for us as a family, not only selling our homes (which can be really tough and emotional) in such a special and sensitive way, but then finding us fantastic new ones – there are seriously no words!

Joe, you always said “We will look after you!” That is the truth – you did!! Thank you so much.

We, the Reads, are truly indebted to you. Thank you for the daily happiness of living in our lovely homes! On behalf of us all, Grace.

Reviewed on 16/03/2015

Graham Franks was very helpful at all times. I needed to make sure everything run smooth and he was on the other side of the phone when I needed him. Thanks for your help.

Reviewed on 16/03/2015

Everyone was extremely helpful, professional and friendly to deal with. Thank you!

Reviewed on 14/03/2015

Joe Wilkes, Jon-Paul Brampton and David were all excellent and provided first class, friendly service. We were kept up to date at every stage. So refreshing after our first experience with another agent.

Reviewed on 12/03/2015

I can honestly say Ashtons are the best estate agents I have dealt with – having rented a property and sold two properties with them. Particular thanks to Nick at valuation stage, Jen at viewing stage and Tracie at selling stage! Would definitely recommend!

Reviewed on 09/03/2015

We mostly dealt with Tracie Phillips who was most informative, polite, pleasant and very professional. She kept us up to date with the procedures and reassured us through some difficult times. A big thank you to her and also Jen Jukes.

Reviewed on 06/03/2015

Professional, friendly and supportive.

Reviewed on 03/03/2015

Good communication via phone calls and emails. Kept informed at all times.

Reviewed on 02/03/2015

Just a quick e mail to say thank you to Graham (post sale follow up) for pushing this through for us. At times we thought it was only us and Graham in the whole process who wanted to get the deal done. Graham seemed to push our own agent and solicitors to speed up completion when they were slow to move.

I would certainly approach you next time I need an estate agent due to the post sale service and how well you appear to try to push for completion for your client.

Reviewed on 01/03/2015

A really professional, likeable team - have used them before and will again and recommend them. Thank you.

Reviewed on 28/02/2015

Through all the complications in the process of the sale, Ashtons were the shining light of reason! Jen and Tracie in particular were very hardworking and extremely efficient!

Reviewed on 26/02/2015

Tracie and Jen are very polite, friendly and professional on the phone. I found them easier to liaise with than other agents. A pleasant agent to work with.

Reviewed on 23/02/2015

Excellent service.

Reviewed on 20/02/2015

Very professional, were good about notifying us about new properties and sending through details. Always remembered our criteria and budget and didn’t flood us with unsuitable properties. Viewing times convenient for us. It was really helpful dealing with one person once our offer had been accepted. Graham Franks was excellent in terms of communication with regular updates and follow up on actions. Made the process very easy and as stress free as possible.

Reviewed on 20/02/2015

Huge 'Thank You' to yourselves, Jon-Paul and the team for assisting me with (my) sale.

I really appreciate your professionalism, calmness and keeping me informed every step of the way. It was a pleasure working with you and I would have no hesitation in recommending you to anyone in the future.

Reviewed on 18/02/2015

Very approachable and friendly. Nothing was too much trouble.

Reviewed on 16/02/2015

We had previously had an offer accepted on a different property marketed by another agent – safe to say Ashtons were in a different league! Many thanks to Tracie who helped us along the way and also for the beautiful flowers.

Reviewed on 14/02/2015

We have been delighted with the service Graham Franks has given us from the moment we agreed the sale and purchase. He has been unfailingly helpful, prompt, open and friendly – extremely professional and a great asset to your organisation. Many thanks Graham!

Reviewed on 12/02/2015

We dealt with Jonathan, Sharon and Joanne. All were friendly, professional and helpful – Joanne was especially helpful in the latter stage of the process.

Reviewed on 23/01/2015

I would like to say a special 'thank you' to you for all that you've done in getting the arrangements made so quickly and efficiently. You really inspired confidence with your initial visit to the house - and everything followed on very well from there. Very professional and just what was required.

Reviewed on 16/01/2015

Graham has been very helpful all the way up to completion - very patient and dealt with other queries and chasing up. Steve Fisher was excellent at passing on offers and providing useful advice prior to offer acceptance.

Reviewed on 14/01/2015

Buying our first house, instead of it being a stressful time, turned out to be a very educational experience. Graham Franks was the estate agent that myself and my partner dealt with from Ashtons.

The house we bought turned out to not be the simple purchase we had originally hoped for, but Graham helped me during every step of the process, explaining things that were foreign to me and constantly keeping me in the loop.

If and when I choose to purchase another property, I can only hope the listing we are interested in comes under Ashtons and we get to deal with Graham Franks again. He really was the most helpful person during this whole process.

I was really happy with how everything turned out and delighted that our first ever property purchase was handled so well.

I would recommend Graham and Ashtons to everyone I know. Thanks.

Reviewed on 12/01/2015

Everyone at Ashtons in Redbourn were/are most helpful and courteous; always efficient and always returned my calls.

Reviewed on 10/01/2015

All staff were very attentive and helpful. Special thanks to Graham Franks who got the transaction exchanged very smoothly.

Reviewed on 08/01/2015

All the staff kept me fully up to date and were always helpful and friendly. Many thanks to Nick, Tracie, Jen, Kate, Diane, Cathy and everyone in the Redbourn office.

Reviewed on 05/01/2015

Big thank you to Graham for your fantastic service. Very impressed indeed especially with the long and difficult chain.

Reviewed on 31/12/2014

The staff at Ashtons Redbourn were excellent throughout the sale of our property and I would have no hesitation to recommend them to other clients.

Reviewed on 30/12/2014

I dealt with Sharon who was highly professional and sympathetic to our needs and Joanne Sargeant who was a pleasure to hear from on a daily basis.

Reviewed on 28/12/2014

We appreciated the advice given by Kevin Wormald on our property when it came onto the market. The support and information flow from Graham Franks was outstanding.

Reviewed on 26/12/2014

A pretty slick operation all round. Joe Wilkes was excellent in valuing and subsequent reporting of market conditions, other sales etc and advice regarding price changes. David Williams provided a superb and most valuable resource of which we made full use. Thanks to everyone concerned.

Reviewed on 25/12/2014

Graham Franks has been a star! Very grateful for all the help and many, many phone calls. Thanks Graham.

Reviewed on 14/12/2014

This wasn’t the easiest of sales for me, but I felt it was made much smoother by Ashtons hand-holding throughout. Graham Franks was particularly good – he was very proactive and kept all the wheels oiled. Thank you very much Graham!

Reviewed on 11/12/2014

From the moment we decided to sell our house and purchase a new one, we felt we were in good hands. The negotiation stage was very time sensitive and tense, but Jonathan was brilliant in getting us the best price and the deal signed. Joanne was also fantastic in communicating with all the parties involved and getting us through this stressful process. Thank you so much.

Reviewed on 09/12/2014

Excellent Service all round. Very efficient staff and very friendly from point of contact, through to completion. Thank you.

Reviewed on 07/12/2014

All the staff at Ashtons that I dealt with were friendly and professional. Joanne Sargeant was extremely helpful, very pleasant to talk to and kept me informed at every stage - Joanne always got back to me when she said she would and is a credit to your business.

Reviewed on 05/12/2014

Excellent service from start to finish. Tracie was an absolute star – kept me informed every step of the way – thank you.

Reviewed on 03/12/2014

Friendly, efficient and stress-free!

Reviewed on 01/12/2014

Put one at ease and were relaxed in their approach, but at the same time were professional and reassuring.

Reviewed on 29/11/2014

All the staff are extremely helpful. However, particular mention to Joe, Neil & Emma on our sale and Neil & David Williams were amazing dealing with our purchase. Huge thanks to everyone.

Reviewed on 27/11/2014

They were professional from start to finish. Weekly phone call updating the situation which was reassuring. Always knew the next steps being taken

Reviewed on 25/11/2014

We cannot praise Ashtons enough. Our property was sold within the first week and we were supported with our following purchase, also through Ashtons, with absolutely exceptional communication and efficient, timely service. We are very impressed and very thankful. Graham was especially instrumental in all our dealings – very impressed.

Reviewed on 03/11/2014

All the staff I dealt with were excellent and gave me every confidence that I’d chosen the right agents.

Reviewed on 01/11/2014

Nicola has been first class throughout the process.

Reviewed on 29/10/2014

In choosing Ashtons, we were confident that our house would reach a wide range of would-be buyers, their marketing material looked the most professional and they have provided an extremely slick and professional service at every stage of the selling process.

Particular thanks to Steve at the marketing/offer stage, as he provided very helpful feedback and to Joanne at the pre-exchange stage, who tirelessly chased and chased all relevant parties when there were issues/delays with our buyers’ buyer’s purchase.

Reviewed on 27/10/2014

The chain was particularly difficult towards exchange, but thanks to Tracie and Nick, I was kept fully informed and avoided a nervous meltdown……

Reviewed on 25/10/2014

Very comfortable with the service and advice.

Reviewed on 23/10/2014

Mainly dealt with Neil Facer - couldn't fault him, his attitude or professionalism

Reviewed on 21/10/2014

All were very friendly, professional and helpful.

Reviewed on 21/10/2014

Very professional.....

Reviewed on 19/10/2014

Superb service and advice offered throughout, particularly by Graham Law.

Reviewed on 17/10/2014

Very professional and friendly service. Thank you to all involved, absolutely delighted with property.

Reviewed on 15/10/2014

We would like to thank you personally for the very professional way in which you have dealt with the sale, being both positive and active through the whole process. From your detailed initial advice, through dealing with interested clients. We are very pleased with the way Neil Facer dealt with the whole process.

Reviewed on 13/10/2014

Ashtons selling approach sold our house. Mr Neil Facer and his team were very efficient and kept us informed of the progress on the sale of our property. Salesperson Jules who dealt with viewings was very professional with a nice manner.

Reviewed on 10/10/2014

Everyone we dealt with was positive, pro-active and helpful. Steve Fisher did a great job getting people through the door and dealing with our offer. The viewing guide did a great job showing people around and was always with us before the viewings and Graham kept the wheels moving!! Thanks all for a great job well done! We will recommend you to friends and family.

Reviewed on 26/09/2014

Very helpful throughout.

Reviewed on 22/09/2014

Annette & Anne were extremely helpful with good grace – counts for a lot.

Reviewed on 18/09/2014

Staff showing buyers around were excellent.

Reviewed on 15/09/2014

Used Ashtons on many occasions and have always found them very good and therefore I have never looked for another agent.

Reviewed on 12/09/2014

Everything was first class. We found all the staff very professional and friendly. Keep up the good work!!

Reviewed on 09/09/2014

Jon-Paul communicated well throughout the process and managed a difficult chain well.

Reviewed on 06/09/2014

Both Annette Godfrey and Anne Huckle have provided excellent service. Annette provided excellent advice and was responsive and flexible in the marketing stage.

Reviewed on 03/09/2014

Neil has been very helpful and easy to work with.

Reviewed on 01/09/2014

Very helpful and good solid advice. Keen to get the transaction done for all parties, despite a number of issues and parties unwilling to compromise. Very friendly team.

Reviewed on 28/08/2014

David Williams has been excellent. Very good support and knowledgeable. He has made the process very easy. Jon-Paul was professional and good.

Reviewed on 25/08/2014

John Ingram was superb. Good research on valuation, excellent communication.

Reviewed on 23/08/2014

Nikki was very helpful all the way through the process and kept us well informed. Thank you.

Reviewed on 20/08/2014

Most of our dealings were with Graham he was very helpful, confident and professional (full marks).

Reviewed on 18/08/2014

A MILLION thank yous! Not sure a million is enough, but seriously, THANK YOU, given we’re (buyers) not paying you a penny - you’ve worked so hard for us and it’s really appreciated.

Reviewed on 15/08/2014

All Ashtons’ staff were excellent, nothing was too much trouble. We feel that Mr Graham Law delivered service well above our expectations. It was Graham’s knowledge and expertise that enabled the difficult sale of two properties and purchase of one property to succeed.

Reviewed on 13/08/2014

Very professional and pro-active from start to finish. We felt in safe hands throughout. Joe and his team are excellent. We would recommend Ashtons to everyone! Thank you.

Reviewed on 11/08/2014

A huge thank you to everyone involved in the sale of my property and also the previous rental. Excellent service!

Reviewed on 08/08/2014

Graham was a delight to deal with.

Reviewed on 06/08/2014

We have found Ashtons to be friendly and very professional and would especially like to thank John Ingram and Graham Law.

Reviewed on 04/08/2014

Dealt with both Steve Fisher and John Ingram. Both polite, delivered what they said, always returned calls and easy to deal with.

Reviewed on 02/08/2014

Jon-Paul - EXCELLENT! Very happy.

Reviewed on 01/08/2014

We are first time buyers and we dealt with a few estate agents that gave us the run-around, not returning calls etc. I dealt with Stephen Fisher of Ashtons – he was honest, helpful and always dealt with whatever was asked of him. Excellent service.

Reviewed on 30/07/2014

Tracie was very helpful and patient with the whole process. Thanks.

Reviewed on 28/07/2014

Everyone I dealt with were friendly and helpful.

Reviewed on 28/07/2014

Everyone really helpful and friendly. Joanne was fantastic - keeping in touch regularly and with a professional and informative attitude.

Reviewed on 26/07/2014

Jen & Tracie – Magnificent team – energetic; reassuring; diligent

Reviewed on 24/07/2014

Excellent service, Stephen who we dealt with mostly was very professional and very helpful. Thank you very much.

Reviewed on 23/07/2014

We dealt with Graham and couldn't have asked for a better estate agent – although anytime we called the office, everyone who answered the phone was always polite and friendly. Very professional.

Reviewed on 22/07/2014

Each person was polite, informative, friendly and helpful at a time which can be stressful. They helped to banish the stress!

Reviewed on 20/07/2014

I was very impressed that several members of the St Albans team came to see the house prior to marketing. I was also very grateful for prompt response to queries – particularly Sharon. Thanks

Reviewed on 18/07/2014

Everyone I dealt with from the valuation stage to sale were professional, friendly and supportive. Nick, Cathy, Tracie and Jen were superb. Thank you.

Reviewed on 18/06/2014

Everyone (at Ashtons’ Redbourn office) - Nick, Jen, Cathy and Tracie – all great!

Reviewed on 15/06/2014

Jen Jukes and other members of the team at Redbourn office were/are fantastic!

Reviewed on 14/06/2014

Tracie has been fantastic during the difficult process of selling our property.

Reviewed on 10/06/2014

Tracie was very good and took the strain when necessary. Generally, office staff very efficient.

Reviewed on 09/06/2014

To Sharon and all the staff at Ashtons. We thank you for all your hard work and words of encouragement when things were not always easy. We appreciate all that you did for us and just so you know, you are the No1 Estate Agency in St Albans!

Reviewed on 02/06/2014

Would definitely use Ashtons again. Jon Paul was excellent at keeping us informed before offer accepted. Joe Wilkes very helpful.

Reviewed on 02/06/2014

All members of Ashtons we dealt with were first class.

Reviewed on 28/05/2014

Everyone we dealt with was lovely! Polite, re-assuring, professional! The people we dealt with were a great example of how Estate Agents should be and not how many are perceived to be. We felt they made the whole selling and in fact buying experience much easier and less stressful.

Reviewed on 28/05/2014

All the members of your team in Harpenden were always friendly and helpful at all times. Neil helped over and above the 'call of duty'.

Reviewed on 27/05/2014

I would like to say David Williams has done an excellent job of keeping us informed and moving things forward. Please pass our thanks on to him.

Reviewed on 26/05/2014

Neil Facer who mainly dealt with me, was friendly, professional and knowledgeable at all times and a credit to your company.

Reviewed on 26/05/2014

Special mention to David Williams on this handling of keeping people informed and his constant input to help people push things along. Many thanks.

Reviewed on 22/05/2014

We have appreciated the sense of professionalism that Ashtons gives out, we feel confident and very comfortable knowing they are dealing with our property.

Reviewed on 19/05/2014

Dealt mainly with Chris Gardner and was always highly impressed with him. Overall a very professional service from Ashtons.

Reviewed on 16/05/2014

Ashtons managed my sale in a very professional and considerate way. The marketing was arranged according to my preferences, fairly limited initially to known contacts only and the visits were well managed. The help from Ashtons’ staff greatly reduced the stress and complications of arranging viewings. The pre-completion negotiations and progress reports were extremely useful and I was kept informed throughout the process. Ashtons negotiated an excellent sale price for my house and this, together with the constant support during the completion phase, confirmed the value of their services.

Reviewed on 09/05/2014

Best agents I have ever used.

Reviewed on 07/05/2014

After a stressful period, it was Tracie who kept me motivated and helped me to stay positive. I couldn't praise her for her work enough.

Reviewed on 17/04/2014

Jon-Paul and David were fantastic and helped us massively to exchange. They were 100% committed and always working in our best interests. They helped push what was a long, complicated, eventful series of transactions through to a successful conclusion.

Reviewed on 06/04/2014

We were dealt with mainly by Chris Haws. Very pleased with the service. Very professional and willing to help and advise. Made the whole process very easy and straight forward. Thanks Chris.

Reviewed on 03/04/2014

All members of staff very helpful and professional throughout the process. Jon-Paul kept us informed and dealt quickly with any issues, resulting in a smooth and stress free sale!

Reviewed on 01/04/2014

Ashtons are very professional - excellent service.

Reviewed on 26/03/2014

Steve Fisher was first class, helpful, understanding, always welcoming – no fuss, in a word, a great job. Well done.

Reviewed on 19/03/2014

Joe and his team were brilliant throughout.

Reviewed on 12/03/2014

Very happy with how Ashtons have helped me with the letting agreement. They were very prompt and I have no complaints.

Reviewed on 10/03/2014

Very professional and very proactive in the sale of my property. The best estate agent in WGC by far.

Reviewed on 07/03/2014

We received a very professional and sensitive service from Steve Preston and John Ingram. Steve Preston, in particular, helped us to persevere and get through difficult times! We have sold, rented and bought a house through Ashtons and we highly recommend them! Thank you!

Reviewed on 25/02/2014

Steve Fisher was most helpful and informative. He always answered the phone in a friendly manner and was prompt in addressing issues. He is a STAR!!!

Reviewed on 21/02/2014

All agents we spoke to were polite and knew the property details. Very impressed with all involved in both the purchase and the quick letting of the property.

Reviewed on 20/02/2014

Lovely staff. A real pleasure to do business with.

Reviewed on 01/02/2014

Everyone we dealt with at Harpenden office were highly professional and courteous, but we would like to mention in particular, David Williams, Neil, Joe and Leon for their assistance during the process.

Reviewed on 29/01/2014

All staff were very helpful, especially Neil Facer and Joe Wilkes.

Reviewed on 27/01/2014

Their kindness and helpfulness helped me through a difficult time. Would I recommend or use Ashtons again – most certainly

Reviewed on 23/01/2014

Jonathan and Nicola went out of their way to help make the sale of our house as hassle-free as possible. I found them both to have a “can do” attitude.

Reviewed on 21/01/2014

I wanted to drop you a line to thank you and the team for all your assistance in getting London Road let. We are delighted to have bought and let the property in just over a month. Many thanks,

Reviewed on 09/01/2014

We felt very confident dealing with John Ingram and felt he was always both professional and helpful. Following a frustrating and disappointing experience with our selling agent, we were particularly pleased to have a good experience!

Reviewed on 07/01/2014

Chris Gardner arranged everything as smoothly as ever and had tenants moved in three weeks after I bought the property – very happy!

Reviewed on 31/12/2013

Ashtons have been excellent - their time and service is great. Graham is just amazing, so helpful and will do all he can to assist. Thank you for making it so smooth.

Reviewed on 28/12/2013

Steve Preston was very professional and understanding of the buyer’s needs, as well as the sellers’ to close the deal and see it to completion.

Reviewed on 23/12/2013

The service provided has been excellent and Neil Facer was extremely helpful with our sale and prospective purchases.

Reviewed on 20/12/2013

Calm, professional and always contactable: Graham Law – a real pleasure to deal with. Many thanks.

Reviewed on 19/12/2013

Very pro-active agent, very happy with the service provided,

Reviewed on 14/12/2013

From beginning to end, Ashtons were consistently helpful and friendly. Tracie Phillips was very helpful

Reviewed on 13/12/2013

First contact with Kevin Wormald re valuation, contract etc, very useful meeting – interested/professional. Since then, I have been updated, messages have been passed on/calls returned, documents copied/sale progressed by everyone in Welwyn Garden City office, in particular Steve Preston.

Reviewed on 10/12/2013

Cathy and Tracie were excellent throughout . With all the issues that arose throughout our purchasing process, we couldn’t have asked for better service.

Reviewed on 09/12/2013

Sharon Macaulay has been fantastic all the way along. Her backup team have also been great. No complaints at all. I would definitely recommend using Ashtons in the future.

Reviewed on 06/12/2013

Brilliant Service. This branch is managed by a true professional, with the clients’ needs and wants at the top of the agenda. The rest of the team were always helpful and friendly over the phone.

Reviewed on 04/12/2013

Tom Casson was excellent throughout.

Reviewed on 02/12/2013

David Williams did an amazing, thorough and highly professional job. He fully appraised the situation leading up to exchange, providing more detail than the solicitors. Joe Wilkes was always positive, professional & friendly….. a great team!

Reviewed on 29/11/2013

Now that the dust has settled after our move, Karen and I would like to thank you and all of your staff for the fantastic service that we received from your Company.

Everybody that we dealt with including Dan, Claire, Nicola and Sharon were professional, friendly and helpful throughout the time that our house was on the market.

Most of all though, your personal contribution was greatly appreciated and we shall always be grateful for your help. Once again, many thanks.

Reviewed on 18/11/2013

Perhaps an unusual way of starting a letter, but the reason will become clear as you read on and you may share this letter with your customers if you wish.

When we decided to put our house on the market, we don’t mind saying that previous experience of Estate Agents has not always been good. I know from many friends and colleagues that this view is quite common and many comments that I received were along the lines of, “They don’t earn their money!”

I am pleased to begin by saying that Ashtons demonstrated from day one that they are completely different and so much that I would extend our thoughts that all staff, despite being in a business transaction, we perceive as close friends.

We were amazed from day one how much effort was put into preparing us for achieving a good sale, starting with very professional advice, excellent photography and presentation of our home. They asked if I would be prepared to brief their staff on our property and its history so that they would be able to present it well to their buying clients. Every visit accompanied by a member of the Ashtons’ team was superbly presented. But for us, one of the most important things was good communication and here, Ashtons’ staff were incredibly good whilst backed up by fast updated internet reports on every visit.

One has to accept that from time to time various issues can arise that are not down to the Estate Agent, but Ashtons’ staff worked exceptionally hard to resolve each and every issue, communicating not only with us, but every person in the buying and selling chain, including solicitors, buyers and sellers.

When exchange of contracts came through we were excited and so grateful for the hard work put in by Ashtons’ staff and would mention to the Branch Director that he is very fortunate to have such an excellent team.

To any potential customers, we would strongly recommend them – worth every penny, they really earn it.

Our thanks and high regards

Reviewed on 10/11/2013

Very good communication. Kevin was very helpful and informative during our initial meeting. Over the phone, Stephen and John were extremely helpful and dealt with queries promptly/booked viewings etc. Overall, a much better selling experience than last time with a different estate agent.

Reviewed on 08/11/2013

Nicola, Dan and Sharon were amazing. They all deserve a bonus!!!!!

Reviewed on 06/11/2013

Exceptionally good service through a difficult time. Always helpful and willing to provide information. Thanks John.

Reviewed on 05/11/2013

Jonathan was excellent at dealing with a fast and at times high pressured chain. He constantly kept all parties informed of the latest updates and we believe the sale/purchase would not have gone through had it not been for his tenacity and professionalism throughout. We thank him personally for this.

Reviewed on 04/11/2013

We found Ashtons to be very helpful during the entire transaction, which is very pleasing for us as purchasers. Graham in particular has been an absolute star and so very helpful. In the end we avoided dealing with our own agent, preferring instead to liaise with Graham. Thank you very much.

Reviewed on 03/11/2013

The customer service provided by all members of staff was first class. We only wish we had appointed Ashtons earlier. Sincere thanks to all.

Reviewed on 01/11/2013

The attention we received at every stage of our sale from Graham Law was outstanding. He could not have been more helpful.

Reviewed on 30/10/2013

Joe was amazing. His knowledge and valuations were so accurate which made our house sale fly through. Jon-Paul was very well organised and always returned calls and dealt with matters quickly and efficiently. All of the ladies who showed clients around the house did it very well. We’d most definitely recommend you.

Reviewed on 16/10/2013

Jen was very courteous arranging the viewings and Tracie was very helpful chasing solicitors up to exchange.

Reviewed on 11/10/2013

Stephen Fisher showed great enthusiasm from our first contact with him. Always very professional and prompt and at the same time very friendly. We feel Stephen went the extra mile throughout this sometimes anxious time.

Reviewed on 05/10/2013

* Initial consultancy at home – very good – all explained.
* Photography – extremely well done and marketed
* Viewings – Excellent, well planned and communicated by all team
* Rest – ongoing dialogue and follow up calls – you know more than the solicitor often!

Reviewed on 02/10/2013

We tried to sell our house 3-4 years ago and got sick and tired with estate agent talk/attitude and buyers!!!! Buyers were not checked. I even had someone tell me that they only came to view because they wanted to look.

We NEVER experienced any of the above with Ashtons – professional start to finish.

Reviewed on 23/09/2013

Emma, Amy and Annette in Ashtons Harpenden lettings were all fantastic.

Reviewed on 19/09/2013

Ashtons and the staff involved were, in my view, very professional and helpful throughout the whole process. I was very impressed that the lettings agents had two couples lined up at the start who were very interested in the property and that within about 3 days, had received a definitive offer (subsequently accepted).

Reviewed on 16/09/2013

Very professional and helpful. Mainly dealt with Helen and Graham who were both superb! Very smooth process.

Reviewed on 14/09/2013

We have now bought and sold through Ashtons twice. Joe was brilliant the first time and had restored our faith in estate agents then. But now, the second time being promoted to management level, we have been even more professionally looked after (if that is possible!!!). All of the other individuals we dealt with during the process, Jon-Paul, Emma and David, were highly professional and friendly. Apart from Joe, our special thanks will also go to David Williams. Nothing seemed to be too much trouble for David and I could not fault him for his motivation and dedication to quietly get on with the job. Thank you.

Reviewed on 12/09/2013

Emma was excellent friendly and professional and went out of her way to help. David was a key player in communication between the agents and solicitors and Neil was first class, professional with a warm manner and very good at his job. We have already recommended Ashtons to others.

Reviewed on 05/09/2013

I was impressed by Emma, totally professional and charming. Also Annette, completely reliable and friendly. Job done in 3 days!!!!!!!!!!

Reviewed on 05/09/2013

Nicola Beaumont was very professional and knowledgeable about the property we bought. In general, Ashtons differ to other estate agents in their unobtrusive manner, never pushy and calm during an often stressful process.

Reviewed on 05/09/2013

Really helpful when we most needed it. Sold our house quicker than we ever thought possible and for more than some other estate agents valued it for. Tracie and Nick were really friendly and helpful.

Reviewed on 03/09/2013

I was very happy with Ashtons’ staff – especially Tracie Philips who was so helpful.

Reviewed on 29/08/2013

I would especially like to comment on Mr Jonathan Searles – he is very professional in his approach and went the extra mile – providing information, guiding us through the sale process, always ready and very helpful and professional in dealing with our queries. He has actually changed our perception of estate agents.

Reviewed on 24/08/2013

All of the office staff at Redbourn were helpful. Nick was superb and I would not have this property, if it had not been for Nick. I would most certainly recommend Ashtons.

Reviewed on 22/08/2013

Tracie was friendly, honest and overall offered an excellent service.

Reviewed on 19/08/2013

I was extremely impressed with the professional approach and running of your company.

Reviewed on 12/08/2013

Throughout the transaction all staff involved displayed great care, especially Jon-Paul Brampton. Regular updates on a weekly basis were very helpful. More recently, David Williams has also been most professional in his legal dealings. Again thank you to all involved.

Reviewed on 29/07/2013

In general, Ashtons were bright and enthusiastic. Neil Facer was very helpful with all the arrangements to put the property back on the market the second time. David Williams made the chain process to exchange a lot less stressful than it could have been. Good communication.

Reviewed on 26/07/2013

We felt that Ashtons worked hard to help us right through the process. Diane showed us around the property and she was lovely and helpful. We had a long and complicated conveyancing process and Tracie helped us every step of the way with advice whenever we needed it and constant chasing up of everyone involved. We are very grateful for her expertise and lovely professional manner.

Reviewed on 23/07/2013

Neil, Jon-Paul and David were all brilliant. Very understanding throughout the whole process. I have now bought and sold via Ashtons and you would definitely be my estate agent of choice in the future.

Reviewed on 15/07/2013

Nicola has been first class. Responsiveness, friendly and a pleasure to deal with. Sharon has also been excellent as the other person I have mainly dealt with.

Reviewed on 12/07/2013

I was very happy with all aspects of dealing with Ashtons, particularly Joe Wilkes, Jon-Paul Brampton and David Williams

Reviewed on 04/07/2013

We are particularly grateful to Dan, Jonathan and Nicola, all of whom were constantly supportive individually, yet worked as a team in a seamless and united way. Experience and common sense throughout the process every step of the way.”

Reviewed on 03/07/2013

I dealt with Graham Law and he was absolutely excellent throughout the process

Reviewed on 02/07/2013

We found all personnel we dealt with very knowledgeable, polite & courteous, especially Graham Law, who kept us informed of all developments throughout the sale of our property.

Reviewed on 28/06/2013

Emma and Jo have been fantastic to deal with at Ashtons Harpenden.

Reviewed on 25/06/2013

Another agent in town had our house for five months and managed five viewings - Ashtons sold it to a couple who viewed in the first weekend. Other agents took a while to confirm viewing and phone feedback - Ashtons on-line service for this was fantastic.
Everyone we dealt with at Harpenden office was very friendly, approachable and professional. It didn’t matter who we spoke to, everyone seemed up to date, on our case and could give us information or get the right person to call back. Special note to David Williams for managing the offer to exchange process – traditionally very trying. Also to Jon-Paul and Leon and overall to Neil and finally Joe, for calmly managing expectation and processes from start to finish

Reviewed on 24/06/2013

Very friendly office and easy to discuss concerns with staff. Jon-Paul and Neil were especially helpful throughout many viewings! The feedback through the website was also very helpful.

Reviewed on 22/06/2013

Ashtons have provided an excellent service in both the sale and purchase of our homes. We think very highly of your company and the individuals who work at Ashtons. Thank you.

Reviewed on 20/06/2013

Had excellent service from David Williams and was grateful to him for reliability, openness, honesty and support.

Reviewed on 03/06/2013

Tracie was fantastic, polite, professional and very helpful.

Reviewed on 31/05/2013

Very efficient, very informative and commercial in approach. Not like other estate agents - seem to go beyond the average agency. All very pleasant and professional and I will consider them on a sale in the future.

Reviewed on 30/05/2013

Clearly in a different league compared to other Harpenden estate agents. All staff were excellent – Joe especially. We felt as though you were our “partners” in our move – many thanks!

Reviewed on 25/05/2013

I found Steve Preston at the Welwyn Garden City office to be very efficient and professional and was by far the best of the estate agents that tendered.

Reviewed on 24/05/2013

Tracie was excellent throughout the whole process – she always called back and found out any information needed.

Reviewed on 23/05/2013

Jonathan Searles, Dan Abraham and the St Albans team were most professional, helpful and supportive in the service they gave us on our move. We were particularly grateful for the prompt information and feedback we received during the sale process.

Reviewed on 16/05/2013

Helen was fantastic throughout the whole process and has been the principal reason why the sale has gone ahead through Ashtons. She is absolutely fabulous.

Reviewed on 09/05/2013

Particularly impressed with the personal service shown by David Williams – so good at keeping me updated on movements and going-ons – all appreciated. Thanks to Leon for selling so quickly and Joe when the going got sticky towards the end – great team!

Reviewed on 08/05/2013

Very professional all the way through the process; we also felt that everyone at Ashtons was honest with us at every stage, which we appreciated.

Reviewed on 07/05/2013

I was very impressed with Nicola in your office. She was always helpful, did what she promised and was very accommodating in arranging the numerous viewings we made of our chosen property (and the other properties we viewed before making our final decision). I always felt I could rely on Nicola and that I was in safe hands of a professional. She is a great asset to your business. In addition I want to single out Claire for praise. She showed us around the numerous properties we viewed, including a number of repeat viewing at our eventual final choice. She was always friendly, supportive and very professional. She too is a real asset to your business.

Reviewed on 07/05/2013

Jonathan was professional, positive and patient. He has very good interpersonal skills and worked hard to nurture the professional relationship - Excellent communicator.
Claire is a huge asset to Ashtons; friendly and patient. Estate Agents need more people like her!
Thank you to both of you.

Reviewed on 06/05/2013

Steve Preston remained very positive towards us, even though we were not his clients. First class.

Reviewed on 03/05/2013

We liked the on-line appointments and the feedback system was excellent – the QR code on sales boards is very good and we found Graham very helpful and calm during the whole process, along with honest and genuine, which is important.

Reviewed on 30/04/2013

Tracie Phillips moved things along right at the end when we were struggling with solicitors – brilliant stuff. Cathy Chappin also extremely helpful early on.

Reviewed on 23/04/2013

All the staff we had dealings with were supportive, helpful, friendly and knowledgeable. We particularly appreciated the weekly phone calls to update us on progress with our sale.

Reviewed on 18/04/2013

My house sale was complicated. I felt that the staff, and particularly Jonathan Searles, gave excellent advice and support through the proceedings. All the sales staff were professional and discreet.

Reviewed on 11/04/2013

Jane was particularly delightful to deal with and really added to the property, feeling warm and welcoming. Annette has been incredibly efficient and helpful.

Reviewed on 22/03/2013

Annette Godfrey was excellent.

Reviewed on 22/03/2013

Just from the speed with which you introduced the eventual buyer and Tracie was exemplary in seeing the process through to completion. She fully lived up to your aim of providing a professional, friendly and courteous service. She was much more helpful than our solicitor in effectively dealing with the buyer and her solicitor.

Reviewed on 19/03/2013

My firm has been acting for Mr. John Hudson in his recent purchase.

I think it must only be the third or fourth time in my long career as a legal secretary that I have been inclined to write in praise of an estate agent.

Throughout this transaction (which happily completes today) I have spoken on numerous occasions to Mr. Steve Fisher and at all times he has been courteous, helpful and knowledgeable. He has unfailingly been happy to help either by speaking or telephoning/emailing any party in this matter to progress the sale.

Whenever I had a query or question he has reported back to me within hours.

Mr. Fisher is an example on how estate agents should conduct themselves with both sides of a transaction.

Personally I hold Mr. Fisher in high regard and his work ethic and attitude should be shown to his colleagues and anyone wishing to became an estate agent.

Reviewed on 19/03/2013

We found everyone at Ashtons most pleasant and always very helpful; we would not hesitate to recommend you. We would like to add our special thanks to Jonathan Searles for all his attention to detail.

Reviewed on 01/03/2013

Very helpful, very friendly and we felt we could trust them. They telephoned us frequently to keep us updated with all matters and would definitely recommend Ashtons to other people.

Reviewed on 01/03/2013

I always found Ashtons to be well organised and professional. As a buyer, I can say Ashtons were amongst the best. David Williams was a real pleasure to deal with, compared to some other agents – post-sales professionals!

Reviewed on 21/02/2013

Nick was very professional while understanding our situation and putting this over to our buyers. Tracie was very professional and kept us up to date on everything.

Reviewed on 21/02/2013

Steve Fisher was very, very friendly and courteous throughout the process of selling our property in Welwyn Garden City. Always approachable and got correct answers when in doubt. Thank you Ashtons for helping us.

Reviewed on 01/02/2013

Dan was brilliant, absolutely exceptional service provided and great advice given. Thank you!

Reviewed on 01/02/2013

Nothing was too much trouble. I got to know the staff quite well and they were always ‘on the case’ and seemed very informed and interested. They showed plenty of people round the house; sorted the heating out (set it to keep the house warmer in cold weather) and read the meter for me when the house was sold. They were very communicative by letter, email and telephone.

Reviewed on 28/01/2013

John Ingram was my first contact and over the years he has offered excellent advice and support. He introduced Helen Kennedy and together they shared the sale. John was determined to sell the property and I appreciate his commitment and professionalism. A great job well done and thank you.

Reviewed on 24/01/2013

Very impressed that all of the staff at Redbourn office knew me and what was going on whenever I called. PS: Login area on web is brilliant!

Reviewed on 24/01/2013

Everyone in the Harpenden office was extremely helpful, courteous and efficient. They returned calls promptly and offered advice where my knowledge was lacking. Joe Wilkes went to great lengths to secure the home that he knew I had set my sights on, and for that I am extremely grateful.

Reviewed on 24/01/2013

Very good service overall which we expected having used Ashtons previously. No one individual stood out – great ‘team’ effort to bring about a quick and hassle-free completion. Well done!

Reviewed on 04/01/2013

Your staff have been a constant encouragement to us particularly Tracie, Cathy and Irfan. We are so pleased that the sale went so smoothly.

Reviewed on 02/01/2013

Stephen Fisher – always polite, friendly and helpful. I would have no hesitation in recommending him to friends etc.

Reviewed on 28/12/2012

Chris Haws was excellent. Very personable, always professional and very helpful.

Reviewed on 19/12/2012

The staff were very welcoming when my wife and I visited your office over a month ago. In our case it was Chris Haws who received us and it was him who started the first negotiations – everything went well. Well done Chris.

Reviewed on 17/12/2012

John Ingram provided wise and steady counsel throughout. Stephen Fisher was a most courteous, helpful and reliable progress chaser and informer.

Reviewed on 12/12/2012

Chris Gardner deals with my property and tenants – nice to have a main point of contact.

Reviewed on 10/12/2012

We dealt with Helen Kennedy and found her to be very polite and pleasant at all times. She always responded promptly with any queries and was always very professional.

Reviewed on 04/12/2012

All Ashtons’ staff were good, but John Ingram was outstanding - always able to seek out information we required and the state of progress where other parties were lacking.

Reviewed on 22/11/2012

Steve Preston provided an excellent level of help and support throughout the process, providing advice and assisting with negotiations. Thank you, would definitely recommend.

Reviewed on 19/11/2012

We dealt with David Williams from the start; he was very helpful from the beginning to the end. He put our minds at ease and gave us very good advice. Thank you so much to him and all your staff.

Reviewed on 16/11/2012

Joe gave great advice and understanding of our requirements, meaning the properties offered to view were a good match and we did not waste any time viewing “the wrong house”. David was extremely helpful in getting our chain over the finishing line and kept us well informed throughout.

Reviewed on 08/11/2012

Once again, Nicola provided an excellent professional service, communicating at all important times. We would not hesitate to recommend Nicola and Ashtons. Many thanks

Reviewed on 02/11/2012

Neil Facer and David Williams were excellent contacts during the buying process and added value at every stage - Many thanks

Reviewed on 26/10/2012

I must say that when we walked into your office on that morning back in early July and said we needed to sell the house by the end of the month, I thought we were asking the impossible. We were stunned when, of the five potential buyers you brought through the house in the first weekend of marketing, two immediately presented offers at very close to our asking price. I recall you saying that one of the things needed for any house sale was a touch of luck. However, Thomas Jefferson supposedly said "I am a great believer in luck, and I find that the harder I work, the more of it I seem to have". I think the hard work you and your staff put in to get the property in front of potential, well-qualified buyers so quickly was the key to the successful outcome. I can assure you that we sang Ashtons' praises to anyone in earshot before we left the UK, and are continuing to tell the tale to people here in Canada. Our sincere thanks to you and to everyone who worked so hard on our behalf, and best wishes for much success in the future.

Reviewed on 26/10/2012

Ashtons were the most proactive estate agent we have dealt with. Proactive individuals, realistic pricing of properties. Jon-Paul was very good during the negotiation process and Joe Wilkes was good at keeping us updated.

Reviewed on 25/10/2012

We felt we received an excellent service that was tailored to our requirements and delivered efficiently. Wonderful enthusiastic staff.

Reviewed on 18/10/2012

We cannot praise Jonathan and Nicola highly enough.

Reviewed on 16/10/2012

Jon-Paul was excellent throughout the process. We feel he has given us straightforward, honest advice and has delivered on the service he claimed he would offer. He has been a pleasure to deal with and I would certainly recommend him to others.

Reviewed on 27/09/2012

We are very happy in our new house and we have no doubt that your collective work in the sale of our property made it possible.

It worked in the way that you described at our initial meeting; and the key thing for us was that each of your colleagues is a specialist in their part of the operation. Your own role as valuer and negotiator, thoughtful and professional; John-Paul whose expert photography showed the property to its best effect; Emma following up diligently on the appointments and the feedback; and of course, David who steered us calmly through some difficulties to a successful conclusion.

Reviewed on 26/09/2012

All staff were helpful and friendly – Nick was outstanding.

Reviewed on 25/09/2012

An all round pleasant experience. It’s the small things that I noticed, such as warm welcomes and seeing you to the door. Ashtons were by far the most professional and friendly agent we encountered and I would like to comment on the quality of service provided by Chris Haws and Chris Gardner – Super!

Reviewed on 07/09/2012

All staff were very friendly and pleasant, particularly Annette in the Harpenden office. Compared to previous experiences with lettings agents, the whole process was managed very efficiently and was relatively painless for us!

Reviewed on 17/08/2012

It was great to be able to phone and know that anyone from the team will help and calls will always be returned etc.

Reviewed on 17/08/2012

Everyone that we dealt with, was polite and professional at all times; in particular Joe Wilkes and David Williams were excellent and made a huge effort, which enabled us to achieve exchange and completion.

Reviewed on 17/08/2012

Ashtons were friendly, efficient and invariably optimistic throughout what has been quite a lengthy selling process. Neil, Joe and Jon Paul and in the latter stages David, have all become good friends.

Reviewed on 17/08/2012

The teamwork, professionalism and knowledge of all the staff at Harpenden, could not be faulted. The price achieved was way beyond expectations, but this was due to Ashtons, not the property. The help, advice and support received was incredible and far above any other agent used in the past.

Reviewed on 14/08/2012

Jonathan & Nick were very helpful and professional throughout. The purchase process on its own was painless, but they were helpful in connection with the problems in the chain.

Reviewed on 13/08/2012

We can honestly say Ashtons were the most professional agent that we came into contact with. John was absolutely first class and did say that not all estate agents are the same! Your service is thoroughly recommended.

Reviewed on 09/08/2012

Many thanks for all your help and professionalism and going the extra mile for us. We really appreciated it!

Reviewed on 23/07/2012

Neil Facer was very helpful with marketing advice and negotiations. David Williams was extremely helpful thereafter – great to have someone like him to manage the transaction.

Reviewed on 20/07/2012

Steve Preston was really helpful throughout the process. We were very impressed with his consistent support in chasing both solicitors. Thank you very much.

Reviewed on 17/07/2012

Ashtons were very helpful throughout the purchasing process.

Reviewed on 17/07/2012

Steve Preston was very helpful at all times of our purchase and couldn’t have done any more or helped us any more than he did. He was one of the best estate agents I have spoken to. A big thank you to him.

Reviewed on 17/07/2012

The most professional estate agents I have ever dealt with. Staff are professional in manner and appearance. John was very helpful and friendly – thank you!

Reviewed on 09/07/2012

Always polite and very professional; would not hesitate to use them again.

Reviewed on 05/07/2012

Our experience of Ashtons’ service has been faultless. Anne Huckle has been very efficient in responding promptly whenever I needed information. I am very satisfied with the whole service offered.

Reviewed on 26/06/2012

We were shown a property and found the viewing guide to be very professional, not at all pushy/salesy, which we really appreciated. Post-offer we liaised with Nicola who was always super friendly and helpful.

Reviewed on 21/06/2012

I found help and contact at all times was really good. Steve Fisher was excellent and I never felt I was struggling alone!

Reviewed on 19/06/2012

All of the staff we had dealings with were excellent. Other agents we approached, never quite got the right balance between enthusiasm and realism. Joe, Jon-Paul and Neil were always friendly and informative and realistic in their assessments, without ever being condescending. We felt we had friends working on our behalf.

Reviewed on 11/06/2012

After I had got a buyer for my flat I would like to say a big thank you to Stephen Fisher who handled my affairs. I think he went the “extra mile” in handling my problems and sometimes my impatience. He did a very good job! 10/10 for effort!

Reviewed on 11/06/2012

All staff were courteous, knowledgeable and knew their job. Very satisfied customers!

Reviewed on 11/06/2012

Joe was very knowledgeable and Jon-Paul had a good knowledge of prospective purchasers and David Williams was always easily contactable during the sale.

Reviewed on 11/06/2012

Everyone was helpful and efficient. We would deal with Ashtons again!!!

Reviewed on 11/06/2012

Ashtons were the first estate agent we met and others after just weren’t as professional or positive.

Reviewed on 01/06/2012

Ashtons were undoubtedly the best we dealt with, they were more helpful and more professional than the other agents.
Both Steve Preston and Steve Fisher were superb, going above and beyond to ensure progression with both our purchase and sale (even though not our agent). If we do sell in the future our first port of call will be Ashtons

Reviewed on 29/05/2012

All of the staff were very helpful, without being pushy. Especially John Ingram who was our main point of contact and most helpful throughout, many thanks to him.

Reviewed on 25/05/2012

We received excellent service, lots of viewings, feedback was honest and prompt. We were always kept in the loop.

Reviewed on 21/05/2012

Ashtons is by far the most outstanding estate agent in Welwyn Garden City.

Reviewed on 19/05/2012

During the sale, everyone was polite, helpful and personable and there was such a positive attitude that shone through - It actually counts for so much. I really appreciated the focused but calm attitude that you maintained and thank you so much for your advice and guidance.

Reviewed on 14/05/2012

My husband and I were dealing with Chris Haws – we were treated with respect and as adults, which is rare among letting agents and have found all the staff were polite and efficient and more than helpful towards us.

Reviewed on 06/05/2012

Certainly first class service. I would not hesitate in recommending Ashtons – Excellent

Reviewed on 23/04/2012

Ashtons are by far the best estate agents we have dealt with in Harpenden. Jon-Paul Brampton has been incredibly professional in dealing with the sale of our home. He has always been available on the phone and by email and has always provided very sound, unbiased advice. Our sale has been a rather tricky and drawn out process and the support provided by JP, has removed a great deal of the associated stress. Exemplary service all round. All in all, a first class experience. We will only use Ashtons in the future to sell/let our property.

Reviewed on 22/04/2012

Neil Facer was friendly and nothing was too much trouble for him. He answered all our questions and sorted everything out for us, as did David Williams.

Reviewed on 17/04/2012

Many thanks to Jonathan Searles and his colleagues in the Redbourn office, for all they did to ensure that the sale of my father’s house went as quickly, efficiently and smoothly as possible.”

Reviewed on 17/04/2012

Chris Haws was brilliant and always updating us with all the information we needed.

Reviewed on 11/04/2012

Steve Preston was so helpful and understanding in the last difficult weeks of the transaction. Steve Fisher was equally good in his absence. Nice to have approachable staff.

Reviewed on 02/04/2012

Estate Agents get a bad press generally, but from our experience, it has been a joy working with individuals at Ashtons. Moving home is a stressful experience, but the staff at Ashtons are friendly, helpful and professional and really lift your mood at a difficult time.

Reviewed on 29/03/2012

General standard of service was excellent. Always very helpful and we always felt that nothing was too much trouble. A special mention to Joe and the ever patient, cheerful Jon-Paul.

Reviewed on 25/03/2012

I dealt with Jon-Paul 99% of the time. He was excellent, even when I was getting stressed. I don’t think he could have done any more. Thank you.

Reviewed on 20/03/2012

I primarily dealt with Susan Jameson, but I felt as a team, Ashtons were very switched on and knowledgeable and remained helpful and cooperative throughout the process of moving in a new tenant.

Reviewed on 17/03/2012

I’ve dealt with many lettings/estate agents over the years, as both the tenant and landlord and Ashtons has been the most helpful and professional. Susan Jameson has been extremely helpful, efficient and professional throughout.

Reviewed on 14/03/2012

All of you in St Albans excelled here. Well done. It was a very tough time for me. You all made it that much easier.

Reviewed on 14/03/2012

Annette, Anne, Sarah and Emma were very helpful and always dealt very promptly with any queries. In all, a very professional service. Thank you.

Reviewed on 10/03/2012

Chris was courteous and concise with all details. I felt at all times, that whilst he was acting on my behalf, he was also respectful with regards to getting the best for the tenants. My flat was let within 24 hours. Overall, the service was second to none from beginning to present day.

Reviewed on 07/03/2012

Neil and Jon-Paul were excellent, very helpful and supportive.

Reviewed on 05/03/2012

Can’t really say enough good things about the way Neil and Greg handled the sale for me. Top marks for friendliness, helpfulness and keeping me informed.

Reviewed on 01/03/2012

We found all the people we dealt with to be very knowledgeable and helpful. Joe in particular, has been exceptional and recovered an almost lost sale through his professionalism

Reviewed on 27/02/2012

Very impressed with all the individuals I dealt with. Very helpful and prompt replying to queries. I also spoke with Ashtons ‘agents in the St Albans branch, who were equally professional. So very consistant.

Reviewed on 24/02/2012

It is fashionable in certain sections of the community to decry the work of estate agents ,but we would have no hesitation in recommending Ashtons and reinforcing the advantages of using a professional company to sell a property.

Reviewed on 22/02/2012

Always very polite and dealt with your enquiry straight away and if they said they would ring back, it was always done asap. You felt that you could ring with anything knowing that customer service would be good.

Reviewed on 16/02/2012

Special thanks to Neil and Jon-Paul who have always been easy to contact, friendly, professional and a pleasure to deal with.

Reviewed on 09/02/2012

Joe, I just wanted to thank you very much for all that you and everyone at Ashtons has done in regard to the sale of our property. We’re so pleased with the result and grateful for all your hard work.

Reviewed on 06/02/2012

I found both Jonathan and Dan (and the team) most courteous on all occasions throughout the long period the house was on the market. I feel that your empathy with the sale was second to none; you are most certainly a credit to Ashtons. I have, and will continue to, recommend Ashtons to any friends / family / colleagues to utilise your business. Thank you once more for making a very difficult sale as stress-free as possible for myself and my family.

Reviewed on 01/02/2012

All staff were five stars.

Reviewed on 29/01/2012

Jon-Paul, thanks to you and Joe for what has been a (relatively!) trouble free process. I don't anticipate being involved with property in Harpenden again but, if I am, I shall certainly use Ashtons and would recomend you to others.

Reviewed on 26/01/2012

Very friendly, professional individuals who kept us updated on events and progress at all stages in a difficult market.

Reviewed on 23/01/2012

In the past we’ve had extremely poor experiences with estate agents. We found Ashtons extremely friendly and helpful. Jon-Paul and Neil provided a great service from the initial viewing, through to exchange and completion. We would definitely use Ashtons in the future.

Reviewed on 20/01/2012

Steve has given a first class service throughout the transactions – would highly recommend Ashtons to friends and family. Thank you.

Reviewed on 17/01/2012

Excellent service throughout and well coordinated with our on-going subsequent purchase. Neil Facer is a star.

Reviewed on 15/01/2012

I’m so impressed with Ashtons – right from the start, the professionalism was second to none– such a positive experience. I’ve dealt with many estate agents over the years and frankly, most have lived up to the reputation estate agents have! I would not put Ashtons into this category. A different league altogether. Nick did a great job at the start and the web and general marketing was excellent. John and Robin were great support and Robin was lovely to deal with on the viewings. Steve Preston gets the top award for his sensitive, proactive and professional support on both the sale and purchase. Ashtons really did deliver way beyond my expectations.”

Reviewed on 12/01/2012

I have another flat which we have let via another agent in Harpenden – compared to them, Ashtons have done a superb job, the main differences being the strength of the team. I should also say that my reason for trying Ashtons was a very positive experience of buying through them. On the lettings side, I dealt mainly with Annette and found her to be very helpful, friendly and professional. Nothing was too much trouble. I would highly recommend Ashtons based on this experience

Reviewed on 12/01/2012

Good, fast response; very accommodating when additional viewings were requested. Painless experience.

Reviewed on 06/01/2012

Very impressed with the professional service; the quality of interaction at time of negotiation was very good. I could fully rely on the advice I was being given. This was in contrast to the agent I was dealing with in parallel on the sale of my property.

Reviewed on 06/01/2012

Thank you for helping me through the most pressured month ever. I'm sure you'll be glad not to hear the name 'Giddings for quite a while !!!!

Reviewed on 30/12/2011

We have come across more than a dozen agents in the last couple of months; Ashtons are outstanding regarding both friendliness and professional approach, offering just the right type of properties, providing market information and flexible administration. Thank you.

Reviewed on 22/12/2011

The individuals I dealt with were professional and proactive at all times

Reviewed on 20/12/2011

Jonathan was excellent and went beyond the call of duty as far as I was concerned.

Reviewed on 18/12/2011

All the staff at Ashtons are friendly, helpful and very patient. As a purchaser, I have found them to be the most professional of all the agents locally and I am pleased to have purchased through Ashtons.

Reviewed on 16/12/2011

Very helpful – answered all our questions we had. Nothing was too much trouble.

Reviewed on 16/12/2011

Dear Claudia

Thank you for the correspondence from Nicola.
Please thank all the team (Iain, Alex, Ben and Nicola) for all their efforts in getting us to this point - they couldn't have been more helpful.
We would like to wish everyone at Ashtons a very happy Christmas and a very, very happy New Year.

Reviewed on 14/12/2011

As in any establishment, staff show variation in their approach – and that is as it should be. I can only re-iterate that you are first class.

Reviewed on 10/12/2011

Dear Joe - Just wanted to thank you and your team very much for assisting us with the sale of our property. From our very first meeting with you we were made to feel confident Ashtons were committed to selling our property - the research provided and time taken by you at the initial consultation far exceeded the effort put in by the other agents we had asked to value the house. We couldn't have asked for a better result - a sale within a week almost at our asking price. However, what would guarantee I use Ashtons again in the future is the fantastic customer service. Your team ensured we were always kept informed of every development; and were regularly updated with feedback. Whenever I called your office there was ALWAYS somebody available to help - no waiting around for someone to call back.
Greg did a fantastic job negotiating the finer points of the sale prior to exchange and kept the momentum going. We are grateful for your help in making the process so stress-free. Thanks again.

Reviewed on 09/12/2011

Extremely efficient service. John Ingram in particular was very helpful and gave key advice at the offer stage. By far the most welcoming, professional and friendly estate agent in Welwyn Garden City.

Reviewed on 03/12/2011

I just wanted to drop you a line to say thank you for everything. We are still surrounded by cardboard boxes but slowly we're getting ourselves sorted. One thing is for sure, it already feels like home. Thanks for all your help during what was a long, and at times frustrating, process.

Reviewed on 03/12/2011

I would like to thank Joe Wilkes, Jon-Paul Brampton and Greg McCann. Great job chaps! Thank you very much.

Reviewed on 28/11/2011

We have been extremely impressed with the whole team – from Joe’s initial visit, through to Jon-Paul, Neil and of course, Greg! Northing was too much trouble and it really was a pleasure to deal with them!! We would not hesitate to recommend them. THANK YOU!!

Reviewed on 21/11/2011

Neil Facer was extremely professional and easy to get hold of for updates on sale/offers etc. Greg MCcann remained calm and professional in what was not the easiest of circumstances! It was good to know that all was being taken care of so well.

Reviewed on 14/11/2011

John and Steve were both very good at getting our apartment sold. Ashtons have helped us move, so that we can enjoy the future. Thank you

Reviewed on 10/11/2011

Quick responses and a feeling of honesty made the process easier. Thank you.

Reviewed on 03/11/2011

I would like to say a special thanks to Joe. I also feel that Greg worked so hard to get me to exchange – Thanks

Reviewed on 27/10/2011

I would like to thank you for managing in the sale of our house in Crabtree Lane so swiftly and smoothly. Everyone with whom we had contact at Ashtons was very professional, helpful and responsive, which helps enormously

Reviewed on 27/10/2011

Dear Iain,
Now the dust has settled and I've settled in Scotland I just wanted to thank you and your Team for leading me through the process! I must say I was very impressed with how smoothly and effectively everyone fulfilled their roles! David kept me on side by notifying me of the reasons for the delays in Exchange of Contracts. I imagine that was a lot of work behind the scene.

Nicola negotiated a sale price higher than I'd asked for and Claudia kept me right with paperwork and admin. They all rose to the challenge, exceeded expectations and inspired confidence! Thank you for all your help and advice and persuading me to sell with Ashtons!

Reviewed on 22/10/2011

We found the service by Jon-Paul Brampton and particularly Greg McCann outstanding, providing us with highly expert advice and support beyond the normal standards. We’re grateful for this service and to recommend “Ashtons” to everyone in need of a solid and competent service.

Reviewed on 17/10/2011

Dear Alex

I would like to thank you and all the team at Ashtons for the professional way in which you carried out your work resulting in a successful sale of my mother's property at New House Park, St Albans. It made things so much easier at a time when I have had so much to do.

Reviewed on 16/10/2011

Very many thanks for all the help during the viewing and moving process. Everyone was extremely helpful. It was very much appreciated.

Reviewed on 06/10/2011

We were very impressed by Ashtons staff, in particular Jonathan for his perceptive attitude and great communication skills.

Reviewed on 30/09/2011

Very professional team; friendly and understanding about the stresses involved in moving - kept us well informed in a difficult six chain move

Reviewed on 26/09/2011

The initial help from Jon-Paul and through to exchange with Greg was outstanding

Reviewed on 22/09/2011

Good afternoon Iain,

I feel the need to contact you personally to thank you and your team at the St Albans office of Ashton’s.

Working within a service industry myself for Scotthall BMW I am well aware of the high expectations of customer these days and what a thankless task it can be at times.

I am happy to say from start to finish I have been dealt with in a very friendly and professional manner which has made the whole process extremely satisfying.

I would like to particularly single out two people the first being Alex Wolton who initially showed me 18 Camp View Road. He has always been very courteous and helpful in his approach and one I would definitely try to keep hold of.

Secondly David Williams who has guided me through my purchase keeping me informed at all times and also offering some excellent advice.

I wish you all well for the future and once again thank you!

Reviewed on 19/09/2011

Ashtons were brilliant in every respect. I only wish I’d used them to sell my property. Very professional and efficient.

Reviewed on 17/09/2011

Cathy has been very efficient and helpful from the beginning. Dan was very professional during the couple of days up to exchange and Jonathan has been brilliant all the way through.

Reviewed on 12/09/2011

Generally an excellent level of service. Everyone we spoke to was polite and helpful . Greg McCann was outstanding; he kept us aware and informed at all stages. Thank you.

Reviewed on 08/09/2011

I have dealt mainly with Neil and Greg at Harpenden and found their service and dedication excellent. I’m an ex-branch manager and worked for one of the UK’s most successful estate agents, as such I know what works. These guys were brilliant.

Reviewed on 03/09/2011

Ashtons were definitely the best agent. We initially dealt with Jonathan Searles, but all of the staff we met and spoke to were very helpful. Everything was very satisfactory at all levels

Reviewed on 01/09/2011

Really excellent service, I was delighted that I’d been recommended to Ashtons. They offer a much more professional service than others - Ashtons clearly know their stuff on lettings. All of the people I dealt with, were first class, a great combination of professional and also friendly. They took out all the stress of what was potentially a fraught process of letting and managing my property.

Reviewed on 25/08/2011

Just a note to say a huge thank you for all your help selling and buying our house! Thank you also for making the exchange and completion less painful than it could have been.

Reviewed on 22/08/2011

Just a quick note to say thanks once more for all your help. Having brokered the deal in the first place, you were knowledgeable, thorough and patient – a real credit to your company. We would recommend you to anybody!

Reviewed on 21/08/2011

Genuinely cannot fault any aspect of our sale/purchase through you and am actively recommending you to friends in Harpenden.

Reviewed on 16/08/2011

We just wanted to say thank you so much for all the help you have given us during the sale of our house. Thank you also for all your efforts in helping us to secure our dream home. You’ll have to visit us when we actually move in. We have dealt with many estate agents over the years but have found the services received by all of you to be second to none

Reviewed on 13/08/2011

Ashtons were the only estate agent I dealt with, but they were incredibly helpful, professional and efficient. Greg McCann was always very responsive and helpful – I was very pleased with the service

Reviewed on 13/08/2011

Everyone was very friendly and helpful. Joe Wilkes delivered exactly what he said he would – we were very impressed with his understanding of the property market. We just wish we’d gone with Ashtons first time around

Reviewed on 12/08/2011

All staff at Ashtons have been fantastic and we would certainly use Ashtons again, in preference to any other agent

Reviewed on 19/07/2011

Dear Alex and Iain. A note just to say how happy we are in our new home. Thank you so much for all your skills in keeping the deal going for 5 months. We are sure that we would have lost it with other agents.

Reviewed on 19/07/2011

Alex and Nicola were great. Alex was professional, patient, knowledgeable and excellent at communicating; he really cared about delivering excellence.

Reviewed on 19/07/2011

Dear Kevin, James and the team. Thank you for your professional but kind and thoughtful service to me. I appreciate your attention to detail and your perseverance on my behalf to achieve this sale. I cannot speak too highly of the work you have done and the support you have given during a tricky time.

Reviewed on 19/07/2011

James. We exchanged contacts on our sale in Salisbury Avenue on Friday. I just wanted to put in writing how grateful I am for all your help and support in finding the right home for me and my family. I would not hesitate to recommend Ashtons to anyone in the future. All of the staff I dealt with were friendly, courteous and professional

Reviewed on 19/07/2011

Iain. Thanks for all your time over the past few weeks. Jim and I are very pleased to have met and worked with you. We greatly appreciate your professionalism

Reviewed on 04/03/2011

Thank you so much for your professionalism (and great photographs). Working with you to sell my house was a dream - you guys are all first class.

Reviewed on 04/02/2011

Dear Alex. Just a quick note to thank you for all your help during our sale of Paxton Road. Your patience, availability and good humour made what is always a stressful experience so much more bearable.


Narinder Chawla

Client rated 9

Very friendly, efficient and good service.


Robert Wootton

Client rated 9

I have been impressed with all members of the Ashtons' sales team that I have dealt with in terms of frequency of communication, understanding my...


Alison Webb

Client rated 10

Rebecca did an excellent job in managing the whole process and in keeping Us informed of progress as it took place. We found her to...


Richard Stewart

Client rated 10

Outstanding support throughout the process. Wonderful quality of photographs and videos. Nic Simmonds took full charge of our sale from the beginning and was at...


Ruth and Paul Fuller

Client rated 10

You have been so helpful, always there with professional advice delivered in a friendly and supportive manner. Everyone in the office always made us feel...


Elaine Doros

Client rated 10

Excellent from the start with Tom Case. You have a very talented photographer/videographer. Not forgetting Lucy Gadsby and who was extremely helpful and professional to...


Sue Graves

Client rated 10

Good service, when we were renting out our property and then when selling. Louise Walker deserves a special mention - she worked tirelessly in moving...


Tony Cobley

Client rated 10

Once notified of my problem it was dealt with speedily and arranged with consultation. The guy who fixed my problem was very helpful and knowledgeable....


William MacBurnie

Client rated 10

Verity & Lydia led the purchase of our new house & they were great, friendly & professional. When questions or issues were raised they were...



Client rated 10

Professional and fast in responding.



Client rated 10

Kirsty Twydell was excellent in handling the change of tenancy.


Winona Duren

Client rated 10

Phillip and Sandy were fantastic. Really helped us manage the process.

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