Tenants charges

Ashtons are in full compliance with the Tenant Fee Act 2019. Below we outline the Permitted Payments allowed under the Act, and under what circumstances those payments may be charged. It should be noted that the Tenant Fee Act 2019 only applies to Assured Shorthold Tenancies and as such fees for other tenancy types may still apply.

Permitted Payment Circumstances for charge
Holding Deposit (per tenancy) One week's rent.
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit
(per tenancy. Rent under £50,000 per year)
Five weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit
(per tenancy. Rent of £50,000 or over per year)
Six weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Rent Rent will be agreed in advance of the tenancy. The rent will be reviewed at the conclusion of each fixed term in accordance with the relevant clauses and provisions in the tenancy agreement.
Unpaid Rent Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent.
Utilities, Council Tax, Communication Services and TV Licence Tenants are responsible for paying bills in accordance with the tenancy agreement which will usually include council tax, utility payments (gas, electricity, water) and communication services (broadband, TV etc).
Lost Key(s) or other Security Device(s) Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract
(Tenant's Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents or Addendums.
Change of Sharer
(Tenant's Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.
To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
(Tenant's Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection provided by ARLA Propertymark and Safeagent (Membership No. C0015386)

Independent Redress provided by The Property Ombudsman (Membership No. N3805)

Feb
23
2020

Haleh

This was my first property purchase and Ashtons were great. Louise Harrod was very helpful, so lovely and kept me updated throughout the process.

Feb
21
2020

Gemma & Richard Brant

Stacey has been excellent at keeping us up to date on the sales process, extremely proactive and kept all parties on track. We are very...

Feb
19
2020

Bob Kay

Ashtons were very focused and professional during a hard, long grind.

Feb
17
2020

Javier Serpa

All the team have been amazing. Super professional and giving all attention to our needs to address them in the best possible way. Special thanks...

Feb
15
2020

Anonymous

Louise Walker has been meticulous at keeping me informed during the purchase proceedings and liaising with my solicitor.

Feb
13
2020

Jackie Blacker

Sam Ward is amazing. A credit to the company. He was so helpful to us. He went above and beyond for us. He was always...

Feb
11
2020

Linda Danvers

Ashtons were outstanding, professional and supportive at all times. I would like to thank John, Steve, Sam and especially Tom who never gave up and...

Feb
09
2020

Anonymous

Viewing agents were, without fail, excellent; always polite, never late, friendly and accurate.

Feb
07
2020

Mr & Mrs Carey

Stacey Gorham was faultless in her persistence in chasing up on enquiries and very helpful throughout. Kept us calm when things were getting delayed higher...

Feb
05
2020

Anna Bohan

A pleasure to deal with. Knowledgeable, helpful, professional, reliable (they phone and do what they say they are going to do), patient, always courteous.

Feb
03
2020

Helen

We used Ashtons as we bought our house through you and had such a good experience that when we needed to rent, we didn't look...

Jan
31
2020

Nick Lowe

Accurate valuation, supportive and friendly.


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