Tenants charges

Ashtons are in full compliance with the Tenant Fee Act 2019. Below we outline the Permitted Payments allowed under the Act, and under what circumstances those payments may be charged. It should be noted that the Tenant Fee Act 2019 only applies to Assured Shorthold Tenancies and as such fees for other tenancy types may still apply.

Permitted Payment Circumstances for charge
Holding Deposit (per tenancy) One week's rent.
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit
(per tenancy. Rent under £50,000 per year)
Five weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit
(per tenancy. Rent of £50,000 or over per year)
Six weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Rent Rent will be agreed in advance of the tenancy. The rent will be reviewed at the conclusion of each fixed term in accordance with the relevant clauses and provisions in the tenancy agreement.
Unpaid Rent Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent.
Utilities, Council Tax, Communication Services and TV Licence Tenants are responsible for paying bills in accordance with the tenancy agreement which will usually include council tax, utility payments (gas, electricity, water) and communication services (broadband, TV etc).
Lost Key(s) or other Security Device(s) Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract
(Tenant's Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents or Addendums.
Change of Sharer
(Tenant's Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.
To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
(Tenant's Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection provided by ARLA Propertymark and Safeagent (Membership No. C0015386)

Independent Redress provided by The Property Ombudsman (Membership No. N3805)

Aug
10
2022

Narinder Chawla

Client rated 9

Very friendly, efficient and good service.

Aug
09
2022

Robert Wootton

Client rated 9

I have been impressed with all members of the Ashtons' sales team that I have dealt with in terms of frequency of communication, understanding my...

Aug
08
2022

Alison Webb

Client rated 10

Rebecca did an excellent job in managing the whole process and in keeping Us informed of progress as it took place. We found her to...

Aug
08
2022

Richard Stewart

Client rated 10

Outstanding support throughout the process. Wonderful quality of photographs and videos. Nic Simmonds took full charge of our sale from the beginning and was at...

Jul
31
2022

Ruth and Paul Fuller

Client rated 10

You have been so helpful, always there with professional advice delivered in a friendly and supportive manner. Everyone in the office always made us feel...

Jul
30
2022

Elaine Doros

Client rated 10

Excellent from the start with Tom Case. You have a very talented photographer/videographer. Not forgetting Lucy Gadsby and who was extremely helpful and professional to...

Jul
30
2022

Sue Graves

Client rated 10

Good service, when we were renting out our property and then when selling. Louise Walker deserves a special mention - she worked tirelessly in moving...

Jul
30
2022

Tony Cobley

Client rated 10

Once notified of my problem it was dealt with speedily and arranged with consultation. The guy who fixed my problem was very helpful and knowledgeable....

Jul
29
2022

William MacBurnie

Client rated 10

Verity & Lydia led the purchase of our new house & they were great, friendly & professional. When questions or issues were raised they were...

Jul
28
2022

Anonymous

Client rated 10

Professional and fast in responding.

Jul
28
2022

Anonymous

Client rated 10

Kirsty Twydell was excellent in handling the change of tenancy.

Jul
27
2022

Winona Duren

Client rated 10

Phillip and Sandy were fantastic. Really helped us manage the process.


Read more reviews »Submit a review »

© Copyright 2022 Ashtons. All rights reserved.