Tenants charges

Ashtons are in full compliance with the Tenant Fee Act 2019. Below we outline the Permitted Payments allowed under the Act, and under what circumstances those payments may be charged. It should be noted that the Tenant Fee Act 2019 only applies to Assured Shorthold Tenancies and as such fees for other tenancy types may still apply.

Permitted Payment Circumstances for charge
Holding Deposit (per tenancy) One week's rent.
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit
(per tenancy. Rent under £50,000 per year)
Five weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit
(per tenancy. Rent of £50,000 or over per year)
Six weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Rent Rent will be agreed in advance of the tenancy. The rent will be reviewed at the conclusion of each fixed term in accordance with the relevant clauses and provisions in the tenancy agreement.
Unpaid Rent Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent.
Utilities, Council Tax, Communication Services and TV Licence Tenants are responsible for paying bills in accordance with the tenancy agreement which will usually include council tax, utility payments (gas, electricity, water) and communication services (broadband, TV etc).
Lost Key(s) or other Security Device(s) Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract
(Tenant's Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents or Addendums.
Change of Sharer
(Tenant's Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.
To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
(Tenant's Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection provided by ARLA Propertymark and Safeagent (Membership No. C0015386)

Independent Redress provided by The Property Ombudsman (Membership No. N3805)

Aug
19
2019

Roslyn Button

What I like about Ashtons is their professionalism: from the initial contact with Andrew Gibbons who valued the property, to the viewing guides who always...

Aug
17
2019

Adrianne Monroe

Exceptional forbearance over a long period, with Ashtons performing over 50 viewings until an offer was made, great work from Jayne there, with wonderful support...

Aug
15
2019

Leah McCarthy

Jon Paul has renewed my faith in estate agents, he has been superb throughout. Jules has provided excellent cover for him and been fantastic too.

Aug
13
2019

Mr & Mrs Hampshire

Nothing is too much trouble. Ashtons were very attentive and responsive.

Aug
11
2019

Anthony & Chris

Liam as lead negotiator was courteous and professional, and realistic about valuation and achievable price. We were also impressed by reports of his generous and...

Aug
09
2019

S Budaj

Despite countless emails and phone calls, Verity was always very patient, friendly and providing prompt response to our questions/queries.

Aug
07
2019

Lisa Wright

I have experienced exceptional help from Ashtons in my search for a property. In particular, Jules Middleton arranged viewings at short notice where possible, sent...

Aug
05
2019

Ellie & Tom

Verity was wonderful and helped us every step of the way. Couldn't have done it without her.

Aug
03
2019

Karen Rassool

Everyone was very professional and a pleasure to deal with. Louise in particular worked tirelessly for us, demonstrating infinite patience and kept us fully informed...

Aug
01
2019

Kate Graham

Professional, friendly and extremely helpful. Keep doing what you do best. Andrew and Tracie from Redbourn were amazing. Great asset! Real pleasure to do business...

Jul
29
2019

Anonymous

Ashtons were very helpful from the start. Verity was amazing and always there to help.

Jul
27
2019

Paul Brandon

Very impressed with all aspects of the service provided, all individuals were friendly, professional and very helpful - and we needed help as this was...


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