Tenants charges

Ashtons are in full compliance with the Tenant Fee Act 2019. Below we outline the Permitted Payments allowed under the Act, and under what circumstances those payments may be charged. It should be noted that the Tenant Fee Act 2019 only applies to Assured Shorthold Tenancies and as such fees for other tenancy types may still apply.

Permitted Payment Circumstances for charge
Holding Deposit (per tenancy) One week's rent.
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit
(per tenancy. Rent under £50,000 per year)
Five weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit
(per tenancy. Rent of £50,000 or over per year)
Six weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Rent Rent will be agreed in advance of the tenancy. The rent will be reviewed at the conclusion of each fixed term in accordance with the relevant clauses and provisions in the tenancy agreement.
Unpaid Rent Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent.
Utilities, Council Tax, Communication Services and TV Licence Tenants are responsible for paying bills in accordance with the tenancy agreement which will usually include council tax, utility payments (gas, electricity, water) and communication services (broadband, TV etc).
Lost Key(s) or other Security Device(s) Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract
(Tenant's Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents or Addendums.
Change of Sharer
(Tenant's Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.
To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
(Tenant's Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection provided by ARLA Propertymark and Safeagent (Membership No. C0015386)

Independent Redress provided by The Property Ombudsman (Membership No. N3805)

Oct
25
2021

Dolores Delaney

Client rated 10

I have found that Ashtons and the tradesmen have been very good at responding to issues quickly and cost effectively

Oct
24
2021

Caroline Shelley

Client rated 10

Sophie Healey responded to my enquiry in a prompt friendly and helpful manner

Oct
23
2021

Anonymous

Client rated 10

I have always been very pleased with the service provided by Ashtons. Coleen, Kirstie and Chloe are pro-active, knowledgeable and polite. They are excellent ambassadors...

Oct
22
2021

Sue Solo

Client rated 10

Ashtons were very friendly, professional and Helpful all the way through. Our selling was very complex with lease issues and I was helped and supported...

Oct
21
2021

Beth Hurst

Client rated 10

Louise Walker has dealt with our purchase and has gone above and beyond to make sure ourselves and our seller are happy and constantly in...

Oct
13
2021

Ian McCreery

Client rated 10

We would like to say Harrison and Greg were particularly brilliant through our viewings and offer negotiations. Both a superb asset to Harpenden branch of...

Oct
13
2021

Diane Kilkenny

Client rated 10

Greg handled my sale and throughout the process his level of service was exemplary. I was exceptionally impressed with his after sales care.

Oct
12
2021

Javier Hernandez

Client rated 10

Sandy has been very helpful along the whole process. He are really happy with his service.

Oct
12
2021

Nicola Merlo

Client rated 10

Great customer service by Sam and good advice given

Oct
11
2021

Geoff Govier

Client rated 8

All staff in Redbourn office were excellent and the whole front end of the process was done with clear communication, friendliness and efficiency.

Oct
10
2021

Kathryn Wides

Client rated 10

It was great that every person we met had detailed knowledge of the property, they knew the advantages and disadvantages of
them all, they were balanced...

Oct
09
2021

Ollie Kitchener

Client rated 10

Ashtons were by far the best, all staff were friendly and approachable, as well as professional. I felt like my customer truly was valued and...


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