Tenants charges

Ashtons are in full compliance with the Tenant Fee Act 2019. Below we outline the Permitted Payments allowed under the Act, and under what circumstances those payments may be charged. It should be noted that the Tenant Fee Act 2019 only applies to Assured Shorthold Tenancies and as such fees for other tenancy types may still apply.

Permitted Payment Circumstances for charge
Holding Deposit (per tenancy) One week's rent.
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit
(per tenancy. Rent under £50,000 per year)
Five weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit
(per tenancy. Rent of £50,000 or over per year)
Six weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Rent Rent will be agreed in advance of the tenancy. The rent will be reviewed at the conclusion of each fixed term in accordance with the relevant clauses and provisions in the tenancy agreement.
Unpaid Rent Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent.
Utilities, Council Tax, Communication Services and TV Licence Tenants are responsible for paying bills in accordance with the tenancy agreement which will usually include council tax, utility payments (gas, electricity, water) and communication services (broadband, TV etc).
Lost Key(s) or other Security Device(s) Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract
(Tenant's Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents or Addendums.
Change of Sharer
(Tenant's Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.
To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
(Tenant's Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection provided by ARLA Propertymark and Safeagent (Membership No. C0015386)

Independent Redress provided by The Property Ombudsman (Membership No. N3805)

Sep
20
2021

Iomie Stanley

Client rated 10

You guys are amazing! Helped us get our first house! Just a big thank you from Iomie and Chantelle

Sep
19
2021

Adriane Clive Marsh

Client rated 10

Absolutely - hopefully we won't need to move again but if we do we will definitely use you. Richard and Sam were so helpful and...

Sep
18
2021

Susan & Andrew Beasley

Client rated 10

Greg was always extremely professional, responding to my enquiries in a timely fashion. Amanda is a great viewing lady. I did not sell my property...

Sep
18
2021

Kate Binks

Client rated 10

Absolutely everyone we dealt with at Ashtons was professional and excellent at their job. Our sale and purchase was a long and complicated process and...

Sep
17
2021

Tony Cobley

Client rated 10

I dealt with Sophie for all the issues I had on moving in and she has dealt with them admirably. This property was not managed...

Sep
12
2021

Stephen Sharples

Client rated 9

The main people I dealt with were Alix (initial contact and marketing) and Rebecca (sale progression). I was very happy with the service provided by...

Sep
11
2021

Charles King

Client rated 10

Particular thanks to Louise Walker for her professionalism, patience and good humour during what was a stressful sale process at times, made more difficult by...

Sep
10
2021

Liz Rankin

Client rated 10

Hands down the best. What was refreshing is that at my house viewing the person knew a lot of questions about the property, which other...

Sep
10
2021

Michael Silverstone

Client rated 10

Dealt mostly with Emily Morgan for the initial stages. Very friendly and worked to make viewing times work for us. Dealt with Tracie Phillips for...

Sep
09
2021

Fiona Green

Client rated 10

All very friendly, professional, approachable and gave me sound and timely advice. I very much valued Jon -Paul's knowledge of the local marketplace.

Sep
08
2021

Colin Mason

Client rated 10

All L & N H staff excellent, special commendation for Verity and high praise too for Emily. Weekend viewing staff Adrianne & Carey also both...

Sep
07
2021

Stephen Hibbert

Client rated 5

Sandy was a star and very helpful. Thank you.


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