Tenants charges

Ashtons are in full compliance with the Tenant Fee Act 2019. Below we outline the Permitted Payments allowed under the Act, and under what circumstances those payments may be charged. It should be noted that the Tenant Fee Act 2019 only applies to Assured Shorthold Tenancies and as such fees for other tenancy types may still apply.

Permitted Payment Circumstances for charge
Holding Deposit (per tenancy) One week's rent.
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit
(per tenancy. Rent under £50,000 per year)
Five weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit
(per tenancy. Rent of £50,000 or over per year)
Six weeks' rent.
This covers damages or defaults on the part of the tenant during the tenancy.
Rent Rent will be agreed in advance of the tenancy. The rent will be reviewed at the conclusion of each fixed term in accordance with the relevant clauses and provisions in the tenancy agreement.
Unpaid Rent Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent.
Utilities, Council Tax, Communication Services and TV Licence Tenants are responsible for paying bills in accordance with the tenancy agreement which will usually include council tax, utility payments (gas, electricity, water) and communication services (broadband, TV etc).
Lost Key(s) or other Security Device(s) Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract
(Tenant's Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents or Addendums.
Change of Sharer
(Tenant's Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.
To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
(Tenant's Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection provided by ARLA Propertymark and Safeagent (Membership No. C0015386)

Independent Redress provided by The Property Ombudsman (Membership No. N3805)

Dec
02
2020

Carly Oliver-Aziz

Everyone was great from start to finish. Liam and Louise have been amazing! Louise was and is an absolute sweetheart.

Dec
01
2020

Katharine Baker

Ashtons were the best we had dealt with. All staff at Harpenden were excellent but I really feel that Tracie is your prize jewel in...

Nov
30
2020

Anonymous

By far the best estate agent I have dealt with. I was particularly impressed, and grateful to have Louise Walker who was there with me...

Nov
29
2020

Andrew Branch

Our experience of agents in the area is limited, but I would rather deal with Ashtons than the others we spoke to. We chose Ashtons...

Nov
28
2020

Anonymous

Property Management was excellent, reported issue - contractor rang & visited soon after

Nov
27
2020

Dirk Matthysen

Property Management were outstanding, every person I've dealt with is professional and helpful

Nov
25
2020

Kate MacKay

The house was very warm & welcoming. Alexander presented the house very professionally. This is the most Covid-secure viewing we have had & we have...

Nov
23
2020

Anonymous

We dealt with a number of staff members (all from the Harpenden office) throughout our purchase and all were extremely polite, helpful and a pleasure...

Nov
23
2020

James C

Very good efficient and professional. Greg handled it mostly and was always available and got back to you promptly.

Nov
21
2020

Molly Parrish

From the beginning to end of my purchase all the staff I spoke to were really friendly and helpful. They stayed in regular communication with...

Nov
20
2020

Anonymous

Ashtons Lettings were professional right from the start. Questions responded to promptly. I have no doubt they are the best in the business

Nov
19
2020

Jon Last

Ashtons restored my faith in the Estate Agency profession


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