Ashtons (Estate Agents) Limited, Ashtons Residential Lettings Limited, Aitchisons Residential Limited and Putterills of Hertfordshire (Land and Development) Limited (“we”, “us”, “our”) of 14-16 Dowgate Hill, London, EC4R 2SU jointly operate this website and are committed to protecting and respecting your privacy.
This Privacy Notice (“this Notice”) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Ashtons (Estate Agents) Limited is registered as a controller in the UK with the Information Commissioner’s Office (“ICO”), registration number Z6786586. Ashtons Residential Lettings Limited is registered as a controller in the UK with the ICO, registration number Z8383249. Aitchisons Residential Limited is registered as a controller in the UK with the ICO, registration number ZB062870. Putterills of Hertfordshire (Land and Development) Limited is registered as a controller in the UK with the ICO, registration number ZA282623.
As an information-led business, we place great importance on ensuring the quality, confidentiality, integrity and availability of the data we hold and in meeting our data protection obligations when processing personal data. We are committed to protecting the security of your personal data. We use a variety of technical and organisational measures to help protect your personal data from unauthorised access, use or disclosure.
We update this Notice from time to time in response to changes in applicable laws and regulations, to our processing practices and to the products and services we offer. When changes are made, we will update the date at the top of this document. Please review this Notice periodically to check for updates.
We may collect and process the following personal data:
You may give us information about you by filling in forms on our website www.ashtons.co.uk (“our site”) or by corresponding with us by phone, e-mail or otherwise. This includes:
Information we collect about you. With regard to each of your visits to our site, we may automatically collect technical information, including:
We may also collect other information about your visit, including:
We may receive information about you from any other websites we operate or the other services we provide and from other third parties including:
We use the information held about you in the following ways:
We will use this information to:
We will use this information:
We may combine this information with information you give us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We use the principal of 'Legitimate Interest' as the lawful basis for collecting and processing incoming personal data and subsequent ongoing communication regarding property-related matters. Separately, where we approach our clients for cross-selling any products or services, or where we may pass on non-propertyrelated information, we use the principle of 'Consent' as the lawful basis to conduct business. It is easy to withdraw consent (opt-out) by unsubscribing from the communication emailed to you or by emailing firstname.lastname@example.org with your request.
We may share your personal data with:
We may share your personal data with selected third parties including:
We may share your personal data with third parties:
This also includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.
The data that we collect from you may be transferred to, and stored at, a destination within the United Kingdom (“UK”). It may also be processed by staff operating within the UK who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of any services you request from us, the processing of your payment details and the provision of general support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will retain your personal data for as long as is necessary to provide you with our products and ongoing services and for a reasonable period thereafter, to enable us to meet our contractual and legal obligations and to deal with complaints and claims.
At the end of the retention period, your personal data will be securely deleted in accordance with our Personal Data Retention and Destruction Policy.
The GDPR provides you with certain rights in relation to the processing of your personal data, including to:
Some of these rights are not absolute and are subject to various conditions under applicable data protection and privacy legislation, laws, and regulations to which we are subject. If at any time you decide that you no longer wish to be contacted for marketing purposes, or if you would like to exercise any of your rights as set out above, you can contact us at email@example.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
In addition to the above, please note that you have the right to make a complaint at any time to the Information Commissioner’s Office if you are concerned about the way in which we are handling your personal data.
Questions, comments and requests regarding this privacy and cookies notice are welcomed and should be addressed to firstname.lastname@example.org
Very friendly, efficient and good service.
I have been impressed with all members of the Ashtons' sales team that I have dealt with in terms of frequency of communication, understanding my...
Rebecca did an excellent job in managing the whole process and in keeping Us informed of progress as it took place. We found her to...
Outstanding support throughout the process. Wonderful quality of photographs and videos. Nic Simmonds took full charge of our sale from the beginning and was at...
Ruth and Paul Fuller
You have been so helpful, always there with professional advice delivered in a friendly and supportive manner. Everyone in the office always made us feel...
Excellent from the start with Tom Case. You have a very talented photographer/videographer. Not forgetting Lucy Gadsby and who was extremely helpful and professional to...
Good service, when we were renting out our property and then when selling. Louise Walker deserves a special mention - she worked tirelessly in moving...
Once notified of my problem it was dealt with speedily and arranged with consultation. The guy who fixed my problem was very helpful and knowledgeable....
Verity & Lydia led the purchase of our new house & they were great, friendly & professional. When questions or issues were raised they were...
Professional and fast in responding.
Kirsty Twydell was excellent in handling the change of tenancy.
Phillip and Sandy were fantastic. Really helped us manage the process.
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