St Albans Wins Gold at the ESTAS!

Story posted: 18.05.17

ESTAS 2017

The 14th annual Estate Agent Awards (The ESTAS), took place on Friday 12th May at the Grosvenor House Hotel in London, hosted by the country’s favourite property expert Phil Spencer and over 1000 of the UK’s top property professionals were in attendance.

The ESTAS are the largest property awards in the country, renowned for recognising the best agents, brokers, conveyancers and homebuilders for customer service, based on ratings from consumer surveys completed around the UK - this year approximately 34,000 were successfully received.  The competition enables firms taking part to gain valuable transparent feedback from clients which enables them to improve their services for the future.

At Ashtons, we have always been passionate about the standard of service we deliver and achieving such recognition from our clients and leading industry professionals, truly establishes the level of commitment we make to our customers. As a result, our St Albans office are now officially the GOLD winners for the South-East (Hertfordshire & Middlesex) with our Harpenden office also ranked 3rd in the same category!

Richard Fossey, our St Albans Manager said,“We take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”

Founder of the awards, Simon Brown commented on the importance of the ESTAS, “It’s about relationships, real relationships with real customers…We live in a world where the consumer decision making process is influenced more and more by customer reviews so The ESTAS provides a kite mark of excellent service for any property professional involved in the home moving process.”

Phil Spencer, TV Property Expert also offered his opinion, “I think it says a great deal about a firm who takes part in The ESTAS.  They care about their reputation, they care about their customers and they care about their business.  Taking part sets companies apart from their competitors.  It sends a clear message that they are passionate about customer service, prepared to go that extra mile for their clients and keen to listen to feedback”.

If you would like to sell your home with a multi-award winning agency, why not contact us today. 


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Sep
24
2017

Claire Redgewell

I would like to thank Richard Fossey especially as I felt he went above and beyond his duty in following up all enquiries and trying...

Sep
22
2017

Rohin iMathur

Ashtons were the best estate agent I dealt with - extremely fast and thorough in their responses, provided extra information immediately upon request and were...

Sep
20
2017

Dave Martindale

Graham and Steve were very efficient - regular updates, polite service, always available and quick to respond.

Sep
17
2017

Mr G W Boseley

Steve and Louise went the extra mile.

Sep
14
2017

Mrs Joan Maeer

The people we saw were all pleasant and helpful and easy to get on with.

Sep
12
2017

Jacqueline Fletcher

Super friendly and quick to reply.

Sep
10
2017

Tom & Lyn McDermott

We always found everyone we dealt with extremely professional and helpful. An excellently well run 'ship'.

Sep
07
2017

James McCarney

Excellent service throughout.

Sep
05
2017

Neil Leverton

Very straightforward. Tracie was a delight and very efficient.

Sep
03
2017

Anonymous

Both Steve Preston and Louise Walker were very pleasant to deal with and worked hard, right from the viewing stage to exchange of contracts in...

Sep
01
2017

Valerie Ruddick

Ashtons were very helpful; kept me updated and were easily contactable.

Aug
30
2017

Anonymous

Ashtons always go the extra mile - nothing is too much trouble - very thoughtful.


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