Nick Robinson Becomes Accredited Relocation Agent Specialist

Story posted: 24.08.17

Nick Robinson

Nick Robinson, Senior Valuer at our Redbourn Village & Country office has become an accredited Relocation Agent Specialist, which is a fantastic achievement.

The accreditation was awarded by Relocation Agent Network and is achieved by completing a comprehensive online training programme,The Importance of Service. 

A national network of independent estate agents, of which Ashtons is a member, the Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.

To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.

By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to the local area, whether it is Harpenden, Redbourn, St Albans, Welwyn Garden City and the surrounding areas in Hertfordshire, Ashtons will guides our clients through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. The introduction of a Relocation Agent Specialist to the team, ensures that this process is made even smoother. 

Karl Judd, Managing Director at Ashtons said, “We take staff development very seriously and Nick’s Relocation Agent Network accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set. Of course, having a Relocation Agent Specialist in the team is also great for our relocating customers.”

Relocation Agent Network’s Managing Director, Richard Tucker said, “Selected by us as the best independent estate agent to represent the Network in Hertfordshire, Ashtons have proved themselves as the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialist, they have gone one step further to provide relocating buyers and sellers with the very best customer service.” 


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Sep
24
2017

Claire Redgewell

I would like to thank Richard Fossey especially as I felt he went above and beyond his duty in following up all enquiries and trying...

Sep
22
2017

Rohin iMathur

Ashtons were the best estate agent I dealt with - extremely fast and thorough in their responses, provided extra information immediately upon request and were...

Sep
20
2017

Dave Martindale

Graham and Steve were very efficient - regular updates, polite service, always available and quick to respond.

Sep
17
2017

Mr G W Boseley

Steve and Louise went the extra mile.

Sep
14
2017

Mrs Joan Maeer

The people we saw were all pleasant and helpful and easy to get on with.

Sep
12
2017

Jacqueline Fletcher

Super friendly and quick to reply.

Sep
10
2017

Tom & Lyn McDermott

We always found everyone we dealt with extremely professional and helpful. An excellently well run 'ship'.

Sep
07
2017

James McCarney

Excellent service throughout.

Sep
05
2017

Neil Leverton

Very straightforward. Tracie was a delight and very efficient.

Sep
03
2017

Anonymous

Both Steve Preston and Louise Walker were very pleasant to deal with and worked hard, right from the viewing stage to exchange of contracts in...

Sep
01
2017

Valerie Ruddick

Ashtons were very helpful; kept me updated and were easily contactable.

Aug
30
2017

Anonymous

Ashtons always go the extra mile - nothing is too much trouble - very thoughtful.


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