Covid-19: Selling Your Home? Your Questions Answered...

Story posted: 11.04.20

Selling Q&A

During this difficult time in lock-down, it's understandably become a time of uncertainty, and a number of home sellers are left with many questions which need answering.

Below are just a few responses to the most commonly asked questions we've received, which we hope you might find helpful.

Should I keep my property on the market during lock-down or re-list when life gets back to normal?

In short, if you still wish to move when we come out of the current lock-down, the simple answer is yes, stay on the market during lock-down. There are a number of reasons why and these are listed below. 

What are the present levels of activity?

Other than virtual viewings, there are presently no physical viewings able to take place.  Enquiries from the portals and our website are being dealt with remotely, by our Sales consultants who are available 7 days a week.  Lists are being created for physical viewings from waiting buyers when permitted.

How many enquiries are you receiving?

Website traffic is currently 28% of where we’d expect it to be, but it’s showing signs of growing slowly on a daily trend.  In the weeks ahead, we expect web activity to mirror a typical post-Christmas, pre-New Year period (one of the busier times of the year; as people start to think about, plan, and browse properties for New Year moves).  It’s critically important that all properties are available to be seen today during this period for that reason alone. People have more time to browse websites and more time to realise their existing property is no longer appropriate for the growing family/wanting to be closer to distant family members and numerous other reasons. 

Virtual Viewings – what are these, and how do they work?

There are a number of ways.  When present restrictions start to relax around safe people movement, we will arrange with your blessing to professionally film your property with a 3D walk-through tour.

In the meantime, you can video your own home on your smartphone and send to us, via a number of platforms.  We will then forward the video of your property to individual applicants, on a case-by-case basis following a specific enquiry – we will not bulk email though. 

Are you currently selling any property?

Yes, is the answer. We have so far agreed seven sales since lock-down. One that took place from a virtual viewing filmed pre-closure, and another where the property owner and applicant walked through the property via a FaceTime viewing.    

I’ve heard sales can’t exchange at present? 

This is both true and untrue.  Solicitors are most comfortable working to a simultaneous exchange and completion, and some removal firms are no longer working at present.  Each property is dealt with on a case-by-case basis, depending on the urgency and the situation; which ranges from personal circumstances, through to key-worker status and suchlike.  As a result, last week nine people moved home through our Agency, and two more are likely to happen this week with everyone’s consent and in line with current Government guidelines. 

If you have any queries or require more information regarding our virtual viewings and valuations, please don't hesitate to Contact us


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Jul
03
2020

Karen Claydon

Sam went over and above on this sale, helping me the purchaser. Can't rate him
enough.

Jul
01
2020

Anonymous

Sam Ward's assistance was of particular note and always very helpful in moving the transaction forward.

Jun
30
2020

Charlotte & Brad

A huge thank you to Ashtons! All staff members at Ashtons Redbourn were polite, helpful and efficient from the very beginning, all the way through...

Jun
28
2020

Steve Cosier

All the staff were very helpful, and we were very much kept in touch with the viewings and feedback. In the current Covid 19 lockdown...

Jun
26
2020

Josh & Holly Stylianou

Louise Walker was brilliant, very proactive and a great communicator. She really helped keep the process moving. Thank you Louise!

Jun
23
2020

Paul Farnsworth

Ashtons have been fantastic throughout. Without a doubt the best estate agents I have ever used. Communication has been first class and everyone has been...

Jun
20
2020

Shirley Thomas

I just wanted to thank you both [Stacey & Greg] very much indeed for all your care, helpfulness and reassurance. You were both outstanding in...

Jun
17
2020

Anonymous

Very happy with Ashtons and delighted with the outcome in very difficult circumstances. JP was enthusiastic and easy to deal with but also did not...

Jun
17
2020

Mohammed F Nizami

I am very pleased with Sam Ward during this entire process. He was always available to respond to my queries even during the difficult pandemic...

Jun
15
2020

Navin Sodha

We have found Jamie Newson-Love very professional and helpful with all aspects of Lettings.

Jun
11
2020

David Twaites

Kirstie was excellent. She was in constant communication with us even on the weekend which we didn’t expect and went out of her way to...

Jun
09
2020

Anonymous

I've had to use Ashtons [Property Management] 3 - 4 times for various issues with the house and each time we've had everything resolved promptly...


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