British Property Awards 2018: Harpenden Win Gold!

Story posted: 12.03.18

Harpenden British Property Awards

We are delighted to have won The British Property Awards for Harpenden, demonstrating the team’s outstanding performance throughout the extensive judging period. The awards focus on customer service levels, determined by a number of mystery shops and measured against a set of 25 criteria.

The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.

The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition.

Agents who go that extra mile and provide outstanding levels of customer service are rewarded with this accolade, acting as a beacon and highlighting such attributes to the local marketplace.

Robert McLean from The British Property Awards said, “If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”  

Ashtons have also been shortlisted for a number of national awards which will be announced later in the year, so watch this space!


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Jul
21
2018

Helen Astley

You have a great team! The online feedback system works very well - kept us informed at all times. Thank you to Jon-Paul - knowledgeable,...

Jul
19
2018

Alex

Ashtons' service was superb from start to finish. Robert was open, honest and always available to discuss sales progress. Tracie then provided excellent support through...

Jul
17
2018

Chloe Bryant

All individuals were incredibly professional and polite. Genuinely very surprised at the excellent service I received. Would highly recommend Ashtons to any friends or family.

Jul
12
2018

Jane Ashworth

Everybody was very helpful & friendly, especially Tracie.

Jul
07
2018

Natalie Dalvarez

Thank you to everyone - a special mention has to be to Louise for her patience and professionalism throughout!

Jul
06
2018

Stephen Latham

All staff were excellent, friendly and professional, keeping us informed throughout the process.

Jul
04
2018

Helen & Graham Hart

Really fantastic service from JP and the team, thank you so much!

Jul
03
2018

Susan & Charles Richardson

Whenever we visited the office we were greeted with enthusiasm, the staff always knew us and what was happening with our house and viewings. Special...

Jul
02
2018

Carol & Matthew Rumble

From first contact Nick, Tracy and all the team have gone above and beyond. They have helped our dream come true. Always on hand for...

Jun
30
2018

Spiwe Shana

Thank you very much Rhiannon for showing me around. Very professional and courteous.

Jun
28
2018

Stuart Middleton

Everyone was excellent to deal with, but special mentions to Cathy and Alix, who were unwaveringly patient and kind, Rob for going the extra mile...

Jun
26
2018

J N

Met all our expectations - Jess, Karen, Dawn, Kirstie and Sophie.


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