COVID-19 Risk Assessment

Updated 17th August 2021

External office protocol

Viewing Appointments

  • Establish if occupants or applicants are in an ‘at risk’ group and agree appropriate measures.
  • Masks to be worn by viewing guide who will arrive 10 minutes early.
  • Viewers will be requested to wear masks on all viewings, this is not mandatory.
  • Sanitiser to be carried by viewing guide at all times.
  • All external and internal doors including cupboards to be opened prior to visit.
  • Applicants to refrain from touching anything within the property.
  • Occupants should take responsibility for cleaning appropriate areas post viewing.
  • If vacant then viewing guide will need to complete this task after every viewing.

Market Appraisal Appointments

  • All valuers to carry sanitiser and cleanse before and after all visits.
  • Face coverings should be worn on arrival and only removed by mutual agreement with the occupier

Internal office protocol

  • Full time, office based staff to take a Covid test twice a week from home, prior to entering workplace and report result to line manager who will duly record. Part time staff and those working from home are required to take a home test prior to visiting branches adopting the same reporting procedure.
  • Any member of staff who considers themselves as ‘high risk’ or in a ‘vulnerable’ group, should discuss with their line manager and appropriate measures will be taken.
  • Staff to wash hands every 2 hours as a minimum and whenever they enter the office.
  • Surface cleaning in operational areas twice per day.
  • If using kitchen equipment ensure placement in dishwasher immediately after use.
  • Only prepare drinks/food for yourself. Not others.
  • Specific receptive area for goods deliveries/post and keys etc cleaned after use.
  • All keys received/handed out to be cleaned with Dettol/antibacterial wipes to sanitise after use.
  • When returning keys viewing guides should Dettol/Antibacterial wipe all keys.
  • No human physical contact.
  • Open windows and doors where possible to generate air flow.
  • Risk assessment published on website and within offices in all departments.
  • All staff required to sign disclaimer to confirm they have read and will adhere to all risk assessment procedures.
  • X-mist room sanitiser cannisters are available in all offices for immediate action when required.
  • Masks are mandatory for all staff when meeting clients face to face in branch.
  • Encourage office visitors to wear a face covering, this is not mandatory.
Sep
20
2021

Iomie Stanley

Client rated 10

You guys are amazing! Helped us get our first house! Just a big thank you from Iomie and Chantelle

Sep
19
2021

Adriane Clive Marsh

Client rated 10

Absolutely - hopefully we won't need to move again but if we do we will definitely use you. Richard and Sam were so helpful and...

Sep
18
2021

Susan & Andrew Beasley

Client rated 10

Greg was always extremely professional, responding to my enquiries in a timely fashion. Amanda is a great viewing lady. I did not sell my property...

Sep
18
2021

Kate Binks

Client rated 10

Absolutely everyone we dealt with at Ashtons was professional and excellent at their job. Our sale and purchase was a long and complicated process and...

Sep
17
2021

Tony Cobley

Client rated 10

I dealt with Sophie for all the issues I had on moving in and she has dealt with them admirably. This property was not managed...

Sep
12
2021

Stephen Sharples

Client rated 9

The main people I dealt with were Alix (initial contact and marketing) and Rebecca (sale progression). I was very happy with the service provided by...

Sep
11
2021

Charles King

Client rated 10

Particular thanks to Louise Walker for her professionalism, patience and good humour during what was a stressful sale process at times, made more difficult by...

Sep
10
2021

Liz Rankin

Client rated 10

Hands down the best. What was refreshing is that at my house viewing the person knew a lot of questions about the property, which other...

Sep
10
2021

Michael Silverstone

Client rated 10

Dealt mostly with Emily Morgan for the initial stages. Very friendly and worked to make viewing times work for us. Dealt with Tracie Phillips for...

Sep
09
2021

Fiona Green

Client rated 10

All very friendly, professional, approachable and gave me sound and timely advice. I very much valued Jon -Paul's knowledge of the local marketplace.

Sep
08
2021

Colin Mason

Client rated 10

All L & N H staff excellent, special commendation for Verity and high praise too for Emily. Weekend viewing staff Adrianne & Carey also both...

Sep
07
2021

Stephen Hibbert

Client rated 5

Sandy was a star and very helpful. Thank you.


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