COVID-19 Risk Assessment

Updated 30th November 2021

External office protocol

Viewing Appointments

  • Establish if occupants or applicants are in an ‘at risk’ group and agree appropriate measures.
  • Masks to be worn by viewing guide who will arrive 10 minutes early.
  • Viewers will be requested to wear masks on all viewings, this is not mandatory.
  • Sanitiser to be carried by viewing guide at all times.
  • All external and internal doors including cupboards to be opened prior to visit.
  • Applicants to refrain from touching anything within the property.
  • Occupants should take responsibility for cleaning appropriate areas post viewing.
  • If vacant then viewing guide will need to complete this task after every viewing.

Market Appraisal Appointments

  • All valuers to carry sanitiser and cleanse before and after all visits.
  • Face coverings should be worn at all times

Internal office protocol

  • Full time, office based staff to take a Covid test twice a week from home, prior to entering workplace and report result to line manager who will duly record. Part time staff and those working from home are required to take a home test prior to visiting branches adopting the same reporting procedure.
  • Any member of staff who considers themselves as ‘high risk’ or in a ‘vulnerable’ group, should discuss with their line manager and appropriate measures will be taken.
  • Staff to wash hands every 2 hours as a minimum and whenever they enter the office.
  • Surface cleaning in operational areas twice per day.
  • If using kitchen equipment ensure placement in dishwasher immediately after use.
  • Only prepare drinks/food for yourself. Not others.
  • Specific receptive area for goods deliveries/post and keys etc. cleaned after use.
  • All keys received/handed out to be cleaned with Dettol/antibacterial wipes to sanitise after use. When returning keys viewing guides should Dettol/Antibacterial wipe all keys.
  • No human physical contact.
  • Open windows and doors where possible to generate air flow.
  • Risk assessment published on website and within offices in all departments.
  • All staff required to sign disclaimer to confirm they have read and will adhere to all risk assessment procedures.
  • X-mist room sanitiser cannisters are available in all offices for immediate action when required.
  • Masks are mandatory for all staff when meeting clients face to face in branch.
  • It is mandatory for all office visitors to wear a face covering.
  • Face coverings are mandatory for all staff when away from their work station.
Dec
05
2021

Rahul Joshi

Client rated 10

Chris is a gem. He is transparent, professional, knowledgeable, efficient and is extremely helpful in answering my questions in regards to the property. He was...

Dec
03
2021

Janice Graham

Client rated 10

When we decided we wanted to move home I went onto the internet and used a comparison site to see who we should consider. Ashtons...

Dec
03
2021

Flame Emin

Client rated 10

Collin Hickey, was an amazing gent, had compassion, patience and constant communication I never once felt I had been neglected.
I am going to use Ashton’s...

Dec
03
2021

Chris Parkin

Client rated 10

Chris Hawes was great to deal with, thank you.

Dec
02
2021

Claire Reeve

Client rated 10

All very friendly, efficient and professional

Nov
18
2021

Steve Jordan

Client rated 10

Sam Ward was exceptional throughout the sale process, we would not have got over the line without his professionalism in dealing with difficult and emotional...

Nov
18
2021

Ana Busneag

Client rated 10

Chris Haws was the main agent with whom we discussed for renting houses twice up to know and he was extremely responsive to all our...

Nov
17
2021

Phoebe Mills

Client rated 10

Alix was extremely professional and insightful from the offset with getting a quote and listing the property. We've been dealing with Louise since then who...

Nov
03
2021

Natalie Caswell

Client rated 10

Ashtons were absolutely amazing from beginning to end fabulous staff dealt with all the issues I feel in fact they went above and beyond for...

Oct
25
2021

Dolores Delaney

Client rated 10

I have found that Ashtons and the tradesmen have been very good at responding to issues quickly and cost effectively

Oct
24
2021

Caroline Shelley

Client rated 10

Sophie Healey responded to my enquiry in a prompt friendly and helpful manner

Oct
23
2021

Anonymous

Client rated 10

I have always been very pleased with the service provided by Ashtons. Coleen, Kirstie and Chloe are pro-active, knowledgeable and polite. They are excellent ambassadors...


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