COVID-19 Risk Assessment

Updated 07/11/2020

External office protocol

Viewing Appointments

  • Enquire whether occupants or applicants have had virus or are showing symptoms.
  • Establish if they are in an ‘at risk’ group and agree appropriate measures.
  • 30-45 minutes per viewing slot to allow for procedure -15 minutes for travel & preparation and 15 minutes for viewing.
  • Viewing guide to park in street and allow driveway to be clear for applicants.
  • Masks and gloves to be worn by viewing guide who will arrive 10 minutes early.
  • Viewers will be required to wear masks on all viewings.
  • Sanitiser to be carried by viewing guide at all times.
  • If an agent is to show the property then the seller will vacate for the duration of the visit.
  • Only 2 adult members of the same household to view at any one time
  • No children to enter property to keep risk to a minimum.
  • All external and internal doors including cupboards to be opened prior to visit.
  • Applicants to refrain from touching anything within the property.
  • Viewing guide or occupant to tour property observing social distancing rules at all times limit communication at property. Ask applicants to contact office.
  • Check, close doors and secure property before leaving
  • Occupants should take responsibility for cleaning appropriate areas post viewing.
  • If vacant then viewing guide will need to complete this task after every viewing.

Market Appraisal Appointments

  • All valuers to carry sanitiser and cleanse before and after all visits.
  • Gloves to be worn on all visits and discarded afterwards.
  • Masks are not optional and should be worn at all times, client to open all internal and external doors.
  • 2 metre social distancing applied at all times.
  • Valuer will not touch anything, accept a drink or sit down.
  • Presentation to be carried out at property or via a Zoom meeting or similar from office afterwards subject to client requirement.
  • Usual presentation pack prepared and either discussed and left with client if appropriate or shared via Zoom/emailed subsequently.

Internal office protocol

  • Any member of staff who considers themselves as ‘high risk’ or in a ‘vulnerable’ group, should discuss with their line manager and appropriate measures will be taken.
  • Staff to wash hands every 2 hours as a minimum and whenever they enter the office.
  • Surface cleaning in operational areas every 2 hours minimum.
  • Observe 2 metre self-distancing rules with appropriate markings accounting for access areas Individual Perspex screens will be provided where necessary.
  • Avoid directly facing colleagues.
  • 1 person only allowed in Kitchen areas at any one time.
  • 1 person only allowed in corridor areas serving toilets and other services at any one time Toilet areas to be sanitised with Dettol/antibacterial wipes after use.
  • If using kitchen equipment ensure placement in dishwasher immediately after use.
  • Only prepare drinks/food for yourself. Not others.
  • Only 2 visitors in the office at any one time and at markings displayed.
  • Visitors not to touch anything and front doors left open where possible.
  • Specific receptive area for goods deliveries/post and keys etc cleaned after use.
  • Gloves to be worn by staff to retrieve and open packages.
  • All keys received/handed out to be cleaned with Dettol/antibacterial wipes to sanitise after use.
  • When returning keys viewing guides should Dettol/Antibacterial wipe all keys.
  • No human physical contact.
  • No personal deliveries acceptable.
  • Open windows and doors where possible to generate air flow.
  • Risk assessment published on website and within offices in all departments.
  • All staff required to sign disclaimer to confirm they have read and will adhere to all risk assessment procedures.
  • All offices are professionally disinfected bi-weekly.
  • X-mist room sanitiser cannisters are available in all offices for immediate action when required.
  • Masks are mandatory for all staff when not sitting at work station.
Apr
17
2021

John Massey

Client rated 10

I dealt with Liam Partridge who was from the outset professional and pragmatic

Apr
16
2021

Andrea Bacos

Client rated 10

Everyone was very professional and attentive. It has been a pleasant and straightforward experience, thank you!

Apr
15
2021

Anonymous

Client rated 10

We haven’t dealt with many estate agents but found Ashtons to be very professional and good at communicating throughout the process of buying. Helped with...

Apr
15
2021

Natalia Brady

Client rated 10

Ashtons Harpenden have been so helpful and I would definitely use them to sell my property in the future. Tracie always responded to calls and...

Apr
14
2021

John Aldridge

Client rated 9

I thought that Ashtons were the most knowledgeable and professional throughout... The valuation process was supported by research and evidence of previous local sales resulting...

Apr
06
2021

Linda Sharp

Client rated 10

We have only dealt we Ashton with all our moves. All very professional.

Apr
01
2021

Phil Gurney

Client rated 10

in comparison to the service we received from our buying estate agents, Ashtons were far better. Professional, proactive and engaged. Andrew, Tracie and Sam did...

Mar
31
2021

Jonathan Chapman

Client rated 7

Excellent team, under tough circumstances, Nicola awesome to be honest.

Mar
31
2021

Mandy Watson

Client rated 10

Many thanks to Rebecca, very professional service

Mar
25
2021

Linda & Andrew Rowell

Client rated 10

Great team effort given the difficulties of operating through Covid.

Mar
24
2021

Andrew & Ann Phimister

Client rated 10

Everyone have been brilliant

Mar
23
2021

Sacha Mulchinock

Client rated 10

Verity, Emily, Giles and the whole team were great!


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