COVID-19 Risk Assessment

External office protocol

Viewing Appointments

• Enquire whether occupants or applicants have had virus or are showing symptoms
• Establish if they are in an ‘at risk’ group and agree appropriate measures
• 30-45 minutes per viewing slot to allow for procedure -15 minutes for travel & preparation and 15 minutes for viewing
• Viewing guide to park in street and allow driveway to be clear for applicants
• Masks and gloves to be worn by viewing guide who will arrive 10 minutes early
• Viewers will be advised to wear masks and gloves to the viewing if they have these
• Sanitiser to be carried by viewing guide at all times
• Only 2 adult members of the same household to view at any one time
• No children to enter property to keep risk to a minimum
• All external and internal doors including cupboards to be opened prior to visit
• Applicants to refrain from touching anything within the property
• Viewing guide or occupant to tour property observing social distancing rules at all times
• Limit communication at property. Ask applicants to contact office
• Check, close doors and secure property before leaving
• Occupants should take responsibility for cleaning appropriate areas post viewing. If vacant then viewing guide will need to complete this task after every viewing.

Market Appraisal Appointments

• All valuers to carry sanitiser and cleanse before and after all visits
• Gloves to be worn on all visits and discarded afterwards
• Masks are optional, subject to Clients requirement and should be available where appropriate
• Client to open all internal and external doors
• 2 metre social distancing applied at all times
• Valuer will not touch anything, accept a drink or sit down
• Tour is likely to take 15 minutes
• Presentation to be carried out at property or via a Zoom meeting or similar from office afterwards subject to Client requirement
• Usual presentation pack prepared and either discussed and left with client if appropriate or shared via Zoom/emailed subsequently

Internal office protocol

• Staff to wash hands every 2 hours as a minimum and whenever they enter the office
• Surface cleaning in operational areas every 2 hours minimum
• Observe 2 metre self-distancing rules with appropriate markings accounting for access areas
• Individual Perspex screens will be provided where necessary
• Avoid directly facing colleagues
• 1 person only allowed in Kitchen areas at any one time
• 1 person only allowed in corridor areas serving toilets and other services at any one time
• Toilet areas to be sanitised with Dettol/antibacterial wipes after use
• If using kitchen equipment ensure placement in dishwasher immediately after use
• Only prepare drinks/food for yourself. Not others
• Only 2 visitors in the office at any one time and markings displayed
• Visitors not to touch anything and front doors left open where possible
• Specific receptive area for goods deliveries/post and keys etc cleaned after use
• Gloves to be worn by staff to retrieve and open packages
• All keys received/handed out to be cleaned with Dettol/antibacterial wipes to sanitise after use
• When returning keys, viewing guides should Dettol/antibacterial wipe all keys
• No human physical contact
• No personal deliveries acceptable
• Open windows and doors where possible to generate air flow
• Risk assessment published on website and within offices in all departments