COVID-19 Risk Assessment

Updated 07/11/2020

External office protocol

Viewing Appointments

  • Enquire whether occupants or applicants have had virus or are showing symptoms.
  • Establish if they are in an ‘at risk’ group and agree appropriate measures.
  • 30-45 minutes per viewing slot to allow for procedure -15 minutes for travel & preparation and 15 minutes for viewing.
  • Viewing guide to park in street and allow driveway to be clear for applicants.
  • Masks and gloves to be worn by viewing guide who will arrive 10 minutes early.
  • Viewers will be required to wear masks on all viewings.
  • Sanitiser to be carried by viewing guide at all times.
  • If an agent is to show the property then the seller will vacate for the duration of the visit.
  • Only 2 adult members of the same household to view at any one time.
  • No children to enter property to keep risk to a minimum.
  • All external and internal doors including cupboards to be opened prior to visit.
  • Applicants to refrain from touching anything within the property.
  • Viewing guide or occupant to tour property observing social distancing rules at all times limit communication at property. Ask applicants to contact office.
  • Check, close doors and secure property before leaving
  • Occupants should take responsibility for cleaning appropriate areas post viewing.
  • If vacant then viewing guide will need to complete this task after every viewing.

Market Appraisal Appointments

  • All valuers to carry sanitiser and cleanse before and after all visits.
  • Gloves to be worn on all visits and discarded afterwards.
  • Masks are not optional and should be worn at all times, client to open all internal and external doors.
  • 2 metre social distancing applied at all times.
  • Valuer will not touch anything, accept a drink or sit down.
  • Presentation to be carried out at property or via a Zoom meeting or similar from office afterwards subject to client requirement.
  • Usual presentation pack prepared and either discussed and left with client if appropriate or shared via Zoom/emailed subsequently.

Internal office protocol

  • Staff to wash hands every 2 hours as a minimum and whenever they enter the office.
  • Surface cleaning in operational areas every 2 hours minimum.
  • Observe 2 metre self-distancing rules with appropriate markings accounting for access areas Individual Perspex screens will be provided where necessary.
  • Avoid directly facing colleagues.
  • 1 person only allowed in Kitchen areas at any one time.
  • 1 person only allowed in corridor areas serving toilets and other services at any one time Toilet areas to be sanitised with Dettol/antibacterial wipes after use.
  • If using kitchen equipment ensure placement in dishwasher immediately after use.
  • Only prepare drinks/food for yourself. Not others.
  • Only 2 visitors in the office at any one time and at markings displayed.
  • Visitors not to touch anything and front doors left open where possible.
  • Specific receptive area for goods deliveries/post and keys etc cleaned after use.
  • Gloves to be worn by staff to retrieve and open packages.
  • All keys received/handed out to be cleaned with Dettol/antibacterial wipes to sanitise after use.
  • When returning keys viewing guides should Dettol/Antibacterial wipe all keys.
  • No human physical contact.
  • No personal deliveries acceptable
  • Open windows and doors where possible to generate air flow.
  • Risk assessment published on website and within offices in all departments.
  • All staff required to sign disclaimer to confirm they have read and will adhere to all risk assessment procedures.
  • All offices are professionally disinfected bi-weekly.
  • X-mist room sanitiser cannisters are available in all offices for immediate action when required.
  • Masks are mandatory for all staff when not sitting at work station.


All the staff went the extra yard in ensuring our sale and purchase went through. Considering the wider implications of 2020, they really did go...


Ruta Greenslade

Nick was the first contact at Ashtons and he was very informative and straight forward, Greg was very helpful, always at the end of the...


Rob McSweeney

Very friendly and knowledgeable. Proactive in chasing things. Never complained about our persistent chasing. Overall excellent service.


Alex Gray

Absolutely brilliant. We felt so supported all the way. Couldn't be happier.


Nicola Hammond

Made the mistake of using another agent first, but it made me realize what a professional agent Ashtons was. Every person I spoke to was...


Mr Willan

Kept me informed throughout despite Covid restrictions.


Mr Modha

Taylor & Rebecca have been excellent throughout the process. Amanda was really helpful with viewings and organising the virtual tour and taking the photos.


Mr Guthrie

Sincere thanks to Richard for all of his assistance, much appreciated.


Linda Gray

Greg was excellent and also JP & Amanda


Alan Temple

Spoke to Cloe 30mins after you opened, within 3 hours of that call, the plumber had fixed the simple issue


Lara Jubb

Ashtons were very professional. Richard was very professional and supported and guided us throughout the whole process. He kept in contact with us throughout and...



Everybody we had contact with was polite, cheerful and helpful.

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