Enquire whether occupants or applicants have had virus or are showing symptoms.
Establish if they are in an ‘at risk’ group and agree appropriate measures.
30-45 minutes per viewing slot to allow for procedure -15 minutes for travel & preparation and 15 minutes for viewing.
Viewing guide to park in street and allow driveway to be clear for applicants.
Masks and gloves to be worn by viewing guide who will arrive 10 minutes early.
Viewers will be required to wear masks on all viewings.
Sanitiser to be carried by viewing guide at all times.
If an agent is to show the property then the seller will vacate for the duration of the visit.
Only 2 adult members of the same household to view at any one time
No children to enter property to keep risk to a minimum.
All external and internal doors including cupboards to be opened prior to visit.
Applicants to refrain from touching anything within the property.
Viewing guide or occupant to tour property observing social distancing rules at all times limit communication at property. Ask applicants to contact office.
Check, close doors and secure property before leaving
Occupants should take responsibility for cleaning appropriate areas post viewing.
If vacant then viewing guide will need to complete this task after every viewing.
Market Appraisal Appointments
All valuers to carry sanitiser and cleanse before and after all visits.
Gloves to be worn on all visits and discarded afterwards.
Masks are not optional and should be worn at all times, client to open all internal and external doors.
2 metre social distancing applied at all times.
Valuer will not touch anything, accept a drink or sit down.
Presentation to be carried out at property or via a Zoom meeting or similar from office afterwards subject to client requirement.
Usual presentation pack prepared and either discussed and left with client if appropriate or shared via Zoom/emailed subsequently.
Internal office protocol
Any member of staff who considers themselves as ‘high risk’ or in a ‘vulnerable’ group, should discuss with their line manager and appropriate measures will be taken.
Staff to wash hands every 2 hours as a minimum and whenever they enter the office.
Surface cleaning in operational areas every 2 hours minimum.
Observe 2 metre self-distancing rules with appropriate markings accounting for access areas Individual Perspex screens will be provided where necessary.
Avoid directly facing colleagues.
1 person only allowed in Kitchen areas at any one time.
1 person only allowed in corridor areas serving toilets and other services at any one time Toilet areas to be sanitised with Dettol/antibacterial wipes after use.
If using kitchen equipment ensure placement in dishwasher immediately after use.
Only prepare drinks/food for yourself. Not others.
Only 2 visitors in the office at any one time and at markings displayed.
Visitors not to touch anything and front doors left open where possible.
Specific receptive area for goods deliveries/post and keys etc cleaned after use.
Gloves to be worn by staff to retrieve and open packages.
All keys received/handed out to be cleaned with Dettol/antibacterial wipes to sanitise after use.
When returning keys viewing guides should Dettol/Antibacterial wipe all keys.
No human physical contact.
No personal deliveries acceptable.
Open windows and doors where possible to generate air flow.
Risk assessment published on website and within offices in all departments.
All staff required to sign disclaimer to confirm they have read and will adhere to all risk assessment procedures.
All offices are professionally disinfected bi-weekly.
X-mist room sanitiser cannisters are available in all offices for immediate action when required.
Masks are mandatory for all staff when not sitting at work station.
I dealt with Liam Partridge who was from the outset professional and pragmatic
Apr 16 2021
Andrea Bacos
Everyone was very professional and attentive. It has been a pleasant and straightforward experience, thank you!
Apr 15 2021
Anonymous
We haven’t dealt with many estate agents but found Ashtons to be very professional and good at communicating throughout the process of buying. Helped with...
Apr 15 2021
Natalia Brady
Ashtons Harpenden have been so helpful and I would definitely use them to sell my property in the future. Tracie always responded to calls and...
Apr 14 2021
John Aldridge
I thought that Ashtons were the most knowledgeable and professional throughout... The valuation process was supported by research and evidence of previous local sales resulting...
Apr 06 2021
Linda Sharp
We have only dealt we Ashton with all our moves. All very professional.
Apr 01 2021
Phil Gurney
in comparison to the service we received from our buying estate agents, Ashtons were far better. Professional, proactive and engaged. Andrew, Tracie and Sam did...
Mar 31 2021
Jonathan Chapman
Excellent team, under tough circumstances, Nicola awesome to be honest.
Mar 31 2021
Mandy Watson
Many thanks to Rebecca, very professional service
Mar 25 2021
Linda & Andrew Rowell
Great team effort given the difficulties of operating through Covid.
Mar 24 2021
Andrew & Ann Phimister
Everyone have been brilliant
Mar 23 2021
Sacha Mulchinock
Verity, Emily, Giles and the whole team were great!