COVID-19 Risk Assessment

Updated 18/05/2021

External office protocol

Viewing Appointments

  • Enquire whether occupants or applicants have had virus or are showing symptoms.
  • Establish if they are in an ‘at risk’ group and agree appropriate measures.
  • 30-45 minutes per viewing slot to allow for procedure -15 minutes for travel & preparation and 15 minutes for viewing.
  • Viewing guide to park in street and allow driveway to be clear for applicants.
  • Masks and gloves to be worn by viewing guide who will arrive 10 minutes early.
  • Viewers will be required to wear masks on all viewings.
  • Sanitiser to be carried by viewing guide at all times.
  • If an agent is to show the property then the seller will vacate for the duration of the visit.
  • Only 2 adult members of the same household to view at any one time
  • No children to enter property to keep risk to a minimum.
  • All external and internal doors including cupboards to be opened prior to visit.
  • Applicants to refrain from touching anything within the property.
  • Viewing guide or occupant to tour property observing social distancing rules at all times limit communication at property. Ask applicants to contact office.
  • Check, close doors and secure property before leaving
  • Occupants should take responsibility for cleaning appropriate areas post viewing.
  • If vacant then viewing guide will need to complete this task after every viewing.

Market Appraisal Appointments

  • All valuers to carry sanitiser and cleanse before and after all visits.
  • Gloves to be worn on all visits and discarded afterwards.
  • Masks are not optional and should be worn at all times, client to open all internal and external doors.
  • 2 metre social distancing applied at all times.
  • Valuer will not touch anything, accept a drink or sit down.
  • Presentation to be carried out at property or via a Zoom meeting or similar from office afterwards subject to client requirement.
  • Usual presentation pack prepared and either discussed and left with client if appropriate or shared via Zoom/emailed subsequently.

Internal office protocol

  • Full time, office based staff to take a Covid test twice a week from home, prior to entering workplace and report result to line manager who will duly record. Part time staff and those working from home are required to take a home test prior to visiting branches adopting the same reporting procedure.
  • Any member of staff who considers themselves as ‘high risk’ or in a ‘vulnerable’ group, should discuss with their line manager and appropriate measures will be taken.
  • Staff to wash hands every 2 hours as a minimum and whenever they enter the office.
  • Surface cleaning in operational areas every 2 hours minimum.
  • Observe 2 metre self-distancing rules with appropriate markings accounting for access areas Individual Perspex screens will be provided where necessary.
  • Avoid directly facing colleagues.
  • 1 person only allowed in Kitchen areas at any one time.
  • 1 person only allowed in corridor areas serving toilets and other services at any one time. Toilet areas to be sanitised with Dettol/antibacterial wipes after use.
  • If using kitchen equipment ensure placement in dishwasher immediately after use.
  • Only prepare drinks/food for yourself. Not others.
  • Only 2 visitors in the office at any one time and at markings displayed.
  • Visitors not to touch anything and front doors left open where possible.
  • Specific receptive area for goods deliveries/post and keys etc cleaned after use.
  • Gloves to be worn by staff to retrieve and open packages.
  • All keys received/handed out to be cleaned with Dettol/antibacterial wipes to sanitise after use.
  • When returning keys viewing guides should Dettol/Antibacterial wipe all keys.
  • No human physical contact.
  • No personal deliveries acceptable.
  • Open windows and doors where possible to generate air flow.
  • Risk assessment published on website and within offices in all departments.
  • All staff required to sign disclaimer to confirm they have read and will adhere to all risk assessment procedures.
  • All offices are professionally disinfected bi-weekly.
  • X-mist room sanitiser cannisters are available in all offices for immediate action when required.
  • Masks are mandatory for all staff when not sitting at work station.
Jun
09
2021

Holly Rose

Client rated 10

I would love to call out Rebecca Allington who I thought was amazing and a credit to Ashtons

Jun
04
2021

Ciara Clarke-Roseblade

Client rated 10

We had a very positive experience with Ashtons when purchasing our new home from initial contact with Liam, through to Louise in sales progression and...

Jun
03
2021

Julian Schreiber

Client rated 10

The support, professionalism and drive particularly of Nic Simmonds, Tracie Phillips and Sam was exceptional. They were "on the case" all the time and whatever...

Jun
02
2021

Anonymous

Client rated 10

All extremely helpful

May
31
2021

Mary Innocent

Client rated 10

Tony was brilliant from putting our house on the market to helping us get our sale.
Sam had been amazing keeping me up to date with...

May
30
2021

Paul Simmons

Client rated 9

James Plumb was fantastic the whole way through, hugely supportive

May
29
2021

Gayle Bryans

Client rated 10

Our first contact when putting the house on the market was Richard Fossey, and after meeting him we were happy to go with Ashtons straight...

May
28
2021

Gita Gadsby

Client rated 10

Sam, Lucy Emily and all the staff at the office have been informative, professional, knowledgeable, trustworthy and fully supportive. In a time of anxiety and...

May
27
2021

Jamie & Cheryl

Client rated 10

I wanted to write to you both to say that the support Maria has given to my wife and myself during this incredibly challenging time...

May
27
2021

Donna East

Client rated 10

Overall I felt very supported by Andy Young and his team who provided a professional, helpful, reliable and friendly service. Andy has an extensive knowledge...

May
27
2021

Ciara Clarke-Roseblade

Client rated 10

We had a very positive experience with Ashtons when purchasing our new home from initial contact with Liam, through to Louise in sales progression and...

May
27
2021

Anonymous

Client rated 8

The star of the show was undoubtedly Verity. She was very quick and professional in her responses and managed very well some tricky parts with...


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