COVID-19 Risk Assessment

External office protocol

Viewing Appointments

  • Enquire whether occupants or applicants have had virus or are showing symptoms
  • Establish if they are in an ‘at risk’ group and agree appropriate measures
  • 45 minutes per viewing slot to allow for additional procedure - 15 minutes for travel & preparation, 15 minutes for viewing, 15 minutes to close up and travel
  • Viewing guide to park in street and allow driveway to be clear for applicants
  • Masks and gloves to be worn by viewing guide who will arrive 10 minutes early
  • Sanitiser to be carried by viewing guide at all times
  • Only 2 adult members of the same household to view at any one time
  • No children to enter property to keep risk to a minimum
  • All external and internal doors including cupboards to be opened prior to visit
  • Applicants to refrain from touching anything within the property
  • Viewing guide or occupant to tour property observing social distancing rules at all times
  • Limit communication at property. Ask applicants to contact office
  • Check, close doors and secure property before leaving
  • Occupants should take responsibility for cleaning appropriate areas post viewing. If vacant then viewing guide will need to complete this task after every viewing.

Market Appraisal Appointments

  • All valuers to carry sanitiser and cleanse before and after all visits
  • Gloves to be worn on all visits and discarded afterwards
  • Masks are optional, subject to Clients requirement and should be available where appropriate
  • Client to open all internal and external doors
  • 2 metre social distancing applied at all times
  • Valuer will not touch anything, accept a drink or sit down
  • Tour is likely to take 15 minutes
  • Presentation to be carried out at property or via a Zoom meeting or similar from office afterwards subject to Client requirement
  • Usual presentation pack prepared and either discussed and left with client if appropriate or shared via Zoom/emailed subsequently

Internal office protocol

  • Staff to wash hands every 2 hours as a minimum and whenever they enter the office
  • Surface cleaning in operational areas every 2 hours minimum
  • Observe 2 metre self-distancing rules with appropriate markings accounting for access areas
  • Individual Perspex screens will be provided where necessary
  • Avoid directly facing colleagues
  • 1 person only allowed in Kitchen areas at any one time
  • 1 person only allowed in corridor areas serving toilets and other services at any one time
  • Toilet areas to be sanitised with Dettol/antibacterial wipes after use
  • If using kitchen equipment ensure placement in dishwasher immediately after use
  • Only prepare drinks/food for yourself. Not others
  • Only 1 visitor in the office at any one time and markings displayed
  • Visitors not to touch anything and front doors left open where possible
  • Specific receptive area for goods deliveries/post and keys etc cleaned after use
  • Gloves to be worn by staff to retrieve and open packages
  • All keys received/handed out to be cleaned with Dettol/antibacterial wipes to sanitise after use
  • When returning keys, viewing guides should Dettol/antibacterial wipe all keys
  • No human physical contact
  • No personal deliveries acceptable
  • Open windows and doors where possible to generate air flow
  • Risk assessment published on website and within offices in all departments


Very helpful and friendly.


Jules Jack

Dealing with Louise Walker was a pleasure.


P. Robin White

All very efficient & very human! Only the best work (or have worked) for Ashtons!


Johanna Wilson

Availability of viewing slots were a challenge. I wouldn't have purchased the property had Alix not been able to squeeze a slot in for my...


Deborah Yerby

I can't recommend them enough, Liam and Louise are absolutely brilliant, they provided a truly professional service and both are so lovely and personable. Their...


Colin Mackrill

Just wanted to say that I'm very happy that Chris Haws is now back at Ashtons. In fact, he has managed to re-let my flat...


Megan Bath

Lovely staff on the phone, very efficient, great interaction and the lady (Miriam) showing us around was brilliant at keeping us all safe, following Covid...


Emily Summerfield

Kirstie at Ashton’s is great. She remembered that I'd emailed her a few weeks ago about our dishwasher that wasn’t working. She got in touch...


Karen & Tim Green

Fantastic service from everyone - Liam, Steve, Sam & Josie. A massive thank you to Louise Walker who is the nicest, most thorough and best...


Ozlem Johnston

I am extremely happy to get my first tenant through Ashtons during this pandemic period. They have been very helpful, resourceful and professional.


Stephen Long

Ashtons staff who we have been dealing with us have worked very hard during Covid 19.



Kevin and Sam were both brilliant!

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