Complaints Procedure

In the event that you are dissatisfied with our service, we would really appreciate hearing about it so that we may aim to resolve the situation. Our complaints procedure is as follows:

In the first instance, please do feel free to discuss the situation with one of our Associates. If you are unhappy with the way that he/she deals with your complaint, you may ask for details to be referred to the Office Manager.

The Office Manager will ask you to place your complaint in writing, and acknowledgement of receipt of this will be sent to you within 72 hours. A review of your complaint will be made and a formal response given within 14 days.

In the event that you are still unsatisfied, you may ask for your case to be referred to a Director of the company. Again, your letter will be acknowledged within 72 hours and a final viewpoint decision given to you in writing within 2 weeks.

If you are unhappy with our final viewpoint, you may ask for the complaint to be considered by the Ombudsman for Estate Agents. The Ombudsman details are as follows:

The Property Ombudsman,
Milford House, 43-55 Milford Street,
Salisbury,
Wiltshire, SP1 2BP

Jun
09
2021

Holly Rose

Client rated 10

I would love to call out Rebecca Allington who I thought was amazing and a credit to Ashtons

Jun
04
2021

Ciara Clarke-Roseblade

Client rated 10

We had a very positive experience with Ashtons when purchasing our new home from initial contact with Liam, through to Louise in sales progression and...

Jun
03
2021

Julian Schreiber

Client rated 10

The support, professionalism and drive particularly of Nic Simmonds, Tracie Phillips and Sam was exceptional. They were "on the case" all the time and whatever...

Jun
02
2021

Anonymous

Client rated 10

All extremely helpful

May
31
2021

Mary Innocent

Client rated 10

Tony was brilliant from putting our house on the market to helping us get our sale.
Sam had been amazing keeping me up to date with...

May
30
2021

Paul Simmons

Client rated 9

James Plumb was fantastic the whole way through, hugely supportive

May
29
2021

Gayle Bryans

Client rated 10

Our first contact when putting the house on the market was Richard Fossey, and after meeting him we were happy to go with Ashtons straight...

May
28
2021

Gita Gadsby

Client rated 10

Sam, Lucy Emily and all the staff at the office have been informative, professional, knowledgeable, trustworthy and fully supportive. In a time of anxiety and...

May
27
2021

Jamie & Cheryl

Client rated 10

I wanted to write to you both to say that the support Maria has given to my wife and myself during this incredibly challenging time...

May
27
2021

Donna East

Client rated 10

Overall I felt very supported by Andy Young and his team who provided a professional, helpful, reliable and friendly service. Andy has an extensive knowledge...

May
27
2021

Ciara Clarke-Roseblade

Client rated 10

We had a very positive experience with Ashtons when purchasing our new home from initial contact with Liam, through to Louise in sales progression and...

May
27
2021

Anonymous

Client rated 8

The star of the show was undoubtedly Verity. She was very quick and professional in her responses and managed very well some tricky parts with...


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