Complaints Procedure

In the event that you are dissatisfied with our service, we would really appreciate hearing about it so that we may aim to resolve the situation. Our complaints procedure is as follows:

In the first instance, please do feel free to discuss the situation with one of our Associates. If you are unhappy with the way that he/she deals with your complaint, you may ask for details to be referred to the Office Manager.

The Office Manager will ask you to place your complaint in writing, and acknowledgement of receipt of this will be sent to you within 72 hours. A review of your complaint will be made and a formal response given within 14 days.

In the event that you are still unsatisfied, you may ask for your case to be referred to a Director of the company. Again, your letter will be acknowledged within 72 hours and a final viewpoint decision given to you in writing within 2 weeks.

If you are unhappy with our final viewpoint, you may ask for the complaint to be considered by the Ombudsman for Estate Agents. The Ombudsman details are as follows:

The Property Ombudsman,
Milford House, 43-55 Milford Street,
Salisbury,
Wiltshire, SP1 2BP

Apr
17
2021

John Massey

Client rated 10

I dealt with Liam Partridge who was from the outset professional and pragmatic

Apr
16
2021

Andrea Bacos

Client rated 10

Everyone was very professional and attentive. It has been a pleasant and straightforward experience, thank you!

Apr
15
2021

Anonymous

Client rated 10

We haven’t dealt with many estate agents but found Ashtons to be very professional and good at communicating throughout the process of buying. Helped with...

Apr
15
2021

Natalia Brady

Client rated 10

Ashtons Harpenden have been so helpful and I would definitely use them to sell my property in the future. Tracie always responded to calls and...

Apr
14
2021

John Aldridge

Client rated 9

I thought that Ashtons were the most knowledgeable and professional throughout... The valuation process was supported by research and evidence of previous local sales resulting...

Apr
06
2021

Linda Sharp

Client rated 10

We have only dealt we Ashton with all our moves. All very professional.

Apr
01
2021

Phil Gurney

Client rated 10

in comparison to the service we received from our buying estate agents, Ashtons were far better. Professional, proactive and engaged. Andrew, Tracie and Sam did...

Mar
31
2021

Jonathan Chapman

Client rated 7

Excellent team, under tough circumstances, Nicola awesome to be honest.

Mar
31
2021

Mandy Watson

Client rated 10

Many thanks to Rebecca, very professional service

Mar
25
2021

Linda & Andrew Rowell

Client rated 10

Great team effort given the difficulties of operating through Covid.

Mar
24
2021

Andrew & Ann Phimister

Client rated 10

Everyone have been brilliant

Mar
23
2021

Sacha Mulchinock

Client rated 10

Verity, Emily, Giles and the whole team were great!


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