Complaints Procedure

In the event that you are dissatisfied with our service, we would really appreciate hearing about it so that we may aim to resolve the situation. Our complaints procedure is as follows:

In the first instance, please do feel free to discuss the situation with one of our Associates. If you are unhappy with the way that he/she deals with your complaint, you may ask for details to be referred to the Office Manager.

The Office Manager will ask you to place your complaint in writing, and acknowledgement of receipt of this will be sent to you within 72 hours. A review of your complaint will be made and a formal response given within 14 days.

In the event that you are still unsatisfied, you may ask for your case to be referred to a Director of the company. Again, your letter will be acknowledged within 72 hours and a final viewpoint decision given to you in writing within 2 weeks.

If you are unhappy with our final viewpoint, you may ask for the complaint to be considered by the Ombudsman for Estate Agents. The Ombudsman details are as follows:

The Property Ombudsman,
Milford House, 43-55 Milford Street,
Salisbury,
Wiltshire, SP1 2BP

Aug
07
2020

Mrs Spruce

Ashtons are very professional. They offer a personalised service. We found everyone honest and reliable. Staff are always contactable and go the extra mile.

Aug
03
2020

Alison Casey

Louise in particular was amazing, attention to detail, customer service, people skills..... faultless!

Jul
31
2020

Mrs Gordon

Ashtons were very helpful in getting our completion pushed through.

Jul
30
2020

Liz Kelvin

Tracie was brilliant helping to iron out our buyers niggles.

Jul
29
2020

Ms Spaull

Professional, efficient & supportive

Jul
28
2020

Mrs Ash

The St Albans office were very nice and professional at all times

Jul
27
2020

Mrs Wittich

A big thank you to Richard and to Louise, to sell the house in a week was very impressive and Louise has been a helpful...

Jul
25
2020

Mr Ioannou

Andrew & Cathy were very friendly, helpful and professional. Louise was outstanding in terms of her customer care! She tried so hard to reduce our...

Jul
22
2020

Mr Ward

The whole WGC team helped us through our long sale process, Sam Ward supported and kept us up to date with progress on the sale...

Jul
21
2020

Karen Alder

Stephen, Verity, Carrie, Emily & Jonathan were all absolutely excellent!

From a friendly & professional introduction from Stephen who went through a range of properties,...

Jul
21
2020

Alison Rees

I would like to highlight how friendly and professional Andrew Gibbons has been over the last year. Nothing ever seemed to be too much trouble...

Jul
21
2020

Mrs Addison

Tony came and valued my house and kept in up to date with what was going on. He was always pleasant and understood that I...


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