Complaints Procedure

In the event that you are dissatisfied with our service, we would really appreciate hearing about it so that we may aim to resolve the situation. Our complaints procedure is as follows:

In the first instance, please do feel free to discuss the situation with one of our Associates. If you are unhappy with the way that he/she deals with your complaint, you may ask for details to be referred to the Office Manager.

The Office Manager will ask you to place your complaint in writing, and acknowledgement of receipt of this will be sent to you within 72 hours. A review of your complaint will be made and a formal response given within 14 days.

In the event that you are still unsatisfied, you may ask for your case to be referred to a Director of the company. Again, your letter will be acknowledged within 72 hours and a final viewpoint decision given to you in writing within 2 weeks.

If you are unhappy with our final viewpoint, you may ask for the complaint to be considered by the Ombudsman for Estate Agents. The Ombudsman details are as follows:

The Property Ombudsman,
Milford House, 43-55 Milford Street,
Salisbury,
Wiltshire, SP1 2BP

Dec
07
2019

Peter Northcott

JP did a great job. Ably supported by his colleagues.

Dec
05
2019

David Peever

Tony Ryan and Sam Ward were both helpful and professional. Tony's advice at the outset was knowledgeable and valuable and Sam's attention to detail
throughout the...

Dec
03
2019

George & Katy Lewis

Stacey and Taylor were both excellent when we dealt with them.

Dec
01
2019

Anonymous

Louise has been an absolute dream to work with, she was always well informed and supportive to getting the sale through. Her communication was fantastic...

Nov
29
2019

Josie Madoc

Louise was particularly understanding, sympathetic and helpful throughout.

Nov
27
2019

Mrs Barton

The flowers that were given were a really nice touch - London agents are not doing this and I was very impressed. I absolutely love...

Nov
25
2019

Roger Younger

Particularly liked the online tracking of feedback. Louise Walker was very proactive and supportive which made the process less stressful.

Nov
23
2019

Sharon Chadwick

All of the staff were great. Tracie and Nick were outstanding.

Nov
21
2019

Chris Hill

Everything was excellent - Sam was particularly friendly and professional. I would highly recommend Ashtons.

Nov
19
2019

Linda Andrew

I have not moved for over 25 years and found Ashtons very friendly and professional and felt at ease with the agents. I was more...

Nov
17
2019

Rachael Gillman

Ashtons have been the only estate agent I've ever been impressed with. Everyone I dealt with went above and beyond to help us. In what...

Nov
15
2019

Frances Partridge

All staff have been extremely professional and willing to listen when I have been under stress.


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