Complaints Procedure

In the event that you are dissatisfied with our service, we would really appreciate hearing about it so that we may aim to resolve the situation. Our complaints procedure is as follows:

In the first instance, please do feel free to discuss the situation with one of our Associates. If you are unhappy with the way that he/she deals with your complaint, you may ask for details to be referred to the Office Manager.

The Office Manager will ask you to place your complaint in writing, and acknowledgement of receipt of this will be sent to you within 72 hours. A review of your complaint will be made and a formal response given within 14 days.

In the event that you are still unsatisfied, you may ask for your case to be referred to a Director of the company. Again, your letter will be acknowledged within 72 hours and a final viewpoint decision given to you in writing within 2 weeks.

If you are unhappy with our final viewpoint, you may ask for the complaint to be considered by the Ombudsman for Estate Agents. The Ombudsman details are as follows:

The Property Ombudsman,
Milford House, 43-55 Milford Street,
Salisbury,
Wiltshire, SP1 2BP

Oct
27
2020

Kevin Macdonald

I've been very happy with the property management team - I've had to call up a number of times due to a few initial issues...

Oct
21
2020

Anonymous

Louise, Louise, Louise. She has the patience of a saint when dealing with difficult people (like me)

Oct
21
2020

Anonymous

Stacey Gorham was very helpful throughout the process.

Oct
20
2020

Ismael Gauci

Yes, Ashtons where defiantly the best estate agents I dealt with and I would wholeheartedly recommend them.
Louise Walker was a star. She really took an...

Oct
18
2020

Christopher Horne

Jennie was very supportive and helpful. Louise was likewise and very diligent and proactive

Oct
16
2020

Jack Lewis

Have dealt with a number of estate agents, Ashtons new homes team were by far the most efficient, organised and friendly team I’ve dealt with.
Verity...

Oct
16
2020

Natasha Elliott

Professional and friendly service, stress free.

Oct
15
2020

Nicola & David Funnell

Ashtons were the best agent we dealt with while looking for a property due to their prompt responses and being helpful and professional.
Verity is always...

Oct
15
2020

Mr Horne

Jennie & Louise were both excellent, efficient, organised and reliable. Ashtons were certainly the most professional agents.

Oct
10
2020

Tony Pang

In recognition of your team dedication and your professionalism, I would like to write to say a big “Thank You!” to you and your team....

Oct
08
2020

Jane Meazzini

I found it all very satisfactory. I was always kept up to date about viewers and their comments via My Ashtons and informed by email...

Oct
08
2020

Nick Edwards

All great people.
The online feedback system showing who has booked viewings and their feedback was amazing -- totally addictive .


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