Complaints Procedure

In the event that you are dissatisfied with our service, we would really appreciate hearing about it so that we may aim to resolve the situation. Our complaints procedure is as follows:

In the first instance, please do feel free to discuss the situation with one of our Associates. If you are unhappy with the way that he/she deals with your complaint, you may ask for details to be referred to the Office Manager.

The Office Manager will ask you to place your complaint in writing, and acknowledgement of receipt of this will be sent to you within 72 hours. A review of your complaint will be made and a formal response given within 14 days.

In the event that you are still unsatisfied, you may ask for your case to be referred to a Director of the company. Again, your letter will be acknowledged within 72 hours and a final viewpoint decision given to you in writing within 2 weeks.

If you are unhappy with our final viewpoint, you may ask for the complaint to be considered by the Ombudsman for Estate Agents. The Ombudsman details are as follows:

The Property Ombudsman,
Milford House, 43-55 Milford Street,
Salisbury,
Wiltshire, SP1 2BP

Aug
19
2019

Roslyn Button

What I like about Ashtons is their professionalism: from the initial contact with Andrew Gibbons who valued the property, to the viewing guides who always...

Aug
17
2019

Adrianne Monroe

Exceptional forbearance over a long period, with Ashtons performing over 50 viewings until an offer was made, great work from Jayne there, with wonderful support...

Aug
15
2019

Leah McCarthy

Jon Paul has renewed my faith in estate agents, he has been superb throughout. Jules has provided excellent cover for him and been fantastic too.

Aug
13
2019

Mr & Mrs Hampshire

Nothing is too much trouble. Ashtons were very attentive and responsive.

Aug
11
2019

Anthony & Chris

Liam as lead negotiator was courteous and professional, and realistic about valuation and achievable price. We were also impressed by reports of his generous and...

Aug
09
2019

S Budaj

Despite countless emails and phone calls, Verity was always very patient, friendly and providing prompt response to our questions/queries.

Aug
07
2019

Lisa Wright

I have experienced exceptional help from Ashtons in my search for a property. In particular, Jules Middleton arranged viewings at short notice where possible, sent...

Aug
05
2019

Ellie & Tom

Verity was wonderful and helped us every step of the way. Couldn't have done it without her.

Aug
03
2019

Karen Rassool

Everyone was very professional and a pleasure to deal with. Louise in particular worked tirelessly for us, demonstrating infinite patience and kept us fully informed...

Aug
01
2019

Kate Graham

Professional, friendly and extremely helpful. Keep doing what you do best. Andrew and Tracie from Redbourn were amazing. Great asset! Real pleasure to do business...

Jul
29
2019

Anonymous

Ashtons were very helpful from the start. Verity was amazing and always there to help.

Jul
27
2019

Paul Brandon

Very impressed with all aspects of the service provided, all individuals were friendly, professional and very helpful - and we needed help as this was...


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