Complaints Procedure

In the event that you are dissatisfied with our service, we would really appreciate hearing about it so that we may aim to resolve the situation. Our complaints procedure is as follows:

In the first instance, please do feel free to discuss the situation with one of our Associates. If you are unhappy with the way that he/she deals with your complaint, you may ask for details to be referred to the Office Manager.

The Office Manager will ask you to place your complaint in writing, and acknowledgement of receipt of this will be sent to you within 72 hours. A review of your complaint will be made and a formal response given within 14 days.

In the event that you are still unsatisfied, you may ask for your case to be referred to a Director of the company. Again, your letter will be acknowledged within 72 hours and a final viewpoint decision given to you in writing within 2 weeks.

If you are unhappy with our final viewpoint, you may ask for the complaint to be considered by the Ombudsman for Estate Agents. The Ombudsman details are as follows:

The Property Ombudsman,
Milford House, 43-55 Milford Street,
Salisbury,
Wiltshire, SP1 2BP

Oct
22
2019

Stephanie White

Good communication throughout. Tony and Sam provided an excellent professional service and maintained agreed contact/communication.

Oct
20
2019

Rebecca Peck

Tom was friendly and helped to market the house. Stephen was always on hand in the office to speak to if needed any updates, advice,...

Oct
18
2019

Anonymous

Very impressed with Louise' work. She is very good.

Oct
16
2019

Sue Pready

Ashtons provide truly excellent service, I have no need to test out other agencies. They have a perfectly pitched service. All staff at WGC are...

Oct
14
2019

Paula Deane

Verity remained on my case throughout the whole process and was very flexible and available.

Oct
12
2019

Angela Carman

All very friendly and always called back if not immediately available. There was nothing that I could fault.

Oct
10
2019

Sarah

It's great that Ashtons are available over the weekends, it really helped in the process of buying the house.

Oct
10
2019

Katie

Robert Ash and Tracie Phillips were excellent. Very professional, responsive and hardworking. We always knew what was happening in the sale process and they were...

Oct
08
2019

Andrew & Sandra

Nick was spot on with pricing. Tracie really friendly and kept us updated. Thank you Robert for your persistence it getting this over the line....

Oct
06
2019

H Bower

Sam was excellent throughout. Always returned calls and negotiated well for us.

Oct
04
2019

Jonathan Baker

Ashtons were the best estate agent I dealt with. It was all good, very satisfied. Nick was excellent, I had total confidence in him. Tracie...

Oct
02
2019

S West

Ashtons were polite, accommodating and bent over backwards, especially Tracie Phillips. Excellent individual care.


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