Complaints Procedure

In the event that you are dissatisfied with our service, we would really appreciate hearing about it so that we may aim to resolve the situation. Our complaints procedure is as follows:

In the first instance, please do feel free to discuss the situation with one of our Associates. If you are unhappy with the way that he/she deals with your complaint, you may ask for details to be referred to the Office Manager.

The Office Manager will ask you to place your complaint in writing, and acknowledgement of receipt of this will be sent to you within 72 hours. A review of your complaint will be made and a formal response given within 14 days.

In the event that you are still unsatisfied, you may ask for your case to be referred to a Director of the company. Again, your letter will be acknowledged within 72 hours and a final viewpoint decision given to you in writing within 2 weeks.

If you are unhappy with our final viewpoint, you may ask for the complaint to be considered by the Ombudsman for Estate Agents. The Ombudsman details are as follows:

The Property Ombudsman,
Milford House, 43-55 Milford Street,
Salisbury,
Wiltshire, SP1 2BP

Jan
19
2020

Tracey Rigby

Huge thank you to Kirstie and the team for all you have done for me over the last few years. This is not a goodbye...

Jan
17
2020

Nick & Steffi

Stacey was incredible, she stood out well above anyone else in a chain of 6! If it wasn't for her, we would have never moved.

Jan
15
2020

Nicholas May

Many thanks to Greg McCann and Stacey Gorham for their excellent service and support.

Jan
13
2020

Sally & Michael

When we originally requested a market valuation, we found other local estate agents too abrupt, which was why when we wanted to sell, we only...

Jan
11
2020

Andrew Ross

Sam Ward is excellent to work with and a credit to the company.

Jan
09
2020

Sue Strange

My first contact and the agent who I made my offer through was Stephen Fisher, who was incredibly helpful and supportive, giving me guidance and...

Jan
07
2020

Sharron Corfield

Stacey has been the most fantastic person and dealt with us so we're always in contact. Always polite and goes well out of her way...

Jan
05
2020

Emmanuel Johnson

Ashtons by far are the best estate agent I have come across. Excellent service, first class throughout the process, prompt in responding to calls, queries,...

Jan
03
2020

Kate Bell

We rate Sam 10/10 - he has been amazing, kept us in the loop at all times and I felt was honest with us, yet...

Dec
27
2019

Anonymous

Extremely helpful, polite and professional.

Dec
23
2019

James Bloomfield

Jennie Tizard and Stacey Gorham are absolute stars! And I was very impressed by Jon-Paul Brampton's market knowledge.

Dec
21
2019

Anonymous

Everyone we dealt with was friendly and cooperative and responded quickly to our emails.


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