Complaints Procedure

In the event that you are dissatisfied with our service, we would really appreciate hearing about it so that we may aim to resolve the situation. Our complaints procedure is as follows:

In the first instance, please do feel free to discuss the situation with one of our Associates. If you are unhappy with the way that he/she deals with your complaint, you may ask for details to be referred to the Office Manager.

The Office Manager will ask you to place your complaint in writing, and acknowledgement of receipt of this will be sent to you within 72 hours. A review of your complaint will be made and a formal response given within 14 days.

In the event that you are still unsatisfied, you may ask for your case to be referred to a Director of the company. Again, your letter will be acknowledged within 72 hours and a final viewpoint decision given to you in writing within 2 weeks.

If you are unhappy with our final viewpoint, you may ask for the complaint to be considered by the Ombudsman for Estate Agents. The Ombudsman details are as follows:

The Property Ombudsman,
Milford House, 43-55 Milford Street,
Salisbury,
Wiltshire, SP1 2BP

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Dec
22
2021

Anonymous

Client rated 10

Colin Hickey was very friendly, professional and above all helpful with respect to my letting

Dec
21
2021

Emma Clarke

Client rated 10

After many a set back we finally sold our home. Thank you to all current and former Ashtons employees. Liam and Louise in the St...

Dec
19
2021

Corinne Mortimer

Client rated 10

Always very polite, professional and efficient

Dec
18
2021

Joanne Keating

Client rated 10

The guys on the rental team are always efficient, helpful and very quick to respond. If I ever came to sell my property, it would...

Dec
17
2021

Anonymous

Client rated 10

Chloe Burgess has been very helpful and kept me informed of progress

Dec
16
2021

Anonymous

Client rated 8

Very friendly and supportive team helped us through ups and downs and maintained a positive attitude

Dec
15
2021

Violeta Dimitrova

Client rated 10

All Ashton staff provide high quality service! Everybody was so helpful, friendly and always responded so quick. I had opportunity to have the best mortgage...

Dec
14
2021

Keith Slinn

Client rated 10

Ashtons make our role as landlords quite painless.

Dec
14
2021

Jessica Callum

Client rated 10

Brilliant! Chris Haws has been outstanding and such a great help. I would highly recommend him to others.

Dec
09
2021

Matthew Topham

Client rated 10

Ashtons was by far the best estate agents we had contact with during our search for a rental property. They were clear and communicative and...

Dec
08
2021

Karen Maggs

Client rated 10

Everyone I dealt with was very professional and helpful. Sam kept me updated all the way through and was very quick to reply to any...

Dec
06
2021

Zuzana Adams

Client rated 10

Yes, Ashton's were by far the best and we have dealt with a few agents over the last 1.5 years while trying to sell our...


Read more reviews »Submit a review »

© Copyright 2022 Ashtons. All rights reserved.