Complaints Procedure

In the event that you are dissatisfied with our service, we would really appreciate hearing about it so that we may aim to resolve the situation. Our complaints procedure is as follows:

In the first instance, please do feel free to discuss the situation with one of our Associates. If you are unhappy with the way that he/she deals with your complaint, you may ask for details to be referred to the Office Manager.

The Office Manager will ask you to place your complaint in writing, and acknowledgement of receipt of this will be sent to you within 72 hours. A review of your complaint will be made and a formal response given within 14 days.

In the event that you are still unsatisfied, you may ask for your case to be referred to a Director of the company. Again, your letter will be acknowledged within 72 hours and a final viewpoint decision given to you in writing within 2 weeks.

If you are unhappy with our final viewpoint, you may ask for the complaint to be considered by the Ombudsman for Estate Agents. The Ombudsman details are as follows:

The Property Ombudsman,
Milford House, 43-55 Milford Street,
Salisbury,
Wiltshire, SP1 2BP

Jun
03
2020

Anonymous

Very helpful and friendly.

Jun
01
2020

Jules Jack

Dealing with Louise Walker was a pleasure.

May
30
2020

P. Robin White

All very efficient & very human! Only the best work (or have worked) for Ashtons!

May
28
2020

Johanna Wilson

Availability of viewing slots were a challenge. I wouldn't have purchased the property had Alix not been able to squeeze a slot in for my...

May
26
2020

Deborah Yerby

I can't recommend them enough, Liam and Louise are absolutely brilliant, they provided a truly professional service and both are so lovely and personable. Their...

May
21
2020

Colin Mackrill

Just wanted to say that I'm very happy that Chris Haws is now back at Ashtons. In fact, he has managed to re-let my flat...

May
18
2020

Megan Bath

Lovely staff on the phone, very efficient, great interaction and the lady (Miriam) showing us around was brilliant at keeping us all safe, following Covid...

May
18
2020

Emily Summerfield

Kirstie at Ashton’s is great. She remembered that I'd emailed her a few weeks ago about our dishwasher that wasn’t working. She got in touch...

May
15
2020

Karen & Tim Green

Fantastic service from everyone - Liam, Steve, Sam & Josie. A massive thank you to Louise Walker who is the nicest, most thorough and best...

Apr
28
2020

Ozlem Johnston

I am extremely happy to get my first tenant through Ashtons during this pandemic period. They have been very helpful, resourceful and professional.

Apr
27
2020

Stephen Long

Ashtons staff who we have been dealing with us have worked very hard during Covid 19.

Apr
04
2020

Sandra

Kevin and Sam were both brilliant!


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