Complaints Procedure

In the event that you are dissatisfied with our service, we would really appreciate hearing about it so that we may aim to resolve the situation. Our complaints procedure is as follows:

In the first instance, please do feel free to discuss the situation with one of our Associates. If you are unhappy with the way that he/she deals with your complaint, you may ask for details to be referred to the Office Manager.

The Office Manager will ask you to place your complaint in writing, and acknowledgement of receipt of this will be sent to you within 72 hours. A review of your complaint will be made and a formal response given within 14 days.

In the event that you are still unsatisfied, you may ask for your case to be referred to a Director of the company. Again, your letter will be acknowledged within 72 hours and a final viewpoint decision given to you in writing within 2 weeks.

If you are unhappy with our final viewpoint, you may ask for the complaint to be considered by the Ombudsman for Estate Agents. The Ombudsman details are as follows:

The Property Ombudsman,
Milford House, 43-55 Milford Street,
Salisbury,
Wiltshire, SP1 2BP

Jan
18
2021

Michelle Gregory

Thank you Laila for moving this forward and resolving so quickly. We couldn't ask for better service . Brilliant!

Jan
17
2021

Anonymous

All the staff went the extra yard in ensuring our sale and purchase went through. Considering the wider implications of 2020, they really did go...

Jan
16
2021

Ruta Greenslade

Nick was the first contact at Ashtons and he was very informative and straight forward, Greg was very helpful, always at the end of the...

Jan
15
2021

Rob McSweeney

Very friendly and knowledgeable. Proactive in chasing things. Never complained about our persistent chasing. Overall excellent service.

Jan
14
2021

Alex Gray

Absolutely brilliant. We felt so supported all the way. Couldn't be happier.

Jan
08
2021

Nicola Hammond

Made the mistake of using another agent first, but it made me realize what a professional agent Ashtons was. Every person I spoke to was...

Jan
08
2021

Mr Willan

Kept me informed throughout despite Covid restrictions.

Jan
08
2021

Mr Modha

Taylor & Rebecca have been excellent throughout the process. Amanda was really helpful with viewings and organising the virtual tour and taking the photos.

Jan
07
2021

Mr Guthrie

Sincere thanks to Richard for all of his assistance, much appreciated.

Jan
07
2021

Linda Gray

Greg was excellent and also JP & Amanda

Jan
06
2021

Alan Temple

Spoke to Cloe 30mins after you opened, within 3 hours of that call, the plumber had fixed the simple issue

Jan
05
2021

Lara Jubb

Ashtons were very professional. Richard was very professional and supported and guided us throughout the whole process. He kept in contact with us throughout and...


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