Complaints Procedure

In the event that you are dissatisfied with our service, we would really appreciate hearing about it so that we may aim to resolve the situation. Our complaints procedure is as follows:

In the first instance, please do feel free to discuss the situation with one of our Associates. If you are unhappy with the way that he/she deals with your complaint, you may ask for details to be referred to the Office Manager.

The Office Manager will ask you to place your complaint in writing, and acknowledgement of receipt of this will be sent to you within 72 hours. A review of your complaint will be made and a formal response given within 14 days.

In the event that you are still unsatisfied, you may ask for your case to be referred to a Director of the company. Again, your letter will be acknowledged within 72 hours and a final viewpoint decision given to you in writing within 2 weeks.

If you are unhappy with our final viewpoint, you may ask for the complaint to be considered by the Ombudsman for Estate Agents. The Ombudsman details are as follows:

The Property Ombudsman,
Milford House, 43-55 Milford Street,
Salisbury,
Wiltshire, SP1 2BP

Apr
02
2020

Marion Adams

Emily was really helpful over and beyond what one often expects. I would recommend her every time.

Mar
30
2020

James Freeman

On the ball, really friendly and helpful, and genuinely care. You feel like a person that matters, not just a source of revenue as is...

Mar
28
2020

Christina Johnson

The team at Ashtons are second to none. Andrew was both extremely helpful and knowledgeable. Special mention has to go to Tracie Philips who consistently...

Mar
26
2020

Vanessa

Great service throughout from the initial valuation where Tony was very informative on the selling process, to ongoing support during the conveyance process where Sam...

Mar
24
2020

Kay Oogarah

All the team have been extremely professional, helpful and friendly but I must individually thank Tracie who has managed a tricky few months with incredible...

Mar
22
2020

Ms Liddington

Chloe Burgess has been very helpful with all the paperwork and answered all my queries.

Mar
20
2020

Jacquie

Nicola was very enthusiastic - more so than other agents. She seemed very positive about renting my property.

Mar
18
2020

Allan

Ashtons were very pleasant and helpful. They kept us well informed.

Mar
16
2020

Mastaneh

I would like to thank Jennie, she was great, very friendly and helpful. Thanks to Jon-Paul for his advice and also James Plumb to start...

Mar
14
2020

Mr & Mrs Homer

Louise Walker was excellent throughout. She was positive, friendly and kept us up to date.

Mar
12
2020

Mike Sweeting

Richard Fossey and Louise Walker both provided a perfect, most excellent service. All were outstanding.

Mar
10
2020

David Heaton

Ashtons were the best agent we dealt with. An online agent we spoke to valued the house at £70k less than Ashtons. We achieved Ashtons'...


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