What our clients say?
Helen was fantastic throughout the whole process and has been the principal reason why the sale has gone ahead through Ashtons. She is absolutely fabulous.
N Simmonds - 16/05/2013
Particularly impressed with the personal service shown by David Williams – so good at keeping me updated on movements and going-ons – all appreciated. Thanks to Leon for selling so quickly and Joe when the going got sticky towards the end – great team!
Rikke Buchan - 09/05/2013
Very professional all the way through the process; we also felt that everyone at Ashtons was honest with us at every stage, which we appreciated.
Mark Slobom - 08/05/2013
I was very impressed with Nicola in your office. She was always helpful, did what she promised and was very accommodating in arranging the numerous viewings we made of our chosen property (and the other properties we viewed before making our final decision). I always felt I could rely on Nicola and that I was in safe hands of a professional. She is a great asset to your business. In addition I want to single out Claire for praise. She showed us around the numerous properties we viewed, including a number of repeat viewing at our eventual final choice. She was always friendly, supportive and very professional. She too is a real asset to your business.
Peter Spencer - 07/05/2013
Jonathan was professional, positive and patient. He has very good interpersonal skills and worked hard to nurture the professional relationship - Excellent communicator.
Claire is a huge asset to Ashtons; friendly and patient. Estate Agents need more people like her!
Thank you to both of you.
J Rowley-Jones & D Croston - 07/05/2013
Steve Preston remained very positive towards us, even though we were not his clients. First class.
Holly Franks & Andrew Skinner - 06/05/2013
We liked the on-line appointments and the feedback system was excellent – the QR code on sales boards is very good and we found Graham very helpful and calm during the whole process, along with honest and genuine, which is important.
Darren & Rona Moss - 03/05/2013
Tracie Phillips moved things along right at the end when we were struggling with solicitors – brilliant stuff. Cathy Chappin also extremely helpful early on.
Mark Crabtree - 30/04/2013
All the staff we had dealings with were supportive, helpful, friendly and knowledgeable. We particularly appreciated the weekly phone calls to update us on progress with our sale.
Mr & Mrs Brooks - 23/04/2013
My house sale was complicated. I felt that the staff, and particularly Jonathan Searles, gave excellent advice and support through the proceedings. All the sales staff were professional and discreet.
Mrs Pam Firth - 18/04/2013
Jane was particularly delightful to deal with and really added to the property, feeling warm and welcoming. Annette has been incredibly efficient and helpful.
Emma Batchelor - 11/04/2013
Annette Godfrey was excellent.
Brian Stewart - 22/03/2013
Just from the speed with which you introduced the eventual buyer and Tracie was exemplary in seeing the process through to completion. She fully lived up to your aim of providing a professional, friendly and courteous service. She was much more helpful than our solicitor in effectively dealing with the buyer and her solicitor.
Mr Ivan Knowlson - 22/03/2013
My firm has been acting for Mr. John Hudson in his recent purchase.
I think it must only be the third or fourth time in my long career as a legal secretary that I have been inclined to write in praise of an estate agent.
Throughout this transaction (which happily completes today) I have spoken on numerous occasions to Mr. Steve Fisher and at all times he has been courteous, helpful and knowledgeable. He has unfailingly been happy to help either by speaking or telephoning/emailing any party in this matter to progress the sale.
Whenever I had a query or question he has reported back to me within hours.
Mr. Fisher is an example on how estate agents should conduct themselves with both sides of a transaction.
Personally I hold Mr. Fisher in high regard and his work ethic and attitude should be shown to his colleagues and anyone wishing to became an estate agent.
Mrs Eileen P. Stewart - 19/03/2013
We found everyone at Ashtons most pleasant and always very helpful; we would not hesitate to recommend you. We would like to add our special thanks to Jonathan Searles for all his attention to detail.
Alan & Hilary Crook - 19/03/2013
Very helpful, very friendly and we felt we could trust them. They telephoned us frequently to keep us updated with all matters and would definitely recommend Ashtons to other people.
Mrs J Tyler & Mrs J Layman - 01/03/2013
I always found Ashtons to be well organised and professional. As a buyer, I can say Ashtons were amongst the best. David Williams was a real pleasure to deal with, compared to some other agents – post-sales professionals!
David Reynolds - 01/03/2013
Nick was very professional while understanding our situation and putting this over to our buyers. Tracie was very professional and kept us up to date on everything.
L Pearce - 21/02/2013
Steve Fisher was very, very friendly and courteous throughout the process of selling our property in Welwyn Garden City. Always approachable and got correct answers when in doubt. Thank you Ashtons for helping us.
Mrs & Dr S Barathans - 21/02/2013
Dan was brilliant, absolutely exceptional service provided and great advice given. Thank you!
Lisa Kendall & Jamie Warburton - 01/02/2013
Nothing was too much trouble. I got to know the staff quite well and they were always ‘on the case’ and seemed very informed and interested. They showed plenty of people round the house; sorted the heating out (set it to keep the house warmer in cold weather) and read the meter for me when the house was sold. They were very communicative by letter, email and telephone.
Patricia McCaskill - 01/02/2013
John Ingram was my first contact and over the years he has offered excellent advice and support. He introduced Helen Kennedy and together they shared the sale. John was determined to sell the property and I appreciate his commitment and professionalism. A great job well done and thank you.
Jackie Ball - 28/01/2013
Very impressed that all of the staff at Redbourn office knew me and what was going on whenever I called. PS: Login area on web is brilliant!
Marcus Burley - 24/01/2013
Everyone in the Harpenden office was extremely helpful, courteous and efficient. They returned calls promptly and offered advice where my knowledge was lacking. Joe Wilkes went to great lengths to secure the home that he knew I had set my sights on, and for that I am extremely grateful.
Jane Wrigglesworth - 24/01/2013
Very good service overall which we expected having used Ashtons previously. No one individual stood out – great ‘team’ effort to bring about a quick and hassle-free completion. Well done!
Roger Pettican - 24/01/2013
Your staff have been a constant encouragement to us particularly Tracie, Cathy and Irfan. We are so pleased that the sale went so smoothly.
Mr & Mrs R Ashford - 04/01/2013
Stephen Fisher – always polite, friendly and helpful. I would have no hesitation in recommending him to friends etc.
Jeff Twiggs - 02/01/2013
Chris Haws was excellent. Very personable, always professional and very helpful.
Steve Prebble - 28/12/2012
The staff were very welcoming when my wife and I visited your office over a month ago. In our case it was Chris Haws who received us and it was him who started the first negotiations – everything went well. Well done Chris.
Domingos Avelino - 19/12/2012
John Ingram provided wise and steady counsel throughout. Stephen Fisher was a most courteous, helpful and reliable progress chaser and informer.
MGJ Page - 17/12/2012
Chris Gardner deals with my property and tenants – nice to have a main point of contact.
D Palmer - 12/12/2012
We dealt with Helen Kennedy and found her to be very polite and pleasant at all times. She always responded promptly with any queries and was always very professional.
A Branken - 10/12/2012
All Ashtons’ staff were good, but John Ingram was outstanding - always able to seek out information we required and the state of progress where other parties were lacking.
Mr & Mrs D Knights - 04/12/2012
Steve Preston provided an excellent level of help and support throughout the process, providing advice and assisting with negotiations. Thank you, would definitely recommend.
Paul Abraham - 22/11/2012
We dealt with David Williams from the start; he was very helpful from the beginning to the end. He put our minds at ease and gave us very good advice. Thank you so much to him and all your staff.
Linda and Jim Thomson - 19/11/2012
Joe gave great advice and understanding of our requirements, meaning the properties offered to view were a good match and we did not waste any time viewing “the wrong house”. David was extremely helpful in getting our chain over the finishing line and kept us well informed throughout.
Sarah Ball - 16/11/2012
Once again, Nicola provided an excellent professional service, communicating at all important times. We would not hesitate to recommend Nicola and Ashtons. Many thanks
Katherine Allman - 08/11/2012
Neil Facer and David Williams were excellent contacts during the buying process and added value at every stage - Many thanks
Ray Moore - 02/11/2012
I must say that when we walked into your office on that morning back in early July and said we needed to sell the house by the end of the month, I thought we were asking the impossible. We were stunned when, of the five potential buyers you brought through the house in the first weekend of marketing, two immediately presented offers at very close to our asking price. I recall you saying that one of the things needed for any house sale was a touch of luck. However, Thomas Jefferson supposedly said "I am a great believer in luck, and I find that the harder I work, the more of it I seem to have". I think the hard work you and your staff put in to get the property in front of potential, well-qualified buyers so quickly was the key to the successful outcome. I can assure you that we sang Ashtons' praises to anyone in earshot before we left the UK, and are continuing to tell the tale to people here in Canada. Our sincere thanks to you and to everyone who worked so hard on our behalf, and best wishes for much success in the future.
Jim and Anna Webber - 26/10/2012
Ashtons were the most proactive estate agent we have dealt with. Proactive individuals, realistic pricing of properties. Jon-Paul was very good during the negotiation process and Joe Wilkes was good at keeping us updated.
James & Helen Caulfield - 26/10/2012
We felt we received an excellent service that was tailored to our requirements and delivered efficiently. Wonderful enthusiastic staff.
Michelle Hamilton - 25/10/2012
We cannot praise Jonathan and Nicola highly enough.
Julia Wyndham - 18/10/2012
Jon-Paul was excellent throughout the process. We feel he has given us straightforward, honest advice and has delivered on the service he claimed he would offer. He has been a pleasure to deal with and I would certainly recommend him to others.
Mr & Mrs Murley - 16/10/2012
We are very happy in our new house and we have no doubt that your collective work in the sale of our property made it possible.
It worked in the way that you described at our initial meeting; and the key thing for us was that each of your colleagues is a specialist in their part of the operation. Your own role as valuer and negotiator, thoughtful and professional; John-Paul whose expert photography showed the property to its best effect; Emma following up diligently on the appointments and the feedback; and of course, David who steered us calmly through some difficulties to a successful conclusion.
RH & HH - 27/09/2012
All staff were helpful and friendly – Nick was outstanding.
Mark Basciano - 26/09/2012
An all round pleasant experience. It’s the small things that I noticed, such as warm welcomes and seeing you to the door. Ashtons were by far the most professional and friendly agent we encountered and I would like to comment on the quality of service provided by Chris Haws and Chris Gardner – Super!
Jamie Stone - 25/09/2012
All staff were very friendly and pleasant, particularly Annette in the Harpenden office. Compared to previous experiences with lettings agents, the whole process was managed very efficiently and was relatively painless for us!
Elizabeth Grogan & David Elsworth - 07/09/2012
It was great to be able to phone and know that anyone from the team will help and calls will always be returned etc.
Dan Dures - 17/08/2012
Everyone that we dealt with, was polite and professional at all times; in particular Joe Wilkes and David Williams were excellent and made a huge effort, which enabled us to achieve exchange and completion.
Mr & Mrs O Wetherill - 17/08/2012
Ashtons were friendly, efficient and invariably optimistic throughout what has been quite a lengthy selling process. Neil, Joe and Jon Paul and in the latter stages David, have all become good friends.
Susan Henderson - 17/08/2012
The teamwork, professionalism and knowledge of all the staff at Harpenden, could not be faulted. The price achieved was way beyond expectations, but this was due to Ashtons, not the property. The help, advice and support received was incredible and far above any other agent used in the past.
Mrs C Jackson - 17/08/2012
Jonathan & Nick were very helpful and professional throughout. The purchase process on its own was painless, but they were helpful in connection with the problems in the chain.
Richard Comerford - 14/08/2012
We can honestly say Ashtons were the most professional agent that we came into contact with. John was absolutely first class and did say that not all estate agents are the same! Your service is thoroughly recommended.
Simon Smith - 13/08/2012
Many thanks for all your help and professionalism and going the extra mile for us. We really appreciated it!
Gareth Chennells - 09/08/2012
Neil Facer was very helpful with marketing advice and negotiations. David Williams was extremely helpful thereafter – great to have someone like him to manage the transaction.
Sue Farmer - 23/07/2012
Steve Preston was really helpful throughout the process. We were very impressed with his consistent support in chasing both solicitors. Thank you very much.
Keith McHugh - 20/07/2012
Ashtons were very helpful throughout the purchasing process.
Richard Woodley - 17/07/2012
Steve Preston was very helpful at all times of our purchase and couldn’t have done any more or helped us any more than he did. He was one of the best estate agents I have spoken to. A big thank you to him.
Richard Whorlow - 17/07/2012
The most professional estate agents I have ever dealt with. Staff are professional in manner and appearance. John was very helpful and friendly – thank you!
Jenny Larter - 17/07/2012
Always polite and very professional; would not hesitate to use them again.
Mr & Mrs Stravens - 09/07/2012
Our experience of Ashtons’ service has been faultless. Anne Huckle has been very efficient in responding promptly whenever I needed information. I am very satisfied with the whole service offered.
Will Thompson - 05/07/2012
We were shown a property and found the viewing guide to be very professional, not at all pushy/salesy, which we really appreciated. Post-offer we liaised with Nicola who was always super friendly and helpful.
Rachel Mundon - 26/06/2012
I found help and contact at all times was really good. Steve Fisher was excellent and I never felt I was struggling alone!
B Povey - 21/06/2012
All of the staff we had dealings with were excellent. Other agents we approached, never quite got the right balance between enthusiasm and realism. Joe, Jon-Paul and Neil were always friendly and informative and realistic in their assessments, without ever being condescending. We felt we had friends working on our behalf.
Ian Stanley - 19/06/2012
After I had got a buyer for my flat I would like to say a big thank you to Stephen Fisher who handled my affairs. I think he went the “extra mile” in handling my problems and sometimes my impatience. He did a very good job! 10/10 for effort!
Steven Seager - 11/06/2012
All staff were courteous, knowledgeable and knew their job. Very satisfied customers!
L Roberts - 11/06/2012
Joe was very knowledgeable and Jon-Paul had a good knowledge of prospective purchasers and David Williams was always easily contactable during the sale.
Sam Perkins - 11/06/2012
Everyone was helpful and efficient. We would deal with Ashtons again!!!
Mrs Polledri - 11/06/2012
Ashtons were the first estate agent we met and others after just weren’t as professional or positive.
Suzanne Naish - 11/06/2012
Ashtons were undoubtedly the best we dealt with, they were more helpful and more professional than the other agents.
Both Steve Preston and Steve Fisher were superb, going above and beyond to ensure progression with both our purchase and sale (even though not our agent). If we do sell in the future our first port of call will be Ashtons
Steve Moate - 01/06/2012
All of the staff were very helpful, without being pushy. Especially John Ingram who was our main point of contact and most helpful throughout, many thanks to him.
S Dyson - 29/05/2012
We received excellent service, lots of viewings, feedback was honest and prompt. We were always kept in the loop.
Andy & Julie Elliott - 25/05/2012
Ashtons is by far the most outstanding estate agent in Welwyn Garden City.
Grant & Emily Woodhead - 21/05/2012
During the sale, everyone was polite, helpful and personable and there was such a positive attitude that shone through - It actually counts for so much. I really appreciated the focused but calm attitude that you maintained and thank you so much for your advice and guidance.
EM - 19/05/2012
My husband and I were dealing with Chris Haws – we were treated with respect and as adults, which is rare among letting agents and have found all the staff were polite and efficient and more than helpful towards us.
Lauren Scratcher - 14/05/2012
Certainly first class service. I would not hesitate in recommending Ashtons – Excellent
Wendy Foster - 06/05/2012
Ashtons are by far the best estate agents we have dealt with in Harpenden. Jon-Paul Brampton has been incredibly professional in dealing with the sale of our home. He has always been available on the phone and by email and has always provided very sound, unbiased advice. Our sale has been a rather tricky and drawn out process and the support provided by JP, has removed a great deal of the associated stress. Exemplary service all round. All in all, a first class experience. We will only use Ashtons in the future to sell/let our property.
Gemma & Ted Cawrey - 23/04/2012
Neil Facer was friendly and nothing was too much trouble for him. He answered all our questions and sorted everything out for us, as did David Williams.
Ernie and Maureen Bailey - 22/04/2012
Many thanks to Jonathan Searles and his colleagues in the Redbourn office, for all they did to ensure that the sale of my father’s house went as quickly, efficiently and smoothly as possible.”
David Wright - 17/04/2012
Chris Haws was brilliant and always updating us with all the information we needed.
Haffejee Knight - 17/04/2012
Steve Preston was so helpful and understanding in the last difficult weeks of the transaction. Steve Fisher was equally good in his absence. Nice to have approachable staff.
Alison Lucas - 11/04/2012
Estate Agents get a bad press generally, but from our experience, it has been a joy working with individuals at Ashtons. Moving home is a stressful experience, but the staff at Ashtons are friendly, helpful and professional and really lift your mood at a difficult time.
Amanda Woods - 02/04/2012
General standard of service was excellent. Always very helpful and we always felt that nothing was too much trouble. A special mention to Joe and the ever patient, cheerful Jon-Paul.
Jim and Christine Neil - 29/03/2012
I dealt with Jon-Paul 99% of the time. He was excellent, even when I was getting stressed. I don’t think he could have done any more. Thank you.
Ann Upson - 25/03/2012
I primarily dealt with Susan Jameson, but I felt as a team, Ashtons were very switched on and knowledgeable and remained helpful and cooperative throughout the process of moving in a new tenant.
Greg Davis - 20/03/2012
I’ve dealt with many lettings/estate agents over the years, as both the tenant and landlord and Ashtons has been the most helpful and professional. Susan Jameson has been extremely helpful, efficient and professional throughout.
R Badham - 17/03/2012
All of you in St Albans excelled here. Well done. It was a very tough time for me. You all made it that much easier.
David Stephenson - 14/03/2012
Annette, Anne, Sarah and Emma were very helpful and always dealt very promptly with any queries. In all, a very professional service. Thank you.
Gerry & Isabel Ejikeme - 14/03/2012
Chris was courteous and concise with all details. I felt at all times, that whilst he was acting on my behalf, he was also respectful with regards to getting the best for the tenants. My flat was let within 24 hours. Overall, the service was second to none from beginning to present day.
Fiona Cosgrove - 10/03/2012
Neil and Jon-Paul were excellent, very helpful and supportive.
Victoria Parkinson - 07/03/2012
Can’t really say enough good things about the way Neil and Greg handled the sale for me. Top marks for friendliness, helpfulness and keeping me informed.
Phil Adamson - 05/03/2012
We found all the people we dealt with to be very knowledgeable and helpful. Joe in particular, has been exceptional and recovered an almost lost sale through his professionalism
Trevor Tizard - 01/03/2012
Very impressed with all the individuals I dealt with. Very helpful and prompt replying to queries. I also spoke with Ashtons ‘agents in the St Albans branch, who were equally professional. So very consistant.
S Armiger - 27/02/2012
It is fashionable in certain sections of the community to decry the work of estate agents ,but we would have no hesitation in recommending Ashtons and reinforcing the advantages of using a professional company to sell a property.
Sabra Swinson - 24/02/2012
Always very polite and dealt with your enquiry straight away and if they said they would ring back, it was always done asap. You felt that you could ring with anything knowing that customer service would be good.
R Kean - 22/02/2012
Special thanks to Neil and Jon-Paul who have always been easy to contact, friendly, professional and a pleasure to deal with.
Jennie Wilkinson - 16/02/2012
Joe, I just wanted to thank you very much for all that you and everyone at Ashtons has done in regard to the sale of our property. We’re so pleased with the result and grateful for all your hard work.
Anne Goodban - 09/02/2012
I found both Jonathan and Dan (and the team) most courteous on all occasions throughout the long period the house was on the market. I feel that your empathy with the sale was second to none; you are most certainly a credit to Ashtons. I have, and will continue to, recommend Ashtons to any friends / family / colleagues to utilise your business. Thank you once more for making a very difficult sale as stress-free as possible for myself and my family.
Robin Day - 06/02/2012
All staff were five stars.
Mr & Mrs Clovin - 01/02/2012
Jon-Paul, thanks to you and Joe for what has been a (relatively!) trouble free process. I don't anticipate being involved with property in Harpenden again but, if I am, I shall certainly use Ashtons and would recomend you to others.
Simon Bailey - 29/01/2012
Very friendly, professional individuals who kept us updated on events and progress at all stages in a difficult market.
Robert Rutter - 26/01/2012
In the past we’ve had extremely poor experiences with estate agents. We found Ashtons extremely friendly and helpful. Jon-Paul and Neil provided a great service from the initial viewing, through to exchange and completion. We would definitely use Ashtons in the future.
Alex & Victoria Goudie - 23/01/2012
Steve has given a first class service throughout the transactions – would highly recommend Ashtons to friends and family. Thank you.
Beverley Holmes - 20/01/2012
Excellent service throughout and well coordinated with our on-going subsequent purchase. Neil Facer is a star.
Peter Syme - 17/01/2012
I’m so impressed with Ashtons – right from the start, the professionalism was second to none– such a positive experience. I’ve dealt with many estate agents over the years and frankly, most have lived up to the reputation estate agents have! I would not put Ashtons into this category. A different league altogether. Nick did a great job at the start and the web and general marketing was excellent. John and Robin were great support and Robin was lovely to deal with on the viewings. Steve Preston gets the top award for his sensitive, proactive and professional support on both the sale and purchase. Ashtons really did deliver way beyond my expectations.”
Jane Mitchell - 15/01/2012
I have another flat which we have let via another agent in Harpenden – compared to them, Ashtons have done a superb job, the main differences being the strength of the team. I should also say that my reason for trying Ashtons was a very positive experience of buying through them. On the lettings side, I dealt mainly with Annette and found her to be very helpful, friendly and professional. Nothing was too much trouble. I would highly recommend Ashtons based on this experience
D Franklin - 12/01/2012
Good, fast response; very accommodating when additional viewings were requested. Painless experience.
Dave Perry - 12/01/2012
Very impressed with the professional service; the quality of interaction at time of negotiation was very good. I could fully rely on the advice I was being given. This was in contrast to the agent I was dealing with in parallel on the sale of my property.
Claire Newland - 06/01/2012
Thank you for helping me through the most pressured month ever. I'm sure you'll be glad not to hear the name 'Giddings for quite a while !!!!
Holly Giddings - 06/01/2012
We have come across more than a dozen agents in the last couple of months; Ashtons are outstanding regarding both friendliness and professional approach, offering just the right type of properties, providing market information and flexible administration. Thank you.
Peter Joo - 30/12/2011
The individuals I dealt with were professional and proactive at all times
Janet Cole - 22/12/2011
Jonathan was excellent and went beyond the call of duty as far as I was concerned.
Gaye Collins - 20/12/2011
All the staff at Ashtons are friendly, helpful and very patient. As a purchaser, I have found them to be the most professional of all the agents locally and I am pleased to have purchased through Ashtons.
Susan Leggott - 18/12/2011
Very helpful – answered all our questions we had. Nothing was too much trouble.
K Smith - 16/12/2011
Thank you for the correspondence from Nicola.
Please thank all the team (Iain, Alex, Ben and Nicola) for all their efforts in getting us to this point - they couldn't have been more helpful.
We would like to wish everyone at Ashtons a very happy Christmas and a very, very happy New Year.
Colin & Pat Webb - 16/12/2011
As in any establishment, staff show variation in their approach – and that is as it should be. I can only re-iterate that you are first class.
Valerie Aitkenhead - 14/12/2011
Dear Joe - Just wanted to thank you and your team very much for assisting us with the sale of our property. From our very first meeting with you we were made to feel confident Ashtons were committed to selling our property - the research provided and time taken by you at the initial consultation far exceeded the effort put in by the other agents we had asked to value the house. We couldn't have asked for a better result - a sale within a week almost at our asking price. However, what would guarantee I use Ashtons again in the future is the fantastic customer service. Your team ensured we were always kept informed of every development; and were regularly updated with feedback. Whenever I called your office there was ALWAYS somebody available to help - no waiting around for someone to call back.
Greg did a fantastic job negotiating the finer points of the sale prior to exchange and kept the momentum going. We are grateful for your help in making the process so stress-free. Thanks again.
Chloe and Tim Hiskett - 10/12/2011
Extremely efficient service. John Ingram in particular was very helpful and gave key advice at the offer stage. By far the most welcoming, professional and friendly estate agent in Welwyn Garden City.
James & Sarah - 09/12/2011
I just wanted to drop you a line to say thank you for everything. We are still surrounded by cardboard boxes but slowly we're getting ourselves sorted. One thing is for sure, it already feels like home. Thanks for all your help during what was a long, and at times frustrating, process.
Lionel Birnie - 03/12/2011
I would like to thank Joe Wilkes, Jon-Paul Brampton and Greg McCann. Great job chaps! Thank you very much.
Michael Harris - 03/12/2011
We have been extremely impressed with the whole team – from Joe’s initial visit, through to Jon-Paul, Neil and of course, Greg! Northing was too much trouble and it really was a pleasure to deal with them!! We would not hesitate to recommend them. THANK YOU!!
Sally & John Merron - 28/11/2011
Neil Facer was extremely professional and easy to get hold of for updates on sale/offers etc. Greg MCcann remained calm and professional in what was not the easiest of circumstances! It was good to know that all was being taken care of so well.
Kim Biggins - 21/11/2011
John and Steve were both very good at getting our apartment sold. Ashtons have helped us move, so that we can enjoy the future. Thank you
Sean and Faye Shepperton - 14/11/2011
Quick responses and a feeling of honesty made the process easier. Thank you.
J Goodhand - 10/11/2011
I would like to say a special thanks to Joe. I also feel that Greg worked so hard to get me to exchange – Thanks
Clare Holland - 03/11/2011
I would like to thank you for managing in the sale of our house in Crabtree Lane so swiftly and smoothly. Everyone with whom we had contact at Ashtons was very professional, helpful and responsive, which helps enormously
David Rough - 27/10/2011
Now the dust has settled and I've settled in Scotland I just wanted to thank you and your Team for leading me through the process! I must say I was very impressed with how smoothly and effectively everyone fulfilled their roles! David kept me on side by notifying me of the reasons for the delays in Exchange of Contracts. I imagine that was a lot of work behind the scene.
Nicola negotiated a sale price higher than I'd asked for and Claudia kept me right with paperwork and admin. They all rose to the challenge, exceeded expectations and inspired confidence! Thank you for all your help and advice and persuading me to sell with Ashtons!
Alex Macphee - 27/10/2011
We found the service by Jon-Paul Brampton and particularly Greg McCann outstanding, providing us with highly expert advice and support beyond the normal standards. We’re grateful for this service and to recommend “Ashtons” to everyone in need of a solid and competent service.
Stephen Wolf - 22/10/2011
I would like to thank you and all the team at Ashtons for the professional way in which you carried out your work resulting in a successful sale of my mother's property at New House Park, St Albans. It made things so much easier at a time when I have had so much to do.
Katherine Hardy - 17/10/2011
Very many thanks for all the help during the viewing and moving process. Everyone was extremely helpful. It was very much appreciated.
Valerie Haines - 16/10/2011
We were very impressed by Ashtons staff, in particular Jonathan for his perceptive attitude and great communication skills.
Marion and Terry Wood - 06/10/2011
Very professional team; friendly and understanding about the stresses involved in moving - kept us well informed in a difficult six chain move
Craig and Monica Winston - 30/09/2011
The initial help from Jon-Paul and through to exchange with Greg was outstanding
Philip Howell - 26/09/2011
Good afternoon Iain,
I feel the need to contact you personally to thank you and your team at the St Albans office of Ashton’s.
Working within a service industry myself for Scotthall BMW I am well aware of the high expectations of customer these days and what a thankless task it can be at times.
I am happy to say from start to finish I have been dealt with in a very friendly and professional manner which has made the whole process extremely satisfying.
I would like to particularly single out two people the first being Alex Wolton who initially showed me 18 Camp View Road. He has always been very courteous and helpful in his approach and one I would definitely try to keep hold of.
Secondly David Williams who has guided me through my purchase keeping me informed at all times and also offering some excellent advice.
I wish you all well for the future and once again thank you!
Simon Leavold - 22/09/2011
Ashtons were brilliant in every respect. I only wish I’d used them to sell my property. Very professional and efficient.
Karen Comley - 19/09/2011
Cathy has been very efficient and helpful from the beginning. Dan was very professional during the couple of days up to exchange and Jonathan has been brilliant all the way through.
Barbara Ellis - 17/09/2011
Generally an excellent level of service. Everyone we spoke to was polite and helpful . Greg McCann was outstanding; he kept us aware and informed at all stages. Thank you.
Mr & Mrs Keppie - 12/09/2011
I have dealt mainly with Neil and Greg at Harpenden and found their service and dedication excellent. I’m an ex-branch manager and worked for one of the UK’s most successful estate agents, as such I know what works. These guys were brilliant.
David Clohessy - 08/09/2011
Ashtons were definitely the best agent. We initially dealt with Jonathan Searles, but all of the staff we met and spoke to were very helpful. Everything was very satisfactory at all levels
Pauline Griffin - 03/09/2011
Really excellent service, I was delighted that I’d been recommended to Ashtons. They offer a much more professional service than others - Ashtons clearly know their stuff on lettings. All of the people I dealt with, were first class, a great combination of professional and also friendly. They took out all the stress of what was potentially a fraught process of letting and managing my property.
Helen Featherby - 01/09/2011
Just a note to say a huge thank you for all your help selling and buying our house! Thank you also for making the exchange and completion less painful than it could have been.
Dani and Pete Stacy - 25/08/2011
Just a quick note to say thanks once more for all your help. Having brokered the deal in the first place, you were knowledgeable, thorough and patient – a real credit to your company. We would recommend you to anybody!
Martin & Elizabeth Morris - 22/08/2011
Genuinely cannot fault any aspect of our sale/purchase through you and am actively recommending you to friends in Harpenden.
Dan Walker - 21/08/2011
We just wanted to say thank you so much for all the help you have given us during the sale of our house. Thank you also for all your efforts in helping us to secure our dream home. You’ll have to visit us when we actually move in. We have dealt with many estate agents over the years but have found the services received by all of you to be second to none
Jessica & Phiroze Bilimoria - 16/08/2011
Ashtons were the only estate agent I dealt with, but they were incredibly helpful, professional and efficient. Greg McCann was always very responsive and helpful – I was very pleased with the service
Eleanor Kelly - 13/08/2011
Everyone was very friendly and helpful. Joe Wilkes delivered exactly what he said he would – we were very impressed with his understanding of the property market. We just wish we’d gone with Ashtons first time around
Peter & Elizabeth Mitchell - 13/08/2011
All staff at Ashtons have been fantastic and we would certainly use Ashtons again, in preference to any other agent
Graham and Cheryl Sivell - 12/08/2011
Dear Alex and Iain. A note just to say how happy we are in our new home. Thank you so much for all your skills in keeping the deal going for 5 months. We are sure that we would have lost it with other agents.
Chris Pooley - 19/07/2011
Alex and Nicola were great. Alex was professional, patient, knowledgeable and excellent at communicating; he really cared about delivering excellence.
Anna Sibtain - 19/07/2011
Dear Kevin, James and the team. Thank you for your professional but kind and thoughtful service to me. I appreciate your attention to detail and your perseverance on my behalf to achieve this sale. I cannot speak too highly of the work you have done and the support you have given during a tricky time.
Liz West - 19/07/2011
James. We exchanged contacts on our sale in Salisbury Avenue on Friday. I just wanted to put in writing how grateful I am for all your help and support in finding the right home for me and my family. I would not hesitate to recommend Ashtons to anyone in the future. All of the staff I dealt with were friendly, courteous and professional
Tina Roe - 19/07/2011
Iain. Thanks for all your time over the past few weeks. Jim and I are very pleased to have met and worked with you. We greatly appreciate your professionalism
Lisa Hodgkins - 19/07/2011
Thank you so much for your professionalism (and great photographs). Working with you to sell my house was a dream - you guys are all first class.
Mrs Kathleen Granier - 04/03/2011
Dear Alex. Just a quick note to thank you for all your help during our sale of Paxton Road. Your patience, availability and good humour made what is always a stressful experience so much more bearable.
David and Sara Hunt - 04/02/2011