What our clients say?
My husband and I were dealing with Chris Haws – we were treated with respect and as adults, which is rare among letting agents and have found all the staff were polite and efficient and more than helpful towards us.
Lauren Scratcher - 14/05/2012
Certainly first class service. I would not hesitate in recommending Ashtons – Excellent
Wendy Foster - 06/05/2012
Ashtons are by far the best estate agents we have dealt with in Harpenden. Jon-Paul Brampton has been incredibly professional in dealing with the sale of our home. He has always been available on the phone and by email and has always provided very sound, unbiased advice. Our sale has been a rather tricky and drawn out process and the support provided by JP, has removed a great deal of the associated stress. Exemplary service all round. All in all, a first class experience. We will only use Ashtons in the future to sell/let our property.
Gemma & Ted Cawrey - 23/04/2012
Neil Facer was friendly and nothing was too much trouble for him. He answered all our questions and sorted everything out for us, as did David Williams.
Ernie and Maureen Bailey - 22/04/2012
Many thanks to Jonathan Searles and his colleagues in the Redbourn office, for all they did to ensure that the sale of my father’s house went as quickly, efficiently and smoothly as possible.”
David Wright - 17/04/2012
Chris Haws was brilliant and always updating us with all the information we needed.
Haffejee Knight - 17/04/2012
Steve Preston was so helpful and understanding in the last difficult weeks of the transaction. Steve Fisher was equally good in his absence. Nice to have approachable staff.
Alison Lucas - 11/04/2012
Estate Agents get a bad press generally, but from our experience, it has been a joy working with individuals at Ashtons. Moving home is a stressful experience, but the staff at Ashtons are friendly, helpful and professional and really lift your mood at a difficult time.
Amanda Woods - 02/04/2012
General standard of service was excellent. Always very helpful and we always felt that nothing was too much trouble. A special mention to Joe and the ever patient, cheerful Jon-Paul.
Jim and Christine Neil - 29/03/2012
I dealt with Jon-Paul 99% of the time. He was excellent, even when I was getting stressed. I don’t think he could have done any more. Thank you.
Ann Upson - 25/03/2012
I primarily dealt with Susan Jameson, but I felt as a team, Ashtons were very switched on and knowledgeable and remained helpful and cooperative throughout the process of moving in a new tenant.
Greg Davis - 20/03/2012
I’ve dealt with many lettings/estate agents over the years, as both the tenant and landlord and Ashtons has been the most helpful and professional. Susan Jameson has been extremely helpful, efficient and professional throughout.
R Badham - 17/03/2012
All of you in St Albans excelled here. Well done. It was a very tough time for me. You all made it that much easier.
David Stephenson - 14/03/2012
Annette, Anne, Sarah and Emma were very helpful and always dealt very promptly with any queries. In all, a very professional service. Thank you.
Gerry & Isabel Ejikeme - 14/03/2012
Chris was courteous and concise with all details. I felt at all times, that whilst he was acting on my behalf, he was also respectful with regards to getting the best for the tenants. My flat was let within 24 hours. Overall, the service was second to none from beginning to present day.
Fiona Cosgrove - 10/03/2012
Neil and Jon-Paul were excellent, very helpful and supportive.
Victoria Parkinson - 07/03/2012
Can’t really say enough good things about the way Neil and Greg handled the sale for me. Top marks for friendliness, helpfulness and keeping me informed.
Phil Adamson - 05/03/2012
We found all the people we dealt with to be very knowledgeable and helpful. Joe in particular, has been exceptional and recovered an almost lost sale through his professionalism
Trevor Tizard - 01/03/2012
Very impressed with all the individuals I dealt with. Very helpful and prompt replying to queries. I also spoke with Ashtons ‘agents in the St Albans branch, who were equally professional. So very consistant.
S Armiger - 27/02/2012
It is fashionable in certain sections of the community to decry the work of estate agents ,but we would have no hesitation in recommending Ashtons and reinforcing the advantages of using a professional company to sell a property.
Sabra Swinson - 24/02/2012
Always very polite and dealt with your enquiry straight away and if they said they would ring back, it was always done asap. You felt that you could ring with anything knowing that customer service would be good.
R Kean - 22/02/2012
Special thanks to Neil and Jon-Paul who have always been easy to contact, friendly, professional and a pleasure to deal with.
Jennie Wilkinson - 16/02/2012
Joe, I just wanted to thank you very much for all that you and everyone at Ashtons has done in regard to the sale of our property. We’re so pleased with the result and grateful for all your hard work.
Anne Goodban - 09/02/2012
I found both Jonathan and Dan (and the team) most courteous on all occasions throughout the long period the house was on the market. I feel that your empathy with the sale was second to none; you are most certainly a credit to Ashtons. I have, and will continue to, recommend Ashtons to any friends / family / colleagues to utilise your business. Thank you once more for making a very difficult sale as stress-free as possible for myself and my family.
Robin Day - 06/02/2012
All staff were five stars.
Mr & Mrs Clovin - 01/02/2012
Jon-Paul, thanks to you and Joe for what has been a (relatively!) trouble free process. I don't anticipate being involved with property in Harpenden again but, if I am, I shall certainly use Ashtons and would recomend you to others.
Simon Bailey - 29/01/2012
Very friendly, professional individuals who kept us updated on events and progress at all stages in a difficult market.
Robert Rutter - 26/01/2012
In the past we’ve had extremely poor experiences with estate agents. We found Ashtons extremely friendly and helpful. Jon-Paul and Neil provided a great service from the initial viewing, through to exchange and completion. We would definitely use Ashtons in the future.
Alex & Victoria Goudie - 23/01/2012
Steve has given a first class service throughout the transactions – would highly recommend Ashtons to friends and family. Thank you.
Beverley Holmes - 20/01/2012
Excellent service throughout and well coordinated with our on-going subsequent purchase. Neil Facer is a star.
Peter Syme - 17/01/2012
I’m so impressed with Ashtons – right from the start, the professionalism was second to none– such a positive experience. I’ve dealt with many estate agents over the years and frankly, most have lived up to the reputation estate agents have! I would not put Ashtons into this category. A different league altogether. Nick did a great job at the start and the web and general marketing was excellent. John and Robin were great support and Robin was lovely to deal with on the viewings. Steve Preston gets the top award for his sensitive, proactive and professional support on both the sale and purchase. Ashtons really did deliver way beyond my expectations.”
Jane Mitchell - 15/01/2012
I have another flat which we have let via another agent in Harpenden – compared to them, Ashtons have done a superb job, the main differences being the strength of the team. I should also say that my reason for trying Ashtons was a very positive experience of buying through them. On the lettings side, I dealt mainly with Annette and found her to be very helpful, friendly and professional. Nothing was too much trouble. I would highly recommend Ashtons based on this experience
D Franklin - 12/01/2012
Good, fast response; very accommodating when additional viewings were requested. Painless experience.
Dave Perry - 12/01/2012
Very impressed with the professional service; the quality of interaction at time of negotiation was very good. I could fully rely on the advice I was being given. This was in contrast to the agent I was dealing with in parallel on the sale of my property.
Claire Newland - 06/01/2012
Thank you for helping me through the most pressured month ever. I'm sure you'll be gald not to hear the name 'Giddings for quite a while !!!!
Holly Giddings - 06/01/2012
We have come across more than a dozen agents in the last couple of months; Ashtons are outstanding regarding both friendliness and professional approach, offering just the right type of properties, providing market information and flexible administration. Thank you.
Peter Joo - 30/12/2011
The individuals I dealt with were professional and proactive at all times
Janet Cole - 22/12/2011
Jonathan was excellent and went beyond the call of duty as far as I was concerned.
Gaye Collins - 20/12/2011
All the staff at Ashtons are friendly, helpful and very patient. As a purchaser, I have found them to be the most professional of all the agents locally and I am pleased to have purchased through Ashtons.
Susan Leggott - 18/12/2011
Very helpful – answered all our questions we had. Nothing was too much trouble.
K Smith - 16/12/2011
Dear Claudia
Thank you for the correspondence from Nicola.
Please thank all the team (Iain, Alex, Ben and Nicola) for all their efforts in getting us to this point - they couldn't have been more helpful.
We would like to wish everyone at Ashtons a very happy Christmas and a very, very happy New Year.Colin & Pat Webb - 16/12/2011
As in any establishment, staff show variation in their approach – and that is as it should be. I can only re-iterate that you are first class.
Valerie Aitkenhead - 14/12/2011
Dear Joe - Just wanted to thank you and your team very much for assisting us with the sale of our property. From our very first meeting with you we were made to feel confident Ashtons were committed to selling our property - the research provided and time taken by you at the initial consultation far exceeded the effort put in by the other agents we had asked to value the house. We couldn't have asked for a better result - a sale within a week almost at our asking price. However, what would guarantee I use Ashtons again in the future is the fantastic customer service. Your team ensured we were always kept informed of every development; and were regularly updated with feedback. Whenever I called your office there was ALWAYS somebody available to help - no waiting around for someone to call back.
Greg did a fantastic job negotiating the finer points of the sale prior to exchange and kept the momentum going. We are grateful for your help in making the process so stress-free. Thanks again.Chloe and Tim Hiskett - 10/12/2011
Extremely efficient service. John Ingram in particular was very helpful and gave key advice at the offer stage. By far the most welcoming, professional and friendly estate agent in Welwyn Garden City.
James & Sarah - 09/12/2011
I just wanted to drop you a line to say thank you for everything. We are still surrounded by cardboard boxes but slowly we're getting ourselves sorted. One thing is for sure, it already feels like home. Thanks for all your help during what was a long, and at times frustrating, process.
Lionel Birnie - 03/12/2011
I would like to thank Joe Wilkes, Jon-Paul Brampton and Greg McCann. Great job chaps! Thank you very much.
Michael Harris - 03/12/2011
We have been extremely impressed with the whole team – from Joe’s initial visit, through to Jon-Paul, Neil and of course, Greg! Northing was too much trouble and it really was a pleasure to deal with them!! We would not hesitate to recommend them. THANK YOU!!
Sally & John Merron - 28/11/2011
Neil Facer was extremely professional and easy to get hold of for updates on sale/offers etc. Greg MCcann remained calm and professional in what was not the easiest of circumstances! It was good to know that all was being taken care of so well.
Kim Biggins - 21/11/2011
John and Steve were both very good at getting our apartment sold. Ashtons have helped us move, so that we can enjoy the future. Thank you
Sean and Faye Shepperton - 14/11/2011
Quick responses and a feeling of honesty made the process easier. Thank you.
J Goodhand - 10/11/2011
I would like to say a special thanks to Joe. I also feel that Greg worked so hard to get me to exchange – Thanks
Clare Holland - 03/11/2011
I would like to thank you for managing in the sale of our house in Crabtree Lane so swiftly and smoothly. Everyone with whom we had contact at Ashtons was very professional, helpful and responsive, which helps enormously
David Rough - 27/10/2011
Dear Iain,
Now the dust has settled and I've settled in Scotland I just wanted to thank you and your Team for leading me through the process! I must say I was very impressed with how smoothly and effectively everyone fulfilled their roles! David kept me on side by notifying me of the reasons for the delays in Exchange of Contracts. I imagine that was a lot of work behind the scene.Nicola negotiated a sale price higher than I'd asked for and Claudia kept me right with paperwork and admin. They all rose to the challenge, exceeded expectations and inspired confidence! Thank you for all your help and advice and persuading me to sell with Ashtons!
Alex Macphee - 27/10/2011
We found the service by Jon-Paul Brampton and particularly Greg McCann outstanding, providing us with highly expert advice and support beyond the normal standards. We’re grateful for this service and to recommend “Ashtons” to everyone in need of a solid and competent service.
Stephen Wolf - 22/10/2011
Dear Alex
I would like to thank you and all the team at Ashtons for the professional way in which you carried out your work resulting in a successful sale of my mother's property at New House Park, St Albans. It made things so much easier at a time when I have had so much to do.
Katherine Hardy - 17/10/2011
Very many thanks for all the help during the viewing and moving process. Everyone was extremely helpful. It was very much appreciated.
Valerie Haines - 16/10/2011
We were very impressed by Ashtons staff, in particular Jonathan for his perceptive attitude and great communication skills.
Marion and Terry Wood - 06/10/2011
Very professional team; friendly and understanding about the stresses involved in moving - kept us well informed in a difficult six chain move
Craig and Monica Winston - 30/09/2011
The initial help from Jon-Paul and through to exchange with Greg was outstanding
Philip Howell - 26/09/2011
Good afternoon Iain,
I feel the need to contact you personally to thank you and your team at the St Albans office of Ashton’s.
Working within a service industry myself for Scotthall BMW I am well aware of the high expectations of customer these days and what a thankless task it can be at times.
I am happy to say from start to finish I have been dealt with in a very friendly and professional manner which has made the whole process extremely satisfying.
I would like to particularly single out two people the first being Alex Wolton who initially showed me 18 Camp View Road. He has always been very courteous and helpful in his approach and one I would definitely try to keep hold of.
Secondly David Williams who has guided me through my purchase keeping me informed at all times and also offering some excellent advice.
I wish you all well for the future and once again thank you!
Simon Leavold - 22/09/2011
Ashtons were brilliant in every respect. I only wish I’d used them to sell my property. Very professional and efficient.
Karen Comley - 19/09/2011
Cathy has been very efficient and helpful from the beginning. Dan was very professional during the couple of days up to exchange and Jonathan has been brilliant all the way through.
Barbara Ellis - 17/09/2011
Generally an excellent level of service. Everyone we spoke to was polite and helpful . Greg McCann was outstanding; he kept us aware and informed at all stages. Thank you.
Mr & Mrs Keppie - 12/09/2011
I have dealt mainly with Neil and Greg at Harpenden and found their service and dedication excellent. I’m an ex-branch manager and worked for one of the UK’s most successful estate agents, as such I know what works. These guys were brilliant.
David Clohessy - 08/09/2011
Ashtons were definitely the best agent. We initially dealt with Jonathan Searles, but all of the staff we met and spoke to were very helpful. Everything was very satisfactory at all levels
Pauline Griffin - 03/09/2011
Really excellent service, I was delighted that I’d been recommended to Ashtons. They offer a much more professional service than others - Ashtons clearly know their stuff on lettings. All of the people I dealt with, were first class, a great combination of professional and also friendly. They took out all the stress of what was potentially a fraught process of letting and managing my property.
Helen Featherby - 01/09/2011
Just a note to say a huge thank you for all your help selling and buying our house! Thank you also for making the exchange and completion less painful than it could have been.
Dani and Pete Stacy - 25/08/2011
Just a quick note to say thanks once more for all your help. Having brokered the deal in the first place, you were knowledgeable, thorough and patient – a real credit to your company. We would recommend you to anybody!
Martin & Elizabeth Morris - 22/08/2011
Genuinely cannot fault any aspect of our sale/purchase through you and am actively recommending you to friends in Harpenden.
Dan Walker - 21/08/2011
We just wanted to say thank you so much for all the help you have given us during the sale of our house. Thank you also for all your efforts in helping us to secure our dream home. You’ll have to visit us when we actually move in. We have dealt with many estate agents over the years but have found the services received by all of you to be second to none
Jessica & Phiroze Bilimoria - 16/08/2011
Ashtons were the only estate agent I dealt with, but they were incredibly helpful, professional and efficient. Greg McCann was always very responsive and helpful – I was very pleased with the service
Eleanor Kelly - 13/08/2011
Everyone was very friendly and helpful. Joe Wilkes delivered exactly what he said he would – we were very impressed with his understanding of the property market. We just wish we’d gone with Ashtons first time around
Peter & Elizabeth Mitchell - 13/08/2011
All staff at Ashtons have been fantastic and we would certainly use Ashtons again, in preference to any other agent
Graham and Cheryl Sivell - 12/08/2011
Dear Alex and Iain. A note just to say how happy we are in our new home. Thank you so much for all your skills in keeping the deal going for 5 months. We are sure that we would have lost it with other agents.
Chris Pooley - 19/07/2011
Alex and Nicola were great. Alex was professional, patient, knowledgeable and excellent at communicating; he really cared about delivering excellence.
Anna Sibtain - 19/07/2011
Dear Kevin, James and the team. Thank you for your professional but kind and thoughtful service to me. I appreciate your attention to detail and your perseverance on my behalf to achieve this sale. I cannot speak too highly of the work you have done and the support you have given during a tricky time.
Liz West - 19/07/2011
James. We exchanged contacts on our sale in Salisbury Avenue on Friday. I just wanted to put in writing how grateful I am for all your help and support in finding the right home for me and my family. I would not hesitate to recommend Ashtons to anyone in the future. All of the staff I dealt with were friendly, courteous and professional
Tina Roe - 19/07/2011
Iain. Thanks for all your time over the past few weeks. Jim and I are very pleased to have met and worked with you. We greatly appreciate your professionalism
Lisa Hodgkins - 19/07/2011
Thank you so much for your professionalism (and great photographs). Working with you to sell my house was a dream - you guys are all first class.
Mrs Kathleen Granier - 04/03/2011
Dear Alex. Just a quick note to thank you for all your help during our sale of Paxton Road. Your patience, availability and good humour made what is always a stressful experience so much more bearable.
David and Sara Hunt - 04/02/2011
